Carlton was great. I needed a new battery for my car and he immediately helped me. He checked the…read morebattery, found one that suited my car and replaced it all in twenty minutes time. He was knowledgeable, kind and very efficient. Ask for him if you need help!

I came to auto zone straight up LOST about what I needed. The store manager (DONT remember her…read morename) she helped me multiply times about doing the same thing but she never got upset about my not understanding how to do it. I even met a mobile mechanic who fixed my car. I was worried for no reason. Please come by if you ever need something for your car. Plenty of parking spaces, entire staff had on mask and social distancing unforced. 5 stars hands down!!

Very fun experience!! Went in for a battery, attempted to install it outside the business, wrong…read morebattery BUT it was so much fun!! I got my hands dirty!! Bill and his sidekick were really cool about the battery exchange, took awhile but it was fun! I had a really fun experience installing my own battery. Bill's company and his sidekick made it such a good experience!!! Thanks y'all!!

They don't install wiper blades like other parts stores, and they don't require masks. The store…read morewas full of unmasked customers just now. I'm not doing business with a store that doesn't care if I die.

I have been to this store (3) times within the last 24 hours. I have encountered this wonderful…read moreyoung lady twice now. Her name is Chavida. I just want to say that her energy is so awesome. She's extremely enthusiastic and so helpful. On top of that, she is hardworking. The line was extremely long and she and her coworker got it down within minute, but she did it with a smile. We need more people like her in establishments these days. She has made my day twice now, yesterday and today

This is by far the friendliest AutoZone I have ever been to. They diagnosed an issue I was having…read morewith my car, printed out the part details, gave me sound advice on next steps, & did not pressure me to buy anything I wouldn't need in-store. They know their stuff, & I can tell the staff like working together.

I went here to get my battery tested today. They told me it wasn't good anymore (which I pretty…read moremuch already knew, but wanted to make sure) They helped me pick out a new battery and replaced it for me for free. It was a quick process and they showed me how to do it step by step when I asked so that I could do it next time. The battery J bought also came with a two year warranty.

1st Response Towing was quick, affordable, and super helpful! Thankfully it doesn't come up…read morefrequently, but I've recommended them to a number of people!

Afternoon, Thanks…read morefor the Great services that you offered to me today keep up doing the Great work, your very active , on time , quality work and cheaper too. It was nice working with you and have a little bit talking with you Caleb .

A young man working the front desk named Dalton was outstanding. I didn't have the right item at…read morefirst but that's what the computer stated so he got two others air filters for me to try and I found one that fits right. He is very apologetic and he didn't need to be cuz it was my fault but a very nice young man he going to go far in life.

Junior J. helped me not only figure out what was wrong with my car but installed a new battery and…read morehelped me get it in shape. Super helpful, guy deserves a raise. :) - Miranda Mahon

Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

I just bought a new car today from Jaquan Vincent and I can't say enough wonderful things about…read morehim. Being a single woman and buying a car can be a little anxiety inducing for me but that all went away when I met him. He was an ABSOLUTE pleasure to work with and I'd seriously recommend anyone to him - such a gem! I'd give him 10 stars if I could! Thank you!!!

I have dealt with Enterprise Car Sales again in Durham, NC & the car was sold to me without floor…read moremats, so I was told if I purchased the mats, I would be reimbursed for the purchase, I followed the instructions, but from April 2025 of this year till now I have yet to get a $26.59 reimbursement from the company. They appear to not stand behind their reimbursements of products, I recommend if they do not have everything on the car, do not do the business, once you put out the money, they do not reimburse you. I called the corporate office & was told the sales department handles this, I feel these people want to sell cars not reimburse for anything they claim to reimburse for.