Chris and is staff are phenomenal he was very honest (provided proof of damageand forth coming with…read more my vehicle! I was actually in Bloomington IL for a basketball tournament at IL State university and at the hotel my car wouldn't start so Chris was able to confirm the status of the vehicle over the phone which enabled me to be confident he can fix it quickly once I got the car towed over he fixed it within hours and I was back on the road to Chicago where I live his team I is trustworthy and efficient in resolving all mechanical needs!! I plan on working with them in the future regardless of the distance!! Thanks Chris!

Fantastic! Contacted them through Yelp. Got an estimate for new brakes. They were waiting for me at…read morethe agreed time. Did the job in the estimated time and charged the estimated price. Could not have had a better experience.

Another update: 5/18/2026 3/16/2026 dropped car to local…read moredealership in Quincy, IL. I have not seen the car since. They have now replaced 2 transmissions, the engine, the axle, spark plugs, and now 2 catalytic converters. Still no help from the dealership. Talked to the GM on 4/22/2026. First thing he made clear was he was not going to help until I removed my social media post. I informed him when I made that post, it was removed within 24 hours so then he was willing to speak with myself and my husband. He ended the conversation with a promised return phone call. He has yet to call us back. I have reached out since via phone and email. All I want is for someone to listen to me and help me. I have been nice. I have been respectful. I have not found one helpful person within this company. I do not know what else to do at this point.

Terrible customer service. Don't be deceived by their claim of 2,000 miles or 2 months warranty…read morebecause they are "better than the rest". Lied to me several times and then claimed nothing they could do.

We had a late night car issue and these guys saved us. They showed up quick and did a great job…read more Thanks again.

From making appointment to picking up my car the staff and crew were friendly and transparent the…read moreentire time!! They were efficient and made room for me in their already busy schedule!

Great selection of new and used cars. Our salesman, Matt Chasteen, was very helpful and informative…read morewithout any pushy hard sales. After filling out the paperwork with Matt, we were introduced to the closer, Amy, who handled the final paperwork. Again, without any hard sell, she presented some additional products that we might want to purchase. In all it was a very pleasant experience. I would heartily recommend Sam Levan Ford of Bloomington IL.

I purchased a new Bronco from Sam Leman Ford in Bloomington, IL on May 27, 2026. At the time of…read morepurchase, I was told all of my paperwork would be emailed to me. More than 30 days later, despite two phone calls, leaving messages expecting return calls and two emails requesting the documents, I still have not received them. This level of follow up is unacceptable. Once the sale was complete, customer service seemed to disappear. Providing customers with their purchase paperwork is a basic responsibility, and I shouldn't have to repeatedly chase the dealership to get documents that should have been sent weeks ago. Very disappointing experience to say the least.

Brought car in for two separate needs. First a tire leak, the valve stem was bad, they replaced it…read morefree of charge. Gave the tech some dinner/beer tip $$$. Second time had braking issues. Belle diagnosed hub assembly problem (greek to me) but had it fixed at reasonable cost in a little more than an hour.

So I'm not understanding something. They can not patch a hole in the tire over 1/4" in length…read more Through the tread. New tires are thicker than a 1/4". So I just had to pay $13.50 for a replacement tire that I had road hazard warranty on because I had a nail longer than 1/4". Not diameter, length, not through sidewall, through the tread. I would understand diameter, or a sidewall damage. But through the tread and it was a nail. 6 penny by the looks of it.

Employees are professional, knowledgeable, and friendly. Have used their services several times…read moreand always get it fixed quick at a fair cost. Great Shop!

I happened to have a broken oil pressure sensor and had gone to a couple of other places that…read morewouldn't be able to fit me in until next week. I drive for work, and so it was a bit devastating until I came here. I explained my issue and even with a packed schedule on their end, I was able to get in quickly this morning. I greatly appreciated that I was given the price of everything upfront so that I had payment ready coming in as well. I will be coming here for a long time

I will always recommend this place. My daughters and I cars have always been fixed properly,…read moredetailed and customer service is amazing! Excellent customer service!! Affordable prices. Will never take my car anywhere else. Extremely reliable, knowledgeable and honest technicians. Several family friends have purchased vehicles form here and have had them serviced here and will continue. Extremely nice people and affordable prices!

I would strongly advise people to go elsewhere. They talk a good game on how they treat their…read morecustomers like family but they sell piles of garbage and won't "make it right" their warranty company have lawsuits against them and several nega reviews for their failure to cover anything. They find ways around the warranty so they don't have to cover you. Horrible customer service!

I wanna say I will say...this is place I will always go to. After being in hospital feom stress…read morethat Buick,Gmc,Cadillac Motors for fixing a manufacturer warranty part for free and then telling me i need a ac compressor. Clay Dooley done work on my car and when I came back to Clay Dooley to express my experience and Derrick took care of me checked truck out to find that Barker didn't plug in my coolant fan which cause no ac and check engine light on smh. I send ao much love to Clay Dooley mechanic and especially to staff Derrick,Molly and Rashesda for helping me and taking care of my mental and truck.Thank you. You need a place to get your vehicle fix Clay Dooley is the place

Always prompt, honest and upfront about options and costs. Front desk staff are knowledgeable,…read morefriendly and take care of their customers.