We absolutely love Sarasota Ford -- this was our third purchase here, and it just keeps getting…read morebetter every time. The dealership itself is amazing. Between the café, movie theater, and those full-body massage chairs (yes, really!), it doesn't even feel like a typical car-buying experience. They even offer drinks while you're there, which is such a nice touch. Mitchell, our salesman, was incredible. No pressure at all -- just a genuine, easygoing approach. He listened, gave us space when we needed it, and made sure we felt comfortable every step of the way. Super knowledgeable and just an all-around great person to work with. Huge selection of vehicles, top-notch service, and an experience that makes you feel truly valued. Ask for Mitchell -- you'll be so glad you did!

If you are looking for an auto service company that treats your vehicle with respect, look…read moreelsewhere. I recently took my Limited Edition 2015 50th Anniversary Mustang in for recall service. I brought the vehicle (7600 miles) in on July 1 in impeccable condition. I pick up the vehicle the next day and it was filthy and it was driven 7 miles when the recalls were all for non-driving repairs. Upon entering the vehicle to leave, I noticed the Mustang was in TRACK Mode and a TRACK Mode application was selected. It appears the tech, let's just call him Ernesto, decided he needed to test drive the vehicle 7 miles in TRACK mode to make sure the new rear camera was functioning properly. Of course, I am very upset with this dealership that would try to gaslight me into thinking that even though the tech should not have put the vehicle in TRACK mode, that Ernesto didn't drive the car in an abusive manor. Yeah right!... They must think their customers are ignorant. Erik, the service manager, stands behind Ernesto because Ernesto said he'd swear on a Bible. Bill, the Ops Manager, also stands behind Ernesto because Ernesto 'is a good guy who wouldn't risk his job by doing something stupid'. Several calls into Ian Parisi, GM, who decided I wasn't worth a phone call. Outside of a backhanded apology by Bill stating 'the tech just being curious going through the apps and the car was not driven harshly' there never was an attempt made to make things right to make up for the wrong that was done to me. I will also be reaching out to Ford to make sure there is a record of this service travesty. There are better options elsewhere- stay away from this dealership if you truly value your vehicle.

Tried to call to make an appointment but was on hold forever (14 minutes) before going on line to…read moretry booking an appointment. I finally succeeded in finding a different advisor and booked an afternoon service( botts were no help). I feel sorry for elderly customers who must feel frustrated trying this process- never dealing with a human. Once at the dealership, situation similar to last time- still under construction but very few people demanding car problems be addressed(afternoon appointment worthwhile); Waiting area still the same; at least the leather chairs are comfortable. Joey took good care of me advising me about the progress the technician was making. Still love the dealership and my car should be good until we return in the fall. I hope the construction is finally completed by then.

This dealership is not what it use to be...total money grab. I had 3 recalls "service campaigns"…read moreon my 2022 so brought it in as it was due for 15K mile check as well (technically the car is old enough for the 20K mile check). I barely drive the car but was told that despite only driving the car 2K miles since last oil change, because it was a year since the oil change, that I was due for an oil change. I declined even though a coupon was offered. The business model is to get you on all the extras when you bring your vehicle in for routine recommended maintenance. You will be told it is all needed "to keep your car running" but my response to that is why should I have to pay 100s of dollars to keep a 2 year old, $60K car with only 15K miles running? If that's the case I should have just bought a 15 year old beater and then I wouldn't complain if I had to spend money to keep it going. This car also had battery replaced in the first year. Service told me if I don't use the car for at least a month that I need to keep it on a trickle charger....WHAT?!?! Brand new car that has to be on a trickle charger if I don't drive it every 4 weeks at a minimum or unplug the battery....huh. I solved the problem by letting the Lexus app expire so that way the car wasn't constantly trying to connect with the satellite when not in use, draining the battery. Lastly, get that remodel done. That place is a hot mess, confusing, no orderly system, and all you do is wander around a construction site maze trying to find your way to the door. It makes one want to avoid this place at all costs. P.S. never did get my tires rotated, service video showed "they were fine, no need to rotate"....imagine that. But at least I didn't get gouged on all the extras.

Joe Cordaro was my car guy until I went to college in Orlando. The Honda up here is the worst, so I…read morego out of my way and plan to have work done on my car when I visit Sarasota. His kindness and professionalism are the reasons why I chose to spend my money at this Honda. When I am ready for my next car, I 100% plan on coming back to this dealership.

Do not take time off work or drive out of your way for an appointment here unless you have every…read morepromise and number in writing first. I explained my situation in detail to the internet manager beforehand and specifically asked whether what I wanted to do was possible. I was told yes, so I left work early and drove to Sarasota. Once I arrived, I had to repeat everything because the information had apparently not been communicated, and I learned the plan I was told was possible was not. I am still waiting on the appraisal details and price breakdown, and a gift card to pay for gas was offered to me by the manager for making the trip was never honored. Very disappointing experience. Customers deserve honest answers and clear communication before they spend time and money traveling to an appointment.

This was one of the most frustrating and concerning service experiences I've had with a BMW…read moredealership. I came in for a routine oil change--something that should be straightforward--and ended up waiting 5-6 hours. That's not just inconvenient, it's excessive. For basic maintenance, that kind of delay raises serious questions about what's actually happening behind the service doors. What made the experience worse was how quickly the visit shifted from a simple oil change to additional recommendations. While inspections are expected, the overall tone felt less like helpful guidance and more like pressure to spend beyond the original request. At some point, it starts to feel like the unofficial motto is: B-ring M-y W-allet Because that's exactly the impression customers are left with. Customers come to a dealership expecting: * Transparency - (easily diminishes when the service advisor BS you with the talking) * Efficiency (not accomplished when 5 to 6 hours is needed to disassemble parts from your vehicle, for an oil change) * Trust in the service technician and the service being performed (crushed completely when you're tires are the same common run flat brand used, but for some reason, looks obviously more worn after service then they did in a photo taken just two days prior. Makes it hard to believe anything you say.) Instead, I left questioning whether the time, the recommendations, and the overall process were truly necessary. There's also a bigger issue--no customer should feel like their vehicle leaves with less value than when it arrived, simply because of how the service experience was handled. I'm sure the preferred convenience of a dealership is supposed to be trust rather than a soda and some chips or a cup of coffee. Without trust, the experience becomes hard to justify--especially when quicker, more transparent options exist where you can actually see your vehicle being serviced for an oil change and be done in under an hour. At a 2.9 rating, this dealership has a clear opportunity to improve. Based on this visit, that improvement needs to start with honesty and respect for the customer's time and trust. For the first time in over 30 years as a BMW owner, I find myself seriously considering alternatives--places where the process is more transparent and a basic oil change doesn't turn into an all-day event. More than 30 years ago, I was sold on BMW by a simple sign at a BMW dealership Pensacola. It stood next to a tall indoor tree and read: "It costs more to maintain and care for this tree than it does a BMW." Back then, that felt like a promise--one I was willing to invest in. Today, after this experience, it reads more like irony. What a difference a day--and a dealership--can make.

If you're planning to buy a luxury vehicle, you would expect luxury-level customer service…read more Unfortunately, that was nowhere to be found at BMW of Sarasota. My family and I walked into the showroom genuinely interested in purchasing a new BMW and spent about 20 minutes waiting to speak with someone. Not a single employee greeted us, asked if we needed assistance, or even acknowledged our presence. What made the experience even more frustrating was that two women at the front desk appeared more interested in chatting with each other than helping potential customers. Two other employees looked directly at us but made no effort to come over or say hello. We weren't asking for special treatment, just the basic courtesy of being acknowledged. After standing there feeling completely invisible, we walked out and took our business elsewhere. It's hard to imagine ignoring customers who are ready to spend tens of thousands of dollars on a vehicle. First impressions matter, and this one couldn't have been worse. I hope management takes a hard look at how prospective customers are treated because no one should feel unwelcome the moment they walk through the door.

Amazing sales staff, very reasonable pricing, exceptional service. I feel like a VIP every time I…read morewalk in!

I had been searching online for a decent, affordable and dependable used car for awhile when I came…read moreupon a few that were at Sunset, so I decided to head over and check them out. Vera did a great job matching me with a car that fit my needs and budget and did it quickly. She and Ryan are good people and I highly recommend them and Sunset Chevrolet Thanks very much.

I bought a 2007 Bentley GTC in February 2025. ZERO ACCIDENT. 19,717 miles…read more It looked beautiful in the showroom. The test drive was fine. A second test drive revealed a passenger seat belt problem that will be properly repaired by giving the car back for two weeks. However, before taking the car for the first time, I asked John Steinhauser to open the hood (special handling with the'B') and, to my surprise, saw the upper part of the bumper broken (4" x 15" see photos). Obviously a shamefully HIDDEN ACCIDENT NOT DECLARED because there was no trace on the front of the bumper because also full repainted. I didn't like it, but John Steinhauser promised me that the bumper would be repaired FREE OF CHARGE along with the passenger seat belt repair. Today, still no bumper repaired despite several reminders. For a ZERO ACCIDENT car, that's horrible. So I give a rating of 1 which I would increase to more stars if this garage ENCORE kept its promises.

Had a Check engine light pop up on my 2015 S550, Encore was able to take the car same day and…read morediagnose a #5 misfire. Had it back in 2 days with a new coil, all new spark plugs and boots. Showed me the bad coil and old plugs. Great meticulous work from Andreas and great communications from Rita who is very knowledgeable. I will be back for future maintenance. Oh and the car was spotless at pickup

I first heard about Jim from a friend. I met him and ended up buying a great car for a good price…read more About a year later I told Jim I wanted to upgrade and what I was looking for. He found exactly what I wanted at a good price and gave me a very fair price on my trade, saving me sales tax. I later had a small problem and Jim was right on it and fixed it while I waited. Unqualified recommendation.

Jim, the founding spirit of The Car Seekers, is a super star! His customer service is based on…read moremeeting his individual client's needs and accommodating all of their special requests. I promise you, these both combine into creating a unique buying experience, for everyone. So-o-o I needed to have the vehicle delivered. No problem. I wanted a video of the car, since I insisted on buying it sight unseen. No problem. Every challenge I threw Jim's way was met with "No problem. I can do that" and he DID! In summary, if you're in search of a used vehicle and want to do business with someone who's trustworthy, who values each of his customers and who will exceed your expectations, please do yourself a favor and visit Jim at https://thecarseekers.com/

It was an easy experience. The car was reasonably priced and they didn't discount. Everyone was…read moreprofessional and straight forward. If you are considering buying a car from Scotti's, look at the positive reviews and take into consideration the negative. I gave a lot of weight to them being there for 20+ years and it is a used car we are buying. So far, we are very happy.

I've bought every one of my cars from Scottis. local family dealer that's been in business over 30…read moreyears with the most loyal staff and loyal customers. I give Scottis a 10/10 for any sales or service options! ive had this ES350 that i purchase from Scottis iver 3 years ago!