I drove a little longer to get to these guys for the first time as the mechanics in my area are…read moreterrible and overpriced. I think the front desk guys name was Dillon who was fantastic and so helpful. I had a simple job that needed to be done, front headlight needed replaced. Completed within 30 mins and the tech replaced 2 smaller lights for no additional cost. I will never go anywhere else for car work.

Nice guys friendly an good service hard to find a good shop now days I have to recommend stringersread more

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

Performance Automotive is a family owned business; the family operates the business knowing that…read moretheir livelihood depends on their name and reputation. I've been a customer for over 15 years because the McClaskies have earned my business over and over-- they do good work that's right the first time; they're master technicians & know what they're doing; they're honest-- they're friendly & are priced fairly. The second or maybe third generation is working now... they're not going anywhere, if continuity & consistency matter anymore. JP Burns

Had some issues with my AC and Kurt and his team were able to diagnose and fix the issue with ease…read moreand within the time frame he gave me since I chose to wait. They charge you for their work and they do a thorough job to make sure you don't have to come back for the same thing, something you want from your mechanic! I highly recommend!

Amazing. Been around centuries! Honest friendly reasonable prices. Warranties honored.read more

I trust this shop. Jeff is an honest sincere guy who will take good care of you and and your car…read moreand his technician is great.

You need to understand why I sought to find a reliable Auto Care company that would meet my needs…read more I have never owned a used car in my adult life. I now have a 2012 Dodge Ram 1500 with 203k miles. The first thing I needed to do was to get it totally inspected so that I knew for certain what I was dealing with. I could have driven from my home on the hilltop to Grove City or to North Columbus but I wanted to see if something local would meet my needs. SHIFFLET'S met and exceeded my needs and expectations. Located on Sullivant Avenue just east of Demorest and on the south edge of Westgate Park SHIFFLET'S is convenient and they provide a shuttle, drop box availability, towing, a cool lobby, car rental services and both highly skilled ASE mechanics and office and support personnel that you wouldn't want anything more. This might not make sense but it has to be one of those little tiny things they have and that they use that really appeals to me... they text message on an isolated text line that you as a customer have access to. My inspection report with pictures came as a link in a text message. Updates were sent. It is so much easier using text messaging than playing phone tag around your availability to voice talk. Prices are so competitive that I don't believe price will be the factor that pushes your decision to use their services. I believe that their commitment to the customer by highly skilled long-time employees in a family-owned shop will be the deciding factors in choosing SHIFFLET'S. I appreciate that they use TECHNET warranty services and they definitely back up their words with action. https://www.shiffletautocare.com/ I can't imagine a high quality shop like SHIFFLET'S ever choosing to use gimmicks or sales tactics to persuade you on your decisions. They don't need to when their work reputation is all that's necessary.

Find out what is wrong with car. Charged me for looking at car $150. Didn't tell me what was wrong…read morewith it.

Incredibly satisfying experience ! ! ! I have been using another area show for years and had grown…read moremore and more frustrated - lack of communication, timeliness, etc. I heard positive things about Solomon's so I wanted to give them a try. I was having noise/grinding in the rear end of my Ford F150. My technician, Kaleb, met me at 800am on the drop off day. He drove the car with me to ensure he heard what I was hearing. After I left, they performed an 80 point inspection. The results of the inspection identified things that were wrong and needed immediate fix. It also identified "should haves" based on mileage and timing. The text allow me to "accept" or "decline" the service. I phoned for clarification on one item and was given a thorough explanation. I authorized them to perform the tasks I needed most. I received a call at 430pm that night indicating my car was done. I will be going back to Solomon's for future car repair needs.

Everyone from the front desk to the mechanics are friendly and respectful. I have never felt like I…read morewas being lied to or taken advantage of.

Ten days ago, my boyfriend noticed that the clutch was slipping on his Dodge Challenger. He took…read morethe vehicle to Hoffmans and yesterday, he was cruising in his baby again. The staff at Hoffmans are talented and knowledgeable (these folks know cars!). They met the time line and where on point with the quote. Having a comfortable and dependable "car guy" to go to is invaluable. We are Hoffman customers for life.

Awful service. Charged nearly $200 for an "inspection" then tried to charge $1500 for a new fuel…read morepump. Declined the service and inspected the fuel pump myself. Found the fuel level float popped off, so the gas gauge was not accurate and the car had simply run out of gas. Attached the float back to the fuel pump and added gas. Took 15 minutes. Scammed out of $200 because they clearly did not inspect the car, specifically the faulty part they said needed fully replaced.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

We had emailed this place for info on a repair on our truck and never received a reply. When called…read moreto inquire about this, the guy on the phone had no idea what I was talking about. He then became rude and frustrated causing me to become upset and frustrated. I'm sorry, but not sorry if you don't know where your service requests go. Either get it straightened out or don't offer auto care. There was no need for me or any other customer to get treated that way, especially when we did as the website stated. We are actually grateful it went that way though; if it was going to be a bad experience, I'd much rather have bad attitude than bad service/repair.

They do great work, but only if you know what you want. They are very skilled at older cars which…read moreis rare, and can fix pre computer controlled stuff, which most won't touch. On newer stuff I got the typical BS excuses, which i didn't expect, but it is what it is.. still would go back but only to have things i wanted done and didn't want to do myself. Again, i'd trust them to do any work, maybe just not troubleshoot the issues..