We had a great experience buying a car from Autobahn Volvo. My wife wasn't sure whether to go with a new or used and they had a good selection of both. The salesman, Aubrey Clingings was extremely patient, knowledgeable and helpful. No pressure, gimmicks or up-sale, just a sincere desire to assist my wife. I would highly recommend Aubrey and Autobaln Volvo. read more

Deeply disappointed in the sales team and service at this Autobahn store. I was working on a deal with a salesman and while working with the salesman they sold the car to someone paying cash. AVOID THIS VOLVO DEALERSHIP!!! read more

This dealership and all Volvo dealerships I've been to are beyond great with customer service and ensuring an exceptional experience. I came in for normal maintenance and it was going to take a little longer than initially anticipated. They said they didn't have a loaner so i told them unfortunately i need to reschedule. They said hold up we can't let you leave like that. They gave me a loaner that was prepped for someone else and ordered another to replace that one. Talk about great service and no hassle/ rush to get it back. I was in a new loaner within 5 minutes and when i came to pick my car up it was ready to go and brought up in minutes. read more

Autobahn Volvo Fort Worth - Car Dealers Near Me - Fort Worth, Texas

We went to deliver a car for an employee of Mini Autobahn service. The employee and general manager didn't return phone calls. Poor Communicstion. Would you want to purchase a vehicle from someone that won't return phone calls? read more

Mike in service told me when my key came in he would mail it to me. Well he called and advised the key came in and wanted to make it easy for me,! so he sent the porter Mr. Smith. You know when service begins bad there is always time to correct and save the situation. Idk if Mike was aware of my original review, but one act of kindness goes a long way. Mr. Smith was one of the friendly faces from the dealership and I was happy to have my key (earlier than promised)! read more

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They really not honest people and will try to up charge you from the website price. We were interested in buying a used vehicle and you're better off buying it straight from the website. The salesmen (specifically Zach) will do anything go to sell you up even though the website price is 500-700 cheaper OTD. :( read more

Their service is impeccable! Chris in parts and Corey in service took care of me efficiently and courteously. I would highly recommend this dealership. read more

This dealership is not honest and has deceptive practices. The third-party document associated with our transaction was not properly separated or clearly explained to me at the time of signing. I entered into an agreement trusting that all terms and add-ons would be fully reviewed and explained as required by law. Unfortunately, this did not happen. Additionally, there were other troubling issues. Shortly after our purchase, the vehicle was listed on your business website for $2,500 less than the price we paid. Most concerning is the lack of response to our calls regarding these matters, particularly our concerns about the non-disclosure of the third-party document. We have made multiple attempts to resolve this directly and have not received communication in return. The dealership is aggressive with calls to sell, but will not return one call to resolve issues. Think twice before making a purchase from this dealership. Update 3/24/26 We finally received contact from one of the managers and were able to come to a resolution about our situation. We hate that we had to go to extremes, but we did state if we did not hear from them soon, we it would result to these measures. It took a month, but we are satisfied with the resolution. read more

Never will I buy a Volvo from this dealership ... I traded our Honda Pilot in and still after 30 days they have not paid the note off. August 8th it was traded in As I write this now on September 3rd still not paid off. I had to make a payment on the car also the account went past due 30 days which effected my credit score. read more

Great service and everyone was professional and helpful. Appreciate the video that was provided by service technician to show items that needed to be repaired. read more

Took my 2015 XC70 in for the 120k service. They were available on Saturday and provided a loaner. The cost was as expected, and the staff was congenial, friendly, and quick to please me as a customer. Car runs great. As should be expected, the costs for dealer service are more than an independent shop, but in most cases, I've had good experiences with Volvo dealerships throughout the US. read more

Adding that 5th star, mostly for exceptional service from Michael (last time) and Jeff (this time). So the S60 T5 is my wife's car, and when it needs serving, I bring it down here from Keller. Yes, there are a couple closer options (dealer and non-dealer), but we like the service we receive here. Last time, for scheduled maintenance, I also pointed out something bugging my wife. There are these little rubber tabs in the cup holder, that stops a cup from rattling. They started falling off, and it bugs my wife. Too make a long story short, fixed. Thank you Michael! Today was a battery problem. Over the last few weeks the car is indicating "low battery charge" Thuy calls, get's appt. for 8AM. I'm there at 8, greeted promptly by Jeff. I head off to the waiting room to watch some TV, eat some snacks, and have a coffee. Well the TVs are temporarily gone, and it looks like they are being moved to a bigger wall. Cool. I get through about 1.5 magazines, a coffee, and a cup of snacks (trail mix and M&Ms), and Jeff shows to let me know car is ready. Battery has a bad cell, and it's covered by the warranty. That's my kind of news. So I'm in and out, quick, with no dent in the wallet. Thank you Jeff & Autobahn Volvo! Bottom line: One thing I really like about this Volvo, is that GPS map updates are free. It's a time consuming process (download, unpack, move files to USB drive, put USB drive in car, let car load files), but I have more time than money, so it works fine for me. read more

What a wonderful experience! They fix my XC 90 to run like a new car every time. Never any surprise costs. I like that! read more

Second Volvo xc90 we have purchased from this dealership. In 2018 it the purchase was fine. Piers is very professional. However the service is awful. No one seems to have any sort of customer service skills. There is no mind set of go above and beyond for our customers. You will be handed off from one to the next. Forget about a loaner car. We bought a 2023 xc90 around thanksgiving and it has been awful. Malfunction lights daily. Brakes so hard while backing up it whip lashes you and scares you to death. Also the worst part is that it smells awful. No new car smell. It smells like a bad case of BO and when it gets hot outside it gets even worse. I will never buy from this dealership again and will probably never buy another Volvo because of these issues. Super super frustrating dealing with almost everyone over there. read more

When you have twins 4 months early-- a lot of things send you into a panic. Item 234 of things to get done while our boys are in the NICU was to replace both of our vehicles. Piers got us out of a lease, one trade-in and 2 new XC-90s all in a day. We are happy and felt so taken care of by the staff. Truly, as classy as they come! read more

Autobahn Volvo Fort Worth - Car Dealers Near Me - Fort Worth, Texas

I had a terrible experience with this dealership. They advertised a car on their website for sale and stated that it was located at their Volvo lot in ft worth and that it was a recent arrival. Scheduled a test drive and received a confirmation email. I drove from Austin only to be told that the car had not arrived at their dealership yet and were unsure of an arrival date. They had no respect for my time and now a week later the car has still not arrived and is still listed as available on their website. Be careful with this place and don't trust anything that they tell you read more

Brought my Volvo S60 in for routine maintenance. They were very quick and kept me informed the whole time. Easy process from beginning to end. read more

Just routine maintenance but treated like family. Mike and his service staff are 5 star! I'm on my 3rd Volvo from this fantastic dealership--will always buy my vehicles here, and have them serviced here. I live 30 miles away but that is little concern. That's how much I trust them. read more

I have owned several Volvos and have been always happy with the service. Michael Montes is a great service advisor and always keeps me updated and informed and he is very knowledgeable. Thank you Sir for your excellent service! read more

Honestly disappointed in this place. From the moment I stepped foot in here, I wasn't received well. I made an appointment for something and when I first entered, no one was at the desk so a salesperson came out. I said I had an appointment. He told me to go to the Service Area. I went to the Service area and they told me to go to Parts for my appointment. So I went to Parts and told them I had an appointment, and they told me to go to the Service Area. What the actual hell. Making me go back and forth for no good reason. Every single person I met here was so cold and unwelcoming. Didn't have one good encounter with anyone - and that's a lot of people I had to go back and forth with when I had already made an appointment. Not coming back here - taking myself over to Park Place in Dallas. It's cheaper over there too! My recommendation: Be nice to your customers. One small bad interaction will cost you their lifetime value for your business. read more

I had an issue with my tires, worked with the manager to get it taken care of. I am happy with the outcome.

I bought a used car for my daughter from this dealership today. It was hands down the best car buying experience I've ever had in my thirty years of buying cars. I worked with Bob Kessler and Ryan Ziegler and these gentlemen were amazing with my purchase. They were honest, knowledgeable, helpful and super friendly. I purchased the car my daughter wanted for the price that I wanted. The whole process was very efficient and I was out the door in about an hour including the test drive. They earned my business today and they will be my first choice when I need another car. (I probably need that Maserati in the showroom. Lol) I will be recommending this dealership to friends and family. read more

I called in a panic on a Friday because my car was shaking excessively when driving 60mph or over and we needed it looked at before a weekend road trip. There were no available appointments for the afternoon, but Hector fit us in. Ended up being a bad tire, but we were fixed and and back on the road in no time. It's because of customer service like this that we'll continue to come back to Autobahn Volvo. Thanks, Volvo family! read more

This was the smoothest car buying experience I've ever had. Very personable salesman (Danny) listened to what I was saying, found exactly what I wanted without trying to outprice me into a model i wasn't interested in. Left with the car of my dreams, no haggle! Thank you for a great experience! Definitely reccomend! read more

Autobahn Volvo Fort Worth - Car Dealers Near Me - Fort Worth, Texas

I have a 2001 C70 Volvo that's been at the dealership for over 6 months or more. I've changed everything on the car including the ETM and still no luck the car show no codes. The car has been with the original manufacture now all this time. They've called me once to come it and it didn't make it around the corner. They charged me over $200 year to date and I I'm still confused on what it was for. I must say if I was a white customer I feel the communication would be so much better. Maybe I don't appear to be a Volvo owner to them because it has to be a reason why you've had my car for over 6 months and no contact. I haven't received a call to say hey we can't fix your car let's try to put you in something new. When the car went in I had full coverage on the vehicle and that's all I was told I needed to get a loaner car and they tell me they have no more loaners. When what a bout 5 months later you still have no loaners or cars that I can afford? I'm human I'm a black man that takes his BMW to the dealership to get his oil changed with no issues right next to the dealership where my Volvo has a new storage home. It's your car they created the car no matter who owed it in the pass or what . If something is wrong you take it to the dealership and they can fix it unfortunately I was told wrong. read more

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Great service and painless transactions are not what you typically expect from the car buying / leasing process, but Gary Keller and the rest of the Autobahn Volvo did an amazing job. We returned our leased car, got into a newer model, signed the papers and were out the door in record time. Exceptional job! read more

As usual, their service goes above and beyond. They operate on "customer first" making sure repairs are completed timely and with quality at reasonable prices. Mike and Gary are the best! read more

Three years ago when we bought our car there I gave the dealership five stars. How times have changed. Our recent experience with their service department was dreadful. When you buy a premium car and have if serviced at the dealer you have a right to expect premium service. Their service department's service standards fell off a cliff. It was a real pain to make an appointment. Our calls were not returned. Their online appointment system doesn't work. Finally. We made an appointment to have a recall addressed and some routine maintenance performed. We asked for a loaner which they had always provided before. They claimed they didn't have a loaner. WTH??? We got that sorted out after talking to several people on several phone calls. We brought our car. And were ignored for about twenty minutes. Finally a service advisor took care of us. We got our loaner. We asked how long it would take. They didn't know. And promised to text us. We waited. And waited. No text. The next day we called. Couldn't get through. Called again. We had to leave a message for someone to call us back. No one called. Then, out of the blue, we got a text with the invoice amount. No other explanation. Just the dollar amount. So we drove to the dealer. Were told to see the cashier. We paid. And asked to talk to the service advisor. No one ever came to talk to us. So we left. With no idea what was done. Because the invoice was a bit vague. Did they check the car as usual? No way of knowing. We drove home. Disgusted. And swore we'd never set foot in any autobahn dealership ever again. Which sucks for them. As we are trading in two of our cars in a month or so and upgrading both. Just, not with autobahn. Once this was a good company. Now they're no better. Than the other crap dealerships. If it was my business, I'd be firing the service manager and the service advisors. Caveat emptor. read more

I really like Autobahn Volvo and have always been extremely happy with their service department. I have never had a problem with any service appointment and they always have my car ready when they say it will be. My recent scheduled service and a speaker replacement was done in a couple of hours while I waited in their nice customer lounge. I recently moved to Tyler TX which is two hours away from Ft Worth but I will continue bringing my V90 CC to Autobahn. read more

I recently purchased the XC90 Volvo from Autobahn and I couldn't be more happy with the service provided. Garry K. was nothing but excellent through the entire process. Fantastic experience. read more

The service was good, but they failed completely on the the customer details. After being told they do not offer loaners, we drove two cars to the dealership to leave the Volvo for service. We were told the service would take half a day at least, possible a whole day. Once we were there we were told that they do in fact offer loaners; they were just out of cars for today. We could have easily chosen another day for service, but were not given that option. Then they called us within an hour to say the car is ready! Had we been told the appropriate amount of time that the service would take, my husband would have stayed with the car and driven it home himself. Our drive to the dealership is longer than 30 minutes, one way. We have now made four trips over and back for an hour's worth of service. Not customer friendly at all. read more

Very underwhelming experience. These people don't want to sell cars apparently. I came prepared to spend good money for a brand new car - one that I needed to walk out with that day. My husband and I spent 30 minutes looking at cars on the lot in the heat and not a single person came to offer any help. After we couldn't take the heat any longer, we went inside for help and people just stared at us until we asked a question about a model on the floor. Worst customer service. Took my business to Park Place and bought a new Volvo the next day. read more

My family has been fortunate to have been customers at Autobahn since 1985, when it was actually only a Volvo dealership. Today over 30 years later, they still remember how they started and know how to treat customers. They find you the right vehicle at the right price and will stand behind it after the sale. Since most of your experiences are generally in service - the service department has to be your number one consideration when purchasing a vehicle. This is the place to go. Richard Fincher the service manager is stellar. I would trust nobody else to take care of my Volvo. Believe it or not this recently was the number one Volvo dealership in the United States. read more

My car needed repairs requiring parts to be ordered. When the parts arrived, I made an appointment, was greeted in the usual warm Volvo-way, my work was done and car returned to me on the same day, all nicely washed. Everything was exactly as I have come to know it will be at my Volvo service center - excellent read more

We couldn't be happier with the experience we had buying our new Volvo at Autobahn. We were very satisfied with having our original Volvo serviced at Autobahn, so looking there first for a replacement vehicle was a no-brainer. Autobahn had a great selection of Volvos for us, and Rob and Gary treated us like the most important people in the dealership that afternoon. They gave us all the time we needed to select our new car and then went way above and beyond explaining every little detail to us. This was just a very professional and enjoyable experience with no pressure or salesmanship. Just an honest, straight forward evolution that made our day! read more

We have had our new Volvo for a little over a year and have had some major blips with service. We purchased this vehicle from the Autobahn Fort Worth location, knowing it was a trek from Trophy Club, where we live (one hour, each way). Quite frankly, this will deter me from purchasing another Volvo. We are talking about an hour to drive to the dealership (get a loaner) and an hour driving home. Then, to come and pick up the car, another hour there and an hour home. This is a four hour drive for mediocre service. We have to use a Volvo dealership or it negates our warranty, so we are stuck. It's either FT or Dallas. For the life of me, I cannot understand why Volvo is the only luxury dealership not in Grapevine, TX. It boggles the mind. Here's my story. After purchasing the car, I needed my first oil change. Went to Autobahn and while there, told service representative that a plastic side panel cover on the inside of my trunk was broken and would not stay put. It kept falling off and was just an annoyance. Obviously broken. I was told that they did not carry the part, but would order it and then give me a call when it arrived. 6 months later, no call. My feeling is that it was never ordered to begin with. Fast forward to Thanksgiving 2018. My car was leaking some rust colored liquid in our garage, so I took the car in to the service department. I asked for a loaner and was given one. Then it started. No phone call in 3 days. Nothing. No communication about what was wrong with the car; nothing. I called and was told that it was a faulty alternator and that the car would be finished in a few days. This would have been the Friday after Thanksgiving. Knowing that the holiday was involved and we had a loaner, I backed off and waited until Monday to call. Jessica, our service representative did not call back. Later, we were told that she was sick and was gone for 3 days. We finally get ahold of someone in service that frantically tries to find out if our car is ready or not. I can hear him yelling at someone in the background and telling them to check the board. We are told that our car is ready to go. The next day, my husband leaves to get the car. He gets there, waits in line, gets the car and comes home. As we are driving to a movie later that afternoon, l look at my text messages and see that Jessica has sent us a text saying that our tires really need re-alignment (one is at a "4"?) and that if we would like to go ahead and have that completed, it will be an extra $169. The money isn't the problem, it was the fact that they had our car for a total of 9 DAYS and this was the first communication that we had from anyone at Volvo Service that was not initiated by us. I was annoyed and furious because....now, we have another 4 hour drive for alignment. So, I called and bitched. Who does business by text message? Really? I was given a lot of excuses from someone I don't really care for and who I know does not really care for me. He stated that everyone was sick and they were short of staff for 9 days. He stated that Jessica had sent the text very early in the morning and that I just didn't look at it before my husband made the drive to pick up my car 9 DAYS LATER. He was snarky, but he did offer to make it right. He stated that he would have a service rep drive a loaner to my house, pick up my car, and do the alignment free of charge. This after stating that I was beating him up so much over the phone that he was almost inclined not to offer. It is at that time that I told him that he might as well "re-order" the piece for the trunk, as I hadn't heard from Volvo in over 6 months and that my opinion was that it probably hadn't been ordered to begin with. In fact, I told him to go ahead and look into ordering the part (he told me that would take a day to investigate) because what I did not want to see happen was that he had my car for another 9 days due to the fact that they probably didn't have the cover. Sure enough, I received a call from Richard the next day saying that they are "re-ordering" the part and it would take a couple of days to receive. Did he make it right? Yes, he did. Was I appreciative? Yes, I was. Was this a lot of needless bullshit and gross disorganization? Absolutely. I love my car, but I'm buying an Audi wagon from the Grapevine dealership next time. Lesson learned. read more

This dealership does not even deserve 1 star. The salesman, Mitch, was disrespectful and unwilling to make a deal. He was quick to greet other customers during our visit. He made little effort to to work with us. Park Place Volvo isn't that far from Autobahn. Make the drive! They are personable, knowledgeable, and genuine people. We found the EXACT same car at a better price, they credited our 2 trades higher, and had amazing service. Autobahn, your customer service is severely lacking. You are likely consistently losing customer base to your competitors. read more

Overall I am pleased with my purchasing experience. The dealership is too far for me to use for servicing, so this is a review of car sales only. I purchased an S60 demo/loaner car with 1700 miles on it just before I moved to Dallas. The prices on these cars were great and they are treated like new cars with regard to warranty/financing! My husband moved here ahead of me, so he went and test drove the three cars I had in mind (their inventory is fully online and nicely done). We weren't quite ready to decide that day, and I was happy that there was little pressure on my husband to make a decision without me. Once we decided to purchase, we were able to handle everything via phone/e-mail/internet (credit application). Then they dropped off my car in North Dallas the very day I moved here. Our salesperson was very nice and easy to deal with even though our purchasing style was a little non-traditional. It would have been nice to get a follow-up call a few weeks after purchase, but other than that, I am pleased. read more

Our family had a terrific time purchasing our 2018 Volvo at Autobahn. Mr. Howard (our sales associate) was knowledgeable and respected our time. He was courteous and kept us updated as we traveled outside the area for our transaction. This was one of our smoothest and most enjoyable vehicle purchases ever. Thanks to him and all the people at the dealership. read more

If there was a way for me to give them negative stars, I would. Our sales representative Daniel Laroche was especially rude. From day one, there were no follow up calls from him. When we tried to call him several times, he didn't answer or call us back. When we saw him I said, it's so hard to get hold of you. To which his only response was I'm busy instead of a simple sorry. It was as if he was trying hard not to sell the car to us. We did end up getting the car we wanted- but just from Volvo crest, which is way better and make you feel great( which is what you need especially when you're spending the bucks). Overall, very disappointed and I will definitely not go back or recommend this place to anyone else. read more