I had been searching online for a decent, affordable and dependable used car for awhile when I came upon a few that were at Sunset, so I decided to head over and check them out. Vera did a great job matching me with a car that fit my needs and budget and did it quickly. She and Ryan are good people and I highly recommend them and Sunset Chevrolet Thanks very much. read more

Sunset Chevrolet/Buick/GMC - My ride - Car Dealers Near Me - Sarasota, Florida

Need to improve customer service, responsiveness to calls from managers and directors, and improve vehicle service times. They would let my vehicle sit for 1-2 months at a time without even looking at it. I dropped it off with the GM TSB printed off which solved the issue, they proceeded to replace a different part 3 separate times without fixing the problem, charged me $2000 and then I finally told them to try the TSB I gave them the day I dropped it off. It solved the issue and then they tried to charge me another $500. 6 months later I got my truck back with a coolant leak and after 3 attempts of them trying to fix it leak, it is still leaking coolant. Never once had to put a drop of coolant in it before letting this dealer touch the truck. read more

Amazing sales staff, very reasonable pricing, exceptional service. I feel like a VIP every time I walk in!

Do NOT use this service center unless you like getting ripped off. Brian Miller in service is a crook and a liar. He will tell you one thing and then when the bill comes you pay something you did not agree to and if you don't they won't release your car or even explain why. They refuse to let you talk to their boss and give all kinds of excuses with a really shiity condescending tone. Stay clear of this place!!! read more

Bought my vehicle there last week! Within 48 hours won't shift in reverse. Spoke to Scott, the GM.. he was so rude and cocky and unhelpful! mind blown that this is the type of customer service you receive when you buy a vehicle from this establishment- they don't honor their word. They don't honor their commitments and they don't give two craps if you're stranded after purchasing a vehicle from them less than 48 hours prior. They did absolutely nothing to make it right, to ease my mind, or to be helpful in any way shape or form. Dealer FRAUD is VERY active and present in this location as of 9-26-25 Crooks! read more

Steve & Bill are both fantastic & strait shooters, would recommend them both if you stop in. I hate the process of buying cars and these two gentlemen mad it as pleasurable & easy as it could have been. read more

We bought a brand new truck only a few months ago which is now leaking oil which is clearly a potential disaster. Yet the soonest appointment for repair was 3 weeks away!!! After calling the salesperson they said to bring it in and they would look when they had a chance. After a week they said they needed parts. It's now been almost 2 weeks and still no truck and no communication. STAY FAR AWAY FROM THIS DEALERSHIP!!!! read more

They are liars! They lie about information and they neglect to tell you things about the vehicle you're buying to be able to get the sale to suck you in so you're not able to get out! Do not go here they are a huge pain in the ass and just full on liars. read more

I am very disappointed. I was in an accident while spending time in Sarasota. I went in for an estimate on a Thursday. I was told the information would be sent to my insurance company that day. The next Wednesday my adjuster called to ask for the information He was told due to some issues with the computer program, it had not yet been sent, but would be that day. I called the repair shop myself and the lady who answered talked over me the whole time I was trying to get information. She checked with the appraiser. She said that he had been busy with "month end" things and he got busy. Hmmm...computer issue or too busy. I got a call hours later saying, Oops they couldn't get the parts in before I left, even though I had been told two times parts would not be a problem. Very frustrated and disappointed. Next, I tried to get an OIL CHANGE. Today is the 2nd and I can't get in until the 29th. I will be long gone by then. Customer service...horrible. read more

Treated like gold. Called service for an appointment, arrived on time and treated like gold. Serviced my car and on my way. Everyone was very nice and professional. read more

My boyfriend and I have taken his 2018 camaro zl1 now to this dealership twice... first for a new tire that we knew would be covered under warranty, the service worker there said he called the company and couldn't find any warranty that covered that, we had to call ourselves and sort it out for him, it was covered and we were then able to get it done. Now we are back for an oil change appointment which was also supposed to be covered under warranty-confirmed by warranty company before setting appointment- turns out the warranty only applies at where we bought the car and they were wrong too, the same service worker called us an hour after having the car and beginning work on it to tell us that this is what he just found out and that it would not be covered and we would have to pay full price. The issue here is that instead of confirming that it was covered which he had to do for the tire the first time??? He just called and said you'll be paying for it in full. They also did a check on the car for whatever reason and he was very pushy about getting everything they recommended done for about 2k. His name is Patrick in the service department and he has been nothing but wrong and pushy, and I would not recommend anyone take their vehicles to this chevy dealership. read more

Don't let Mikes reply fool you. I tried numerous times to get ahead of him with no response.

Took my vehicle in for an oil change/tire rotation. I was quoted one price over the phone and when I got there I was quoted a completely different more expensive price. We worked it out so I let the service happen. The service took almost 2 hours to complete. When I got home I noticed my tires were not rotated. I know this because I wash my car a lot and I know the chips In my one rim and I know there's a small screw in my one front tire. Those two issues are still in the same locations as they have been. I called and was told they Actually did rotate my tires and was told to bring it back they would do it again if I wanted. I live more than 40 min away, I'm not going back because of their laziness. I give this a 1 star because as a female who knows more than just how to put gas in and drive I'm 100% insulted and pissed off. I'm not an idiot and don't like to be treated like one, Just because I'm not a guy! read more

Sunset Chevrolet/Buick/GMC - The small screw that was overlooked/not seen - Car Dealers Near Me - Sarasota, Florida

Sunset Chevrolet Buick GMC on Bay Rd in Sarasota........ let's not even get me STARTED! between the rude staff who answer the phones, to the unprofessional mechanics and supervisors that try and use jargon to try and confuse me, have been LYING about my car release time. as of 2/27, it was a few days. the next week, "earlier next week". almost 2 months later, my father calls, because he can't believe how long it's taking, and they say "monday at the latest". call the next day, "early next week, monday tuesday at the latest." call TODAY, tuesday, and now they have NO ETA, because they've been waiting for parts. when i was told by the supervisor John there were NO MORE PARTS to be ordered. i'm told today were NOW we're waiting for seals. is this normal???? i've read reviews and they've been horrible. thinking of contacting the BBB or just privately suing at this point. anyone have any suggestions or any experience with this HORRIBLE establishment???? read more

Incredible Hospitality and Customer Service!! It's a no brainer if you live in SouthWest Florida. Buy your cars here, have them serviced here! Believe me you will be happy you did I was having a Camaro Z28 Convertible checked out to make sure it was a sound car to buy. Kristy connected me with the right mechanic. He did a thorough inspection and discovered that the car was a mess and tore up underneath. IE. not a good car to buy. Literally saving me thousands of dollars and a huge headache. I personally won't go anywhere else for all my Chevy needs! Kristy, Taryn and Haley are all rockstars! Their Hospitality skills put them on the next level. Professional, Prompt, and always working on your behalf with your best interest in mind. Trust me, don't go anywhere else in Sarasota! read more

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UNANSWERED EMAIL TO GM MIKE FREEMAN: My 2017 Stupid-Used Buick Envision has been having electrical issues since I bought it from Gettel Toyota in Bradenton 2019. Lemon Laws don't apply to Used Cars so I had to accept a Courtesy Car for over a month from you while y'all fixed it under warranty. I asked for sales to contact me for another; They did not. I asked them to let me drive something I actually wanted for that more-than-a-month; They did not. I got my sad Envision back and in May, 2022 I brought it back for the same, warrantied malfunction. Patrick Norton was insulting and "C.W" is a Thief. See attached invoice. I was unemployed for four months at that time and when The Thief stated I couldn't use my Triple AAA Gold for the battery he stated the $129.00 non-negotiable Diagnostic fee would be subtracted from this total and it was necessary to eliminate that option before determining whether it was actually suffering from the same, warrantied issue. This Thief charged me $300.00 for a battery. I asked where the subtraction of the Diagnostic fee was; he stated they didn't charge me - - which means there was nothing to subtract!!!  I've been having major electrical failures ever since but now I am 2 months into my new job and it is 24/7/365 and I barely have time to breathe let alone write letters of complaint. I have left you voicemails that you've had C.W. return. I want you to contact me next, not him. I need to bring this car in ASAP and I do believe it is the same, warrantied electrical meltdown I originally experienced. 90% of my job is driving. Please help me. Thank you, sincerely, M. read more

We went there to buyout our Cadillac and likely get a new lease on our GMC Terrain. The sales person Jesse was all smiles as he tried to talk us out of buying and told us basically we had to buy out through the finical company which was wrong. I will explain later. When we gave him our budget (under the $600 we were already paying). He left us for at least 10 minutes and said I have a great deal for you and proceeded with a $600 deal in hand. This wasn't the worst part. His proposal had all these fees that he claimed would have to be part of the deal. Photo attached. He clearly did not want to do all the paperwork that went along with the buyout because when I went To another dealership (after contacting our finical company) they did all the paperwork without any of these "fees" especially the inspection fee that he states is $499 CASH! At the other dealership we went to their finance person helped us through the whole process seamlessly and with a service contract we ended up paying a little over $400 pm and they printed out all the paperwork for the buyout. They took the time to help us. At this dealership we felt they weren't going to make any money on us so they pushed us out the door with a smile. I would not recommend this dealership as I felt very nicely "jerked around". read more

Sunset Chevrolet/Buick/GMC - Car Dealers Near Me - Sarasota, Florida

Don't ask for Tyler or Devin. Tyler will send you quotes and "forget" pieces of information that are required for a buyout and then not be present for your scheduled meeting. Devin will up charge you and not have a reason as to why. Worst experience. Mike before you comment that we are "free to call you" we spoke to your manager Gee and he was no help. We had a maintenance check two weeks ago from your location and he still "required" a new one before we could buyout our own lease. We still decided to move forward and Devin was appalled we wanted to "sit around and wait all day" for our car to be out of the maintenance check in order to get this done. In the end, we went to Cox and had a great experience with their team. read more

After scheduling my vehicle for fairly simple body shop repairs two months out, the car sat there for two weeks, before they ordered parts. Week three, I finally got I touch with my estimator, Aaron Martinez. He casually said that one part in not available and he has no idea when and what they can do. This guy does not return calls. I have reached out to his supervisor but have not heard back yet. I must say that I have had great car service (mechanical) from this dealership in the past. read more

Maybe this will get their attention. I sold my 2012 45th Anniversary Camaro 2 years ago to a private party. I have repeatedly asked this dealership (Whoever Gian "G"Vizcarro "spelling" is ) to stop soliciting via, text , mailing etc their desire to buy my car because of the high demand Thing is I didn't even buy my car from them , I bought it from Cox, but I brought in my car for an a/c fix which needed a $50 part and they wanted to charge me 3k. Seems to be their lucky number looking at the reviews I paid for the diagnostics, through the service person I asked 4 times showing the breakdown of the charges. I called , talked to the girl, left messages. I dont know what the issue was, but it was like pulling teeth. I knew if it was that difficult to get a copy of an estimate of the work, doing business would be terrible. No communication. I bought a tire fill kit from them. That was the extent of my relationship with Sunset Cox Chevrolet didn't even hound me with solicitations and I bought my car from them. Sunset I sent another request in mail today. REMOVE me from your mailing list. read more

I have always left car lots feeling lousy for one reason or another. This was a pretty good experience. I really never felt pressured and things pretty much stayed on course with no surprises. Trucks are very expensive. That doesn't changed. You will have to pay the going rate, but they are nice people and I actually had a little fun. I would and will use them again when my wife buys. 2022 2500 HD AT4 Duramax Ceyanne red. read more

Okay so my one and only issue so far has nothing to do with Covid Masking it's the line ITEM SS of 10%. When the Mrs called she was told by the service advisor that this cover gasket, gloves, nuts, bolts etc. that would be used to make the repairs. It is in universally charged to all customer to pay for their business expense. This is BS as the parts kits come with the gaskets, washers, bolts and nuts. So the SS Line item stands for Service Scam. Service however was fast and friendly and after my experience a dealership in Bradenton I will continue to drive to this dealership even thou it's 10 miles further away than the other place. read more

My daughter and I were looking for a used vehicle via the Cargurus app last week. There were several vehicles meeting our criteria and we choose to make an appointment on a Friday afternoon to test drive a Jeep Wrangler Unlimited Freedom at Suncoast in Sarasota. The vehicle looked just like the online photos and our salesperson Kendra K. was fantastic! When we arrived for our appointment, Kendra had the keys and CarFax report ready. She took the time to review all the vehicle options listed and survived our test drive in afternoon traffic in the back seat. We decided to negotiate on a purchase and it was 'no hassle'. We came to terms but had to pick it up Saturday. Kendra and Mike from Finance had everything in order and the vehicle was ready to go. Sunset Chevrolet Buick GMC treated us right and made purchasing a vehicle easy! read more

The body shop is extremely difficult to deal with. They mixed up who I was and my vehicle. Dealing with them is trying to one's patience. They actually tried to convince me I was someone else and that I was comimg to pick up a vehicle other than my own (as if I dont know WHO I AM and what car I've been driving FOR 8 YEARS?!). When you call in for information, expect to be lied to and strung along. They are too busy gossiping to care to get you the information you need and certainly don't care to get it to you in a timely manner. They will say they will call you with an update, but they never will. You have to stay on top of them if you want anything done. They've done this to me and I've witnessed them do it to others while I was in the waitimg area waiting to fianlly pick up my car after repairs (which they had for 2 months and still didnt get right...I was told it would be "a week, 2 weeks tops"). Communication is horrible. They say they will get back to you "next week" and whenever you call to speak with your advisor, they're never available bc it's always "lunch time"...no matter what time it is, or they're "going to check with the technician." Taryn is who I unfortunately always get. She'll say stuff like this while the person you're asking to speak with is standing RIGHT THERE in front of her, not on lunch or going to speak with a tech... I've witnessed this with my own eyes while in the waiting room: A lady called in to speak with her advisor (or whatever they call themselves). Her advisor and Taryn where gossiping with another guy in the office about his anger issues. I kid you not! So Taryn told the lady she was unavailable and would get back with her in a few days!! Then they actually proceeded to make smart-alec comments about the lady and other consumers calling in to get info!! Seriously?! They sit around gossiping and telling lies all day instead of just being up front with people about when the work will get done, and putting us in touch with who we need to speak to. If you don't like your job, QUIT!! You're certainly not good at it!! I've been dealing with them for 3 months now and it's been nothing but a headache, and getting info is like pulling teeth. I called to speak to my advisor, and Taryn immediately started with her "he's going to the garage now to talk to the tech..." robot script when my car's not even there!! So why would he be going to talk to a tech about it?? She didn't even know why I was calling before she started in with some rehearsed line. Then when I asked why would he be speaking with the tech, she scrambled and came up with some other bs after aksing him what to say: "he's been in contact with the insurance, call back if you don't hear anything after lunch." 1st thing: Didn't you just say he was in the garage speaking to the tech? Yet I could literally hear her asking him what to say! 2nd: If he's standing right there feeding you what to say, why not just let me speak to him like I asked? 3rd: When exactly does "lunch" start and end?? Why so many games?? Why do customers have to keep calling to get updates after being told they will call us? They say "we'll call you Monday." Monday comes and goes, another week comes and goes...still no call from them, not even a quick email update. But then they get upset when you finally call them back after being ignored. The irony! Extremely frustrating! STAY AWAY FROM THIS BODY SHOP AT ALL COSTS. As we all all know, 1 star actually = ZERO. read more

I tried to buy a Chevy suburban 2019 and it wasn't available. They told me they would call me back and nothing happened! I went back again and they told me the same thing! I then went to cox Chevy and they helped me right a way, even though the car wasn't available either. They found me my car in Tampa and I went there the same day and I got my new suburban. The salesmen service sucks, one star is to much. The only good thing is the mechanic service, Thank you Christie you are the best read more

Never have I ever had such a terrible experience at a business. Not only did they tell me there was nothing wrong initially, but when I decided to take my vehicle, somewhere else the communication, which is poor to begin with, all that stopped. I try to coordinate so that way my vehicle would be ready to transport to another facility and it was not ready. But of course, if you go somewhere and act like an asshole you get stuff done. Don't go here unless you have money to throw at these people apparently. read more

Many years ago a United States National Medal of Technology winner would tell me that before I committed to a purchase from a vendor I should find one or more "happy customers" who would essentially confirm that this was a good vendor to do business with. There are only about 150 winners of this very prestigious award so these are the best-of-the-best. I had the privilege to work for and with this fellow for over a decade. It is a highlight of my career. Everything I learned from him, I took forward, passing it on to others. It was a responsibility to ensure the wisdom was passed on. However, in this instance, I would go on to evolve his instruction of find "happy customers" to be find "unhappy customers." As I went about my work, I quickly learned that it was actually easy to find "happy" customers and they would always sing the praises of whatever it was you were reference checking. It turned out to just not be very valuable. I evolved this to find "unhappy customers" with the objective of learning and understanding what had made them unhappy and then most importantly what the vendor did to address the unhappiness. I learned much more about the product, and most importantly whether an individual and a company had integrity and a commitment to customer service by finding the "unhappy customers." Well, I am here to report that after my first purchase from Sunset, I became one of those unhappy customers. I was seriously unhappy and greatly disappointed in my experience with Sunset. If what I went through was representative of the type of business they ran, I was upset that I had made my first purchase and glad to have avoided a second purchase. A couple of days after reporting my unhappiness, I received a phone call from Michael Freeman, the General Manager. I really didn't know what to expect in this situation as you never know whether an individual will double down confirming your unhappiness or whether they will make an attempt to address the issue, or what I find more rare, actually address the issue. I can honestly report that Michael Freeman was one of those rare individuals who demonstrated integrity. He was empathetic about the situation and how I felt about it. He listened politely and intently and indicated that he would address the matter regardless of what I did or didn't do. He was never defensive. He also indicated that he would like to get my business for the second purchase making it right and moving forward in a positive manner. Michael Freeman proved to be a man of his word. He made the situation right and I purchased a second vehicle from the dealership. This was two vehicle purchases in less than a week. So, what I learned as an unhappy customer was that Michael Freeman, the General Manager, does have integrity and does want to do the right thing and doesn't hide from issues but rather steps up and addresses them and does the right thing. As I completed the purchase of my second vehicle in a week, I put a deposit down on a third vehicle that is currently in production and will be shipped to the dealership shortly. Three vehicle purchases is what Sunset and Mr. Freeman were rewarded with because he addressed this unhappy customer and turned him into a happy customer. Kudos to the Mr. Freeman and Sunset. Doing business the right way, with an Attitude of Gratitude. read more

Service Department - Not So Skilled I took my 2008 Saturn Sky Red Line into Sunset Chevy in for a recall repair, and while there, I had them do an Oil Change, repair an persistent small evap issue, and replace a turn signal (the stalk module itself.). I will give them a bit of credit, the service writer, was personable, and worked with me through the whole process. She was AWESOME. However, the actual servicing of the car was a nightmare. I picked up the car after it had been serviced and after hours (since they closed after my shift was over) I picked up the key and paid on my lunch. Once I did, I noticed I no longer had two working headlights. I came back on a Saturday, and the tech that was there, said, its just a bulb, pay for it and Ill put it in. Sure, so I bit - and I waited, and waited, and waited, eventually I saw him with a multimeter running around my engine bay, and I asked him, "everything okay?" he said "Oh no....no power to your headlights, your headlights are all bad", "the bulb didnt fit, you have aftermarket headlights, this car was all smashed up". I looked a little bewildered at this guy, as I am the 2nd owner of this car, however I have extensive records and I know it has never been in an accident. He insisted I make another appointment and leave it another night for an "extensive wiring diagnostic" and "this is just an old car", in fact this gentleman repeated "this is an old car" several times in a rather demeaning way.... Yeah, I get it - its a 10 year old Saturn, its my little convertible weekend runabout...no need to talk about it like its headed to the junkyard. So, needless to say, I took it to my regular mechanic... guess what it needed. A regular headlight bulb. I really hope all the techs at Sunset Chevy aren't THIS clueless. Word to the wise here CAVEAT EMPTOR! read more

Worst new car buying experience of my life. I'm not sure there's much more to say other than no customer service..like buying a new car and discovering dings and being told we'll fix it. A new car? Next got strong armed into a vehicle I hated. Costliest car deal ever! Oh yeah they leave you in hot sun otter you sign with no way back to your new vehicle. Just rude read more

Traded my 2015 Corvette for a new 2019 Corvette at a dealership in Georgia. Gone is the car with all the original problems it had from day one that Sunset never fixed. In fact, they damaged unrelated items while they had my car. Sunset will NEVER get their hands on my new one, as I've found a great Corvette mechanic named Roger at Cox Chevrolet. My experience with the service department at Sunset Chevrolet was an absolute nightmare. It's a shame, as I now have a 45 minute drive to Cox in Bradenton, but I highly recommend doing the drive to any of my other Corvette brethren. read more

I had a great experience shopping for a vehicle with Ben! He was knowledgeable, concise and very personable!! I'm so very happy with my new Equinox-it is perfect for my needs! read more

Sunset Chevrolet/Buick/GMC - Car Dealers Near Me - Sarasota, Florida

Absolutely horrible. I didn't really want to believe the reviews I read before going here to have my car fixed, but most of the low reviews are correct. Usually I take my car to a dealership in St. Pete but my car had broken down in Sarasota so I brought it here. Right off the bat, they didn't know my car was there, even though I had called ahead to let them know I was having it towed in. It has been sitting there a week and no one knew it was there. I had called 2 times during that week only to have no one pick up, even with a voicemail left. Once someone finally did pick up, they were very unprofessional and honestly made me feel quite stupid for "not letting them know" my car was there, even though I did let them know. I was able to explain what was wrong with my car to Tod in service and while he did help me figure out what was wrong with my car, he was horrible with responding back to my calls and never picked up my calls. I always had to leave voicemails and then continued to wait 2-3 for a call back. It took a month for them to "fix" my car when In reality all that they did was check my car for the issues. They took the battery out to charge it and didn't even screw it back in, which I now have to do myself because it keeps unconnecting mid drive. Overall, a very horrible experience and I will never be coming back. Was not worth the money. Not to mention the receipt didn't even tell me exactly what they did and what I was paying for, just the price pretty much. read more

Came in to get an oil change. They also did a tire rotation and A multi point vehicle inspection. Kristy, in the service department, is always sweet and helps me with all of my car needs. I do think they are a bit pricey but it is a dealership so you can expect dealership prices. read more

Sunset Chevrolet/Buick/GMC - Car Dealers Near Me - Sarasota, Florida

I really was excited to bring my car in to get fixed at Sunset Chevy. They've got this fancy building, new paint, lots of cars - the kind of place that seems like they would treat a customer fairly. No dice - same old scummy service center. I have a 2014 Chevy Tahoe, completely blacked out w/ all the upgrades. I came in needing several items fixed: - Tail light cover was punctured and light was broken - Squealing while vehicle was moving - Rotor on passenger window wasn't rolling window up completely - Need new engine air filter and cabin air filter - Check engine light was on I know - lots of issues! It was time to get it all taken care of. I walked around the truck w/ the service personnel (Kristen), described the problems to the best of my knowledge, signed their agreement, and they took possession. They had the truck all of that day and the next morning and called me the next day ready for pickup. I got there but the truck was nowhere in sight. They asked me to pay the bill first before I could see the vehicle. I didn't love that situation since a company is usually less likely to fix a problem once they have your money, however, I thought "this is a good company and I should trust them and their process." The price seemed okay and I paid the bill. My truck showed up a few minutes later. Walking out of their service center, I realized they put a fresh red taillight cover on my completely blacked out vehicle. Strange, considering I know we had a conversation when I dropped her off about how expensive a taillight cover like this would be and most likely wouldn't have anything like this in stock. The service personnel (Kristen) came out, saw the issue, acted appalled and said she was going to get the tech who installed to figure out why this happened. Ten minutes later, the service manager (Chris) appeared, claiming the taillight I wanted wasn't OEM and they could not install non-OEM parts at their store. Of course, my first and only question was why wouldn't someone explain that to me when I dropped her off, or when they tech noticed the taillight wasn't going to match, or before I came to pick her up, or before I paid. Note the installation cost and part of this one taillight was about $400. At first, he claimed I should've known that aftermarket taillights are never installed by authorized service centers and it wasn't their responsibility to let me know the part I would receive wouldn't match. After ten minutes of arguing and getting heated, he backed off this story and apologized. It was the type of apology where I had to ask for it at the end of his antics and he then pretended like he had started out with an apology. Although he apologized for the way it was handled, he told me my options were they could keep my truck and replace the broken taillight and I could leave, or I could leave with the mismatched one. I didn't love those options (not very customer-friendly), but I agreed to leave w/ mismatched taillights and fight another service center that could help me. I started to drive away and the truck started to squeal loudly immediately. I came to an abrupt halt, this service manager (who heard the squealing and was already following), came to my open window. I exclaimed in exasperation that it was one of the main reasons I came in and that I clearly paid for a new fan belt, tensioner rod, and installation (for another nearly $600). He said he thought the squeal he heard was my brakes, to which I replied that's what I thought too when I brought it in and I expressly told Kristen that I thought it was my brakes. She asked if it was squealing all the time or just when I applied my brakes. I replied that it started for a few weeks squealing only when I applied my brakes but now has shifted to all the time. Apparently, this is not enough for them Chirs chided me for not insisting it was the brakes and that the service order Kristen wrote up simply says "squeal under the hood." That's not remotely close to the conversation we had about the squeal. I explained to him the conversation I had w/ Kristen, but I could see her shaking her head, and pretending this conversation (from the morning prior) didn't happen. I understand customers, problems and conversations would run together and she might forget details, but the customer only had one conversation about their truck, and it's likely they're not confusing that story w/ another one. Chris then smiled glibly at me and stated "you signed the RO", tightening his lips and shaking his head as if to say it's out of their hands that I brought my vehicle in because it was squealing and $1,500 later, I'm leaving w/ it squealing. I responded, "I don't even know what an RO is #&$@!" He responded that I had to leave now for using a foul word. I promptly left w/o another word. Well, there's the story. If you've read this far, you probably wouldn't do business with this outfit. There are certainly better service centers. read more

Worst dealership to deal with in every way. They will lie about the value of your vehicle to get you in the door and when it is time to sign the papers, multiple things will change and for some reason, your vehicle is now worth $1000s less. They will bait and switch you on a new vehicle that is "on the lot" and make some sort of excuse as to why it is no longer available. read more

I had a recall on my '18 Cruze. Got there early and I was in and out in 45 min. Nice, comfy seats in the waiting room. When the job was done, Kristy came and got me, and the car was on the service drive. Outstanding! read more

More worried about sales than customer service. Bought a used car from them and it was supposed to come with 2 key fobs. I contacted them about finding it and never heard back . They lost it somewhere. Down $300 now. They did my tag but only for 2 months and I had to renew It . I will have to see how much extra they charged me for that. Typical car salesmen. Worried about the next sale and how many corvettes we can sell. Not worried after the sale.. read more

Brought my 2018 Traverse here for service Lousy in one word Called to say it was ready My wife returned to find the engine light on and the shuddering problem still exists We don't have the time to let them keep trying to get it right We will not do Buisness with these people again read more

Not sure what all the negative reviews are all about. I've leased 2 cars from here and have always been treated fairly. Service department is very affordable. The only negative I have is that it so far from my house in Parrish read more

We even tried to involve Chris the manager, he was so cocky and rude, we decided to take to Conley GM in Bradenton and it is finally fixed! So glad we tried another location read more