Professional staff and friendly service. Offered us a complimentary beverage upon our arrival. Spotless showroom and clean bathrooms. Sales staff are very knowledgeable and answered questions thoroughly. I would hesitate to do business here again. Thanks for an enjoyable experience. read more

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If you are considering buying from Prestige Imports, especially as an out-of-state buyer, read this carefully. I was sold a vehicle with the written and signed promise that my registration and plate would be processed and delivered within 30 days. That was part of the dealer fees I paid for. They did not honor that. My paperwork and license plate were delivered on Day 46 -- almost seven weeks later. During this time, my temporary tag expired, and I was unable to legally drive the vehicle I had just purchased. That is not a "minor inconvenience." That is real financial damage and an unnecessary disruption to my life. I notified my salesperson (Emilio) before the expiration and was literally told to "just wait." No urgency. No responsibility. No action. The replacement temporary tag only arrived almost a week after the first one expired -- meaning I went days unable to drive a car I'm making payments on. When I requested reimbursement for the dealer fees associated with processing paperwork that was not completed on time, I was dismissed and spoken to in a condescending, unprofessional tone. Their response was essentially: "We did nothing wrong. Move on." Let me be clear: They signed a written agreement stating registration would be handled within 30 days. They failed to meet that agreement I was left without legal plates for days They accepted zero responsibility They refused reimbursement and acted like I was the problem This dealership looks polished from the outside. But if something goes wrong -- even when the issue is caused by them -- they will not take accountability. They will leave you dealing with the consequences alone, then speak to you as if you should be grateful they sold you the car at all. If you choose to buy here, understand: Once they have your money, you are no longer their priority. I wish someone had posted a review like this before I purchased. I'm posting it so the next person knows what they're stepping into. read more

WOW Those one star reviews...???? Are they sure they are writing about PRESTIGE IMPORTS ? THIS is a CLASS organization, from the moment we called to see if the car was still available, to the next morning being greeted by JAVIER as we arrived. This was not a top of the line $$$$$ Rolls or Lambo, but a used Porsche 911 The entire experience was a pleasure....and they even delivered the car to our home (In an enclosed transporter) I would recommend the dealership to anyone read more

Bought a NEW car from Prestige Imports four years ago and they told me the hood had to be repaired because of recent hail, but it has been fixed to Audi standards and is as good as new. Fast forward four years and the hood is completely yellow. No other surface on the car is yellow. I now have to pay to have my four year old car sanded down and re-painted. DO NOT TRUST THEM. They will put patchworks on new cars just to sell them. The car may look good now, but it won't in a couple of years. GO ANYWHERE ELSE BUT HERE, wish I would have! read more

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I was told if I put a deposit on a car on a Saturday, it would be mine and I could complete the wire on Monday. First thing Monday, I had to reach out to them to ask how to proceed in completing the transaction. After waiting some time, I received a text that said something to the effect of "We have a problem. Please call." The problem was they sold MY car that I put a deposit on. I'm assuming they leveraged my offer to someone else to get more money or didn't have the car at all and discovered the actual representing party sold it off. Never again. read more

Bought a couple cars here. Cip is great to work with! Easy to talk to! and wants the best for me. Thanks again!

Awesome selection of supercars/hypercars !! Their cars & coffee is unrivaled by any other competitor. They always have live DJs, complimentary coffee, and even snacks sometimes!! Not to mention their line up: Paganis, Bugatti's, Ford GTs, antique Lamborghinis etc... read more

Prestige Imports - Auto Repair Near Me - North Miami Beach, Florida

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Not professional, not a place to do deals, so many other good deals with better cars and service.

LISA and CIP...took care of me like I've never been taken care of by a car dealer before. Honest, and just amazing people...thank you Jeff read more

I bought two cars there and also use the car wash service they provide. After going there today for a very expensive detailed cleanning, I connected all the dots and realized they have the worst customer service, they are clueless about taking care of loyal customers. They simply do not know how to listen. Today, they put at risk the safety of my kids by "trying" to remove the car seat without success and leave it partially installed without letting me know about it. After the incident we call them back, talked to the manager (who seems to be the owner) to simply give him feedback (did not ask for anything) but sadly this person was more focus on arguing back. read more

Terrible and rude service! Go somewhere else and save yourself the money and the headaches!!

Fantastic inventory and even better service! If you're looking for a car to purchase from Prestige, ask for Richard. Every time we arrived at Prestige, he always greeted us at the door and ensured that we had fantastic service. He also answered any and all questions we had about the car. Richard truly made the process of purchasing a new car smooth and easy. read more

Dear, I am a foreigner, I am not fluent in English and I believe I was deceived by Prestige. I'll report what happened: I bought a Range Rover 2023 and paid 90 thousand dollars of down payment, the value of the vehicle was 189 thousand dollars. Just three months later I went to the dealership and they offered me 50k thousand dollars in exchange for a 911 4S Porsche Carrera, that is, in 2 months the Prestige dealership took my money and my family's 40 thousand dollars for not knowing English and not having been explained correctly by the company. I took the contract to another car dealership in Miami and they said we were ripped off, that the fees and depreciation don't make it to the 40k we lost. Even the same Range Rover vehicle is being sold for 189k, there was no such depreciation they simply stole our money and our family's. my name is diego kos from kos group llc and i was assisted by the salesman javier moraes read more

My wife and I bought 2 new luxury cars from Prestige and the enter staff was fantastic. Specifically, Eduardo Molko was extremely helpful, knowledgeable, and just great to work with. I'd give them 10 stars if I could! My family will return to Prestige Imports for all of our future luxury car purchases. read more

We went with my friend to see the cars and wondered if some cars are open to check interior for some notes, and usually how it's always is - its always open if you can check it out, so whats the point to keep it open than. Anyways, one woman (Russian one with blonde hair I believe) came to us and started to say that we are behaving like in the zoo, and we cant check inside the car, if the car is open it doesn't mean you have the right to get in and we need to ask her 1st if its ok to check inside... WOW, just wow!!!! never had worst attitudes, especially at the car dealership and especially in such a prestige one. I was asking her, why don't you keep them locked in such a case and if they are open, its not our mistake, its definitely yours and on top of all there is no even signs that you can't sit, even at auto-show you 80% of the cars you can sit and check on it to be sure its maybe could be your future purchase or what the point to waste your time and ask for each car to check, I understand if we are taking a test drive, but in this case scenario it was just simple potential costumer check up. To be honest I wasn't checking this car for myself, but for my very rich friend who was asking about this car salon, but from such a rude treatment we are moving to different salon where they offered us some coffee and told us feel like you are home since thats how costumer service should be. I am not the only one who got such a bad treatment from this car dealership. read more

Let me preface this review by saying I was a BIG fan our Audi. I drove a BMW 3 series before which I absolutely LOVED. I was at first skeptical that the A4 I was getting to replace it could ever live up to by beloved BMW. However, I have to say that we were very happy with our A4. The interior was far superior to the BMW, the 4 cylinder turbo was very quick and certainly economical on gas, and we never had any issues with the car. The only issues we ever had were with Prestige Imports. One time I dropped off my car early morning for a routine oil change. After no call from the service adviser all day I decided to call in the afternoon. Well guess what, the car isn't going to be ready until the next day. For an Oil Change? When were they going to call and tell me? Good thing I had alternate transportation. When we leased the car, we were told that the XM unit would have to be purchased since it did not come with the car, but that it was ours to keep since we bought it. Fast forward 2 years when the lease is up and I mention that the XM unit was purchased. Well the dealer says they can take it out and give it to me ....for $200 in labor. Excuse me???? Or the salesman sneered they would waive the fee if I decided to lease another vehicle - nice way to win back customers. Seeing that this labor charge was more than what I would have gotten on ebay for it I declined. Now for the next kick in the balls - We return the car and according to the inspector everything is fine. 2 months later we receive an invoice in the mail for $600 for a "scratched rim". I called the number to refute this charge stating that the inspection was fine, and they say that according to the notes there was a scratch on the rim which was "excess wear and tear" so sorry too bad. Bottom line - AVOID AT ALL COSTS. I am a fan of Audi but I will never come to this dealership again! read more

Went over few months back to purchase me a car the car they offer me was amazing but i had a minor set back surely will be soon as possible and if you like to drive in style like (foreign life) come on to prestige they have a variety range of exotic read more

We had the Best Experience buying our first Lamborghini! The owner Brett was so down to earth and helpful! Everything went smooth and quick! We drove out very Happy customers and will be back! I don't know how anyone can talk badly about this dealer. The deserve the upmost credit for Great customer service! read more

Best dealer all around. Great sales staff and the most reliable, friendliest and honest service department. Wouldn't take my car anywhere else! read more

Prestige Imports - Auto Repair Near Me - North Miami Beach, Florida

Great place to shop for a new vehicle . A big thank you to Jim Lazzari who made the whole purchase process smooth, easy, enjoyable, and memorable . It wouldn't be the same without his help and expertise , who managed to understand our requirements & wishes , and found the perfect car to join the family . The whole process wasn't just about buying the car , but getting a great service( and a few presents along with it :). All staff was also very nice and friendly . Also , a great selection of cars for any taste . read more

Prestige provides Superb Lamborghini service and always so much fun to see the new toys!

I've been many times to buy ( Qs5 ) and also in service. Every time is a pleasure to be there. I've seen the owner walking around shaking hands being very friendly to everyone. I suggest Prestige to everyone I know. Quality, price & respect is what you get when you buy/lease a car from them! read more

On work day 4 with a scheduled appointment to install winter tires and clear bra on 2020 911 S4. Delivery time went from 24 hours to 48 to 72 and latest promised phone update is 2 hours late. Yugo service at this Porsche dealership. Never again! PSS read more

Very sad when you place 4 calls over 5 days. Leave voice messages. Talk to personal assistants and don't get any reply. Not sure how to feel about that customer service. Definitely not feeling taken care of and spending money at Prestige Imports if that's how you get treated here. If you need 5 star customer service experience you should learn from the Collection in Goral Gables. read more

I have the audio recording of Grant Johnson (Audi Service Director) and I on a phone call. I recorded our call for Quality Assurance Purposes since Audi / Prestige Imports was unable to do so, and also was not responding to my numerous complaints. Grant Johnson stated that Audi Alternators and Spark Plugs are not tested during a FULL INSPECTION, I took my car from Audi and within 3 hours my Alternator and Spark Plugs gave out and I was stranded on the highway for 1 hour. I had the car towed to Audi and the say it is my fault (responsibility) because the car is old! How is this possible, when you just did a FULL INSPECTION? You can see right here on a certified pre-owner checklist they show testing for Alternator and Battery. http://2015media.com/2014/audi_checklist.pdf 1 day later my estimate goes from $4,600 to $5,400 and now ALTERNATOR and SPARK PLUGS happen to be tested. Not to mention NOTHING WAS WRONG WITH MY CAR! I just wanted to improve or resolve the oil consumption problem I had and thought Audi decided to do the right thing and service their customers. Please listen to phone call: http://2015media.com/2014/grant_john...phone_call.mp3 Thank you; Andre Pierre JR 561-667-8277 - Cell read more

Great car, terrible dealer. We leased a new Audi A4 Avant out of state, and when we moved to Florida had the car serviced at Prestige. These guys are borderline crooks. My less knowledgeable wife has been needlessly upsold on service so many times that she's now scared to go back without me. And they have yet to actually fix one of the problems that has now been lingering for over a year. Fast forward to today when we want to buy the car at lease-end. Audi Financial will of course let me buy the car at the price noted in the lease, but this process is done via mail and requires trips to the DMV for licensing. So I asked what the dealer would he charge me to take care of all this in person the next time I brought my car in. In addition to licensing costs and the lease-end contracted price (totaling about $21K), the dealer wanted to charge me $2000 for an inspection to certify the car (it's my own car!) and then an additional $630 to take care of the documentation (huh?). We also got into an argument about additional "taxes" that I owe, despite the lease agreement clearing specifying that taxes are included in the buyout price. Wow. Avoid these guys at all costs. read more

Do Not bring your car here for service unless you want to be scammed. I had work done on my audi and their diagnosis was to have me fix the same thing again on my car! What a rip off. You're better off to take it to another shop and pay way less. Avoid this business if you value your money. They also charged me for this fraudulent diagnosis. read more

I bought a 2010 Audi A4 from Prestige Imports, and the car was running well until about 2 years and a month after I bought it. Since then, it's been in the shop 11 times in a year. All in all, I've been without my car for more than a month during that time. While the car is under warranty, it's created a considerable burden on me to have to deal with these problems for a car that is so young. Certainly the Florida Lemon Law would apply in this case, except that the problems surfaced just after the 2-year period ended. Audi customer service and their service department as a whole have tried to bend over backwards to accommodate me in dealing with the issues as they've come up, but the product itself is inferior. As confirmation of that, I had a long conversation with Prestige Audi's Service Director, Mr. Grant Johnson. One of his first questions to me was whether I had leased or purchased the car. I stated that I had purchased it without a note, hoping that I'd keep the car for 6, 7, or 8 years. I was entirely stunned when he told me that 60-70% of their customers lease Audis since they're really not expected to last longer than that without sustaining problems. What an astounding admission, no?! There was no mention of a remedy by Mr. Johnson to help solve the situation, and he took on a glib and unsympathetic tone with me. In any event, though I commend Prestige Audi for their customer service (for the most part), the car that Prestige Imports sold me is a lemon and I have no recourse but to consider selling it at a loss with the warranty fast approaching and the problems continuing. The dealership (both local and national) continues to resist my attempts to seek an extension of the warranty at a reduced cost or even no cost because of the innumerable problems that my car has had. My advice in a nutshell: You'd be better buying any other car, other than an Audi! read more

Bad experience and a very long story. Stay away if you have a trade as part of the deal. Not the experience I expected at Prestige.

I wish i read these reviews before i bought a new Car, come to find out this car was repaired previously before i bought it, NEVER WAS disclosed to me, beware of buying anything here, your at your own risk .... will not recommend. read more

When you go there just ask for Mario! Very friendly and experienced in his stuff and that makes the experience very smooth and entertaining! The process was great and there is plenty of cars in the inventory to pick from! I traded a balboni Gallardo for a 2015 Huracan, I had plenty of finance options which helped me decide how to proceed! Very thankful to Mario and Prestige Imports and definitely will do business with them in the future! read more

Painful buying experience! I spent close to 100k with these people and got a great car. The sales process was the hardest and most frustrating I have ever dealt with. They never called back, would not offer a warranty, wanted me to place a deposit before I had the car inspected and pay to have it delivered to a local inspector, were late to meet me on pickup, did not give me all the paperwork and books as promised, and had no idea where my title was after the deal closed. If I didnt like the car so much I would have told them where to go. They are the most entitled bunch I have ever come across and truly exemplefy the term "used car salesman". I strongly recommend finding another dealer unless you have major patience for poor sales support and no other options. read more

Gilbert, the GM was incredibly nice and helpful. The array of fine cars is second to none in the area and the care taken to show us the cars was 5 stars. Everyone was friendly, helpful and the showrooms were immaculate. Thumbs up!! read more

This review is dedicated to Eddie Cue service adviser and Prestige Imports for being best in business.I was in the process of purchasing a 2008 Lamborghini Murcielago from Rolls Royce Fort Lauderdale and they chosen Prestige Imports to do PPI on the vehicle so we could finalize this deal.I live all the way in San Diego California and purchased Rolls Royce Phantom from them before.This time we talking about very serious and sensitive purchase and Mr.Cue made me feel very relaxed through out whole process.He was extremely honest and more than professional.He advised me to be patient until they would finalize their report so I could make a wise decision.The car checked out without any major issues and they were kind enough to allow my friend to view the car at their facility.Fantastic service I am very satisfied and would recommend Prestige Imports to anyone local or like me far away.Reputable company professional team.Thank you again for always picking up my calls with first ring. Eddie Cue you are the best service adviser I ever dealt with good luck to you and Prestige Imports for helping me with my dream car. read more

I put off buying a new car because to me the car buying experience is one of the worse, especially for a woman. I got to a point where I needed to get a new car, and after a year of watching cars online, driving them, and moving on to watch another one I became more serious about the process. I spotted a particular car thru the cargurus.com website that was sitting at Prestige Imports. At first, I was hesitant to contact them because of some of the reviews I read, but I am so glad I moved forward (after a few months). I sent the dealership an email and Robert Bey responded immediately! After about a week or two of negotiating and gathering information on the vehicle (mostly through emails and a few phone calls), I was satisfied with the out the door pricing they would honor. I took a drive over to the dealership one Sunday to just see the car (I felt strange that I was about to purchase a car without at least seeing it once!). I had planned on picking up the car on the 2nd of the month, but because of bonuses, I agreed to take possession a day earlier so that Robert could meet his quota or bonus. I was unable to drive down to Miami so Robert Bey met me at CarMax (I was selling my old car), he brought all the paperwork, explained the features, buttons, etc.! It was the easiest, smoothest, least stressful, and the most pleasurable experience I've ever had purchasing a car! I would highly recommend Prestige Imports, they truly provide customer service and help make this experience quick and painless! Thanks, Robert! I LOVE MY AUDI!!! read more

Awesome experience with sales personnel. Ask for MARIO when you get there. Super nice guy, very kind. He will have answer to all your doubts. He will let you test drive a Lamborghini! I am definitively buying one. read more