They refused to honor service on their own tires by saying they were too old and needed to be…read morereplaced. The tires were in great shape and were perfectly serviceable.

I recently had a minor accident and shredded my right, front tire. Had to have my car towed from…read moreOgden to Layton. Ended up buying a new set because one single new tire would cause an imbalance for the others that were more than two years old. Isaac was incredibly kind and helpful and he worked out the best deal for me. He made a stressful situation easier for me. This isn't my first rodeo with this location, so I'm glad to be a repeat customer. Trying to upload a review on Google, but for some reason, I'm unable to.

This was an extremely frustrating and unprofessional experience from start to finish…read more Our car was held overnight without anyone informing us. At no point did the shop proactively contact us -- we had to reach out every single time just to get basic updates. Even then, the information we were given did not match the actual timeline, and things repeatedly took longer than what we were told. To make matters worse, we were never notified when the car was finished. We only discovered it was done because we showed up in person, where it was found sitting in the parking lot. If we hadn't gone in ourselves, there's no telling how long it would have stayed there. We were also explicitly told we would receive a discount for the inconvenience, but when we checked out, no discount was applied and nothing was said about it. Between the lack of communication, misleading timelines, holding our vehicle overnight without consent or notice, and failing to honor what was promised, this shop showed a complete lack of professionalism and accountability. We paid a significant amount of money and received poor service in return. I will not be coming back and do not recommend this place to anyone.

Would not recommend this place to anybody. Had an appointment set up, came in on time dropped off…read morethe keys. He said it would be done within 2 to 3 hours came back three hours later and the car wasn't even touched. He tried to blame it on the technicians Like he was unaware, which is ridiculous. Had to takeoff work for this appointment, but they didn't seem to care. Very Unreliable business, who doesn't stand by their word. They didn't even give us a courtesy call to let us know. They were running behind a few hours. Beware of businesses who don't Give their customers common courtesy and respect.

People they sold this place they are there to Over charge and get as much as they can from you…read morefirst time and Dont care for repeat business, worst than a dealership.... didnt fix what we brought into them lied and said they did and less than 500 feet out of there driveway problem came back (engine light) they threw new parts at issue and called it done, charge you for diagnostic but didnt really fix the issue. charge outrages labor and tool fee for diagnostic test without results. i had replaced with new the parts they did a week before, codes showed a misfire on cyl 1, the O2 sensors were giving bad voltage readings because air and fuel ratios were off from misfire, with expensive diagnostic and maybe a mech with any skill would research why but just threw new parts at one part of issue and sent it to billing, well the misfire was because roller rockers for cylinder 1 had faulted and wore down came on intake so valves weren't opening and fuel and air was mess up and Bam misfire. $900. dollars to replace 2 O2 sensors that took me 1 hour start to finish to change, This is called ripping people off.... It may have been a better place before but look out there going to get ya now....

Very nice staff and repair facility. The mechanic for foreign cars was not in until Tuesday, so…read moredropped my BMW X5 off on Monday before closing. Called them Tuesday afternoon and nothing to report. The next day Jer's called me to let me know the washer pump was cracked and it would cost $650 for the repair. I agreed with the quote and to perform the repair. The next day I received another call stating that panel tabs were breaking off during disassembly and that they were on hold until I approved the replacement part. The quote was another $400.00. I was already told the pump was cracked, so I went back to Jer's to review the new issue. During my review I could see the pump was never removed for inspection, so why tell me it's cracked? The panel did have a tab that was broken, but just knowing that I was lied to about the pump was not acceptable. I asked for my car back with no work done. I bought a new pump for $28.99 on Amazon and completed the work myself. BTW, did not remove panel, so saved another $400.

As always, such fast and efficient service. Kai, my technician was great. See you next yearread more

Quick and EASY. Employees were knowand helpful. I just sat in my car the entire time. It took…read more10mins or less. There was only one person prior to me that was there when I pulled in. Total wait was less than 30 mins. My car is 14yrs old w no issues, so I imagine if you had cars in line w delays it may tale longer. It's lunch hour and slow so I'm glad I came here!

Honest, knowledgeable and fair prices. I think most of us can agree that these 3 qualities are what…read morewe look for in an auto repair shop. Ras' is definitely these things and he has my future business.

Rod has been our mechanic for many years he does an excellent job getting problems fixed and does…read moreexactly what he says he will do , we won't go anywhere else . I recommended Ras's for the quality of work they do.

Recently I had a local company do some buffing and polishing work on my new Jeep and they burnt a…read morehole into my new fender, leaving a big burn mark. I took it in for repair, two days later it's as good as new. Thanks a ton CarStar, job well done fixing the damage!

Our car was badly damaged in a recent hail storm in August. There were over 100 hail dents on it…read moreand some of them fairly deep, as we were driving it to get home and in the garage during the storm. Our insurance company (Farmers Insurance) worked directly with Carstar, which made the whole interaction very easy. They fixed every dent with Paintless Dent Repair (PDR) and did such a terrific job that it is impossible to tell that there was any damage on the car, or that any liners or panels were removed in the process. Not only was the repair job exceptional, but they washed the exterior and apparently detailed the interior during the service! Our car is the cleanest that it has been since we bought it new. The total repair (and detail) was complete in 3 business days. They started Monday morning and I got a call first thing Thursday morning that it was done... which was much faster than I had expected. J.K. dealt with us, and he was professional, straight shooting and a delight to do business with. I'm a perfectionist and hardly take my vehicles anywhere to have work on them other than tires.. but this repair was way out of my wheelhouse. I scrutinized the work done and was thrilled. It is very difficult to meet my perfectionist expectations. Carstar not only met them, but exceeded them! I would not hesitate to take my car back to them for any type of body work. While I was there, there was a car in their back lot that caught my attention... I asked J.K. if I could take a closer look. The car itself was nothing too special, but what I thought was a paint job was exceptional. J.K. quickly explained that it wasn't a paint job, but a wrap! I couldn't believe it! Even close up and touching it, I couldn't tell it was a wrap! It wasn't until J.K. opened a door to show where the wrap ended that it was evident that it was a wrap. I was astonished! I would highly recommend Carstar for any body work needs.

Recently bought a Toyota 4Runner from Premier Motorsports and I was very satisfied with the…read moreexperience. -The team answered all of my questions honestly. -They did not pressure or hassle me in any way to purchase the vehicle or buy anything I didn't ask for. -I made it known I was the one purchasing the vehicle and the team spoke directly to me while other dealerships had solely tried to speak with my husband who was with me. -The whole process was quick and easy. They outlined everything in each piece of paperwork and contract I signed and made sure I understood what was happening every step of the way. 10/10 would recommend to anyone looking for a new vehicle.

We recently found a car we were interested in purchasing online. I called and made an appointment…read moreto see and drive the car and subsequently purchased a new (gently used) car from Premier Motor Sports LLC. Our primary contact was Dave Hales who was a super genuine and honest guy and we also interacted with Chris Hales. They were both forthright, easy to talk with and full of great information about the Lexus NX we bought. Our purchase paperwork went super smoothly and Dave explained everything in detail Our purchase may have been completed the day we drove the car home, but we found Dave and Chris extremely approachable and willing to answer further questions whenever we have needed. Five stars is a deserving rating for Premier Motor Sports LLC, we would recommend them to our family, friends and neighbors.

I found The Hi-Fi Shop online whilst sat in a hotel car park in Ogden with a dead car alarm fob and…read morea very-much-alive car alarm sounder! I called to ask for advice, and the team were super helpful and talked me through exactly what I needed to do in order to try and get things working - even though at that stage I wasn't a customer as my system was installed years ago in another state. Once I managed to get the vehicle drivable I went straight to their location, and they took the time to put the vehicle in valet mode for me and talked me through the possible error causes. In the end the fob was the culprit, and they ordered me a new one and paired it for me for no extra charge when it arrived. Thanks to all at The HiFi Shop for their knowledge and truly great service, and for being so friendly throughout. Highly recommended.

Technicians are knowledgeable and courteous. My issue was promptly diagnosed and solved in about…read more15 minutes. The price is very reasonable. I had great experience. Would recommend this shop.