good customer service definitely know how to set up some subs an amp wires not as easy as I throughtread more

Memorandum for: Customer Protection and Fort Bragg Off-Post Establishment…read more Date: 3 JAN 2026 Attention: Office of Fort Bragg Off-Post Establishment Petition Fayetteville Chamber of Commerce Cumberland County Consumer & Customer Protection Office North Carolina Department of Justice - Consumer Protection Division Better Business Bureau Merges Screens LLC, 1309 Coffeen Ave, Sheridan, WY 82801 Banging System Car Audio Facebook | Instagram | Twitter | Yelp MOAA (Military Officers Association of America) Subject: Formally submitting this customer complaint against Banging System Car Audio, located at 840 Robeson Street, Fayetteville, NC 28305. To Fort Bragg Off-Post Establishment and other Agencies. My name is Colonel (Retired) United States Army, and I am formally submitting this customer complaint against Banging System Car Audio, located at 840 Robeson Street, Fayetteville, NC 28305. After conducting several weeks of research on the Tesla Merge Screen (see Exhibit 1), I decided to purchase the system and have it installed by an authorized installer recommended by the manufacturer. Based on the manufacturer's website and direct recommendations, Banging System Car Audio was identified as the closest authorized installation vendor. I scheduled an appointment with Banging System to install the Merge Screen in my Ford F-350, of which I am the original owner. The vehicle is in mint condition, and prior to the installation there were no warning lights or service indicators illuminated on the dashboard. Upon retrieving my vehicle after the installation, I immediately noticed a 4x4 warning light illuminated on the dashboard (see Exhibit 2). Based on general mechanical knowledge--and after consulting with multiple individuals--I would never have returned to an audio installation shop for a drivetrain or 4x4 issue. Instead, I took my vehicle directly to Liberty Ford of Fayetteville, NC for professional diagnosis. Following their diagnostic evaluation (see Exhibit 3), Liberty Ford determined that the 4x4 selector switch had been disconnected, which directly caused the warning light to appear. According to the Ford service technician, there is no plausible scenario in which this connector would "come loose" on its own. The technician confirmed that the disconnection occurred during the installation of the Merge Screen system, given the proximity of the 4x4 switch to the installed microphone and screen components (see Exhibit 4 for component locations). I subsequently contacted the owner of Banging System Car Audio to address the issue. Unfortunately, we were unable to reach a resolution. The owner stated he needed several days to review paperwork to determine whether the warning light was noted at pickup. I viewed this response as a delay tactic rather than a good-faith effort to resolve the matter. I am a Retired Colonel of the United States Army and take my integrity seriously. I have no reason to misrepresent facts. During my service as a Company Commander, Battalion Commander, and Brigade Commander, I witnessed far too many instances where off-post businesses took advantage of Soldiers and their families. This type of conduct is unacceptable and undermines trust within the military community. Businesses such as Banging System Car Audio must be held accountable for their actions. Therefore, I am formally requesting that this matter be processed as an Off-Post Establishment Complaint and reviewed by the appropriate consumer protection and military-affiliated oversight entities. Thank you for your time and attention to this matter. I am prepared to provide all supporting documentation and exhibits upon request. Respectfully, Colonel (Retired) United States Army Enclosures: Merge Screen Receipt, Banging System Audio Receipt, Liberty Ford Receipt and 2013 F350 Ford Super Duty Photos of Dashboard Console

I've had several vehicles here and happy every time!!! Owner and staff are amazing - always give…read moreappropriate time frames, and quality of product is always on point. Will return again and again!

HIGHLY DISAPPOINTED!!!. I took my car there because he suggested a quick fix which turned into a…read morebigger problem causing my car to lose value. They deployed my airbags. Kept my car for over a year and didn't pay for anything to be fixed. They cause more problems than a little. They kept all my factory equipment so even tho the systems is not working properly I can't even put in the old equipment. I would have to spend more money to do so. They were paid very good for 5 star service and I got back nothing. definitely do not recommend.

I became a customer to Rhudy's on Yadkin Rd. About a year…read moreago. Got my son his first system there. Those guys are cool as a fan but even better, they are extremely knowledge and masters of their craft!! The customer service there is off the charts! Just this week my son sub woofer went out. I thought I would have to make an appt. To get it looked at. Nope!! They had time, so they went out to his car, found the issue and fixed in within 30 mins. And then had good conversation. Just a great place!! I will get all my car audio needs don't there! Prices are very reasonable too!

My boy Mando Robles really took care of me when I went yesterday to get a new system for my Honda…read morepassport. Knew exactly what I needed with the many years of experience he has and didn't even try to break the bank. Hands down the best in the industry in my opinion!

Highly recommend Sun Soundz for auto stereo installations! He did an amazing install on our 2014…read morePrius C! Everything was done with precision and utmost care! We felt he treated our granddaughters car as if it was his own. Very professional and great attention to detail, going above and beyond customer service!!

These guys are the BEST!! The quality of their work is TOP NOTCH, I went to a bunch of other shops…read morethat charge way more and got less. John is awesome and will help you out like no other. In the Fayetteville area there is no other shop to go to.

SAVE YOURSELF TIME AND MONEY AND DO NOT USE THIS SHOP!! The owner (Rey) offered me a custom LED…read morelighting system with "lifetime warranty" that could be completed within 8-10 hours. He had my vehicle on and off over a week totaling over 40 hours because he could never get it completed the same day. On one visit, my car was given back to me with the interior smelling like a wet dirty dog and dog hair in the backseat! He said he would detail it, but never did. He also drove my car while he had it in the shop for his personal use! (Thank goodness I have a security camera on my dash!) Since completion, I've had wires falling off my car and light strips stop working all together. Rey's response is "I'll fix it, if you take it somewhere else it'll void the warranty." Rey refuses to provide any kind of reimbursement for the lost time, wasted fuel costs, and now another shop to fix his faulty workmanship. Refuses to provide a receipt of services or a copy of the warranty. When 2 light strips stopped working (after only a month of being installed), I took my car to Rhudys, where I was informed their undercarriage lighting system only cost $370+TAX AND ITS TUBES NOT STRIPS!!! Take my horror story and just go to Rhudys from the beginning!

Both Chris's helped me out awesomely and provided me with the best of the best audio installation!…read moreKevin did a great job installing and couldn't be anymore happier! Also Ethan helped me out a ton helping me figure out what would be best for me! I can't tell you a better car audio shop to do the job for you! Give them a call today and they will take great care of you!

Chris was very helpful getting my daughters car stereo looked at and when it was not fixable gave…read moreus a great deal on a new one. Also was able to do all that in under two hours she is very happy.

I did business with them! worst service and customer care!…read more Never do business with TRI-M sound or you will be sorry just like me!

Th y couldn't help me, but they did take the time research and respond accordingly. S great…read morecustomer service if I have another project will circle back

We had a unique car situation with a lot of modifications we wanted to have done. We shopped around…read morea lot, talked to a lot of people and high output audio was the absolute best in service, expertise, availability and value. I was treated with respect and they were very responsive. They listened to what we wanted to have done (oddly enough, most of the other places didn't!). And they did everything exactly the way we wanted. They finished faster than they said they would have it done and they were $900 less than other places we went to. (Probably because they actually listened to what we wanted!) They tried to problem solve and think through things instead of jumping to the easiest solution. We walked away feeling very confident that we were dealing with professionals and experts in their field. Customer service was excellent! We really enjoyed working with them and will be back if we have any other needs! We are very pleased with the work they did!