Time, efficient and professional front desk. Friendly and nice . The location is not more than 20 miles from my home and it was easy to find. read more

Come here for your auto glass needs. They are kind, and fixed my rear-view mirror, which just decided to fall off. The location too is in a beautiful vintage building, impeccably maintained- a reflection of their care. read more

not a lot of transparency. they have a couple prices on resealing a windshield or replacing it and I got a call about "treating" the welding around the windshield because it had level 3 rust (whatever that means ) so it was an additional cost which I approved but when I picked up my work truck they had replaced the windshield because there was a chip in it. I checked the windshield extensively before they worked on it and there was no chip in the windshield at all. go somewhere else, this place feels slimy and shady. read more

We sent Auto Glass Plus an email asking for assistance... after our insurer had sent us to Safelite for windshield replacement. Safelite set up an appointment, and after we drove a long way to show up for the repair, Safelite said 'sorry, we don't have a windshield... we'll call you when we do.' Weeks later, they still had not called. Auto Glass Plus returned our email pronto and set up an appointment just one day later. The work was done about an hour after I arrived... and there's a nice little café just up the street from the shop where you can grab an espresso and a bite to eat while you wait. This is a local business that offers excellent service. Far better to patronize Auto Glass Plus than the franchise operation with a big advertising budget that doesn't give a hoot. read more

F A N T A S T I C SERVICE!!!! I came here to fix my back windshield. After calling everywhere with no success my sister recommended this place. Sure enough they helped me get it fixed. Christian and Amy helped with securing the part and install. I could not believe how fast it took to fix. Had me on my way in less than two hours. I will definitely recommend this place to whoever will listen. read more

Fast scheduling, Fast service and did a clean job. Heather in the office, should keep her voice down and not read things out loud from the internet when customers are in the waiting area. It was annoying how loud she was compared to Troy and Monica. read more

What a great repair shop. Prompt, polite, and they know their stuff! Highly recommend.

Made an appointment to have windshield replaced. About two weeks before I called to reschedule it-but they didnt even have me on the schedule for that day. This would've been fun to discover the day of. Not the greatest customer service at the desk. I highly suggest you avoid interrupting Tiktok and muffin time before 8:30, apparently being paid to do that is more important than pretending to have the slightest degree of customer service focus. The window work was great and fast otherwise. read more

I am a life time resident of Kitsap County and utilize local businesses whenever possible. Auto Glass Plus Poulsbo provided some of the best customer service I have experienced. Friendly, professional, informative and their work is impeccable. We recently purchased an older truck needing a windshield. Excellent job!!! Our Little Red Truck looks amazing. Johnny also repaired the two dings in the windshield of our Honda Civic and advised us how to contact our insurance for reimbursement. Overall excellent experience and I am very pleased. I highly recommend this shop!!! A++++++ :) read more

Auto Glass Plus - Windshield replacement - Auto Glass Services Near Me - Poulsbo, Washington

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I will never recommend auto glass plus to anyone. The amount of stress and inconvenience they caused me with such a complete lack of care is so unbelievable. The first time I called to inquiry about setting up an appointment, the front end clerk told me to call my insurance and start a claim and have them send the claim information to them. They would then give me a call within 24hours. I did just this but received no call from them. I called the next day giving them my name, and at first she couldn't find my referral information from the insurance. Eventually we realize it was under my husband's last name which is different than mine. She gathers my information and makes the appointment. When I make the appointment, I tell her I work down the street and will drop the car off before they open and they can just call me when it's ready for pick up. She tells me how to drop the keys off and everything seems fine. I realize the day of the appointment, I am unable to drop the car off so I call and ask to reschedule. At first again, she can't find my reservation. After telling her she originally had it under my husbands last name, she is able to locate it. She gives me a few possible dates and I tell her I will call her when I get to work to confirm the date. When I get to work, I call her, give her my name, and confirm the date I want. I again tell her that I will drop the car off first thing and they can call me when it's ready for pick up. She says that is fine and again explains how to drop the keys off. The day of the appointment, I drop the car off in the front and drop the keys in the box like instructed. I check my phone during my lunch break but no call from them which isn't odd to me since I don't actually remember my specific appointment time. I work the rest of the day and at 5:15 realize that I haven't heard from them. No missed calls or messages. I have a coworker drive me down there and they are CLOSED!! Yes, closed! I can see my car locked inside. No note on the door or a visible way to contact them. I check with all the neighbors and no one knows how to reach them. I call the non- emergency 911 line and ask the officer if he had an after hour number for the business. He states that he knows he doesn't because a similar situation happen last week and he did an exhausted search and couldn't find a number. Now, not having a car might not be a big deal for some but not only do I live thirty minutes away but I have two young kids and their car seats were in my car. To top it off, my house key was on key chain which meant once I figure out how to get myself and kids home, I still had to break a lock to get in. I cannot believe a business would do this to a customer. I was/am so mad at this company. I called the next day and asked how this could happen, the tech Chris stated that he called the number on file 6 times and it went straight to voicemail and the voicemail was full. So pretty much he did all he could do. The number they were calling was the number on my insurance which is NOT my number or a reachable number at the moment. It is also NOT the number I gave the clerk. I told the clerk on multiple occasions my name and information was different than the insurance. Also they did nothing to actually get in touch with me. In my car door, I had a stack of my business cards with my work number. In the passenger seat was a receipt from getting my oil change the day before and had all my information on it. They didn't call my insurance to ask for an additional number because they have my number too. They didn't even bother to look for a different number. They washed their hands of all of it by spending less than a minute calling a number going to straight to voicemail. This is unacceptable. They had my address, saw the car seats- anyone with any sense could figure out the horrible inconvenience not having my car would cause me. And to top it all off, they call my cell phone the next day even though I didn't give it to them after my horrible conversation with Chris. They just magically have my number now. I picked the car up days later and no apology, nothing. Please do not use this company. They care so little for their customers which is obvious since the officer said I wasn't the first person this happen too. Save yourself the headache and the extra money to pay for a ride, don't use Auto Glass Plus. read more

You won't find a nicer business to deal with. From the front desk to the installers, everyone cares. Doesn't hurt that the prices are the best you can find. read more

Did a high quality job on my car Will always give them my business. Very courteous service read more

Sad to report items were taken from my vehicle while at the Poulsbo location under their care. Also they appear to have little regard for their responsibility. This is the third time I shared this post to have it removed. Sad Having been contacted by owner after his return from vacation. He thinks that my items were taken while the truck was left open in the rear of his unsupervised parking area he offered to replace the missing items . I hope we can all learn from this unfortunate experience . I have no reason to be unsatisfied with the repairs . read more

This is the 3rd time we've used them. They are wonderful, professional, and fast, and super reasonable. Infact, they were $100.00 less then the "chain store". I really can't recommend them enough. Knowledgeable, professional, and polite. Also, they have a great waiting room. read more

Auto Glass +, and Amy, in particular, went above and beyond to get my windshield replaced in a timely manner. The replacement was a difficult find and additional approval was needed from our insurance company. Amy worked late, coordinated all the moving parts, and stayed in constant contact with me to insure that the whole process went smoothly. On the day of the actual replacement, the office staff and technicians were professional, courteous and personable. The whole process was, dare I say, pleasant. And the replacement was perfect. Thank you to everyone involved! read more

What great customer service and competitive pricing! Our daughter had a weird and persistent film on her windshield which was impossible to remove. This made visibility dicey. The guys in the shop evaluated it and confirmed our suspicions that we needed a replacement. They had one on order and ready to install in just a few days! What a huge difference! Thank you for fantastic service and a friendly atmosphere! read more

Auto Glass Plus - Auto Glass Services Near Me - Poulsbo, Washington

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We took our vehicle in for a windshield repair and were greeted warmly by Ryan who promptly scheduled the repair for the following week. We received prompt communication and kind customer service throughout our experience. Plus, our windshield has a lifetime warranty in case any future damage is done. Thank you for the positive experience! read more

Called late Thursday afternoon, they ordered my glass that day, went in next morning at 10a and out by 11:30a - This place knows how to be efficient with their clients time. Great experience, Ryan was a tremendous help, couldn't be happy with the outcome with the team overall. read more

I've been cursed with terrible car luck recently. I mean absolutely terrible automobile incidents. Thankfully, Auto Glass Plus was able to help with one such incident. So..... the covered parking at my apartment has incredibly narrow spots that are all right between two fat columns. So irritating. I may or may not have accidentally hit the side view mirror on one of these columns and shattered the mirror. At least it was a clean break. Anywho, called up Auto Glass Plus and they said I could come in anytime to have the mirror replaced. I arrived, they started work on my car immediately, and had a replacement mirror installed no longer than 10 minutes later. The service was fast and friendly and the cost was a lot less than I expected. What gives Auto Glass Plus five stars was the extra attention they paid to my vehicle. As I was about to leave, they noticed a tiny piece of trim that had begun to peel off. They were kind enough to fix it there on the spot, free of charge! The fact that they even noticed something like that and then fixed it was so considerate. I have very few car glass/mirror needs but I'm sure I'll hit up Auto Glass Plus for anything I may need in the future. read more

Auto Glass Plus - Auto Glass Services Near Me - Poulsbo, Washington

Nice ace friendly staff good prices great people did fast work probably come back again

Great service. Came in to have rear view mirror glued for an after market install. The guys were friendly and provided this service free of charge. Went the extra mile. read more

Seriously the BEST customer service I've experienced anywhere! The work was quick and it was ready when they said it was going to be! Wouldn't take my vehicles anywhere else for glass repairs/replacements. read more

So amazing! Brought my van in the morning and it was done before 5. Super friendly and clean. The window looks great.

Rock hit the windshield ("$#!+!") and started a growing crack. Pulled in for an assessment and after a quick look, they said it could be easily repaired vice replaced. Walked over to the Junction Diner for a quick biscuit and gravy, then came back to a fixed windshield and a bill I could handle. Quick and easy recovery. read more

This is an awesome independently owned full service auto glass shop in Kitsap county. They accept all insurance and look out for the car owner. They also do an amazing job with window tinting at incredibly reasonable prices. read more

I had nothing but a great experience here. They didn't have the windshield I needed, but got it in and installed by 9:30 AM the next morning. On top of that, my cars starter went out and Johnny went above and beyond with helping me out on that. THANK YOU GUYS! Would recommend 100% read more

I went to Auto Glass Plus in Poulsbo to have a window installed on my 2007 Suzuki. I had to order it from the dealer, who wanted to charge me their labor rates to have it sent out to someone else. So, I checked around and got several very different quotes. The franchise dealer in Silverdale estimated about 2.4 hours installation time at $65/hour. Not only did Auto Glass Plus get it done in under an hour, they serviced my car early because I was running ahead of schedule. Friendly, considerate, HONEST, realistic...all the qualities consumers should look for when they need a product or service. Thank you to a small business that still puts the customer first! Maribeth L. read more

Kids shot out my side window and Auto Glass Plus had it ordered and replaced the same day. Great service! Not often do you find auto service that deserves any type of positive review. Highly recommend. read more

Was recommended by my insurance company to stop by this facility to have them do write up on a few chips on my windshield. One was a star like crack in the middle of the windshield. Instead of going the route of replacing the windshield, we decided to just fill in (seal) the chips and star crack. While Ryan was working on the star crack, the windshield got further damaged (split up and down right down the middle). The great news was they fully admitted to being at fault and called my insurance company. Since I was at breakfast and was able to drive the car to do a few errands while my windshield was ordered and delivered. Went to my insurance company and sure enough, everything was taken care of. Did my errands and before my appointment mine, they notified me and said my windshield was delivered. Showed up and it was replaced in less than two hours. Awesome job by these guys and a big thank you to Ryan. How often do you find places like this who take responsibility for their actions? I recommend this facility to anyone who needs auto glass service. And even with my $100 deductible, my insurance had less than $300 balance to pay. Most places charge $1,000 or more. Will never go anywhere else and will ensure that all my friends go here. Again, thank you for a great job. read more

I dropped into have a rock chip filled in. No appointment, no problem. They handled all the paperwork, could not have been easier.