Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

I've had tires for my Challenger and Stinger shipped here from an online tire store, and these guys…read morehave knocked out both jobs quickly and professionally. Good customer service skills with a friendly and helpful staff. No one tried to upsell me on other services that weren't required or needed. Twice, with a job well-done. Thanks GT&L!

I don't trust ANYBODY with my Audi...but when I stepped foot into this place after taking a 1,200…read moremile trip and getting stuck halfway with a bad tire and an engine light, I knew I had stopped in the right place. If you're looking for integrity, you've come to the right place. Big thanks to Phil and his team for getting me back on the road as soon as they could. This isn't a business that is trying to nickel and dime you, they're very knowledgeable and compassionate. The owner is hands-on with his team, and everyone seemed to enjoy working there. I'd highly recommend this shop to anyone and everyone; if you want honest, responsible mechanics to perform excellent quality service in a timely manner, bring your car to Garner Lube and Tune!

Only giving 4 stars because of the guy that changed my tire. Went up here on a Saturday to be told…read morethey had to close early and come back Monday. Come back Monday and then they told me they wouldn't have anyone to change the tire until the following Thursday. Then suggested I go down to Pooles garage but they said I would have to bring the new tire with. long story short someone ended up coming up and asking me if it was an emergency and I said yes and he kinda just dismissed me like just ring her up. Didn't say nothing about where to go or anything. They overwork the guy that did my tire. Nobody helps him and it's wrong. This review was from two years ago. Hope it's changed 2026.

Went there for a used battery and the vast amount of parts was impressive. Seems to be a very…read moreuseful option for used parts

Pro tire on Capital Boulevard you should be ashamed of yourself I came in from 9 AM. I didn't leave…read moreuntil 11 and I only left cause I asked him what's going on. You are allowing multiple people to walk in front of me and they just came in. They have no appointments just allowing them to get service first the person behind the counter said you're getting the oil change for free so basically his excuse is since my oil change is free. I deserve the weight. Racism absolutely playing apart in this. The people that came in with no appointments were white. I'm black. they ask the people that were of color to come back in 3 to 4 hours while I was there waiting, but everyone else will have a different color got served right away then the gentleman behind the counter told me not to come back and I said why because I'm expressing my feelings, I'm noticing that you allow people to get service and I've been here for hours. Very rude. Very disrespectful. Don't waste your money. Don't waste your time. then this clown kept staring at me like I'm supposed to look away or be scared or something . very unprofessional the person I'm referring to is fat and has a ball head a little bit of hair on the side I think you know who I'm talking about . Isn't that right fat boy. If I can give a negative star I would but that's not an option they did have one employee that kept it together, but that that NIA was a bitch i'm pretty certain he has a vagina.

Went for an inspection and was in and out in 10 minutes with no issues or annoying attempts to…read moreupsell parts I didn't need. Also really friendly customer service.

We brought in our Lincoln and asked them to do a "entire overhaul of all systems" we knew the…read morecoolant line was likely in need of repair and said "we are thinking about selling it so want you to tell us everything that is wrong." When we picked it up they said "it's in great shape and just needed the coolant line replaced." I drove it off the lot and noticed the air wasn't getting cool. 2 days later, the AC went out completely. We brought it to a different shop and they pulled out the cabin filter which was entirely black and clogged (pictures uploaded). In addition to that, the Freon line had been sprayed at Walton's and had a microscopic hole. The new auto shop said "there's no way they missed this." We called, to obviously voice concerns about the cabin filter not being checked when we asked for an entire overhaul... they said "we never brought it over to our services side"... I'm not sure why they wouldn't do that. I'm incredibly disappointed in the service we were given at this shop. We were told "it's unfortunate timing and a coincidence" it's ABSOLUTELY NOT. It's bad business. I will NEVER return and I will recommend that people do NOT go here ever again. I'm confused and frustrated... come to find out they don't even check transmissions or engines at this shop!! Which was never disclosed to us. Save yourself a world of pain and money and do NOT bring your car here!

When I moved to Raleigh 26 years ago a neighbor of mine recommended I use Walton's Family Auto in…read moreGarner. I took his advice and have been going there ever since. Kevin Walton was a good and honest man, who I considered a friend. Since his recent passing his son Jeremy has taken over the family business (where he has worked for many years). It is good to know that whenever I need car repair, or just an inspection or oil change, I can trust Walton's Family Auto! They don't take appointments so you may have to wait an hour or two or leave your car over night to get the work done. They are reliable, friendly, and most importantly in this industry, honest! Thank you Walton's Family Auto for your years of service, I wouldn't go anywhere else!

Great service, very knowledgeable and friendly associates! Willing to work with you!! They are able…read moreto do almost any service here, as well.

I recently sought out a pre-purchase inspection at Epic for a used vehicle I was considering…read morebuying, and worked with Junior throughout the process. While the results were not what I had hoped for given my interest in the vehicle, Epic identified several significant issues that would have resulted in costly repairs had I proceeded with the purchase. Their thoroughness and expertise ultimately saved me a considerable amount of time, money, and frustration. I am truly grateful for the exceptional service provided by Junior and the entire Epic team.​​​​​​​​​​

I brought my 2025 Chevrolet Silverado 2500HD in for service and was ultimately very disappointed…read morewith the overall experience. My wife dropped the truck off at 8:00 AM while I was at work, yet I still found myself waiting past closing time to pick it up. The final bill exceeded what I would have expected to pay at a Chevrolet dealership for the same maintenance. While I understand quality work comes at a price, the value simply was not there for the amount charged. What left the strongest impression was sitting in the waiting area listening to the manager/owner conduct business calls that did not reflect the level of professionalism I expect from a company handling expensive vehicles. Between the excessive cost, the lengthy turnaround time, and the overall customer experience, this is not a shop I would choose to use again. Read the comments!

Carfix has a great team. Friendly. Professional. They get you in on time. They have a shuttle…read moreservice. They even send pictures of what they find. Seems like an ideal experience. What killed it for me was the estimate. First, it was WAY more expensive than I thought. But I could have dealt with that had they just broken down the bill for me: parts, labor, recycling fees, taxes. You know, the same way every other shop does it. But when I asked for this, all I got was, "Out system doesn't do that." Dead end. So I went where I could get more transparency.

Quality Plus is our go-to when our Subaru isn't feeling up to more adventures…read more All of the staff are friendly, helpful, and welcoming. If available, they have loaner vehicles or do shuttle service which is such a great add-on to their amazing customer service. If you are waiting, there is a waiting room with comfortable seating and magazines for reading. They give you a call during the waiting process to update you on your vehicle. We never feel pressured to purchase unnecessary extras but are informed when there may be future visits. The best thing though, is the cookie they put in your car when you leave. Those cookies are delicious and it's a nice touch to their service.

The best thing about Quality Plus Automotive Service is the people. No, it's their customer-centric…read moreservice. No, it's their pricing. No, it's their quality work. No, it's their compassion and sense of humor. No, it's ...well, EVERYTHING! This was my second visit to the Wake Forest location, and my 2017 Mazda6 has not run this well since I bought it in 2017! They have performed some larger items, and much to my surprise, the cost was much less than the dealers in Raleigh. Unlike the dealer, I didn't have to take the car back for a second visit to get the initial repair fixed!! To top it off, they replaced the battery in my key and vacuumed out my car without asking. And the cookies they leave on the dashboard are delicious. As long as I am living within a 2-hour drive of the Wake Forest location, I'll be a loyal customer. Thank you to the great folks at the Wake Forest location!!