Beware...DO NOT use the services of Auto Repair Doctors in New Kensington! Awful experience! Auto Repair Scam! After taking my car to the Auto Repair Doctors, my car was sprayed with nail polish and or some type of paint remover outside on the lot, after I was promised it would be stored inside. When I arrived, Jason, the owner mentioned someone had "sabotaged" his lot causing paint damage to the hood, front, side doors and rood of vehicle. Ironically, the business's cameras were facing in the opposite direction not towards any of the valuables/cars on the lot. After 2 months of waiting for the vehicle to be repaired, I finally had to take the vehicle back from he and his coworker wife, where I was not reimbursed a penny. THIS ENTIRE OPERATION IS A SCAM. Auto Repair Doctors tries to encourage needless repairs, used parts, shotty work and maintenance repair schemes all by which I have experienced first hand. Please take this as forewarning to never take your vehicle to the Auto Repair Doctors. read more

Beware...DO NOT use the services of Auto Repair Doctors in New Kensington! Awful experience! My wife was in two separate car accidents with her 2016 Toyota Highlander, one in January 2018 and one in January 2017. Our insurance companies estimated the damages for both around $11,000.00. We went to Auto Repair Doctors, as my wife had trusted him with servicing her cars over the years. We provided the owner, Jason Malaspina, with the insurance check and he cashed it in March 2018. It was not until July 2018 (four months) until he finally took our car for repair and that was after numerous calls from my wife. Within a few days of receiving the car back, the front bumper started coming off again, so we sent it back to Jason. When my wife went to pick the car up this time, it was obvious that it still was not fixed because the bumper was not attached correctly. We decided to take the car to receive a second opinion and the manager asked us to provide a copy of the original estimate. After his initial "naked eye" review, he requested to keep the car for another couple of days so that he could take the front end apart to see if there was any underlying damage that could not be seen otherwise. Upon doing so, he could immediately tell that the car had been in another accident, so he pulled a CarFax and requested a copy of that estimate as well. After his detailed inspection, my wife and I met with him for a couple of hours, going line-by-line on each estimate. He showed us what was supposed to be done that was not and also hat was done that should not have been done. This includes but is not limited to... * Using after market parts instead of original factory parts as the insurance estimate clearly stated to use * Cutting parts to try and make them fit like puzzle pieces * Severe rusting on parts underneath the hood because they were not prepped properly * Painting of the car without taking off other parts first (side mirrors, door handles, etc.) Between both accidents we were advised that there was an estimated value of $2,000 in after market parts that were purchased. The insurance checks that were cashed were significantly higher to purchase the original factory parts as the estimate clearly instructed. To fix the car correctly would have taken about two weeks. We could not go through insurance again since they already paid once, so it would have cost us almost $15,000 out-of-pocket when you include the actual fixing of the car back to its correct condition as well as the costs of the rental car. After threatening to take Jason to court, he did offer to fix the car correctly and pay for our rental car at no cost to us. After consulting with an attorney on the matter, we wanted to give Jason the benefit of the doubt to try and make this right. Jason fixed the car to the best of our knowledge, although we will truly never know what is going on underneath the hood of the car until it is either too late or unless we pay to have it taken apart again. However, we have been trying to square away payment for the rental car since October. He has on multiple occasions advised that he paid the rental...when he in fact did not. Two of his checks to the rental car company have bounced. He ended up refusing to pay for our rental car while it was at the other shop ($467), and has also yet to pay the $847 for the rental during the time the vehicle was in his possession. In fact, we actually had to pay over $1,300 to the rental car company so they would not send us to collections. What Jason fails to realize is that we put our trust in him. If the car was fixed properly the first time, then we would have never even been in this position. If it was not for an expert second opinion, then we would have never even known the extent of the issues. My wife had trusted Jason with her vehicles for years, and to be treated this way is beyond disappointing and frustrating. My wife and I are not perfect, however we did the right things after both accidents. We reported them to our insurance companies and provided Jason with the estimate checks along with our car. We were absolutely taken advantage of and want to let others know of the risk associated with utilizing this company's services. Does this sound like something you want to experience? If not, DO NOT use the services of Auto Repair Doctors! read more

I highly recommend affordable auto auto service in new Kensington. Jason, the owner, and staff are extremely friendly and more than help to accommodate your needs as a customer. As the sign says "affordable" and that is 100% correct. I couldn't have been more pleased with the cost of my service. Check out affordable auto service 1610 Freeport road in new Kensington. You won't be disappointed. read more

I've taken my car there twice. The first time was in 2011 (about 2 years ago). My check engine light was on. They said I needed a replacement part, something around my airfilter. I said to order and I'd come back. I went back and they they never installed a part, rather tried to rig it, but didn't charge me. It didn't work and I took the car to a dealership for repair. So I thought I'd give them another try. My inspection and emission test in October 2013. Passed emission but said I needed $750 in repairs to pass inspection. Surprised, I paid for what was done and had the car looked at by another mechanic. The other guy said I only needed half the work done, $250. Were they trying to take me?? Not only that, buy ever since Affordable Auto worked on my car, I have a rattle in my rear that is growing over time. ARGH!!! I'd think twice!! I'll not have them work on my car again. read more

We took our car here for timing chains. After 2 weeks we got it back with the check engine light still on. Jason proceeded to put off taking care of it for several weeks. He said to drive it, the light should go off. It did not. Eventually we got him to get it in and he replaced the cam sensors. Two weeks later we picked the car up, supposedly fixed, and within 3 miles of driving the check engine light was back on. After being put off again for several more weeks we just dropped the car off hoping he would get to it quicker if it was in his lot. Yet another 2 weeks passed and he still had not even gotten it in to look at it. By this time 3 months had gone by since the original repair was done. So, tired of being put off we took it to Mcguires Family Auto in Allegheny twp. He got it in within a week and found that the timing chains had not been installed properly. We had him fix the car. After picking it up and paying him for the job, which was $400 less than Jason's bill, I took the bill to Jason. Since he had told me he would stand behind his work 100% if it was something they did wrong. He refused to pay me back. He said I should have had the other garage diagnose it then called him and he would've had it towed back to his garage to complete the repair. I'm sorry but if you botched the job in the first place, then didn't take care of the botched job when the car was brought back to you twice, I don't think I'm coming back to get blown off for another 3 months. Don't use this guy, he is dishonest and does not stand behind his work. read more