Always top notch service and pricing. From the sales team that I've had the pleasure to work with…read moreto the service department are attentive and caring.

I was looking for a pre owned truck online and I had a great experience with Minnie Cooper and…read moreNathan at Jimmy Britt RAM. She was very knowledgeable, and responsive. I appreciate the great customer service.

new or used! you better take your purchase to the nearest shop you trust and have them to a…read morecomplete inspection! purhcase a used vehicle and was informed all maintenance had been done. nope! oil was was "not" done at the dealership! the oil was extrememly dirty, wrong size tires were put on the car, and the blower motor is going out. don't trust anything they show you on paper!

Original review was based on experience with our sales person who we've worked with at another VW…read moredealership and had started at the Macon dealership so we purchased from him. He left shortly after and then we found out what dealing with this dealership was really like. Service department gave us the run around and told us a STARS case would need to be opened on something that seemed simple on a vehicle with 2,000 miles on it and then proceeded to tell us that we would need to leave it but they didn't know how many days before they could get to it. Fast forward two weeks of waiting for a call for them to call to "work us in" and going back and forth with them and waiting for a call back from the GM and service manager, on a whim, called VW dealer in Warner Robins who got us in next day and vehicle was fixed within 3 hours. We did not tell them about the experience at Jackson VW in Macon until we went to pick it up but they agreed that it was something simple and took them 45 minutes to do this warranty work. They were shocked of what we experienced. Will never again go to Volkswagen of Macon, GA.

9:40a.m. 5/20/26 (10a.m.appointment) Arrived for service , oil change & tire rotation . Approx…read more12:30p.m. I was told the truck was ready with the exception that one of the tire studs were stripped in the process and without a lugnut on it, so I could just buy more studs on my own and bring them the receipt so they will reimburse me. My other option was to wait for them to go to O'Reillys auto store to get more studs. . After they made 2 trips to the auto parts store my truck was returned to me in what was supposed to be proper working condition. Time 2:24p.m.. While driving from 2/20-2/23 almost 210 miles the vehicle began to shake , I took the truck to a shop to have it looked over , once in the air the technician could wobble the tire just by hand . Each lugnut was on only by 2 or 3 threads .

i put a $1,000.00 dollar down payment on a new 2026 toyota camry and they let someone else buy it…read morefrom another dearship. they didn't have the common courtesy to call me and let me know that my car was sold to somone else. i only found out about it when i called to check on my car. the saleesman was curtis mcneal very unprofessional. i wouldn't buy a car from this dearship if you paid me. when you put a down payment on a car that locks it in. but when something happens, the salesman should call you and let you know.

tried charging my widowed mother 900$ for a spark plug replacement. gotta love your local Gerald…read moreJones Subaru. thank god she called me first.....

This is a dealership that has, in the past year gone from a reliable service center to a business…read morethat cares nothing about their customer. I have been ignored, over charged and unable to get the Service Manager to return my calls on a variety of concerns. I am never buying another Subaru from this dealership if they have no regard for a loyal customer or the performance of their services department.

We have always used Kendrick for repairs & have usually had good experiences...until they are…read morepresented with a defect in their work that should be repaired under their warranty. My car was wrecked & repaired at the Wheeler Rd location in 2021. A few months after picking up my completed car, I noticed a small nib or trash in the paint above the drivers rear tire. My fault for not immediately taking it back to them for repair. Four years later, that spot has come off & took some clear coat with it. I took it back to Wheeler Rd & the manager walked all around the car looking for other dents & chips in the paint so she could blame the spot that I actually brought it in for on a rock. I then took it to Kendrick in Broad St. Ms. Robin looked at the spot & immediately said it was due to trash in the paint & pointed out more trash showing in & around the same spot. I then told her Kendrick in Wheeler Rd painted it 4 years ago & is blaming the peeling on a rock. She had to get her manager Chris to look at it. Chris proceeds to literally pick at the spot for 10 minutes in silence. He finally spoke & said it looks like something chipped it but can't tell what, possibly a rock. He said the Wheeler Rd manager would submit pictures to corporate for them to make the determination on what caused it. So you're telling me...one person immediately blames it on a rock, a second person immediately blames it on trash, while a third seems to pull anything out of the air to cover his ass, but you expect "corporate" to determine what happened from a picture? Shame on Kendrick for not standing behind their work like they say they will. And shame on me for not being a bigger complainer about crappy workmanship from the get-go. Lesson learned here-don't go to Kendrick & complain about any work done until it is PERFECT or it won't be covered under warranty.

Really disappointed. I have always heard that Kendrick p&b was top notch but I didn't experience…read morethis. Initial communication with estimator was really good, provided pictures of damages, informed about parts ordered and received. Then the misinformation started, I was told it was headed to frame shop 3 different times and took me visiting to get this information, I was no longer getting response by phone. My last visit I was informed of the frame was bent and totaled. Went without a vehicle for over 2+ months when they could had completed this task early, why did they bother ordering parts OR was I just told that. Also received several automated messages the repair work was started and going well during that time. Needless to say that I was very disappointed to find out that nothing repair wise was performed. I have no doubt they can do good work but they need to work on customer communications and performing timely checks so the process to either get a replacement car OR a repaired vehicle. At this moment, gut tells me to look elsewhere for your repair needs.

This dealership is the worst and I wouldn't recommend them to anyone. After having my SUV for five…read moremonths there are so many issues with this vehicle til I believe they are out of compliance with me the consumer. Sold me a wrecked vehicle. I'm very disappointed with the purchase after having going through this issue with another dealership before coming here to make my purchase that was out of compliance and had to buy back the vehicle for being out of compliance. I do not recommend going here period

I purchased a used Chevy Cruz from the dealership about nine months ago, the car has been drivable…read morefor about a week out of that time as is evident by the odometer. A couple days after leaving the lot the check engine light came on and the salesman told me they must've just reset it in the back, because apparently they hadn't looked at the car very well. I've had cooling issues the entire time I've owned the car, I've replaced every single thing cooling related, and now my mechanic tells me it's going to need the head gasket replaced as well. In total I'm gonna have $5000 sunk into this car, and basically never got to drive it for more than a day or two without it being in the shop. After leaving a Google review, the manager told me to contact him, I did several times with no response back. I basically have an overpriced lawn ornament sitting in my yard, this dealership sold me a headache that I wish I would've never gotten. Service, after the sale was definitely not a priority placed on purchases here, it's pretty sad because they give local businesses a bad name with mess like this

This place is awful, at least in terms of the service department. Who can afford to leave their…read morecar for 2 to 3 weeks before it's serviced/fixed. Does anyone offer decent customer service and quality work anymore? It's certainly not this group. If you can go to any other mechanic to fix your car, I would advise you to do so

I can't give them a good rating at all, two flat tires and an engine issue off the bat for a 2020…read moreKia Rio. Plenty of excuses, little delivery on words. Not happy! It's costing me $200 out of pocket up front for vehicle maintenance. Careful folks with Joe Maus!

We had a great experience at Pitts Toyota. Cliff Capman, as our salesman, was easy to work with…read moreand extremely helpful in answering all our questions and allowing us time to drive the car. We would highly recommend Pitts Toyota and Cliff to anyone looking for a vehicle.

Great experience buying my 2024 Toyota Camry XSE from them on 1/13/26! Super quick, beautiful car,…read moreno pressure whatsoever, and they were willing to negotiate a great deal for me. Totally worth my 3 hour drive to Pitts Toyota, and I absolutely love my new car! A special shout out to Roseanne! Thank you!

If you can't buy a car any other way these folks will help you out. Your car will be equipped with…read morethe "Pass Time" system that requires you to call in and obtain a 9-digit code every time you make a payment. Don't make a payment and your car won't start, fair enough. They didn't fully explain the feature of the remote, however, and that left me hanging one weekend when I was going on vacation and forgot to call in and get my code (payment had been automatically deducted from my account). They videotape your purchase transaction as you sign forms so that they have documentation that they told you about all of the various fees and requirements. You will be required to buy "gap insurance" that pays them the difference between what is owing on your vehicle and what your primary insurance covers. I also had to buy a worthless maintenance insurance policy that I was never able to take advantage of. The car had a ruined back brake with a nail stuck in the brake line and wanted me to try to use the maintenance insurance to get it fixed. I haven't had any problems with the vehicle, though, and the staff are always courteous and professional.

Recently my husband and I purchased a new 2022 Edge from Doug MCloud. Every step of the way he was…read morevery professional taking time to answer each question thoroughly. Doug uses no pressure, the decision was 100% ours! At the end of the sale Tim Redding came to us tell us his appreciation of us shopping at Dublin Ford. Doug has called several times since then checking to see if we had any more questions. Thank you Doug and Tim, we will be back to see you for any future purchases! Neal and Judy Watson

I just purchased a 2018 Ford F150 XLT from Dublin Ford Lincoln. Trent was my salesman and took…read morecare of everything before and after the deal. He was very patient while I took my time inspecting the truck. There was an issue with the mirror which they immediately offered to fix. I asked if they'd just send me the part since I live far away and they agreed. I appreciate that kind of flexibility. I had some questions after the purchase and Trent got me my answers and called back. I was pleasantly surprised by Trent's attentiveness once the purchase was complete. I would purchase a vehicle from this dealer again.