I Came for a diagnostic, didn't receive a call back in two days, call up to find out the diagnostic…read morestill hasn't been ran, pick up my vehicle but now with a disconnected radio and drained battery(both issues that weren't there prior). Service manager Tim said the techs "have no clue what happened." Go figure, wouldn't take any vehicle I own or company owns here. Extremely untrustworthy! Shows why this isn't a 5 star Ford....

I'll start with, the only bright spot with this car buying process is Elias. This guy was so nice…read moreand helpful. Let's get into it. My wife totaled her 2020 Ford Fusion so we were on the hunt for a basic SUV all we really wanted was a bigger screen for navigation purposes. We told them over and over what our payments were ($377) with an incredible and unbeatable interest rate (.9%). We were realistic in that we probably were NOT going to get that rate again. That was okay. We knew that going in. We started with saying that we were interested in an escape or eco sport. Something on the cheaper end. Obviously there is limited inventory so neither of those options were available. We were shown a 2021 Nissan Kicks. - valued brand new at about 19.5K. Right in our price range. There were no floor mats, the car was dirty but had the basics of what we needed. We test drove it and started with numbers. (The real fun part). Elias was open about how at this dealership they AGREE on a price. Which we settled on 24.8K. In my opinion STILL overpriced but it's fine. We were told "at this point we just want to get rid of this car". Tyler, the manager came in after I countered and basically said they couldn't go down any further. That they would then lose money on it. He said "I don't ever want to get someone in with finance and then their payments are double what they thought." When we moved to finance, I started to get cold feet. Yes the maintenance package and the warranty was great but it would make our payments $502. Our fusion payments again, we're $377. So we were already over budget. Not once did finance give us the total of the car. They focused on ONLY telling us how much our payments would be. I mentioned 3 times how I wanted to come back on Monday with a down payment and was basically dismissed. And was told "well the difference would be $50". Doesn't matter. The moment someone says I'd like to come back, that's a hint. Or at least it should be. When I finally got all the paperwork together the next day imagine my surprise when I saw the total amount financed was 35,000. For a car that OFF THE LOT costs 19.5K. This car was used with 4800 miles. Not to mention with interest the total amount of the car would be almost FORTY THREE thousand dollars. That is more than my F-150 cost brand new. When we called to ask about possible return of the vehicle since this was WAY out of our price range, finance said "we don't accept returns". Tyler, the manager said "let me get more information and I will get back to you soon" ...2 days later and I still have not heard back. Bottom line is, it wasn't a horrific deal but we definitely could have gotten something else for $502 a month. We just should have taken our time and resisted the pressure.

TNR Automotive and its owner, Thomas, took nearly $13,000 and returned my truck with more problems…read morethan it started with. TNR Automotive y su dueño, Thomas, me cobraron casi $13,000 y me devolvieron mi camioneta con más problemas de los que tenía al principio. I paid for an engine swap, turbos, catalytic converters, and ignition coils, and what I got back was a truck with new mechanical problems, missing parts, and clear signs of sloppy, careless work. Pagué por un cambio de motor, turbos, convertidores catalíticos y bobinas de encendido, y lo que recibí fue una camioneta con nuevos problemas mecánicos, piezas faltantes y claras señales de trabajo descuidado y sin cuidado. * The truck came back with a severe misfire and shakes constantly while driving. * La camioneta regresó con fallos de encendido severos y vibra constantemente al conducir. * They left visible bolts missing, parts loose, and failed to reinstall guards and shrouds. * Dejaron tornillos visiblemente faltantes, piezas sueltas y no reinstalaron protectores ni cubiertas. * The air conditioning blows hot air because they failed to charge the system twice. * El aire acondicionado solo sopla aire caliente porque no recargaron el sistema en dos ocasiones. * They promised warranty coverage, then refused to provide paperwork, which violates Oklahoma law. * Prometieron cobertura de garantía y luego se negaron a proporcionar la documentación, lo cual viola la ley de Oklahoma. * They trashed the interior of my truck, leaving it full of water bottles and garbage when I picked it up. * Dejaron la cabina de mi camioneta hecha un desastre, llena de botellas de agua y basura cuando la recogí. * The truck is leaking engine oil again, after returning to their shop four separate times for oil leaks in the last four months. * La camioneta está otra vez tirando aceite del motor, después de haber regresado al taller cuatro veces en los últimos cuatro meses por fugas de aceite. * The tow company they work with damaged my bumper. Thomas claimed he would get it fixed but then lied repeatedly about ordering parts or waiting on delivery. After months of excuses, there was no resolution. * La compañía de grúas con la que trabajan dañó mi defensa. Thomas dijo que lo solucionaría, pero luego mintió repetidamente sobre pedir piezas o esperar entregas. Después de meses de excusas, no hubo ninguna solución. * Thomas refuses to take responsibility for any of it. * Thomas se niega a hacerse responsable de nada. This wasn't a complicated job--swap the engine, install the parts properly, stand by the work, and return a working truck. Instead, I am left with more problems, more costs, and zero accountability. Esto no era un trabajo complicado: cambiar el motor, instalar las piezas correctamente, respaldar el trabajo y devolver una camioneta que funcione. En cambio, me quedé con más problemas, más gastos y ninguna responsabilidad. Avoid this shop. They cut corners, lie about warranties, leave vehicles in worse condition, and refuse to take accountability for their work. Evite este taller. Cortan esquinas, mienten sobre las garantías, devuelven los vehículos en peor estado y se niegan a hacerse responsables de su trabajo.

They were cheep and not trying to take avanish. Nice people there also very friendlyread more

Dishonest and unprofessional dealership. Would not recommend pitcher a car from them and do NOT get…read morethe warranty. It is a SCAM! 7 trips (not an exaggeration) to the service department and they somehow still can't figure out how to repair the AC correctly. Convenient though that they charge a $100+ fee every time I come in to get it looked at even with having a warranty. 3 months into the process and AC is still not working correctly. They must know the warranty is about to expire. Why drive to El Reno to this awful company when there are lots of better options in the city? They don't care about their customers.

Got a car here JR Lonelodge helped us out! Gave us a fair price and reliable service.read more

I had a great experience with Jack's auto store. When I needed my steering column replaced, they…read morewere as professional and communicative as possible with the timeline/pricing. They also had a decent military discount, which was nice.

Not giving any stars (Had to leave one star to submit review). We paid $4,000 for engine…read morereplacement and vehicle still has issues (have taken back numerous times only to get vehicle back with something else wrong). First when vehicle was returned us after engine replacement the a/c no longer worked (or held Freon) and still had same issues with hesitations and problems in engine. Was also told it would cost $300 to repair hose for a/c and Freon. Second time taken in for same issues we were told the mechanic had checked it and there was nothing wrong (have recording of phone calls) vehicle had white smoke coming from tailpipe and vehicle was overheating (even left me stranded on highway, vehicle would not hold water or coolant). Needless to say Connie and Jack's Auto Service have been unwilling to honor warranty and repair things that have been caused from engine repair. We took the vehicle to another certified mechanic shop (dealership) and so far have been informed of a misfire on cylinder 4 (old misfire on cylinder 6) and now (since the vehicle has been a paperweight killing grass) the hoses were not connected correctly when engine was replaced (which will cost another $1,050 at a dealership, not to mention the $300 to fix a/c, before they can check the rest of the "repair work" done by Jack's Auto Service). This vehicle has been very costly because "repairs" done by Jack's Auto Service and has left us without our vehicle (or stranded) since April 2020.

I absolutely recommend Mr. Transmission Milex in OKC! Finding an honest mechanic is rare, but Roman…read moreand his team are the real deal. I brought my car in for some A/C work, and I was bracing myself for a huge bill. Not only did they do a fantastic job getting my car ice-cold again, but when it came time to pay, the final total was actually LESS than the original estimate! Most shops would have just pocketed the difference, but the crew here has incredible integrity. They are professional, fast, and clearly care more about building a relationship with their customers than just making a quick buck. If you're looking for a trustworthy shop in Oklahoma City that does quality work at a fair price, this is it. I'll definitely be back!

Dont be fooled by these fake reviews i got my 2000 honda accord 4c brand new transmission put in…read morefor 5k (taxed the fuck otta me) by the way im 19 they scammed me im not driving fast Regular city speeds regular highway speeds transmission only lasted for about two months before it gave up put the car back into the shop Mr. transmission he said the warranty does not cover it and it's going to cost another 5K new transmission again by the way worst place I've ever been to, do not go please you will only get scammed.! he was very short with me on the phone as a scammer should wasted hard times didn't even call me. I had to call him a week later to even check in on the car. I beg of y'all do not go here or you can go anywhere else in Oklahoma. GO TO FLEET TRANSMISSION HE WILL GET YIU RIGHT

Oh my God serving the community for over 25 years the amount of excellence and professional…read morecourtesy and service craftsmanship is above board and proudly serving the community just a credit to do the industry highly recommended easy parking with well it waiting room a welcome bit of service technician shipped to introduce me to beautiful in Oklahoma and living

Timely. Honest. Quality and loyal. Tom is no nonsense and very experienced…read more 85 characters is asking a lot. I was in accident.

Needed the fuel filter and filter housing replaced on my truck. They got me in right away, got the…read moreneeded parts and had me back up and running in a couple of hours. We are from Northern California and are on an extended RV trip. This is a family owned business and the owners are fantastic people.

My Toyota Corolla 2010 stopped accelerating on my way to work four days ago and then began to jerk…read moreat any attempt to press the gas. It's been randomly symptomatic like this for two years. Once, it stopped in the middle of the road when exiting the highway. I've taken it to 2 mechanics and a transmission specialist since then(covering all my bases). Its been inspected for bad spark plugs, bad 7 eleven gas, etc. Needless to say, this day, I had to pull on the side of the road to call a tow truck. Thankfully though, I called Elite Automative, per recommendation from my sister. Can I say, "Impeccable service"! From the initial customer service where all the prices were laid out to the follow-up diagnostic call before undergoing any repairs on my vehicle; From the diagnosis accuracy after the inspection(fuel pump) to the manual labor done on their off day. One of the most important things for me with any business is customer service and integrity. I now drive my car with peace of mind knowing, if anything should happen in the future, I've found a place that offers both.

Expert? Judge for yourself: We are all human, and humans…read moremake mistakes. I feel like the best way to judge a business is how it handles it when it does make a mistake. I brought my car in for an oil change. The day after I got it back, there was oil all over the driveway. They cheerfully towed the car in, and fixed the loose filter, providing me a ride home and sending a Lyft to get me when the car was ready. For my trouble, they gave me a free oil change in the future. Next day, same thing: oil on the driveway again. Somewhat less cheerfully, they asked me to bring the car in. This time, they had crushed the washer on the drain plug. I got a ride that time, too, but one way only, and they didn't throw in a third oil change. These guys may not get it right the first time, but they will keep trying until they do, sorta. I will give them that.

They work on ALL cars! I took my Lexus to the dealership and tried to charge me over $3K. I brought…read moreit to them and it was only $800! Nice and friendly and great location!!