Highly recommend Kira at Mercedes Benz of Music City! Easy purchasing experience! Kira found me…read moreexactly the next vehicle I was looking to own. Professional, knowledgeable and very enjoyable to deal with sums-up my vehicle search and buying experience with Kira.

A Frustrating Experience at Mercedes Benz of Music City's Service Department…read more If you're expecting the luxury service experience that should come with taking your vehicle to a Mercedes dealership, Mercedes Benz of Music City might leave you disappointed. My recent visit was a string of miscommunications, unexpected costs, and an overall lackluster customer experience that fell well below expectations. The Loaner Car Debacle From the start, things were off. After my car was towed to the shop, I requested a loaner vehicle and was assured that one would be available the next day and that it would be held for me. When I called back the next morning? Suddenly, it was 3 to 5 days before one would be available. Then, to make matters worse, one of their technicians, Noah, actually suggested that I rent a car instead. Not exactly what you expect when you're told a loaner will be reserved. Pushing Sales Instead of Service At one point, their sales department reached out--not to check on my service experience, but to try and sell me a new car. After that? Radio silence. No follow-up, no courtesy check-in. Just another attempt to push a sale without ensuring their service department was actually taking care of my current vehicle. The Costs and Previous Service Issues When the diagnostic came back, it was a whopping $550 just to figure out what was wrong. Turns out, it was the starter, and fixing that alone was nearly $3,000--not to mention the other recommended services that they tacked on. What made this even more frustrating? I had recently come in for an oil change, and not only did they fail to reset my onboard computer, but now I was being hit with more costly "suggestions." Poor Communication and Customer Service When I finally picked up my car, the experience was completely impersonal. Unlike other Mercedes dealerships I've been to, where the staff ensures a smooth handoff, I was barely acknowledged. No manager came to speak with me about the issues I had with the service department. Instead, I was handed my keys and vaguely directed to find my car outside. I was literally left wandering the lot, clicking my key fob like I was lost in a grocery store parking lot. Final Thoughts The one bright spot was my service technician, Kalyn, who was friendly and professional. But that alone wasn't enough to make up for the poor communication, inflated costs, and lack of basic customer service from the rest of the team. While I appreciate the discount provided after raising concerns, my experience at this location did not reflect the level of service I expect from Mercedes-Benz. I truly hope they take steps to return to the high standard of customer care that the brand is known for.

This is the first negative review I've ever written and I know how important reviews are when…read moremaking a major purchase. Please know I've done my best to write this with respect and honesty, as I have email and phone records to support my claims. My experience with Alexander Automotive was so troubling that I felt that I need warn others. Throughout the process, I was lied to, and crucial information was deliberately withheld. There are several concerns that appeared throughout the process, such as speaking negatively about another dealership (Cool Springs Toyota), but I will focus on the two major issues that is intended to help others reconsider doing business with this dealer. The first major issue was the blatant lies about the condition of the truck. Allan, the GM, assured me the Toyota Tundra I was interested in was "immaculate" with no rust. However, an inspection by another Toyota dealer revealed severe rust problems, with parts suspiciously painted over to hide the damage. The inspector went as far to say that he himself would not buy this truck. The second major issue was the withholding information about recent severe damage to the truck. When I requested the vehicle history, the CarFax report provided by Alexander Automotive omitted a recent severe accident that caused structural damage. My independent vehicle history check revealed the truck had "severe damage to the structure" from an auction purchase just a month prior. This blatant omission is deceitful and unacceptable. While their communication was prompt and polite, their deceptive practices overshadow any positives. To anyone considering buying from Alexander Automotive: beware. The lack of transparency and dishonesty I experienced were shocking. If I had trusted them, it could have caused serious financial harm to my family. If you value your money and trust, shop elsewhere. Avoid Alexander Automotive at all costs.

Dane was outstanding and worked very hard to make the buying experience hassle free and low stress…read more Would buy from him again in a minute. You can trust these folks.

David Smith was kind & fantastic to work with! Very nice cars on the lot. His lunch recommendation…read morewas superb, 10/10 recommend.

I can't recommend Hans and the guys at Autopro enough! I've bought every car for myself and my…read morefamily from them for years. The service is always top-notch, and they truly stand behind everything they sell.

I met Tony today. Great guy, great attitude awesome inventory I did not find the truck that I am…read morelooking for but, I am sure that they will find it for me. Awesome

Evans Auto Exchange located at 2240 N.W. Broad St., Murfreesboro, TN 37129 is selling lemons. They…read moresold my mom a truck that had sludge in the motor, cracked manifold, and much more. This is horible way of doing business. If you are looking for a quality automobile, I do not recommend this dealership. Please pass the word.

Very helpful!! All the workers were very kind and friendly, they were able to help me as I am…read morelooking for a new car. Thanks!!

Recently purchase an awesome car from Incline Motors with Paul. They put new tires on the car and…read moremade sure it was up to date on all maintenance. Paul is a great salesman we purchased a car from him 10 years ago. Everyone at Incline Motors was very friendly and knowledgeable. The process was smooth, and we also love the credit union they use for financing which is Redstone Credit Union great experience with them as well. Thanks to Paul at Incline, you guys are great! Looking forward to our next purchase!

Awesome car selection. 2003 Dodge Viper SRT-10 in Viper Black really caught my eye as it's been my…read moredream car for years. Duke in the showroom even started the viper up for me to hear.

Response to owner, Feb. 25, 2026 Kelley, first of all, let…read moreme say that to my knowledge no detailed pre-purchase walk around video was ever provided. I have went back and looked at all emails, text messages and online communication just to verify and confirm that no video was ever sent nor received. If some walk around video was provided please by all means post it here so we can all see! Your first offer was nothing less than an insult and the second offer I declined because you wanted me to sign a legal document that my attorney advised me not to sign. At the end of the day what's done is done and I just want other people to go into a purchase like this with their eyes wide open. I hope no one will ever purchase another vehicle from you without doing a detailed inspection. Again, lessons learned.

Spoke with Steve during the summer about getting me into a car and he gave me a time frame and…read morenumber. I met both of those and he got me into a great car with a fantastic price, highly recommend!!!

In for my first year service and service manager Robert Selph knocked out of the park. He addressed…read moremy concerns, showed where the control I needed was found and walked me through it. Best service manager I have ever worked with bat none.

Dustin gave me coolant and told me how to fix it myself cause I'm broke if you buy an as is car…read moremake sure to get an inspection before hand and don't learn the way I did.