I brought my car in for service and had the best experience with Tiffany from the customer service…read moreteam. She is extremely professional, very knowledgeable and truly went above and beyond. In the past I didn't like coming to Rick Case because so many of the sales reps would come and try to sell me a new car which made the experience of coming here so frustrating. Now that I was attended by Tiffany, I would definitely go back if my car needs service in the future.

My husband hit a pothole and needed his car fixed . The Rick case Volkswagen dealership was able to…read moreassist in towing ( which is covered by our warranty ). They did a great job, however it took them almost a day to communicate the issues and for them to realize we had a warranty on our car. The initial guy working with us texted rather than called due to a language barrier. This really set us back since we had only one car at that point. Later we were told that a rental was also covered , which was nice to know . I quickly requested a rental there after . Otherwise, Teo at the dealership later was able to communicate effectively via video the concerns and give an itemized detail of what would be covered under warranty. We left Volkswagen happy customers !

I had such an amazing experience at Nissan Weston! From the online support staff at my initial…read morecontact, Brian, to the warmth of the front office staff and our closing rep Mayo. The absolute star was our experienced sales man, Mark Mirand!!! I think you always anticipate a certain energy when car sales are involved..Mark was calm, cool, collected the entire time. He allowed my husband and I to ask 1000 questions. He was warm and truly looked out when the deal was done. I complimented Mark many times through our tour and test drive. He is exactly who'd I send my family and friends to if they were in the market for a new or used car. I am looking forward to staying pleased with the service at Nissan Weston in the future. If the turn around I experienced this time is a reflection, I'm so hopeful.

So, here a vehicle that I took a deep look into. All the options to select: I'm interested, Call…read morenow, See payment options, etc. I went to See payment options selected Pay Cash. Why would it pre-select GAP insurance? I looking for an out the door price, GAP doesn't apply! Also, open the little 'i' on the circle to see price breakdowns. Dealer doc fees or nothing less than robbery, and the estimated registration fees....inflated. I have decided to NEVER buy a car in Florida after looking how to do the research provided by caredge.com and Delivrd.com. Florida has the highest fees and add-on than any other state. Be sure to negotiate and watch out for hidden charges.

i had a walk in vehicle maintenance with my car and Manuel Ramirez was able to fit me in…read moreimmediately despite the holiday easter sunday rush .Manuel is professional and took the time to explain exactly what my car needed without any high-pressure , super helpful and informative. The work was done quickly ,got me back on the road in record time ,and my car is running perfectly .Excellent customer service and a great experience all around. Highly Recommended !

I recently visited Rick Case Honda for an oil change and tire rotation, and I was very disappointed…read morewith my experience. On my first visit to this location, I spent more than two hours waiting for what should have been routine services. What was most frustrating was the lack of communication regarding the status of my vehicle. If I had not gone to the service counter myself to ask for an update, I believe I would have been sitting in the waiting room even longer. I was also told that I would receive an email to rate my experience, but I never received one. As a result, I decided to share my feedback here instead. I expected a much more efficient and customer-focused experience, especially as a first-time customer. Unfortunately, this visit did not meet those expectations.

Very pleased with my experience working with Bob Boyle on my new Kona lease today! He was super…read moreinformative and never made me feel pressured. He is the least sales-y sales guy I've ever met and (as a former paramedic) I could feel that he was more concerned with meeting my needs and safety...which made me feel super comfortable working with him.

My salesperson was great, but the sales manager (Jose Chiaromonte) completely ruined the experience…read moreand drove us out of our loyalty for this dealership. We agreed with the salesperson on a price via phone after a week of negotiation, but when we sat down to talk pricing, Jose tried to slip in a plus $2K by devaluating the lease I was turning over, which was never discussed. When I pointed out our verbal agreement, Josh came over and rudely started the conversation by telling me, he was pricing my payed out lease $2K over market pricing when truth is the lease is completely payed out, no debt owed, so the $2K is just blatantly kept there to inflate the price on the new car. He was arrogant, agressive, and treated us with zero respect. He left the table without even saying he was leaving or appreciating our business. We walked out of Rick Case Hyundai after 15 years as a customer and bought a car in another dealer the same day. The Sales Manager Ernesto Fuentes, who has helped us many times was unfortunately out on vacation which is why we ended up having to deal with Jose. We have bought/ leased from this dealer 5 cars and another 8 from family members referred by us. Avoid this dealership if you value honesty.

sweetie and scott are amazing they helped me get my first car !!!!! love ittt!!!!!!read more

1 STAR -- ABSOLUTELY UNACCEPTABLE EXPERIENCE…read more I genuinely do not understand how this dealership has a 4.5-star rating. This has easily been one of the worst experiences I have ever had purchasing a vehicle. I purchased a 2018 CERTIFIED (3 months or 4000 miles) Chevrolet Silverado on August 10. By August 13--just THREE DAYS after purchasing it--the truck was already back in the shop. Today is August 28, and the truck is STILL sitting there. Think about that: I have owned this vehicle for 18 days, and it has been in the shop for 15 of those days. The problems actually started the same day I purchased it. The touchscreen/radio was malfunctioning as I was leaving the dealership, and I immediately notified my sales rep. From there, additional issues surfaced involving the truck struggling to start, the driver-side window malfunctioning, a defective speaker, and suspension/shock issues. The mechanical issues are bad enough. What has made this experience completely unacceptable is the total lack of communication and accountability from management after the sale. I have sent multiple emails and made multiple phone calls trying to get someone to address this situation. I left multiple voicemails for Sasha Duran. No response. I repeatedly communicated with my sales representative, Amir, who advised me that he was forwarding my emails and concerns to management. To Amir's credit, he even sent me a VIDEO showing him forwarding my email to management so I would know for a fact that my concerns were being sent to them. My concerns and correspondence have been escalated to Sasha Duran, Mario Llanes Gonzalez, Savvas Georgallas, and Marjine Uddin. Not one response. Not one returned phone call. Not one email from management. Nothing. I even personally emailed the General Manager, Mohamed Babssi, explaining the entire situation and requesting assistance. No response from him either. Since I apparently cannot get anyone at the dealership to communicate with me, I have now filed a Better Business Bureau complaint and opened a formal corporate complaint. Corporate advised me that they would reach out to the General Manager and that I should expect a response within 24-48 hours. It has now been 72+ HOURS AND COUNTING. Still no response. The ONLY department that has provided me with any meaningful information has been the service department in Doral, and even those updates came after I repeatedly called trying to find out what was happening with my truck. They ultimately advised me that the warranty was not covering the repairs and suggested that I contact the dealership where I purchased the vehicle. That is exactly what I have been trying to do. Nobody responds. So here we are: I purchased this truck on August 10, it has been sitting in the shop since August 13, and today is August 28. The necessary repairs are not being completed, management is not communicating with me, and I remain financially responsible for a vehicle that I have barely even had an opportunity to drive. I have now requested that this transaction be completely unwound. These are not problems that appeared six months or a year after purchasing the truck. They began immediately after the sale, and the vehicle was back in the shop within three days. Management has had opportunity after opportunity to simply pick up the phone, return a voicemail, respond to an email, or provide some type of resolution. Instead, I have received silence. If you are considering purchasing a vehicle from this dealership, remember that the real test of a dealership is not how they treat you while they are trying to sell you a vehicle and get your signature. It is how they treat you when something goes wrong after the sale. Based on my experience, I absolutely cannot recommend this dealership.

Star -- Terrible Experience at This Alfa Romeo Dealership…read more I took my Alfa Romeo Stelvio here for service, and it was one of the worst dealership experiences I've ever had. The service department did not communicate properly with the insurance inspector and failed to represent me professionally. They told me the ABS system needed replacement and tried to charge me $7,000 for it. When I refused to pay and said I wanted to return the car to Alfa Romeo, they offered to buy my $30,000 car for only $5,000 -- completely unacceptable. My service advisor was extremely rude, and when I dropped off my car, the hood release handle was not broken. But when I picked it up, it was broken -- and they claimed it was already like that. After getting the car back, I started hearing noises from the front wheels. When I called them again, they wanted to charge me $500 for a diagnostic fee, even though any service should be covered under warranty. The advisor, the manager, and the entire service team were incredibly rude and unprofessional. I strongly recommend avoiding this dealership. Don't bring your Alfa Romeo here.

They don't deserve even one star, I was not going to complain because I don't believe in doing…read morethat, but this time it was too much, very inexperienced people working there, from top to bottom, from assigning the plates for the Maserati from another one of my cars (Mercedes)? The cashier almost charging $800 dollars more than what the invoice indicated, assigning the wrong VIN # to the app so instead of my car I can control someone else's? etc, I will never come back to this dealer, I will go back to the one in Palm Beach.

I still love my SUV. I hope I still drive her for a while, but just in case, I wanted to test drive…read morea couple models at Alfa Romeo to see if I liked driving them. I will give a pretty short and concise review of this place. They already wasted about an hour and a half of my time and I am not going to give much more of it to this unprofessional place. They are deceptive, they like to bait and switch and they go radio silent when there is an issue. I am glad they showed their true colors, so if I choose to get an Alfa Romeo in the future, I will not come here. I will say the guy I test drove with, Alex, was very nice and gave me clear answers to my questions. I think the real issue here is management. I was supposed to be given potential monthly payment rates and the manager never came back. I waited and waited. How odd that the manager would not give me any payment options. There were no customers there. He was not busy. Beyond that, they engage in the 'ole bait and switch tactics of many of the "sleazy" car dealerships out there. I thought more of Rick Case Automotive group but it looks like this place plays the same game.

I'd give it zero stars if possible. Take the car in for a sensor light issue and they come back…read morewith $10K in repairs they call "critical" (not an exaggerated figure). Of that $10K, $6800 is labor charges. That's after a $500 diagnostic fee that you pay even if you don't do the repairs. Disgusting and criminal. Took the car back, brought it to the garage that I have used for years (should have done that in the first place) and they diagnosed it with an oil-related problem that an oil change fixed for a couple of hundred dollars.

Always a great experience, highly recommend Whether buying…read morea new vehicle Or just shopping...you can count on a pleasant experience...no pressure, Vanya answered all our questions and more...I wouldn't go anywhere else! Thank you Ed Morse Sawgrass!! Mike& Grace

The team at Ed Morse Buick made my entire car-buying experience smooth, professional, and…read morestress-free. From start to finish, everyone treated me with courtesy and respect. Best of all, they gave me the lowest price of the four Buick dealerships I shopped. I couldn't be happier with my purchase and highly recommend them!

The customer service in the Broward location is the worst I have ever seen as well…read more Customers should never feel less then or treated as they are second . When something comes up on a vehicle and it's under warranty and they just send you home. Then they will tell you it's your fault. Thank you West Broward Land Rover

If I could give 0 stars I would. This is the worst land rover I've ever been to in my life and I've…read morebeen a loyal customer for 10 years spending 100s of thousands of dollars on cars. The worst customer service experience I've ever had. They don't care about their customers it's just how much money they can get out of you. I would drive the extra 30 minutes to an hour to go to the Fort Lauderdale dealership or any other Land Rover. Don't waste your money and time here.

I had an outstanding experience purchasing my Certified Pre-Owned Volvo XC60 T8 from Weston Volvo…read more Since we were traveling from Fort Myers, FL, I contacted Hernan Hernandez ahead of time about the exact vehicle I wanted. He was responsive, knowledgeable, and made sure everything was ready before we arrived, which made the entire process seamless. This is our second Volvo XC60 T8, and I can honestly say our experience at Weston Volvo was significantly better than the dealership where we purchased our first Volvo. Everyone treated us professionally, and the entire buying process was straightforward and stress-free. The finance process was also a breeze, especially when purchasing the Volvo Extended Warranty. If you're buying a Certified Pre-Owned Volvo, I highly recommend adding the extended warranty for the additional peace of mind. Overall, this was one of the best vehicle purchasing experiences we've had. When it's time for our next Volvo, we'll be returning to Weston Volvo. We already plan to purchase our next Volvo through their Overseas Delivery program, and after this experience, I wouldn't hesitate to make the trip from Fort Myers again. Thank you, Hernan, and the entire Weston Volvo team, for making this such an enjoyable and memorable buying experience!

They had a good alignment special on their web site, which the service department didn't seem to…read moreknow about, I had to show them the special for a $99 alignment. Normally $129... but all went well. As typical dealership pricing for most other services there are astronomical and very expensive! Find a good indy repair guy or mobile mechanic for much better pricing!