Bill constantly lies and changes payment due dates without warning so he can charge you a late…read morepenalty so he can get more money. He also takes advantage of people who are not well finicality and overall will just screw you over. DO NOT GO HERE.

We couldn't say enough good things about this dealership the service is great and they get to know…read moreyou the customer and they only allow vehicles that have been inspected and they want you to take the vehicles to get checked out by your mechanic

If you're looking for a "third world" type service, this place is for you. TL;DR: Do yourself a…read morefavor, read poor reviews before shopping there. Those are accurate. You have been warned. Their marketing campaigns are great, but the service is the complete opposite. The staff are extremely rude and unprofessional. I ordered extra parts for my trailer, prepaid two months in advance, and they still couldn't complete the order correctly. Additionally, the part that was supposed to be new showed signs of use. They also failed to notice that the side racks are meant to be paired as right and left, but they gave me two for one side. When I pointed this out, they blamed everyone but themselves -- the manufacturer, me, anyone but them. They also called me "difficult" despite the fact that I was courteous and calm. OBSERVATION: Their reception desk has multiple "no complaints, no returns" framed posters, which is incredibly frustrating and is a major Red Flag. They also tried to get me to sign a blank work order for installation and refused to discuss the details of the installation with me. According to them, they charge for the labor by the hour, but they clearly have no idea how to estimate installation time and how much it will cost to a customer. As I understood the reasoning behind their behavior, the issue was that I did not purchase the trailer from them, even though I inherited it from a private party and was simply seeking upgrades. The only positive aspect of this experience is that I didn't have to fight them to get my payment refunded -- they probably realized they could have been taken to court. P.S. The manufacturer has also been warned about their practices.

Large inventory, easy purchase process, good prices with no extra fees! Lots of parts on hand too!read more

They are great! They always get me in instantly and the prices are very reasonable. Definitely…read morewould recommend for good quality used tires.

don't bother. these guys will screw you. it doesn't say family Automotive because they're aimed at…read morehelping a family this is family Automotive because it is a family working there. that aside these guys claim to do everything including the tow but what they really do is they tow your car and they give you an unrealistic shot at redeeming yourself then they'll strike up a deal and buy your car for scrap and wave the fees that they incurred. for those of you that are still a bit lost this is called a racket. they claim to do everything but when they received my vehicle which just needed a fuel pump they told me that it's going to need thousands of dollars of repairs and they can't do it because... and get this... they can't do it because they're too busy fixing other cars. choosing between a rock and a hard place I was forced to scrap my car for a measly $100 [and it has give cats] because I couldn't afford to pay them for the tow. however I had brought my car there with a grant from a business in Chippewa falls that agreed to pay for parts and labor no matter what it cost. I tried to get family Automotive to repair my vehicle no matter what the cost and yet again they said they couldn't do it because they'd have to get the service done somewhere else. sounds like a scam because it's a scam. now keep in mind I'm homeless and that's why I had the Grant from this business in Chippewa to repair my vehicle I chose family Automotive because they had competitive prices which did me no good in the end except I lost the place where I was staying which is my car for $100 when all it needed was a fuel pump. this is not a auto repair shop, this is a tow service and scrap yard. don't waste your time!

We bought a 2024 car with a salvaged title from Jay and are so happy with it. Jay was awesome to…read morework with, had great customer service, and really took care of us. The car was priced really well and we are super happy with it! We had a great experience - thanks Jay!

I recently bought a 2024 Subaru Impreza from Jay at Randy's Auto. Jay was fantastic to work with…read more He gave us a great deal, and was very friendly, easy to talk to, and communicative. He shared with us all the details of the car, the accident it had been in, the work they had done to fix it, and was very transparent with it all. I test-drove the car and didn't notice any issues, so I bought it and I drove it home (2.5hrs away). The next day, we noticed a clunking happening in the right passenger front tire. Every time we turned, the clunking was loud. I thought "uh-oh." The deal was too good to be true, and we got screwed. So I called Jay, because he had given me a short warranty on the vehicle. He recommended I get it checked out at a local auto shop which I did. Turns out the CV Axle Shaft was binding up and causing the clunking. So I called Jay, and he said instead of having the shop fix it (which was going to be pretty expensive), he would send a truck to pick up the car (I live 2.5hrs away), bring the vehicle back to his shop, fix the CV Axle and then deliver the car back to me at no charge to us. I was floored that he would do that. Especially considering it was a salvage car, and he didn't really have any responsibility to do that. Jay really demonstrated a tremendous amount of integrity, and was very communicative the entire time, he sent pictures of when it was picked up, pictures of it in the shop getting fixed, and when it was all done. He was proactive in communicating with us, I didn't have to badger or bother him for updates. It was really quite amazing. The car was delivered back, the problem was resolved, and he didn't ask for anything additional from us. I have to say, I'm very impressed. Jay demonstrated a level of integrity and professionalism and just all around nice-ness and good-human-ness that was refreshing and appreciative. I highly recommend him and Randy's auto for purchasing vehicles. You never know what you're going to get out there, and Jay and his team were top notch.

THIS MAN IS LITERALLY A THIEF!! HE CURRENTLY OWES ME $640 AND I AM PRESSING CHARGES!! It has been…read moreWEEKS since I fired him because he gave me an estimate that was fraudulent! He didn't even have the keys and didn't drive my truck before giving me an incorrect estimate! How can you do an estimate without the keys?! Even with him stealing $640 from me, I still saved $1000 firing him! I posted the estimates at the bottom so you can see how he tried to scam me! He promised to refund my money and has intentionally avoided repaying me for days so, I must escalate the situation and report him to the police for theft! Demands multiple cash payments before starting the work! After inspection of his inflated estimate and confirming through another shop, I requested a refund. I posted the estimates so you can compare for yourself. I'm still waiting for my $640 cash back... Will update if/when I get it back. He claims he's waiting for his account to be credited but if he paid cash that doesn't make sense. I will ask for him to provide the receipts with my money back. After I fired him, he had the audacity to call and ask if he could to borrow my truck to move a bicycle!!! He also asked if I had the keys, because he didn't even realize he didn't have them for 2 whole days!! How can you do an estimate without the keys?! Extremely unprofessional and incompetent!! Ask about him around town and you will hear lots of horror stories!! His reputation precedes him!! YOU HAVE BEEN WARNED!! HE IS UNSAFE, UNSCRUPULOUS, UNTRUSTWORTHY AND THE ABSOLUTE WORST YOU CAN ENCOUNTER IN BUSINESS!!

This is the very worst place to take a vehicle to. He had my vehicle for almost 9 months! He was…read morepaid for repairs and did absolutely nothing to my vehicle. He took my money and gambled it away. He is a complete fraud and will scam anyone and everyone. There are many more people he has done this to. He refuses to give me a refund.Extremely unprofessional and incompetent!! Ask about him around town and you will hear lots of horror stories!! His reputation precedes him!! YOU HAVE BEEN WARNED!! HE IS UNSAFE, UNSCRUPULOUS, UNTRUSTWORTHY AND THE ABSOLUTE WORST YOU CAN ENCOUNTER IN BUSINESS!

New to area wanted to support local business Had a very good experience with this company great…read moreprice and very quick service I will be back Thank you

Great service! Recommended by Olson auto for foreign cars. I purchased 4 new tires. They…read morerecommended the best. I purchased the best. They installed. My car rides so smooth! The best!!!

I've been going to Julsons for all my auto repairs for many years. Overall they do an excellent…read morejob, fix exactly what I ask them to fix, no more, no less. I first went to them when my 2005 Ford Taurus was overheating. I went to one shop and they told me I needed an overhead gasket job. Another said the thermostat had been installed backwards. Julson's finally came up with a logical (and correct) answer. I needed a new radiator. The price was fair, the work was done quickly and accurately. I've been going to them ever since.

This business will rip you off in a heartbeat. Lied about what was wrong with my truck, and then…read moreexcessively overcharged me. I would look elsewhere to repair your vehicle if you want an honest repair job. Typical automotive repair scammer!

I had a wonderful visit with Mick at red cedar auto. He was able to ask my questions in a concise…read moreand informative way. There was a good selection of pre-owned vehicles. All of them looked in great condition. After I decided on a vehicle Mick was able to get the application process done in less then 30 minutes. The vehicle I purchased is in great condition only a few paint scuffs. No transmission shifting problems or any other quirks. I will definitely purchase a vehicle from red cedar auto again.