Going to an automotive body shop is usually like going to a hospital: you only go when something…read morebad has happened. Automobile accidents are an unfortunate reality for many of us considering how congested traffic has become, as well as the increase in distracted drivers. Alas, when someone recently ran into the side of my 1961 Mercedes-Benz 190SL, thankfully nobody was hurt, but they damaged my passenger side rear quarter panel, fender and door. FYI, I had this car professionally restored in the late 1980's and took it on the regional auto show circuit and did quite well. Today, I drive it on nice weather weekends and to local car shows and enjoy sharing it with admiring onlookers. Being a valuable older, special interest vehicle, I contacted respected friends and auto industry executives who know and work on these types of cars and understand what is involved to appropriately repair to a very high standard, any damage. Tommy Caruso, Proprietor of Caruso's Auto-Motive, Inc. came highly recommended by the owner of a regional Mercedes-Benz Dealership, as well as several Mechanics who specialize in German automobiles, from the 1950's to present day. From the moment I spoke with Tommy on the phone, to when I had my car flat-bedded to his repair shop in Plainfield, NJ, I had a very good sense that I had made the right choice. I found Tommy to be very personable and together we reviewed the damage, and he assured me that it was not as bad as it looked. His biggest concern was the anticipated challenge of blending the new paint on the repaired rear fender and door with the rest of the vehicle's 37-year-old paint. He met with a second appraiser from my automobile insurance company and submitted a detailed supplemental claim, explaining why he strongly felt the need to paint the entire car, since matching the older paint would be very difficult. Thankfully, my insurance company agreed and accepted his supplemental claim. Once the work was complete and the new paint fully cured, I saw the repaired and repainted car and was most pleased. He and his team made sure that the costs for all the work was always stated and shared with me, as well as clearly communicating his process and progress. He even detailed my car before I left. I can attest that Tommy strives for excellence in his auto repair work. He and his crew's experience, expertise and passion for doing an excellent job is most evident in not just my car, but in the other examples of several older and current Porsches, BMW's, Mercedes-Benz's, AMG's and Maybach's, that were in his shop at the same time as my car. If you have a special car that has a body issue that needs attention, it is well worth checking out Caruso's Auto-Motive, Inc.

Staff are so friendly, communicative, and know what they are doing! Thank you for taking good care…read moreof my car!!

Not having any knowledge of body shops in my area, we decided to take our Honda Oddysey to…read moreNorthEast Collision per recommendation of a car dealership. Since the reviews on Yelp looked positive, we felt confident bringing our car in and we couldn't have made a better decision. The staff; from the manager all the way down to the receptionist were very courteous and helpful. Having never been in an accident before, Sean carefully explained the process to us and was attentive to all of our questions and concerns. Leah (not sure if she was the receptionist) was also very pleasant and helpful throughout the process. Overall, the work performed on our van to repair the damage was excellent. The exterior of the car was very clean and spotless, making it easy for us to inspect the car. The inside of the car however was not given as much consideration and we noticed a considerable amount of dirt in particular on the upholstery and floor mats. I expressed my dissatisfaction to the body shop via email later that day and within a few minutes, I personally received a phone call from the owner (Frank) of the shop who was very concerned and eager to rectify the issue. I was very surprised to say the least at the overwhelming response I received from the owner. Not only was he gracious in acknowledging the error on their part, but he insisted on rectifying the issue and even offered to pick up the car so not to inconvenience us any further. As you would assume, all the dirt and grease inside the car were cleaned off when it was returned to me. I would highly recommend NorthEast Collision to anyone needing body repair on their car. Not only do they show excellent workmanship, but they also exemplify honesty and integrity that is often missing in a lot of businesses these day. Thanks NorthEast!

I stupidly managed to slightly bend my hood while closing it while the prop was still up (in my…read moredefense it was cold as f outside and the car was covered in snow so I was eager to get inside). Brought it here to get a quote for repair. The guy in the office walked out and spent a while "unbending" it, and brought it back to an almost new condition... all without charging me. He mentioned that the alternative would be to buy and install a new hood, which would cost over a grand so he didnt recommend. That was definitely appreciated. I'm hoping that I don't need to use body shop services in the future, but if I do, I will definitely strongly consider this shop.

I was in an accident in which I was hit in the back of my car. The force pushed me into the car in…read morefront of me. My car was towed to Coury's the following morning of March 18th. My insurance company, NJM, recommended Coury's as one of their preferred auto body shops. I just received my car back yesterday, May 10th. They had my car for 52 days. That is correct... 52 days. I would call weekly to ask when it would be done and received the same answer multiple times... we are waiting on a part. Then I was told the part was back ordered. (this is a Mazda CX5.. popular car) The last call I made was about 12 days before I got it back. I was told the part came in bent so they had to order another. I complained that my car rental was no longer covered by insurance at that point so they did agree to pay it moving forward which they did. When I picked up the car yesterday, there was glue on the back inside of the car. I had a guy remove it. The outside and inside were covered in dust and it smelled like paint fumes inside. I had to get to work so I drove off. I then noticed this white glue or paint on the steering wheel and I also noticed my gas tank was completely empty. Not even one bar on the gauge. I actually sputtered into the closest gas station to fill up. After work, I returned to have them get the white marks off of my steering wheel. While an employee was doing so, I ran into Mr. Coury. I told him about the empty tank and he insisted they did not drive it anywhere but the car was started multiple times. I also mentioned how dirty the car was so he went over and assisted the employee in cleaning up the inside of my car. I believe the story about the gas. My issue is this... I have been in customer service since I was 15 years old. I know how to make a customer satisfied. Keeping my car for 52 days then returning it on dead empty and dirty inside and out is not the way to keep customers. The bill for my car was around $9800. Labor was a good part of it. I think the least they could have done is give it to me with a full tank of gas and cleaned up. Instead I got a box of cheap candy and a pen. If, by chance, I am that unfortunate to be in another accident that requires body work, you can bet that I will be taking my car elsewhere.

Had an accident and my two doors needed to be replaced. Even though it took a while for it to be…read moredone my vehicle was given back to me in perfect condition as well as cleaned inside and out, I didn't even need to bring someone with me to drop off my enterprise rental car, I just drove the rrental there and picked up my car and they took care of the rest.

I went for my inspection. The staff were very friendly and helpful. It was very easy to make an…read moreappointment.

I always take my cars to this place. They are no BS and are always looking to save you money where…read morethey can. Quality is always a priority with them. I use them for all my vehicles service needs.

I just want to cry but I'm too angry. Brought my 2011 Infiniti G37 here on referral for "check…read moreengine soon" light, and car hesitation on acceleration. provided diagnostic code P0021 from previous auto shop given while on the road. Patrick auto kept my car two days. Told I needed to replace solenoid, sensor, and thermostat. (Mind you, my car didn't overheat. Didn't run hot). Charged $650. I asked for defective parts. Upon arrival, service bill had no breakdown of labor, nor itemized charge for parts. Just a numbered invoice showing total price. I requested breakdown of itemized charges and labor hours. Told "my boss doesn't do that!" Told me my car was fine, driven, ran well. No problems. Started car...check engine light on immediately! Did a diagnostic..showed another problem! I left immediately. Car still hesitating on acceleration less than a minute after leaving auto shop. Never, ever again. No stars for this place but can't post review without it. I believe my rights as a consumer was violated. Will file complaint with NJ office of Consumer Affairs.

This auto body shop is a rip off. I have spent over $1,000.00 to have minimal work done to my car…read moreto end up having the work redone by another Repair shop. After I took my car here a month ago to have a sway bar and ball joint put on three weeks later the same issue I had before I took the car to Patrick's came back. And my car was suddenly leaking fuel. The shop where I got everything redone said not only were some of the parts put on incorrectly (which is prob the reason the issue came back) the the parts were low grade and I was most likely up charged more than what the part is worth. They will have your car for 3-4 hours for the most minimal job and the language barrier doesn't help. Bottom line is I will not be bringing my car back to this place. I feel used and abused.

I cannot recommend this place highly enough, I might seriously start going to them for everything…read more I absolutely wrecked my front bumper and undercarriage and brought it to them. I didn't book an appointment, I just hoped for the best. They saw me right away, took a look at the car, were able to compile an estimate that they reviewed with me before I left. They kept me informed throughout the process on the status of my repair of my bumper and car undercarriage. Even when they had to order extra parts, the original estimate they gave me was not that far off from the total. Not only that: they cleaned the front of my car, cleaned the inside of my car and waxed the wheels. They could NOT have been nicer to me and I could not be more impressed. Seriously, I may start going here for every little need for my car.

They failed to complete the work to the customer's satisfaction. The work done was of poor…read morequality. Areas of the car were not painted, paint dripped then dried, the carpet was not properly laid, the convertible roof was improperly installed. To help mediate the problem, the customer authorized a representative to speak on his behalf. The owner refused to speak to the representative. Do not spend your money where the owner does not respect customers.

You get what you pay for. I bought a brand new spoiler out the box to get painted to match my car…read more When I picked up, they obviously did not take the time to properly prep before painting. You could see numerous imperfections and even an area on the edge where the old paint was still showing. I feel like I should have sanded the spoiler first before bringing it to them. Not only that but somehow they removed some of the 3M taping underneath that I needed for the installation. I thought I could get away with going to MAACO for painting something as small as a spoiler but I now I deeply regret it

These guys are horrible ! Stay away . They do garbage work and honestly they dont even know any…read morebetter . After pointing out all the dirt nibs and imperfections on a job they painted for me they told me to come back I went back 3 times wasting my time , they always have an excuse the buffer never came to work we cant today. I got tired of going back and had to get my paint work corrected by another shop. Dont waste your money. Find a professional place that accepts responsibility for their work and has good enough standards to realize when a job is unacceptable. A painter usually preps and buffs before he becomes a painter so a paint shop where nobody knows how to buff is a shop where nobody knows how to paint.

Bottom line up front: Jose, his brother Juan, and his team are extremely professional and experts…read moreat car detailing. They made my Tundra look brand new. 10/10 highly recommend! I'm in the military and needed my 2016 Tundra cleaned inside and out to ship overseas. I called multiple shops, but none of them had any availability. My wife found DR Detail on Yelp and they had great reviews, so I hit them up. I told him I had to turn it in by 2:30pm the next day. I was also staying at a hotel, but he said that was no problem for them as they have their own water storage tank for their pressure washer on their mobile van. I asked them for an interior deep clean along with an exterior wash, which was templated online to take about 3 and a half hours. They came this morning at 9:30am and finished by 11:30. Their prices were also the best out of anyone I talked to. I have a yellow Labrador, and his fur was weaved into the floor mats and in all the nooks and crannies. They were able to remove all traces that my dog was ever in my truck. It's pretty amazing to say the least. If you're in the military and need your vehicle white glove inspection ready, they are the guys to make that happen.

Extremely professional. Appointment was scheduled for me to drop off. They came to my home…read moreinstead which was even more convenient. Jose and his partner did an excellent job. I couldn't be more pleased. My car looks brand new.....Fantastic!! Will definitely use them in the future.

Amazing body shop that transformed my car from totaled by my insurance back to perfect condition…read more The owners, Angelo and Tommy, are incredibly meticulous with their work and will give you an honest, personable, and professional experience. For the last job done, I got a quote at C&L Autobody before going to Plains Auto. C&L didn't give me the time of day and created incorrect estimates. After I went to Plains Auto and did the work with them, they did a perfect job for significantly less cost than what C&L would've charged. When I got my car back, I was actively looking for imperfections, misalignments, mismatched color, etc and I couldn't find a single flaw in their work. Look at the attached photo, the car you see there was previously deemed a total loss by my insurance. It now looks and drives perfectly. Plains Auto is an easy recommendation for anybody with a car that has seen better days. Ask for Angelo and he will take care of you. (Note: If they don't pick up the phone, just leave a message or send an email.)

They did a good job fixing a dent on my car and actually finished a day early. I can't really…read morespeak to price - it seemed expensive to me but I don't really know what these things should cost and they at least stuck with the estimate when the time came to pick up the vehicle. Their overall level of organization leaves something to be desired as they take a while to answer calls (sometimes requiring multiple follow-ups) and were not actually on site to give me an estimate when they said they would. That being said, they came through in the end with good friendly service and I would use them again.

great job on my truck I highly recommend Master craft they are experts at their craft,, Thankyou…read more Ledia and crew who worked on my truck!! Charlotte lepoidevin

After a few encounters with icy snowbanks this past winter, the front end of my car cracked. I…read moreignored it and kept driving it around until the cracks got bigger and the clips came off. When half my front bumper was dragging along Route 18 and pieces of it were flying up and bouncing off my windshield, I felt motivated to do something. I fixed my car with duct tape and drove over to Mastercraft for help. Jose and Carlos were skilled, respectful, and professional, and ordered my part immediately. They texted me as soon as the part came in and I dropped my car off Monday morning. On Tuesday afternoon the car was fixed and ready for pick up. I am grateful that they did the repair so quickly and well! Additionally, they gave my car back to me vacuumed and dusted. I had a bunch of towels and reusable cloth grocery bags and books thrown all over the back seat, and someone even straightened those out for me, folded everything neatly and stacked it in a tidy pile. That was such a nice and thoughtful touch! Big thanks to Carlos, Jose, and everyone at Mastercraft for fixing my Toyota Prius! Highly recommend.