Only giving 4 stars because of the guy that changed my tire. Went up here on a Saturday to be told they had to close early and come back Monday. Come back Monday and then they told me they wouldn't have anyone to change the tire until the following Thursday. Then suggested I go down to Pooles garage but they said I would have to bring the new tire with. long story short someone ended up coming up and asking me if it was an emergency and I said yes and he kinda just dismissed me like just ring her up. Didn't say nothing about where to go or anything. They overwork the guy that did my tire. Nobody helps him and it's wrong. This review was from two years ago. Hope it's changed 2026. read more

Went there for a used battery and the vast amount of parts was impressive. Seems to be a very useful option for used parts

I called for a part, was quoted a price for a rim. I asked if he could put the tire on and they agreed. The price for the rim and the installation were reasonable. Replacing the spare under the truck the part that held the tire was broken. He said he had the part for $75. They pulled the part, did the repair work and sent me on my way, charging me only $50. three people, including the owner were involved in the repair. They get an A+ in my book. read more

I went there today as I was killing time before visiting some family in the area. From the street they looked like they had a large selection of vehicles in stock. I needed some parts for my 90's GMT and Mini. I noticed that they had quite a few cameras in the area and some odd signage! The guy at the counter was an older white man with glasses. This could not have been any ruder if he tried! I think he has a problem with black people, you know the type, dismissive, condescending and abrasive! I asked for a particular part, and he didn't give me the courtesy of looking up before saying "no, we don't have it!" I'm not from the area, just visiting, but if I were, I would advise black customers to go elsewhere! At a glance the business looks like it could have what you needed but why go through the indignity of bigoted customer non-service!!! I would put a NEGATIVE 10 rating if I were allowed!!! read more

George went above and beyond to help me try to locate an obsolete part. Even though, he did not have what I needed, he did try to send me in the right direction. read more

White man that runs front desk, very rude and unprofessional, I needed a part for a vehicle so I called ahead of time asking for a quote, man who answered said 115$, I later call back telling him that I need that and would like to get it but with out a other piece that comes with it, he said ok and it would be 50$, I show up very respectful Hispanic man helps me and tell me yes it be 50$ for the piece I said ok I was waiting for it then that's when old rude pops ( white guy in glasses) , says it be 125$ I said but the other guy said 50$ he said " will I'm the owner" and proceeded to charge me 20$ more dollars. Also that same old man with glasses seems very racist. I also peeped how he treats different customers from color differently. read more

The white guy with the glasses in the front is a complete a**hole! I understand mechanics are rude or chippy anyway; but this guy is freaking douche! Rude, no compassion about his own profession and a complete sour soul. I'm sure he does something to effect this planet in a negative way during his spare time but it sure asf ain't selling car parts and helping people or anything positive. Mr. Jackson should give him a vacation cause he definitely is probably running people off, stealing, or putting your business under. Wish I never came to get a part from yall. YELP asked what can be improved;EVERYTHING in my opinion! Jorge was great the white guy with glasses sucks! And he's slow. No phone etiquette. I was trying to work something simple out he is no help! People I would not spend money here unless you looking to get screwed over and waste your money! read more

Very friendly and reasonable. Quick and professional. Will definitely go back for more.

Looking for a specialty part for my Infiniti G37 and luck came my way. They had a wrecked G37 and it had the part I needed. Front desk was awesome, the picker did the work for me and everything worked out great. Highly recommend this yard! Owner is a great guy too. read more

This place is a joke. I wanted a dome light switch for my Avalanche and they were going to charge me $50 for one switch. The same switch new on Amazon is only $42. I thought you went to a yard to get things cheaper. I will never be going to this yard again. ACDelco D7096C read more

My name is Barbara from Wilmington, N.C. I came in contact with An Beautiful and helpful individual name George who works in this store. George helped me to locate a hub cap for my 2011 Toyota Camry. And because I live in Wilmington, George offered to ship the hubcap by UPS, instead of my driving all the way to Raleigh to pick it up. This was a GREAT idea, as I do not know my way around Raleigh. He not only saved my brother and myself time but money also. I do appreciate this company having employees like George I do Pray this company will continue to prosper as it continue to help those of us who need help Thank you read more

this place is a scam. they will give you a bad part, and when you bring it back they give you attitude and treat you like an animal. after of waiting an hour to get a refund and leave they stop the processing of the refund. you might see it in your bank after 5 mins but the next day won't be in your bank. be careful read more

My wife was traveling and ran over a piece of steel that fell off of a truck in front of her. Tire didn't blow out and she made it to Raleigh and spent the night. In the morning she noticed the flat tire. Called AAA, guy was there quick to change tire. When he pulled tire off, he noticed rim was bent and damaged. Wife calls me and I Found JAS online. They had a rim. She had a friend take her to JAS with old rim and tire. An associate said he had five rims. Let her pick the best one. He took tire off bad rim and replaced for her on their rim. Balanced and all. Took great care of her. Would recommend highly for their customer service. Price was decent too. Thanks to the associate that handled this and yes, she did change it herself when she took it back to her vehicle:) read more

I was looking for a discontinued hood and they had several cars to pick from. I was surprised they even had two 3000GTs out there. I was able to get all the parts for my car and even found some for my truck that i wanted. The prices for each part were about $5.00 cheaper than a few other places, so I probably saved over $30. read more

If I could rate it zero stars I would. The customer service is horrible!! Very disappointing

best business and management practice, good will ,service, and price reliability, working parts tested sold at fraction of market and bechmark with confidance and human level comunication without technical jargans, tom freindly professional and direct strate suiter w/o b.s. just enough and acurate know how of expaining the fucntion of parts beforee and after buying. no dirty sales trics, phon gets busy as nature of business so just bear and be pationt and it will be worth waiting and calling othher place with more price, less reli,and you know the drill just check it out jackson auto & see ,i got transmission & am checking it out, so far no problem but the best from tom at jackson auto. read more

This place is a f** * joke! Terrible customer service, the guy at the front desk is a fool ! He looked all the items I had and he gave me a total price 75 $ Wich I think it was high, and than when I was ready to leave he said, I didn't charge you for that that thing were already here. I said Bro, I brought it here , he said not you didn't I'm going to check the cameras, I told go ahead , I don't know if he didn't but he came back and told me just leave! Wtf? read more

absolutely terrible customer service. waited 35+ minutes just to get properly helped. after i was helped, i waited even more in the heat just for an overpriced part that didn't even fit. read more

Absolutely terrible service and all around business practice. DO NOT TRUST THIS COMPANY. I talked to the owner after breaking down 4 hours from my house. He said he could have a new tire and rim (the parts I needed) out to me by Tuesday. This was on a Friday. I explained that I was in a bad situation and would have to stay with a friend and take off work but if Tuesday was the soonest I could get the part then so be it (nowhere else had the parts used at the time). He assured me everything would be fine. Tuesday comes and he sent me a completely busted tire in the mail and refused to give me a full refund. Not only was my money lost but 4 days of my time was wasted and I had to take more days off work. Long story short I didn't get home until Thursday. For the sake of customer service and trust everywhere please don't do business with this place. read more

what?? i've been ther and called for advice... even took my wife. found everything i wanted and stuff for my friends van too. no arrogance at this place, that's why i like it going back today. been to 2 others here who are arrogant - maybe you'll like it there. nines is also great apparently a hidden secret. read more