New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

THE BEST car buying experience…read more I had only bought from a big dealer or CarMax prior to this car buying experience, but decided to trust my many friends that have bought cars from the Auto Sales Center and give it a try. Boy, am I glad I did! Ira asked what I was looking for and obviously listened because he found exactly what I wanted at the exactly the right price point. He was very transparent about the deal, charged NO FEES, and spent time going over the car with me before I left the lot. The cherry on top? He took a picture of the vehicle in the showroom with a bow on top and then sent a beautiful card thanking us for buying from him with a picture of the car inside. What a wonderful, personalized encounter. I will never buy anywhere else! Thank you Ira, Chris, and Mary for such a wonderful experience!

See Ira Elfman if you need a new/ used car. I heard his name from so many people. He is the guy to…read morego to. I was in the market for new, but didn't want new new. I went to see Ira and he asked all sorts of questions about what I was looking for. Within 2 weeks he had my car. Right color. Right mileage. Right price! He gave me a fair price for my trade in. Then his wonderful staff took care of all the paper work for the loan, got it registered and inspected, put new tires on it, and I was good to go. All I had to do was write the check. Okay, I had the hard part. But they made the process easy for me. See Ira if you're looking for used. I guarantee he will take good care of you!

at 80 years old purchasing a car can be very stressful. Anthony, at James motors made the purchase…read morevery easy. there was no pressure and I'm very happy with whole experience. I drove away with exactly what I wanted in a car. thank you James motors, Anthony, for all your help. if you are looking for a gently used car, check it out.

Anthony is great! Smooth process and after I purchased my vehicle the rotors and pads needed to be…read morereplaced and he took care of it for me with no hesitation! Him, his brother and his mechanic are all wonderful! Thank you again for everything! I would definitely recommend this place if you're interested in purchasing a vehicle!

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till…read moreMonday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems

My 18 yr old daughter has been coming here to get her car fixed for sometime now. And was ready to…read morebuy a truck and the owner was so helpful in helping her find the right vehicle. excellent prices and excellent customer service prices were perfect also i will tell anyone looking for a used vechile to come here.

I've been coming to Empire Auto for service for 30 years. They always fix my cars issues and let…read moreme know whats coming so I can plan for the next round of service. The maintenance program keeps my cars from running into giant repairs, and saves me money in the end. Fast service too. They change my oil, check my brakes and front end, rotate the tires and check the fluids in about an hour.. Cant go wrong here!

Bought a 99 corvette from Phil,…read more Phil is possibly the nicest and most honest car dealer I've ever bought from. Between keeping the vehicle for two weeks while I came up with the funds to helping with any an all issues that come up. I highly recommend this dealership over any and all dealerships in western mass.

I was looking for a particular car and was searching through Car Gurus and other sites when Pat's…read moreAuto Sales in West Springfield, MA came up with the exact car I was looking for. I live in Mission Viejo, CA so I left a message and also called the next morning to find out a little more about the car. Philip answered the phone and was very knowledgable and answered all my questions. I offered a reasonable bid on the car and he countered me which I accepted. I sent them a deposit and them a money transfer. The whole process was flawless. Eileen in the office was super nice and had all the paperwork to me in no time. What a great place to buy a car. I am awaiting the transporter's delivery!

Bought my wife a newer Rav4 with low miles here at a good price. I hate buying cars, and I hate…read moregoing into car dealerships. Generally, I'd rather scrape my gums on the nearest curb than go through the exercise of buying a car. These guys break the stereotype- they're easy to deal with and have good cars at good prices. I was totally happy with my purchase and even happier that I didn't spend a night in jail from trying to punch out a car salesman. Win, win, win. If they have what I want when I go to buy my next vehicle, it's on.

From the owner: About Us Since 1987 Ludlow Auto Sales has been a name you…read morecan trust for a quality pre-owned car, minivan, or SUV. We are a family owned and operated independent dealership and are here to satisfy you the customer. We do not have the high overhead that the large franchise dealers have and we pass the savings on to you. All of our vehicles are 100% serviced and inspected prior to delivery. We sell clean quality late model pre-owned vehicles that are 2-4 years young and have low-average mileage on them that are former program/lease vehicles. We offer free registry & insurance service in MA and CT. We will provide a free Carfax report for any car in our inventory. We promise a no-hassle and pressure-free approach with all of our potential customers. We also have a rental fleet of vehicles that we rent locally and have low daily, weekly, and monthly rates. We also offer free loaners should your car need warranty service. Please stop down and I promise you will be treated like family. We are

I had a great experience at Elmwood Auto Dealer in Agawam MA. I think I got a very good used Mazda…read moreCX-5 at a fair price. Lori, the office manager, was extremely helpful in registering the car and helping to solve an electronic key issue with it. I live 3 hrs away, but it was worth the trip and they expedited things for me to make the transaction a positive experience. I would highly recommend them for a used car purchase. Ellie

Wow! Talk about a unique car-buying experience! There is literally NO pressure, NO gimmicks, NO…read morebait-and-switch...just good cars at good prices, with good people helping you out. We're from CT, so buying a car out-of-state for the 1st time was a little odd for me, but Melanie, Moe, and Raj make everything easy...and they stay so calm throughout the whole process (if purchasing a vehicle makes you nervous, this is a VERY GOOD thing). Long story short, we got a great car, at a great price, from honest people who care about their customers.

Went there on the recommendation of a family member he was nice at first but then the car he showed…read moreme wasn't in good shape check engine light was on and a couple of other things also as soon as we sat down to sign paperwork all I heard was excuse after excuse not to finance the car first I told him I don't have much money to put down I guess he was in a good listener first he said $2,000 then 1,000 then he said a cosigner I would not recommend this dealership he's not a good negotiator and he's very deceitful

Fortuna has one of the best cars in town I got my car not to long ago and I'm super happy. It was a…read moregreat experience and a great price if you guys are looking for cars you should come down and see what he has to offer even if you don't have credit they are still able to work with you. Come down to Fortunas Auto sales down in Springfield MA. You won't regret it I promise you. Remember great prices and great cars. :):);)

I'm not going to lie, I was a little skeptical at first about this dealership, but I'm SO HAPPY I…read moretried them out! Manny was my sales associate and he was wonderful. Very attentive, pleasant and wasn't pushy. Jesse the sales manager was extremely helpful and stayed on top of the deal, from the 1st day to the final. Jesse worked side by side with Isha to ensure I was able to get into the car I wanted. Isha the business manager was absolutely fantastic!! She made, what I thought would be an extremely difficult situation, an extremely extraordinary experience!! Isha definitely went above and beyond to make the deal go through smoothly. She worked very hard to put me in the car I really wanted. I also had the pleasure of having Jay in finance do the paperwork with me, he was very friendly and had a great sense of humor, which is very important to me. I'm so happy I came here, and trusted this team that worked so hard to make me, a customer, amazingly happy and excited!! I will be going back definitely for my next vehicle!! I had the BEST experience with this team

I want to preface this by saying the car buying process was a pleasant experience. The saleswoman I…read moreworked with was amazing. I was in the dealership from Tuesday until Friday making sure the paperwork was properly submitted and everything was in order. The dealership took care of registering the vehicle and it was ready for me to pick up that Friday. However, 3 weeks and 1 day after having the car, it suddenly broke down. For reference, I financed a 2011 Honda Pilot that was seemingly well taken care of by the 1 previous owner. The inside was immaculate and the outside had a few scratches, that looked as though they could be buffed out. The tires are new, under the hood looked good, suspension and handling indicated no issues, and the breaks were new as well. The car broke down hours before my baby shower while en route to pick up food for the event on April 20, 2024. Currently I am 33 weeks (high risk) pregnant, I was 31 weeks when the car decided it didn't want to work anymore. I contacted the dealership and they said to have the car towed to their location, however, it wouldn't be looked at until the coming Monday as service was closed on the weekend (all of this happened about 2 hours before my baby shower was supposed to start). I contacted them early afternoon on Monday and was told they might be able to "squeeze" the car in later in the afternoon to look at and would get back to me. I didn't hear back from anyone on Monday. The next day I called first thing in the morning for an update and was told they were getting ready to assess the vehicle and I would hear back from someone within 2 hours. About 4 hours later, I get a call saying that the engine needed to be replaced because something broke internally on the engine. I was informed the part should arrive the following Monday, April 29, 2024 and the car would be ready mid week, May 1, 2024. I asked about a loaner as I was previously told that a loaner is given depending on how long the repairs would take. I was told that the General Manager, Brian Hauser, is the decision maker when it comes to loaner vehicles and he DOES NOT loan cars to people with Progressive insurance and that he offered to assist me in renting a car from Enterprise for $100 down and $40 a day, but he was willing to cover $25 of that daily rate. Considering I have Progressive insurance I reached out to Brian as having the car for only 3 weeks, I felt as though I should be fully accommodated regardless of what insurance I have. Brian had an "oh well" type of attitude as I explained to him that I am very pregnant, have 2 school aged children that play sports, and that I need to get to and from work. Brian's response to my need for a vehicle was a ridiculous suggestion to change my insurance company or pay for a rental. Brian also felt the need to indicate that they aren't thrilled about having to pay $6,000-$7,000 for a new motor for a car that they just sold. He additionally felt the need to point out the number of miles I had driven since I purchased the car. It's also clear and has been confirmed by other branches of the Balise company, that the choice to not provide loaner vehicles to customers with Progressive insurance is a personal choice of Brian's and not a company policy. On May 1, 2024, I was told that the part for the car has been delayed and is not expected to arrive to the dealership until "hopefully" next Wednesday (May 8, 2024) and the car won't be ready until early the following week (May 13 or 14, 2024). This has been a very difficult experience and has caused me unnecessary stress while dealing with a high risk pregnancy. I have been subjected to missing work, calling Uber's for rides to and from where I need to go, and waiting extended periods of time for a ride when needed. God forbid something happen with or to my children while at school, I have no way to get to them if needed. DO NOT SHOP AT THIS DEALERSHIP. They are great while taking your money. However, if you need them beyond that, you will experience TERRIBLE customer service. As a General Manager, Brian Hauser should be more understanding and accommodating. Instead he was borderline condescending and dismissive of my needs.