They did a great job replacing all 3 of my brake light bulbs,rotating my tires and changing my…read moresynthetic oil! Brilliant!

I typically wouldn't give a bad review for a long wait time BUT I am because of the fact that I was…read morewaiting for 45 minutes, and they brought in 2 other cars that had pulled in wayyyyy after me. Seems to be very slow and disorganized here - I'd recommend going to another location!

Slow. 45 minutes+ for oil change only. Two lanes for 4 cars, had to do backing up and rearranging…read moreof vehicles to keep place in line.

What use to be a quick oil change has turned into a 60 minute oc. How did this become so difficult?read more

My husband and I brought our cars in today for new brakes and an oil change. Erma had been…read moreservicing our cars for years and we weren't aware of the recent change in ownership. We were impressed though by the new owner Pierre! He was very friendly and provided the same great service that we were used to receiving from Erma.

I always come here first. This is an honest family business that will always take care of you. I've…read morebeen going here for years and Tommy, his mother, and the whole crew are stellar. I've had my fair share of beaters so I've had tire issues and for the past few years they are my go to. Bring your business here.

Got a call from my grandmother in the morning and she asked if I could get her an oil change and…read moreget the air in her tires checked and make sure her car was safe. So I went to the jiffy lube in Franklin ma. Very small place can only do two cars at a time which is fine it wasn't busy. I waited about ten minutes and then went inside I was yelled at by the gm Jonathan and who told me to move faster into the bay. Telling me to "hurry up let's go" I kept my cool at that point. Jonathan asked me for my info address and email I gave him the email and he got it wrong I kept telling him it was wrong and he said "dont worry about I know how to spell " so I let it go. I popped the hood and Jonathan pulled the dip stick out, he got a phone call on his cell phone and threw the dip stick in the engine compartment getting oil all over the inside of the engine compartment. Another associate came and cleaned most of it up. Then it was time to pay he comes to me and tells me "that will be 91.69 " I said what? What did you guys do change the oil that's it? You didn't check the lights check the air in the tires nothing. And your telling me it's 91.69. He said yes! I can not believe I paid 92 dollars for an oil change. On a 2012 honda civic . Do not go here I promise you, it will not go well. I wish Jonathan well. Do not go to this jiffy lube. If you do please take a video. I wish I did. -Illcommitted

Great, easy experience getting an oil change before a road trip. Super helpful and friendly staff!read more

A friend with another Volkswagen recommended Bob's when the dealer told me that my Jetta needed…read moresome pricey overhauls. Mike and team took care of me like an old friend, with intellect, fairness and wit. And the cost was something like 60% of what the dealer wanted! That was a few years ago now and I won't take my vehicles anywhere else for non-warranty work! Bob and his team make the extra effort to know the latest in technology and apply real thought and insight to understand the nature of a problem before coming up with an action plan to fix it. These guys love cars and it shows!

Very honest! I had a shimmy in my steering wheel. They sent me to a tire specialist instead of…read moredoing any work themselves. It ended up being a tire issue. Correct diagnosis, and a referral that resulted in them getting $0. That is honesty to me!

The pains of where to take my 2010 RR Sport for service has finally been laid to rest thanks to…read moreJim, Shirley, Dan and the rest of the J Whites team. These guys KNOW Land Rovers on an almost spiritual level. Let's face it, Land Rovers/Range Rovers are a specialist vehicle, you just can't go to the local garage and expect them to know these complex machines, they can be temperamental but the rewards are so sweet.. I have had several maintenance and preventative maintenance jobs done on my baby and each time i've been blown away by the transparent honesty of the staff. On a recent oil change visit the guys changed my oil and filter and i was on my way home when suddenly smoke appeared from under the hood. For me.......Very scary. Called Jim who was genuinely concerned about my safety and wanted the truck back ASAP. Upon my return the mechanics came out like an E.R. team and had my hood, engine cover and me removed from the O.R. stat! A defective oil seal gasket was the root cause, a simple manufacturing defect had sprayed oil all over the entire engine bay (after the car got warm) and of course the oil was running out like a waterfall from every nook and cranny. After they had replaced the filter and gasket and topped off the oil JW's didn't want me to take my car that day, they wanted to keep the patient for an over night stay for observation and they put me in a rental car. Next day Jim kept me informed on the up to date going's on and the mechanics wanted to thoroughly go over every part of the engine to make sure there were no other issues. I got to pick up my car the next day, when i got to the garage my baby had been to the spa! New oil and filter change, and spotlessly clean, i knew they were going to power wash and degrease the engine to get rid of all the oil that had sprayed out but i didn't realize they were going to do a full detail on the entire car, all at no charge!!! Customer service is a priority for these guys and when it comes to my car i'm a demanding customer, i'm the guy that goes around the car with a white glove after a service, i've had my car from new and she's almost 9 years old now (106 months!) i know every inch of my baby and she's never looked or felt better!

I honestly must say that J. White's Automotive has some of the worst business practices I've ever…read moreseen. My wife owns a 2012 Land Rover and I brought her car in to have an oil change and a pre-existing issue looked into. After a ballpark of around 6-8 hours and asking to agree to 3 separate diagnostic fees costing $450-$500 and that's correct diagnostic fees. I was later told we can't find anyone wrong with my transmission shifting but some contraption or gauge needs to be looked at. Now, here's the interesting thing here. I had to call them as it was getting late and there's no courtesy transport available. So, not on was I unconvinced I was overcharged and had to go out my way after hours to pick up my vehicle and was told don't arrive too late as the Police take notice. If you're a pre-existing customer you probably look at my post and say this guy is crazy but I got to tell you this place will take your money and then accuse you of not reading the fine print. Good Luck to anyone that trust this company. I'll be making sure that this is public knowlege.

Was a customer for over four years and someone flipped the switch. Not sure WHAT their deal is now,…read morebut unless you want to be glove slapped and treated like an idiot. (I KNOW when I'm being lied to and I went elsewhere to confirm). Anyway... I suggest going elsewhere. Too bad. They did nice work, but their attitude sucks. Good luck.

Very satisfied with the service received. My car, that is 17 years old but runs well, needed a new…read morethermostat. They took care of it, and it actually cost less than the initial quote. I also noticed they were very neat, some shops seem to get grease everywhere when they do a job. Highly recommend.

I left my vehicle here for an e-brake replacement and asked for a call back once they took a look…read moreat the vehicle to see if anything else was needed. A week later I called back after receiving no calls, only to find out that I had a bill already, with the ebrake, drums, a new exhaust, and some other minor things. Moral of the story I was charged over a grand and I hadn't even gotten a quote on the one thing I asked for..... very irresponsible. Good people but careless. Now he can rip everything off the vehicle which would leave me with more problems than before. Or I can pay an outrageous bill for something I didn't even want.

I called right before they closed on a Saturday because I had 2 lights come on and during all this…read morecraziness I'm essential personnel (panicked a bit) but they could not have been more helpful. They ran the code for me and told me what needs to happen from there. I had called Imperial Toyota before this and was told by the service department "I don't even have anyone here to have my own damn car looked at if I needed to." My money will go to Sprint Lube. Thanks so much for your help! As for Imperial Toyota...toodaloo corporate jerks.