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    Auto Glass Specialist

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Auto Glass Specialist

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Auto Glass Specialist Photos

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    2 years ago

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    2.9
    (22 reviews)

    The job was done well, and quickly. The staff was courteous and professional…read more Yelp requires me to write more even though it's not a college.

    The lady I spoke with on the phone was very friendly and was able to get me scheduled for a…read morewindshield replacement. She originally offered me an appointment that same week, but I wasn't available, so we scheduled it for the following Friday at 3:00 PM. During the week leading up to my appointment, I received multiple text and email reminders confirming my 3:00 PM Friday appointment. My wife and I drove 1.5 hours to Springfield for the appointment and arrived at approximately 2:20 PM. When we checked in, we were told they would not be replacing my windshield because they only work on a first-come, first-served basis for customers who drop their vehicles off before 2:00 PM. I was told I would have to reschedule for another day, drop the vehicle off, and wait in line. I explained that I had a confirmed 3:00 PM appointment and had received multiple reminders. The employee told me that the booking agent sometimes gets confused and schedules appointments incorrectly. Unfortunately, this meant taking time off work and making a 3-hour round trip for nothing. Because of the inconvenience, I chose to schedule the replacement with Safelite instead, even though it cost more. I understand that mistakes can happen, but if your company does not accept afternoon appointments for windshield replacements, your scheduling system should not allow them to be booked. This experience cost me time, fuel, and lost work, and it was very disappointing.

    Auto Glass Specialist - autoglass - Updated July 2026

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