I returned my rental today, picked up in Miami and dropped off in Fort Lauderdale, and the entire…read moreprocess was seamless and easy. Deandre was absolutely amazing. He checked to make sure everything went well with the rental, and I mentioned that the CarPlay software wasn't connecting and might be worth looking into. He asked if there was anything he could do, and I told him it wasn't necessary, I just wanted to pass along the feedback. Even so, he kindly offered a discount on my rental, which was unexpected but very much appreciated. I truly commend him for outstanding customer service. I love National Car Rental, and experiences like this are exactly why I continue renewing my Executive membership every year.

Karen at National was absolutely amazing! She provided exceptional customer service from the moment…read moreI returned my vehicle. She was warm, friendly, professional, and genuinely willing to help. She even took the time to clearly explain where I needed to go to catch the shuttle, which made the return process so easy and stress-free. Karen's beautiful personality and outstanding service truly stood out. She is a wonderful representation of National thank you, Karen, for such a great experience!

This place needs to be shut down! I've been waiting hours others have been here 5-6hrs and still…read moreno car. They closed at 1 it's now 3! Denzil is doing the best he can. His manager is doing him dirty. I'm glad the 15+ people here waiting haven't lost their cool. We can't blame the guy for the position Enterprise put him in. We'll definitely NEVER use them again when we travel. It's not our first bad experience with Enterprise. Denzil deserves a rise for having to deal with this.

Rudest manager. Don't rent here. After red eye with 3 kids they didn't have reserved car, were rude…read moreand disrespectful.

The service was on point . I will definitely used this company next time I am town. No hassle you…read morewill get picked up from the airport and dropped off .Just perfect service.

Best experience, I brought the car late, the guy didn't even charge me for extra day,new…read morecars,defenetly will come back,recommending for everyone !!!

ProTip: get the roadside assistance! I always do, today was my first chance to use it. As my…read moreparents would say, better to have it and NOT need it than to need it and NOT have it. Thank goodness for life lessons learned early! My rental key fob lost the internal key, causing the fob to not work. Roadside assistance had a tow to me within 75 mins and the offer to swap was also available. The only thing I was out of was a little time. The call to address the issue was easy The tow driver stayed in contact with me and the process was seamless.

Staff at Enterprise FLL were great and had me checked in and headed to my car in minutes. No issues…read morewith selecting or using the car. Return was fast as well. I am pleased with my Enterprise experience.

Super easy to reserve parking. We got picked up in ten minutes and were unloading our luggage 15…read moreminutes later. Very easy. The price was much better than parking at the cruise port.

When traveling whether airport or cruises I tend to do the park and fly option a lot. Find a good…read moreplace I feel comfortable leaving my beloved car behind it's always hard but this experience here was pretty good. Online provided pricing insight for me once there the transaction went quite smoothly. The team will take you to and from the airport in a timely manner and will give you insight how to connect with them once you're back.

My job had a team building function at bowling alley. I Rented an expedition for 7 of us. Rental…read moreprocess was simple. Paid for it upfront. Day of pickup was fast but I was offered Jeep Wagoneer since expedition was unavailable. I accepted and I was pleasantly surprised. Very nice car. Was very clean. The wait to get the car was about 15 minutes cause it was in another floor in the airport parking garage. The return process was very simple . I drove in and left the car in the same lot I picked up the employees were very helpful. I would definitely rent here again.

[ March, 2026 ] As…read morewith almost every other Avis location, this one gives out cars that are filthy, including windows that need to be cleaned for safety reasons. One star because I can't give less than that.

Terrible Customer Service at Fort Lauderdale Airport…read more I have been an Alamo customer for decades, but my recent experience at the Fort Lauderdale Airport location was extremely disappointing. I told the representatives what type of vehicle I wanted within the class I had reserved, and I was simply told to "pick any car in Row 5." After looking at the vehicles available, I couldn't find one that was acceptable. I went back and asked for assistance in finding a suitable vehicle and even asked if they could check the Enterprise parking lot, since it is part of the same organization. I was told there were no other cars available. It took approximately 25 minutes of repeatedly asking for assistance before someone finally radioed another part of the facility and located a vehicle that met my needs. The frustrating part is that this could have been resolved much sooner with just a little customer service. Also, Alamo, a Nissan Sentra and a Nissan Altima are not the same or similar vehicles when the reservation is for a full-size car. Customers should receive a vehicle that reasonably matches the class they reserved. After being a loyal Alamo customer for decades, this experience has seriously changed my opinion of the company. The next time I need to rent a car, I'll be taking my business to one of your competitors.

Late night pick up in Fort Lauderdale? No issues at Alamo…read more Car was a bit smaller than expected, but what do you expect at midnight? We didn't need a toll pass, but nice to have that option in the Sunshine State if needed. No penalty for turning in the car early when my husband had to catch his vacation short. Make sure to fill the gas before turning the rental back in. Plenty of gas station nearby. Tip: Stop at Pita Plus on the way back to the airport and pick up a falafel sandwich to go. It's a 10-15 minute drive from the Fort Lauderdale Airport. You will be glad you did.

It seems these days that people need a rental vehicle for more than just a getaway or vacation…read more From what I've been observing, the most common need is that the person's vehicle is in the mechanic's shop and is waiting for the parts to be delivered. In my situation, I am in the process of trading in my vehicle for a new one at a dealership, but they didn't have the model of my choice on the lot so I've put down a deposit and I'm patiently waiting for it to be delivered. Whatever the reason, Enterprise has an easy going rental process where you can either modify or extend your reservation. Some people want a specific vehicle so it is best to find out in advance the vehicle's (or similar) availability at the location so you don't become frustrated when you go to the office for pick up. The employees are pleasant and takes care of each customer in a timely manner. Before handing you the keys to the rental, the employee does a thorough inspection on the condition (inside/outside) of the vehicle, and the vehicle's interior/exterior gets cleaned as well.

I am sitting in their lobby as we speak typing this. This is day 2 of booking yet another premium…read morecar and then not being able to fulfill it. I showed up and they don't have a premium car and they want to give me a Toyota Corolla for $5 less per day. They said they couldn't call to confirm my rental because I booked through Expedia. I let them know about my awful experience yesterday and how frustrating this was. I booked the car online as it was about $5 cheaper per day (despite not wanting to drive a full sized car after booking a premium). The manager, ZUBAER, told me he wouldn't rent to me now and to go to another car rental company. Because I said I was frustrated. I am not going to be extremely late and had to book at $80 uber one way to my destination. I will spend $300 today min on Ubers as I don't have time to stop to book another rental somewhere else. The manager could've taken the poor experience I had and them not having a car and made it way better but chose to tell me to "call an Uber". This is absolutely awful customer service. I have worked at enterprise and we valued customers business and their experience and I am never renting from an enterprise again after this experience. Things have gone extremely downhill for this company. Highly recommend going somewhere else.

The best I have ever dealt with. Luis is attentive to my travel schedule and never disappointsread more

So far really excellent, we got picked up at the airport by A. Car Rental and everything was really…read morequick and simple with a great price, highly recommend!

I don't know why more people were not lined up to rent a car from this place!! Amire was extremely…read morekind, friendly & helpful for our last minute car booking. He was quick to make a reservation for us and get us into a beautiful VW Atlas vehicle in no time! The whole process was quick and the experience with Sixt was much more pleasant than any other car rental service we have ever used while traveling. Their customer service was 10/10, he ever offered us cold water bottles :) highly suggest this rental service over any of the others if you are at FLL airport!!!

They gave me a piece of junk with a ton of electrical issues. Provided terrible customer service…read more When I called corporate they agreed to a refund, put me on hold for 50 minutes and then connected me with a new person who told me there would be no refund and hung up on me. Awful place.