Great buying experience! I was shopping for my daughter and found a car of interest on Carfax.com from Union St Auto Sales. Within an hour from inquiring, I got a response that the CX-5 was available. I decided to check it out a few days later. Charles was friendly and knowledgeable, not pushy at all. The car was ready and waiting for me to look at. I decided to drive it and did not buy that day just to consider options - no problem. Went back 2 weeks later and bought the car for a fair price. Paperwork and delivery was all efficient and communication excellent. No games! I also worked with Josh, who is Charles' partner, and he was equally helpful. The car is great, had 1 owner, no accidents, was well cared for, etc. I hesitated mainly over the mileage but in the end the Mazda CX-5 is perfect. I would go back again to look for a used car. Very pleased with the experience overall! Thank you! read more

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports and Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either. read more

Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till Monday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems read more

Union Street Auto Sales - Transmissions light! While on the highway - Car Dealers Near Me - West Springfield, Massachusetts

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Chuck is an honest man and treated me well. I was very pleased and will absolutely work with him in the future. Highly recommended!

I bought several pre-owned vehicles over the years and have learned that you can judge the quality of a dealer when something goes wrong. We bought a 2006 Volvo XC90 Wagon that was in amazing condition both inside and out. It was also priced very aggressively when compared to local vehicles (I live on Cape Cod). I wasn't too thrilled with the idea of driving 2.5 hours to look at car but after calling and speaking with Charles I decided to make the trip. The XC90 was just as he promised: Nice paint, clean interior, cold A/C, new tires and so on. We made a deal on the car. After driving the car for a few days the transmission started to clunk. Having the words "transmission" and "Volvo" in the same sentence isn't usually a good thing. I called and spoke with Josh and he assured me that it would be taken care of. A transmission replacement in an XC90 is almost what I paid for the vehicle, I wasn't sure if Josh was aware of that but he told me to bring the car in. I made arrangements and left the car with him. He was always in contact with updates and told me that they were going to replace the transmission and that I would have a six month warranty on the transmission. I was expecting him to tell me to return the vehicle for a refund (which would have been a bummer since the car is so nice). They had the transmission replaced, test drove the car for three days. While they were in there they also changed a drive shaft joint that was wearing from the transmission slamming. The invoice, with their discount, was $3689.92. Needless to say they did not make money on the vehicle after paying the bill. What really impressed me was that Josh was still eager to get me into the car, showed empathy for my situation and never, not once, complained about how he had to pay to fix it. I'm a customer for life and will tell anyone about Union Street that will listen. Next time I'm looking for a pre-owned I going to call them up and tell them what I'm looking for and let them find it for me. It's the best dealer experience I have ever had (both new and pre-owned). They are all about making customers instead of just flipping cars. read more

Josh and his staff were wonderful. My husband loves his new car, we got a great deal and a good amount on our trade. We weren't pressured at all & once we decided to make the deal, we had the car within just a few hours, all insured and ready to go. It was seamless! We will recommend Union street auto sales to anyone in the future. Thanks josh, Charles and staff. Lisa C. Feeding Hills read more

I recently purchased an Acura RL from Union St Auto Sales and I have to say, my sales experience was extremely positive. I am very pleased with the car, and their asking price was very fair for the car if it was in average condition for its age and mileage -- this car is well above average condition. The two owners, Josh & Charles were a pleasure to deal with. They were all down to business and did not try any of the standard car sales tactics like "let me ask my partner/manager". If they had to discuss something, they did it right in front of me. They worked with me to get me the deal I was looking for and were a pleasure to deal with. Finally, the keep every car on the lot clean, not just the one that I was interested in. This is truly a used car lot at its best and I would gladly do business with them again. read more

I had a very positive experience with Josh and Charles at Union st. auto. They had a pickup truck that caught my eye and Josh was more than willing to work with me to get it sold. They addressed some of my concerns without a problem(ball joints, timing chain tensioner guide) using Spartan auto down the street. All aspects of the process was worth sharing my review. read more

Having bought several used cars over the years, the best experience I've ever had was at Union St. Auto Sales. Josh and Charles were a pleasure to do business with. Very friendly, down to earth, and accommodating. I felt like I made the right decision with the car, the dealership, and the price. read more