After my 2025 was vandalized Rob Selph in the Service Department at Darrell Waltrip Subaru bent over backwards to help us with dealing with my insurance claim department. Rob went the extra mile to resolve our problem. What a great young man. He makes Subaru a pleasure to deal with. read more

I'm only giving a 1 star because .... -They paid for me an Uber to go back home, while they assessed my vehicle. -They waived the $250 assessment fee, after I pointed out that was not discussed with me. -They sent a cool video, explaining what they said my vehicle needed. -They washed the exterior of my vehicle. -The person (Amanda) who was working w me was extremely nice! ---------- They would get a 0 because.... -They wanted to charge me an astronomical fee ($2,673) for what they said needed to be done. Another shop quoted $1220 for exact same job. Big difference in price! -After assessing my vehicle at another shop, they said I didn't need all the work the Subaru place noted. It was confirmed, that Darrell Waldrip Subaru was going to charge me for work that wasn't required. The other shop only charged $895.58 to fix everything. BEWARE OF A SCAM I have paperwork to prove the above. I will avoid taking my vehicle back to this place at all cost (literally speaking!) I didn't trust dealership services before, definitely don't trust them now! Sad, they take advantage of customers that way! __\\__\\ Ms Kathleen, business owner, your service manager has not reached out to me, as you indicated they would. I would think if you had valid concerns, making a call to me, would be a priority. Also, I tried contacting you personally. But, there is no way to reach you in the system, unless you send a message to Yelpers personally. Update: Service Mngr., Will, did finally reach out stating that he had difficulty finding my contact info. read more

I stopped by to test drive a new outback. The place is easy to spot and safely pull into. I parked in the front and went to pull up some cars on my phone. While doing so, about 5 different salesmen stood feet away behind my car and on occasion looked directly inside at me through my side windows. It was incredibly off putting. Their website wouldn't allow me to close a pop up on iOS. So, I was unable to view their inventory myself. Very poor web design. Rather than leaving myself at the mercy of these lot vultures, I fired up the bimmer and left. Creepy vibes, would avoid. read more

I would give zero stars if possible. VERY, very frustrated with what I thought was the best of the Subaru dealerships in my area. I have been a Subaru owner for almost 10 years and was considering buying my fifth in a row. However, I made the TERRIBLE mistake of scheduling an appointment for an oil change and tire rotation for my outback on a Tuesday. I arrive for my appointment and am told (after my car is driven off) that it will be TWO HOURS. With an appointment. I am then shuffled into a tiny space crammed with at least 25 people if not more. Not only will I not buy any future car I get from this place but after several years of getting both of my current Subarus serviced here (and driving over 30 miles to do so), I will never return here for service. I thought the rudeness and thoughtlessness I'd experienced at the other area dealerships was awful, but this experience tops those. Do better! read more

Excellent service! Very caring and provided professional service! Highly recommend the maintenance department!

Worst dealership I've ever dealt with. Attempted to charge me $790 to replace two tire sensors. Wow. Discount tire? $180! UNREAL! DONT TAKE YOUR CAR HERE! CROOOOOOOKS!!!!!! Seriously! read more

Todays Facebook ad showing 0.9% interest on new Subaru. Wife and I went in today to buy a new car. Last oil service they gave us a flyer telling us what they would give us for our car on trade in. They offered us $7,000. less than on the flyer and said the 0.9% interest did not apply to new cars. Read the ad in the picture. So disappointed, we were prepared to drive home a new car and our day off we took was wasted. On edit: I need to say our oil change service today was 5 star. Thanks Robert Selph! read more

Darrell Waltrip Subaru - Copy of ad - Car Dealers Near Me - Franklin, Tennessee

After having my 2020 Subaru Forrester installed with new brakes, oil change tire rotation, and fluid flush from another business, I had check engine and sensor lights issues. I took it to Darrel Walltrip Subaru today to have all the issues addressed. Including a driver side window that wasn't working properly. The customer service technician assigned to me was Ellis Roberts and I have to say he was amazing! He checked on me several times throughout the day on the process as it took many hours to complete the repairs. And he did let me know that upfront, which was very nice and courteous and told me that he let them know I was going to be waiting for the repairs that day so he ensured to make it priority so I could get it done ASAP . If I could personally request his assistance again in the future I would! And I highly recommend this Subaru dealership for repairs. I will never take my Subaru to any other place but this dealership and this one is close to me, and I am grateful for it because I will be a loyal customer. I love my Subaru and plan to have it for practically forever! Thank you, Darrel Waltrip staff, including Diana, a customer service representative who was super personable. We had a great conversation and truly appreciated her assistance! Everything was fixed on my car to perfection and I even left with a beautifully clean washed car. read more

Darrell Waltrip Subaru service has been my go to service for nearly ten years. Bryan Bock has been especially helpful for all my needs over the years. Always going through extra mile! read more

The Darrell Waltrip Subaru is one of the best in the area for their friendly and prompt service. We bought a previously owned vehicle here, and the personnel who helped us out were really thoughtful considering we were first time buyers. Granted, buying a car is an arduous process regardless of where you go, but the sellers here were more than happy to hear out our questions and offer reasonable add-ons when available. In purchasing our vehicle, we also received a series of complimentary oil changes and mechanical check-ups. Upon heading into the dealership for our first service on this vehicle, the visit went incredibly smoothly. My vehicle was received at their drive-in dock, someone immediately came to check on and welcome me, and I was asked to wait in their lounge area which also provides free wi-fi as well as coffee. I had an appointment at 7:30am, and I was out of the dealership in less than 30 minutes for an oil change. This was so quick and easy, so if you have a Subaru, I recommend driving out a bit more to this dealership for service. Everyone has been so kind and thoughtful here. I'm impressed by their attention and service to customers. read more

I made an apt for an oil change, a headlight and an issue with my sunroof. I pulled in promptly @ 8:30 and was ushered to Taylor Jones, in the service area. I was warmly greeted and let him know that I needed to cancel the oil change part as my son needed a ride from the airport. I was quoted a charge for evaluation as far as the sunroof went and of course the fee for the headlight. Taylor had me walk out to my car with him where he quickly and deftly reattached the "accordion" section of the roof, explaining why and how he could do that. Then he went into the parts section of the service area and came out with the bulb that he devised I would need. He popped it in and said "you're all set and I'm not going to charge you for any of this. Now you can be at the airport to pick up your son." I was gobsmacked and so grateful that he even waived the standard evaluation fee. I always have an amazing experience making the trip from Mt Juliet worthwhile. read more

My car needed major repairs. I needed a new engine and a clutch. I had my car towed to Darrel Waltrip, and they took great care of me and my car. Chuck kept me up to date with what was going on and helped me out so much!!! I appreciate the care and personal service that I get at Darrell Waltrip more than I can express. Thank you to the whole team! Chuck is amazing!! read more

I have a door leak where the water gets inside the door every time it rains or I wash the car. The dealer had my brand new 2022 Outback for three visits totaling 24 days in the shop. Then they tried to tell me that the water is supposed to get inside the door. It now leaks worse than ever. last week I called and made an appointment for an oil change and tire rotation. I asked if they could look and see why the engine appeared to be skipping and they made an appointment for 11:30 am the following week. when I took it in they told me that they might need to keep it overnight because they were very backed up. Over 5 hours to Change the oil and check for an engine miss? In my opinion the car is a lemon and the service dept. is pathetic. read more

Would give 0 stars if I could. I went there to get my car fixed because my air conditioner needed replacement and they "found" a slew of issues that would total to $9k in repairs. I declined everything because I wanted a second opinion. I went to my trusted dealer back home (I'm in college) and they basically said the only thing that needs attention is my air conditioner. This dealer seems to red flag any potential issue and essentially makes you think that your car needs all of these repairs. This is predatory and wrong. NEVER GO HERE UNLESS! read more

Rob in the service department is amazing! From the moment I called to talk with someone about the issue with my Subaru all the way to service day. They were kind, sincere and honest with time frame and scope of work. I highly recommend Darrell Waltrip Subaru in every way. Thank you for your amazing customer service. read more

Best Subaru dealership I've ever worked with. They serve with honesty and integrity. Taylor goes above and beyond. My car is my office and I need a dealer that gets me back on the road quickly and with a safe car to drive. read more

While we did not purchase our Outback here, we come here for service. Our Service Advisor, Sean, is always very friendly, professional and knowledgeable. I highly recommend this service department and especially Sean. read more

Fantastic Subaru dealership service center. Friendly and professional staff who listened and solved my concerns of a warranty repair of a bad starter. Great communication and follow through. Recommend completely and will return again should my car need any additional work. read more

The Service Department, and especially Brandon Tidwell, is the reason that I buy Honda. If Brandon says we need service, then we really need the service. Brandon once told us not to spend money on an unnecessary service. Who does that? Buy Honda and service your Honda at Waltrip. Jim Boyer read more

I highly recommend that you give this place a chance. I've been going to Darrell Waltrip Subaru for car repairs for years. They have excellent service, a very high track record of success with any issues I've encountered with my 2005 Legacy, and they are very fair in the rare instance where a valiant effort doesn't quite fix the issue on the first try. My service agent is Taylor, and he goes above and beyond. He's great at listening about specific, sometimes nuanced, issues and communicating between the customer and the mechanics (who also do great work). This is a case where you might pay just a little more than average, in general, but you get more than what you pay for (excellent service, actually fixing the problem, transportation assistance if you need it, etc.). read more

I can't write a scathing enough review. We were in town from Chicago for my mother's funeral. It was time for the 90,000 mile service on our Forester so we decided to get it serviced in Franklin, before driving back to Chicago. First of all, this dealership charges $100 more than our dealer in Chicago for the same service. Why? But okay, fine. Then the mechanic there told us we needed over $3000 worth of work replacing the "control arms" and that the "bushings were shot." We decided to get a second opinion and our trustworthy mechanic in Chicago confirmed there is absolutely nothing wrong with either control arm and the bushings (whatever those are) look great! TLDR; Also, our car drove noticeably worse after being serviced than it did when we took it in (brakes shaking, alignment felt off). My husband demanded the manager explain why the car would be suddenly driving badly after they serviced it. A manager at Darrel Waldrip Subaru said possibly the suspension had gotten messed up when they put the car on the lift. To his credit, he then took the car for a drive and determined that the brake pads were suddenly warped (when they hadn't mentioned that before and they hadn't shown any signs of being warped to us driving it). He had them smooth the brake pads out (good manager), but no one could explain how or why that happened. And frankly, I wouldn't trust this place with a car wash. read more

I was excited to try a new dealer by my new home, people were nice to me when I dropped it off and my wife when she picked it up. Here is thinks, I am particular about about my cars and cabin filters get changed every 10k. Just so happen I changed it the day prior....now the bait and switch. They tried to talk me into getting a new one saying it was filthy. The part is less than $10 and with everything they wanted about $60. Sad they rip people off like this this. Even I changed it the day prior with a Subaru filter. read more

David Lamberth was a great help to my husband and me. He was very helpful and a very pleasant person. We are from Smyrna Tn .

ABSOLUTELY HORRIBLE EXPERIENCE!!! Mechanic back talked my wife over an oil change, manager then yelled at her because I called to complain. Also tried to charge my wife $285 for a service issue they caused. TOTALLY UNNECESSARY AND UNACCEPTABLE. read more

Courteous, fair priced service. We are always skeptical about bringing an auto into a dealership for service. This was the BEST experience. They were very considerate of our time, professional and best of all we were pleasantly surprised at the very fair cost of our a/c repair. Great experience. They will be our go-to service for our Crosstrek each time we travel through the area. read more

I have a Honda, Subaru, and Volvo, so all go to Waltrip in Franklin. When I took the Subaru for an airbag recall, they returned it to me with a broken mirror adjustment switch, broken vent on drivers side, and one of the windshield posts cover not attached. Since then the other post cover fell off. When I complained they said they would order parts to repair all the things that they broke. It took 3 months for them to get the mirror switch and replace, and they never repaired the vent nor the side posts. After a year plus, both of the windshield sideposts covers come off all the time, sometimes fall in my face while driving!! Not a careful shop, left my car in disrepair. Don't get me started what they did to my Volvo, but since they've lost the Volvo dealership I'll let that one slide for now, but suffice to say it was a worse experience!!! read more

Darrell Waltrip Subaru - This is how dealer gave me the car - Car Dealers Near Me - Franklin, Tennessee

I feel funny writing a review for this place as I am not a customer and likely won't ever be. I have been here a few times with Dream Girl when she has brought in her Subaru for regular service. She just loves this place and has bought cars from Darrell Waltrip for about 20 years - Honda, Volvo, and Subaru - and has all her maintenance done here. My observations are favorable. The service folk are friendly and knowledeable. The lobby is comfortable with tables available for those who want to work while they wait. I really like the area where you pull your car in. Doors open automatically and in the winter it is comfortable for both employees and customers. BTW, Dream Girl's 2017 Impreza sedan is a great car that I like to drive. It has all the safety equipment available when it was built and it does make driving easier and safer. It's comfortable though it does have a little more road noise than I like. But, my 2002 Lexus RX300 has got a bit of noise, too, as it approaches 250,000 miles. If I wanted a new car, I would certainly look at the Subarus at Darrell Waltrip. read more

I had an issue with my back hatch lock not functioning and fully expected a lengthy service call. However, my service advisors were able to do an override and it did not require any sort of repair or other intervention on their part. They ended 2022 in a wonderful way for me. I can't say enough about their helpfulness and their willingness to be customer service oriented! So happy to interact with this service department today! read more

BUYER BEWARE!! Read this before you purchase at Darrell Waltrip: I purchased a 2017 Buick Lacrosse Premium: Day 1: Bring home that night (4 mile ride) and there is a scratch in the door. On the ride home the tires are thumping also. I have to bring to the shop because they have to paint the door. Mind you this is a BRAND NEW Car. Also, they state to me you have flat spots in your tires and after 1,000 miles you won't feel them any more.. Really? 2. I come home and then my family notices that the molding is not right and I take it to them.. They said we have to order all new side molding and reinstall.. (This is just a week after the car was purchased). 3. The car has terrible noise in the roof and can't hear music or people when driving. Brought in and they needed to tighten something in the roof. (Once again all within the first few weeks). 4. About 6 weeks in and at around 1200 miles the TRANSMISSION WENT on the car. Yes brand new car I am talking about here. They had to replace the WHOLE transmission. Needless to say I wanted to get the car replaced. The management team at Darrell Waltrip states "We are the dealer and don't make the cars" We fixed what was wrong and we can't do nothing if Buick doesn't want to help us" I believe this is a COP out and using this to wipe their hands clean. So the Lawrence the General Manager states to me.. IF we have ANY I mean ANYMORE problems I will take it up with Buick Myself and get it addressed. Well I am going in this week for the third service issue since that statement and every time I mention his statement he ignores it. To add insult to injury, I went around and looked what I could get for trade in or straight out purchase for the car.. Darrell Waltrip the car dealership I am having issues with in good conscience was giving me 2-3K less than dealers I was visiting. What does that tell you about how they want to take care of their customers?? They know of the issues, they promise to fight for you and they don't.. Then they low ball you on the trade in or buy back.. Can't take a loss or do the right thing. Nope.. They need to make sure its all about them and how it benefits their bottom line first. Instead of just taking care of a lemon of a car and a dissatisfied customer.. If anyone wants to know more please message me and I can give details and proof. Just go somewhere else. read more

They will screw you with a smile. Took my vehicle in for a malfunctioning door. After three hours they changed the fluids and put new tires on it. The third set of tires in less than 30k miles. Plus they didn't fix the issue I came in for. Horrible service department. read more

I had a freak accident in which I destroyed my hydraulic lifters on the back of my Subaru Outback. My car was loaded for an out of town trip and the hatch would not stay open due to the damage or close securely. I called Bryan at Darrell Waltrip and he said even though they were booked up he would work me in. After my arrival, I was in and out in less than an hour! Thank goodness they had the parts and he had a tech available! Thanks guys for being there when I needed you. read more

I had a fantastic experience at this Subaru location today! Steven is a kind, transparent salesman and is a joy to work with. Everyone we spoke to on the team was extremely pleasant and with an appointment, we were helped very quickly. I am so excited to drive my new Crosstrek! read more

Note that the e-mailed survey asked me to share this review after completing it: Scheduled recall work to begin at 7:30AM on 5/2/2016 - Came in and was greeted and service work arranged. The service tech said the appt would take about 40 minutes so I decided to get a ride to work instead of waiting around. I did not receive a call following up on my service but had to contact the service department myself at around 11:30AM and heard back about an hour later that my car had not yet been looked at but would be soon (even though I scheduled a time on the service request site). I received another call around 2PM stating that my car had failed the recall check and that I would need to come back to get a rental car. Rental car process went fine (aside from having a lower quality car than what I brought into the dealership, that I had to drive over to the rental car place, inspect the car in the rain, etc). I hear nothing from the service department so I call in at 5:15PM on Friday 5/6/2016. Car is ready, come pick up car. I accelerate onto highway 65 roughly half a mile from the dealership and immediate I hear a pop and feel a loss of boost which causes my car to go into 'limp-home mode'. Note that this was less than 10 minutes after leaving the dealership. Come back to the dealership, no Subaru techs are available so I have to take the rental car home. The only good part of this interaction with the dealership was that I received a call first thing on Saturday morning that my car was ready. They had found that the dealership had not securely re-connected the blow-off valve when the recall work was being performed. Luckily there seems to be no immediately noticeable damage to the car but I find it completely unacceptable that this could happen at a dealership. read more

I submitted an online inquiry to Darrell Waltrip Subaru and received about 5 or 6 automated emails but not one single reply to my emails or a single answer to my questions. Their lack of even the most basic service is mind boggling. I refuse to beg any business to take my money. I'm sure the awesome guys over at Jim Reed Subaru appreciate their lack of response! read more

My experience at Darrell Waltrip Subaru was outstanding. Radek Stempniak helped me consider all my options as the end of my lease on the 2019 Outback was approaching. He listened to me explain my needs and priorities and then kept me updated as cars arrived to the dealership. He explained my options and gave me plenty of room to make my decision. I really appreciated his patience and understanding. I feel like he listened to me and helped me make the best decision. read more

If there were a less than star I would give them that. Let me start at the beginning. I found a car on their website, a great car, perfect price, the subaru outback that I had been waiting for. Called Ms. Charlotte, explained that I had two small kids that are homeschooling right now and that I was also working from home so I needed to have everything said and done before I got to the dealership. In and Out. That was my only requirement. Charlotte calls and says that I was approved and that I couldnt pick up the car until Friday (this was Tuesday) It was again the right car at the right price so I accepted and waited. I called her Wednesday to make sure we still had a deal. Sure did. Thursday same thing, the part that had been recalled was in and was being replaced. Friday rolls around. I needed this car by Friday evening to take a road trip on Saturday. Me: When is a good time to come and get the car the kids school was canceled because of the storms for the rest of the day Charlotte: Did Adam call you? Me: No. What's up? Charlotte: The car sold on Sunday, but they didnt put it in pednding status. I wasnt notified until yesterday when the used car manager called my manager. Adam was looking into another car we were going to try to get at the same payment. Me: You've got to be kidding me. Ive waited for this car all week. I could have been in something else with this all already taken care of. I specifically waited on this car. And I was messaging back and forth with you keeping tabs on it. I need a call from your manager ASAP. Adam calls with the you guessed it 'the bait and switch' I was offered a lesser car for the exact same price or a more expensive subaru outback. I explained that I wasnt interested in the lesser car (subaru crosstrek) because of my family and the stuff that we do for sports. I also explained that I would be interested in the newer more expensive outback if the price was right. However, it was $100 out of my payment range. I even told Adam that I would come up in payment a bit if he could get it closer to what I needed no effort was made there. I asked Adam to have his manager call me. Enter Steve Powell Steve promises to do his best to make it right. He tells me that he would review the lot to see what would work for me and my family. Steve says that he would call be back in 30-45 mins. 1hr rolls around no Steve. So i call Steve, Steve says that he has found a car on his lot that would work for me. They already ran my credit again to make sure the numbers would work without my permission. Then Steve proceeds to tell me that he cant actually locate the car that is supposed to be on his lot. Yep, you read that right, not only were they up a whole car for almost a week, but now in the same week, a car is now missing. Wow. Can we say, wow? I have to leave my house to drop off my kid's school work at their school. I allow my kids to hangout at the park for a bit because staying there while Steve figures out his cars puts us closer to the delarship vs going all the way back home. (I live an 1.5 hrs away from the dealership) Steve calls me back and suggests that I go home because they STILL can not find the keys to the second car. He trys to convince me that he is doing everything that he can to "HELP ME." I at this point am very upset and leave the school park. After about ten mintues I call Steve back explain to him that it is not his job to "HELP ME," it is his to earn my business (which btw he HAD until they screwed up royally TWICE) and that he should be doing everything he could to do just that. I explained that if he was that interested in earning my business he should be dropping the price of the more expensive outback (the one he could at least locate) to accommodate me and my needs at this point. Steve says that he cant drop the car $2,000/$3,000 and that he would lose too much money by doing that. I then asked what my time and efforts were worth after waiting 4 days for a car that was promised to me. How much was my time and effort worth. Steve couldnt respond to that. I explained that word of mouth would do more damage than $2,000/$3,000 would. I then explained to him that I would file a complaint with the BBB for the 'bait and switch' claim and that I would leave a review for him insuring that he would loose his $2,000/$3,000 anyway. So if you have any questions about the lack of serivce or apparently product please email me @ keshia.shea86@gmail.com I would be glad to answer any questions. Have a wonderful day unless you are Steve or Adam. read more

My wife and I purchased a Subaru from DWS in June. The salesman was great and we love the car. We live in Georgia and we were promised that the paperwork we would need to register the car in Georgia would be sent to us in the next couple weeks. After nearly 30 days; no paperwork. When my wife finally called them, she was told the paperwork had just come in. DWS overnighted it to us. But by that time, 30 days had passed and we had to pay $117 dollars in late fees. We think it is highly coincidental that the day my wife called, the paperwork "had just come in". What would have happened had we not called? In my July 23 letter to Sales Manager Marquardt, I asked him to reimburse us for the late fees. As of today, August 13, my letter has gone unacknowledged by Mr. Marquardt or anyone at DWS. Seems like we are a customer who is getting ignored.......... Brad C. Atlanta, GA Aug 14 My review prompted a call from Maggie with dealership. She resolved the matter for me. Thank you DWS. read more

I had my impreza in for an inspection and oil change. I had a few questions because I am putting a lot of miles on the car these days. I have to say that my service department rep. Ellis Roberts was outstanding. He did everything requested and was extremely knowledgeable about my car and answered all my questions. It was a pleasure knowing that me and my car were in good hands at Waltrip Subaru. Thanks Ellis read more

Service Department needs a lesson in customer service. Scheduled a service appointment, arrived to find the service bay full, so parked and while walking in past several Service Department reps wasn't given a greetings but instead heads down, with a focus on customer avoidance. While in the service department, was ignored, no simple "we'll be right with you." or any other greeting to let me know I was recognized. After a short while of continuing to be ignored decided to cut my loses and depart the dealership. I reached out to the dealership to let them know of my poor experience and my e-mail went unanswered. Dealership has lost a customer as I won't be returning and would recommend anyone thinking about changing to Darrell Waltrip to think twice as Customer Service seems dead there. read more

We worked with Colton Revald to buy our Forester and we've never had a better experience in purchasing a car. He was informative, succinct, responsive to all calls and questions and just so easy to work with. We didn't have to spend hours and hours waiting to check out. And we love our new car. read more