If you need body work done, go somewhere else, they do s*** work. Sad they call themselves a body…read moreshop. I wished my insurance would of let me take it somewhere else.

My car was in a collision so I had it towed to Mike's body shop. Both Mike and Tyler have been so…read morekind and helpful. I could not have asked for better customer service. If ever I need a body shop again, I will be using Mikes. 10/10.

I broke a clip on the front quarter panel of my Veloster. I swung into ICS Collision Center and…read moreJames (JH Wilson) fixed it lickety-split. I told him my father use to own a body shop, so he was kind enough to give me a tour of his beautiful clean facility. I was taught a clean shop was an efficient shop. James is mechanized and uses cutting edge technology. I will highly recommend this shop to all my friends.

Great service, honest, excellent communication, and helped navigate warranty work; I did I mention…read morethey did an awesome job!?!? HIGHLY RECOMMENDED!!!

I have had a lot of trouble with this shop. Their management has serious issues, their procedure…read moreto check out when a job is done and done correctly has serious flaws. THE SAGA: Seventh Time Is The Charm??? The first time I went to get my truck they had put the wrap on my hood about 3" and tried to pass it off even though we had agreed and they had quoted me to put it on halfway up my hood. The guy was totally going to let me leave with 1/3 of the wrap job done that I PAID FOR ALREADY. I shouldn't of had to be the one to speak up about it. The second time I went to pick it up they left a bug guard off of the front of the truck and they had to keep it again to find it and put it back on. When I picked up the truck the next time they said there was a piece that was still missing (One of the splash guards under the fender ) ... they were going to call me and install it once it came in and I never have heard back from them.... Part of my repair was also to fix my airbag sensor because my light was blinking. About 20 minutes on the road headed home and my light starts blinking again, so I called them and asked a simple question "what did you guys do to fix the airbag problem? ". They told me that they basically use the computer to reset the code and turn the light off... (which I could've done myself at home). I asked them if they just cleared the code or if they actually found a faulty problem, or if they were qualified to do that... if we needed to go to the dealership for that part of the repair. They said that their computer could fix the problem... I guess we will see, so far it hasn't come back on. (Two weeks later) Today I found the paint is peeling from the bumper.... badly. All over the bumper. (Photos will be attached) They said it's the fault of the bumper manufacturer, somehow... they told me they would order a bumper, paint it, and call me to come put it on. Almost three weeks later I had heard nothing. I called to see what was going on. They hadn't gotten the bumper, or the splash guard that I was promised was on order 5-6 weeks prior.... from the last time I picked up the truck. They didn't give an explanation but my insurance guy told me that the guy that I was working with had walked out.... They had the truck for four more days, and when I returned to get it, it wrap was coming off the right fender. In the parking lot. At their shop. I'll return Monday (or whenever they call) and see how it looks. They offer a "lifetime warranty" on their repairs, and I'm really afraid that I'm going to have to keep returning over and over when the paint or wrap has issues. Time will tell. Overall I would say the paint that they didn't match pretty well but if it doesn't stick to the car then what difference does that make? I'm really worried that this wrap is not gonna last... Communication from the shop was horrible to nonexistent. I had to call them every time I update with maybe one exception. At the point that I have to go get my car six times from the same shop for the same repair they should be doing more than just saying "we will fix it this time", in my opinion. I think they should've refunded some of the cost for all the trouble that I've had to deal with, but there was not any offer of that type... Just basically I was treated like I was the problem. I would absolutely 100% in the strongest terms tell anyone to stay away from this shop.

It's been 3 weeks and I'm still waiting on a call from the manager. They were very unprofessional…read more They did not do the work correctly. They caused more damage. There are plenty of collision repair shops in Wichita. Do not use this one.

My car was 10yrs of kids and spilled drinks and food and had a smell of funk. My husband said that…read morewould never go away and the seats were very stained from my greasy pants from my job. Well let me say he was wrong... I dont get to say that often. The car smelled fresh and clean and the seats were amazing.... very clean I could not believe how clean it was. Great job. I will definitely recommend them to all my friends...

Feels like I have a brand new car. Wish I'd taken before pictures just to show how good a job they…read morereally did. Casey really does his best to make things right!

After some minor paint damage happened to my car, I took it to Dacus for an estimate. They…read moreperformed the estimate and sent it to me, and then I provided it to my insurance company - all good so far. After insurance processed it, we received a check for $500 less than what the claim had been. I called the insurance company to ask why this was, and they said that Dacus had agreed to do the work for the lower price, so with my deductible and the check they had sent I would be good to go. I called Dacus to schedule to work, however they surprised me: They said they didn't care what they had agreed to with the insurance company, they would be charging me the full price on the original estimate, and probably more, and I would just have to eat what insurance didn't cover. Thankfully, I called my insurance and was able that check voided (it was addressed to the body shop), and found another body shop that agreed to do the work at the price that Dacus had agreed to do it for before they tried to make me pay the original estimate price out of pocket. The insurance company had the documentation that Dacus had agreed to do the work for that lower price, email trail and everything, so Dacus apparently thought they would just agree to the lower price and then get some extra money on top out of me. No thanks.

The whole front side of my car was smashed in after a hitting a deer and now it looks like a new…read morecar. The people there are friendly and helpful and are willing to work with you to get you what you want/need. I would definitely go there again but hopefully I will not have to. Thanks.

Terrible experience. Brought drivable vehicle in for estimate and young women without even…read moreexamining the vehicle said it would cost tens of thousands of dollars to fix. Woukd not recommend.

Getting into a car accident, whether major or minor, is a stressful experience. Therefore, having a…read morebusiness that cares about its customers is essential when looking for a place to get your car repaired. I have never been in an accident before, so I have nothing to compare my experience with Carstar CSW to. They're a fairly recognizable brand, so it's easy to just look on the surface and see just another big company that goes for quantity over quality. But my experience speaks otherwise. This company really cares about their customers. My experience played out like this: I got in contact with Carstar West shortly after my accident. They were already in both my insurance network and the insurance network of the person who caused my accident. They were able to fit me in on the same day that I got confirmation from the other party's insurance. From the moment I stepped inside their location on West Kellogg, I felt taken care of. Their amazing receptionist arranged a rental for me and explained everything I would need to know (Not much. They take care of basically everything.) From there, I left my car with them, and I would get periodic phone calls from Eric, one of their mechanics. When it came time to pick my car up, I was pleasantly surprised to see that they had managed to perfectly match the paint job, and they had cleaned the entire interior of the car. For all intents and purposes, it was like the car had never been in an accident. My final worry, returning the rental, was a complete non-issue. They take care of driving the rental back to the company and making sure everything is in order. After driving my car home, I noticed that the lever on the driver's side seat was extremely loose. Eric, their mechanic, was more than willing to help me with my issue, and he tightened the screws free of charge. I couldn't be more grateful to Carstar West for the amazing job they did, and I highly recommend them to anyone looking for any kind of car repair.