Ves was wonderful. He obviously cares about customer service. Everyone I've talked with since I purchased my CX30 has been professional and helpful. Six stars? Above and beyond describes the staff. read more

Norm Reeves Mazda Irving - My nearly new Mazda CX-30. - Car Dealers Near Me - Irving, Texas

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I've been a customer with this dealership since 2018, before Freeman Mazda sold to Norm Reeves. Last month I took my car in because my engine light came on. They ran test and showed me a video of a cracked spark plug and told me "this is where they wanted to start" in order to figure out what was wrong with my car. They gave me a list of other things and quoted me $1600. That seemed highly to me so I called my brother for some advice, as I know it's not uncommon for women to to be pressured into paying for services that can wait or aren't necessary. At this point I changed my mind and decided to get a second opinion. When I asked if I could get my car back I was told it would be a $189 for the diagnostic. I asked why they didn't state this upfront and was told they did. No they did not. I would have just taken my car to Autozone for free. There was some hesitation on their end to give me my car back. At this point I started to feel scared and they began pressuring me into letting them work on my car. I stated that I was going to have another mechanic look at my car. They were rude and aggressive saying, "Mazda vehicles require Mazda parts!" I just paid the absurd fee and left. I took my car to a different mechanic and they walked me into their bay and physically showed me that none of my spark plugs were cracked. Old maybe but not cracked. I was then informed because the dealership cleared the codes on my car that they can't see why my engine light came on in the first place. I'm absolutely disgusted with the lack of professionalism of Norm Reeves. I paid $200 for what?! They clearly took advantage of me and I will never do business here again and I will tell everyone I know! read more

Bought my wife's 2021 CX5 from this dealership. It was winter and i didn't roll down the windows, stupid me. Passenger side window was cracked in the top right corner and I only found out when I took it to get tinted. The dealership refused to accept responsibility and said It was likely my fault. They also didn't honor the free service and oil changes they promised, and the salesman. Went incommunicado after screwing me over. I wrote a google review and posted pics after this happened. I do NOT recommend anyone go to this dealership. They have the nerve to reach out to me to sell them the CX5 and buy a new one from them. If they had left me alone I wouldn't be writing this review. read more

Brought my sister here, from San Antonio to get her car. The dealership told her what she needed to bring. We've been here from 1:00 until now, 5:51. Still no car. This is ridiculous. Never again. Still here!! 6:47!! Staff person said he'd get us something to eat since we've been here so long. Lie!!! He comes back and states he's sorry but he can't get the food. He only wants the sale!!!! I do understand that, but, don't make a promise to a customer and not keep it. read more

Worst customer experience ever!!!! I purchased my vehicle in November 1. Since then I haven't received any word about my plates. I have called several times about this issue and I've been given the runaround and I've had to call back to check on it. We are ready in the middle of January. And they're still no status on my plates, and I'm still getting the runaround. If this is a state issue. Then they can at least track my plates and tell me what the status is, but they have not done that. All I'm getting is a runaround. This is the worst customer experience. I've ever experience with Mazda and I'm highly disappointed as I love the product, but this, but the experience I have had with Norm Reeves Mazda. It's been awful. read more

Making a service appointment online was extremely simple. They have options to request various services while making the booking and also request a loaner car. Upon arriving at the service center, the staff were friendly and efficient. Salvador Torres got my details and had me wait in the lounge to get my loaner car. He was friendly and ensured that every customer was cared for. The wait time was around 15 minutes and he had a loaner car ready. I chose not to take the loaner since he said the service would be completed in under 90 minutes. I waited in the lounge which was comfortable. They have water, snacks, WiFi and a television in the lounge. Service was completed in a timely manner and the car looked brand new after a wash and interiors cleaned. Overall experience was great. read more

Norm Reeves Mazda Irving - Car Dealers Near Me - Irving, Texas

I leased a new Mazda through Norm Reeves on September 21, 2024, and turned in my old car as part of the transaction. Two months later, they have not yet paid the balance on my old Mazda. I am incurring late fees and may get a ding on my credit report. It is clear this dealership is underfinanced and doesn't have the capital to pay off the amounts owed for cars it accepts when you turn a vehicle in as part of the new lease and/or sales transaction. I would NOT recommend, under any circumstance, getting your car here if you intend to turn a vehicle in as part of the transaction. I loved my salesman, Nikolas; however, the dealership does not stand behind its word. They promised me they would pay the remaining balance and have yet to do so. STAY AWAY!!!!!! read more

Very dishonest in their dealings with me. Stephanie, the sales rep promised damaged trim would be replaced with new on a vehicle I was in the process of purchasing. First time in the shop to get it replaced they simply patched the original, and did a poor job of it. The really annoying part is Terri, their service manager called several times to provide updates, and even advised it was taking so long because they had to order additional new parts. When I picked the vehicle up it was obvious they had simply tried to cover up scratches on the original trim. Knowing I was annoyed with Terri, they sent Mark, self proclaimed Honest Abe, Associate Pastor who was just as full of deceit as Terri. Mark also promised new, but instead swapped trim with another "brand new" vehicle on the lot (good luck to whoever buys that one). Must say it did look better than the original trim, but still had scratch marks they had attempted to cover up, and still wasn't brand new. Knowing I was annoyed with Mark, they sent Todd, who also promised to replace with new, but refused to do anything until after I sent a follow-up survey to Mazda saying I was satisfied with their work and would do business with them again (I had previously given them a zero on a sales survey due to their deceit, which was likely the only reason I got what little I did out of the whole mess). Yeah right.. They had already deceived/miss-led multiple times so no way was I going to trust this guy to do the right thing. When I refused to send the survey until after the work was done, they stopped responding. Including Trent, their GM who still hasn't responded.. Worst purchasing experience I've ever had in my entire life, and just feel fortunate I can wash my hands of it and move on from the world they live in.. Once I vent a bit that is.. :) read more

I've been here several times (and purchased my CX5 here several years ago). Great atmosphere, professional and reliable.

I went to go and buy a car, I bought it with cash and they promised me that they will get rid of the smoke smell but they didn't get rid of the smell and about 2 minutes after I left the dealership, the check engine light came on, and the manager said he would fix the part that caused the check engine light and I gave theback and kept it for 4 days but the smell was still there no inside detail, they just gave me a car wash and did not replace the part, I would not recommend this dealership read more

Hands down the best in the area for service. They don't add a lot of fluff and when they say it will be an hour, it will be an hour not 3. Huge waiting room, free wifi, and honestly it's not a total drag to wait for your vehicle there. Beats every Mazda dealer I've been to within a 45 minute drive of my house. Also buying a car here is a breeze. Not a lot of added fluff. I waited on a specific vehicle to come in and given the shortage everywhere, I figured it would be months. Luckily the exact one I wanted came within a week and a half. Was in an hour in a little over an hour for trade in and purchase. Finalizing paperwork they do try to push the extended warranty on you like it's going to be the end of the world for you if you don't get it. However, that's pretty much every car dealer. Definitely a repeat customer. You can't beat the service. read more

My son went to look at a car they had listed online. Everyone was friendly, but it turned out to be not a great experience. He wanted to purchase the car. He filled out all the paperwork, but their computers were down, so he couldn't get an answer on financing. He called a couple of times over the next few days and left messages, but nobody called back. He found another car and was approved and purchased it in the time he was waiting for a call back. I have never experienced a dealership that had no interest in selling a car. read more

Norm Reeves Mazda Irving - Car Dealers Near Me - Irving, Texas

I bought my first brand new car here in 1992 after I graduated college and got a job making $18,000 a year and was on top of the world!! Fast forward 29 years through a few marriages and one baby 16 years ago. Baby got his license in March and I couldn't wait to get him a car so he can drive himself to his 6:00 AM practice everyday! I don't know who was more excited, him or me. We went to Freeman Mazda because I looked online and liked a few of the used cars they had on the lot. A few test drives and Baby was gifted a car for his birthday. The sales guy, who I think was named Chris, was easy to work with and very transparent on pricing and car conditions. read more

Norm Reeves Mazda Irving - Car Dealers Near Me - Irving, Texas

Had a great experience with Isaiah at Norm Reeves Mazda. One of the best and easiest dealers i have ever delt with. Highly recommend working with Isaiah anything you are looking for a vehicle. Thanks again read more

I was given a quote for tune up and front brakes and rotors. I called back to schedule service so I could get a loaner car. Prices were also confirmed on phone call. I went in today and quote was over 170 higher for tune up and he was foing to help me on brakes by possibly I disnt need to rotors. However, then the brake job went from 259 to 300 something. I was about to loose composure. So, I just left. The Service Advisor said parts go up nearly every month. It wasn't even a month. No, I think me needing a loaner car the price went up. Anyway, left a message for Terry Service Supervisor to call back and still no response. I wouldnt even buy a new car here. They promote service. Get real people. He wouldn't even print out today's quote. read more

Can't really talk about the new car sales side, but used car sales...wow, they suck. I sent a contact request about a used car on their site, and they sent me a couple of emails and we scheduled a time to meet. Up to that point, I had the sense that they really wanted to schedule the meeting as soon as possible and some pressure from the salesguy, but that's what car salespeople do, right? Well I eventually got there and the experience was laughably bad. The used car sales offices look pretty much abandoned, the guy could not get off his seat to greet me, and I guess he didn't like how I look and the fact that I wanted to finance through my credit union because he kept finding excuses to not sell the car to me. - including "I think this car is marked to go to auction soon". Wow - so they'd rather sent a car to auction and make less money than sell it outright, if they don't get the financing?. Fortunately I found a newer model with fewer miles, for $2,500 less, at the Hertz used auto sales nearby. Yes, I know...it was a rental and might have had a rough life. But it still has a few years and a lot of miles on the warranty and other than a couple of scratches on the wheels it's pristine. So far it's been great. And they sold me the car with no hassle, in less than two hours. read more

1500 for Tint and wheel locks?? Salesman was rude. I didn't like how he snatched their offer letter from me. And when we couldn't make a deal avoided shaking my hand. Horrible customer services, not how you treat a potential buyer. Would've been 4 stars for the deceitful price but had to dropped to 2 for the lack of professionalism. read more

Norm Reeves Mazda Irving - Extra fees not disclosed on website - Car Dealers Near Me - Irving, Texas

Service center: Took my car in because a seat belt was stuck and the nut that held the spare tire wouldn't come off. Cost $134 just to get them to look at it to tell me the seat belt's broken and the spare tire is stuck. Then offer to fix both for over a thousand dollars. This will be the last time I come to this dealership for anything. read more

It is pretty well-known that I'm a strongly do-it-myself kind of person, especially when it comes to cars. Taking a vehicle to a shop is simply not a thing I do unless it is a last resort. But a few years ago, I was notified that my 2006 Mazda6 wagon was part of the Takata airbag recall. (If you haven't checked to see if your car is affected, definitely do that. Your airbags might do more harm than good if you get in a wreck, and the repair is free.) So I started looking for Mazda dealerships in the area and found Freeman Mazda. They gave me a nice loaner car and got my airbag fixed for $0. More than a year later, I had done some suspension work, and the last thing I needed to finish the job was an alignment. Normally I wouldn't even consider a dealership for something like that; I was under the impression that dealerships would be overpriced. But not only does Freeman Mazda make it easy to find prices for various kinds of service on their website, but their price for alignment was actually less than a lot of the other shops I was looking at. So I took my car there, more than a year after my first visit, while wearing a mask, and they remembered me. One lady said she recognized my car. It is a pretty unique car, but still, I was impressed. A couple of weeks ago, I brought the car back to them to see if they could figure out why the suspension was so noisy after I had replaced basically all the parts. I just don't have time to work on cars right now, which makes me sad. But I wanted my car fixed, and I figured if anybody could do it right, it would be them. They gave me a loaner, and called me every day or two to tell me how it was going. Their mechanic must have spent way more hours than they billed for trying to figure out what was wrong; they had my car for almost two weeks. His attitude seemed to be, "What's the most I can fix without charging the customer more money?" Yesterday, I got my car back. The suspension noises were gone, and it had been washed. Long story short, the price was fair, the people are nice, and the service is exceptional. read more

Terri & Joshua are the sole reason why I drive over 45 minutes across the metroplex to have my car serviced with them. They have a natural ability to make sure that the work and care for my vehicle is just as good if not better quality than the work they would want done to theirs. Terri's ability to provide clear and prompt communication, make sure all of our concerns were addressed, made us feel appreciated and respected and lucky to have been taken care of by her. Joshua is a first-class expert. He is transparent, thorough, and makes you feel like one of the team. Their work ethic is unmatched and they lead by example for the entire service department at Freeman Mazda. Thank you for your wonderful care and concern for our safety on the road. We will surely be back! read more

The buying experience was remarkably easy. Khorian, the sales associate, was so chill and easy to talk to and so calm. He was much appreciated in such a stressful situation. He knew exactly what he was doing and very good at getting it done. It was liking hanging with a friend. Very honest and straightforward as well. Thank you. The car was pretty chill too! read more

I have been a part of the Freeman Mazda family for 10 years now - wow time flies! I have leased two mazda 3's and one mazda 6 during this time period and loved them all. Over 10 years I have never had a problem with this dealership, the service team, OR the collision repair center. Great service, everytime, regardless of the department. Today I purchased my brand new 2020 CX-5 Touring and I could not be happier! My salesperson was STEPHANIE! She is the most patient salesperson... I went back and forth with her on this purchase for a really long time and she never gave up on me. She worked with me on getting me the price I needed for the car I really wanted and when I got to the lot today, she had everything prepared and ready to go for me! It was such a quick and easy process. THANK YOU STEPHANIE!! THANK YOU FREEMAN MAZDA read more

Car shopping can be tricky. My husband and I happened to find a car we were interested in online and drove to the dealership one night to see it - even with the bad weather we were having in February. Kurt Stanley was our sales rep and honestly, he was GREAT. He let us test drive the car without pressuring us. He copied our IDs and handed over the keys and told us to take it for a spin. We were sold on the vehicle after taking it for a drive at our leisure and told him that our one issue was a nick in the hood- he offered to get it fixed if it would make the deal. He made it happen- and made my hubby a happy camper. We had an issue with the airbag light which needed to be recalibrated, they fixed it and even gave me a loaner car in the meantime without question. Nearly a year later and we are still super happy with this vehicle! We have gone there for service several times and also have no complaints! Gold star to Kurt- he called me last month to wish me a happy birthday out of the blue. Nice touch! We are very pleased with this dealership! read more

I'm telling you right now, this place has the best customer service in the industry. By FAR the best I've ever experienced. When I arrived, a service member opened my door and greeted me by name. I was told I would receive a text message with a full on video of my inspection and what I may or may not need to do, luckily I was fine. And I got that within 28 minutes of dropping off my baby. They washed it. Did a very specific beauty maintenance thing i asked them to do, and fully polished over it for me. And a full 15,000 mile maintenance service interval for me. And I paid less than $110. I am more than happy to bring my car to the dealer, to the people who know my car best, if it's this reasonable. Thank you for the excellent and reasonable service! read more

Worst case scenario of switch and bite for real car buyers. I am quoted MSRP over the phone twice today but they change to $2k over after arriving at stealership. Manager don't care about sales of cars just mark up for. $1300 tint and 2k mark up market adjustments. Don't go here!!!!!!!!! read more

Service Department Thank you for the great customer service and honesty. I'm thankful for the service you provided my daughter. My daughter is from out of state for an internship in the Dallas area, her ac was not working. Freeman Mazda service dept checked the ac issue and resolved the problem within minutes and provided a complimentary car wash. I was extremely worried my daughter was going to get untrustworthy service. Thank you to the service technician that assisted my daughter. read more

After much anxiety about having to go out and buy a car, I was pleasantly surprised with the customer service and my experience in general here at Freeman Mazda. When my husband and I arrived, we were not immediately surrounded. BONUS. We were able to look at the cars for a little bit before we got approached by Charles. Now, my husband and I had a car and a price in mind. This was after having already been at another dealership and having looked at a great number of vehicles. We told him we wanted to test drive the Mazda CX-5 touring and we were on our way. During the test drive we grilled him with our best questions and asked him why the Mazda was our best option. His responses were really good, but I wasn't quite convinced. It sounded really great but I wanted to be sure. We continued our drive. I immediately knew that I felt safer in this vehicle than the others we had test driven, but I needed more assurance. During one of the turns he said, " Okay, now it's time for the brake test." Ummm??? He says gas it as fast as you can until 60mph and then stand on the brake. So I did. It was scary but I did it. We stopped on a dime. Holy cow. He said I could do better than that, but it was my husbands turn to drive. He attempted the brake test and we stopped even faster. We went from 60mph to 0mph in what seemed like the blink of an eye. WOW. I was sold. The process from there (which I was dreading) was pretty flawless. You will spend some time there, but you will ultimately get out of there with the car for you and a price that you can manage. On top of getting us the best possible deal, they honored a discount coupon that my husband had through his work with no questions asked. I would 100% recommend this place to friends and family. This company is really about the consumer and I could really feel it with our experience. Thank you Charles! We loooooooooooove our new car!!! read more

Norm Reeves Mazda Irving - Our brand new baby! Weeeeeee - Car Dealers Near Me - Irving, Texas

This review is for the service team. They have been a breath of fresh air both times I've had to take my car in.

I bought a used Volvo from Jim DeBoer a week ago, and I couldn't have been more pleased with the transaction. I spoke to him multiple times on the phone and via text before visiting the dealership, and he was very helpful. Once I got there, he didn't pressure me into buying, but helped engineer a situation that worked for my budget, so it was hard to say no. My kids love the new car, my wife loves that we stayed on budget, and I'm happy that I found the type of car I wanted. I highly recommend Jim and the service crew at Freeman. read more

They are a rip off! Would give it negative stars if I could. It's been more than 10 years since I last bought a car, the last car I have is a Mazda as well and I had a good experience with my previous Mazda dealership (in a different state). This time I bought a car with Freeman Mazda but really regret it.! Wish we had compared more dealers and prices. Found out other dealers have better customer service and pricing! Pushy sales people (Steven) and sales manager (Martin Ramon) that does not work with you - they won't let you leave and pretend to make "phone calls" to see about getting you a better price and make you wait for hours ,wears you down to buy a car, confused me with their car upgrade (up-selling), And not very clear and transparent on their options and pricing. Finance guy (African American, don't recall his name) was rude and very impatient, keep rushing me to sign papers while I'm still trying to read through them. Overall not a good experience and I regret buying from them! Do yourself a favor and go to other another Mazda dealership and not make the same mistake that I did. read more

Hands down the best experience !!! Thad was awesome ! Went in on Memorial Day on a time crunch . Had been to another Mazda dealer and had a terrible experience we decided to go in to Freeman Looking for CX30 for our teenage daughter . Met Thad and he also showed us the CX5 and how the vehicle had been a Top safety rated vehicle for the last several years ! He was informative, patient and wasted no time .... Sat down to work numbers and within 20 mins had the deal we were looking for ! Thad pushed us thru to finance and we were out in as little as 2.5 hrs by far the easiest and low pressure experience we have ever had ! Highly recommend Freeman Mazda and make sure you ask for THADIUS!!! read more

I've really wanted to like Freeman Mazda (and every Mazda dealer) as I'm a Mazda evangelist. Unfortunately, the last time I was in for service, they didn't want to apply the $85 charge for problem determination to the final bill. Maybe this is a new thing and I just didn't know, but in my experience as long as you get the work done, any routine diagnostic fee is waived as they would have to do that anyway to perform the repair. And in my case, there was little/no diagnostic work required and they replaced literally every soft part between my clutch pedal and the clutch slave cylinder. In the end, they waved the charge after I raised a mild stink. Fast-forward to a week ago and I'm helping a friend buy a Mazda CX-5. Our salesman at Freeman didn't know about the rebates on the Mazda website or was trying to conceal them, told us that Freeman was the central Mazda dealer for all the other Mazda dealers, and was generally uncouth. When I returned his call to let him know we'd bought the CX-5 elsewhere, he basically hung up on me. (Mind you, he was our first point of contact and we insisted on dealing with him if there was to be a sale and I was returning his call during the end-of-year busy time so he could focus on other sales leads.) I'll give Freeman the benefit of the doubt and guess that he won't be working there in a few months. The good news is that I'll take my two Mazdas to the dealer where we bought the CX-5 since we had a good experience there. read more

I purchased a used vehicle with less than 6,000 miles on it, only to find out that it was in an accident prior to me and had the whole side repainted. They were unproffesional to deal with and now I'm stuck with it. Best advice, stay away from purchasing a used car from them. read more

Bad news. Salesperson took weeks to follow up (if at all) and the finance manager was extremely rude. Went here only because they were offering a great deal on a demo Mazda 3 with low-mileage; after they saw I wasn't interested in using their in-house financing the finance guys insisted they couldn't honor the previously agreed upon price, and that I would have to pay $3000 (!) MORE than the price listed, because the financing company I used charged a more expensive fee. Even though the finance company I used listed their dealership as a "partner dealer" on their website. Seeing as how a dealer passing along a finance charge to a customer is illegal, I left, and ended up getting an even lower-mileage Mazda 3 for around the same price @ Carmax. Definitely shop around, folks. read more

Micah Solomon writes thorough articles about the Customer Experience and highlights superior practices that bring to light a true-caring spirit that resonates in the human heart. When we visited Freeman Mazda the staff welcomed us with a smile, handshake and a willingness to listen with intention to answer our need. Stephanie Foreman and Steven Van Looy walked us through the process of purchasing an outstanding pre-owned vehicle that meets our needs. As we walked through this process the steps became an experience that I think Micah could write about in Forbes. How can a sales team be so patient with countless questions? How they honestly smile and open the doors for you? What is it that makes them tick this way? I don't know - but when you figure it out let me know. I need some of that wow factor. Thank you Freeman Mazda for being at the top of your game and industry. Read this "The 2 Types Of Wow Customer That Zappos, Ritz-Carlton Train For And Empower (And Why You Should Too)" by Micah Solomon and sub in "Freeman Mazda" for "Zappos." read more

After weeks of through research for CarTend's Best Overall Mid-Sized SUV's, we (my girlfriend and I) decided on the Mazda CX-5 Grand Touring. Mazda has an excellent track record, which is climbing even higher, and the CX-5's are consistently #1 or #2 on on every magazine and website review across 'The Matrix'. The Freeman Mazda location in Irving off of Airport Freeway is immaculate in terms of presentation. The employees are exceedingly friendly. The process itself only took three hours, as a great deal of the steps were already complete upon arrival. If you go to Freeman Mazda, asked for Edida or Charles! Weeeeeeeee! - (That's us driving away in a 2016/5 Mazda CX-5) read more

I came here off the recommendation of someone else who purchased a new car from them. I was told they had a great experience but I can't say mine was the same. I wanted to purchase a used car cash. Unfortunately the used car department and also the finance department are extremely unresponsive and didn't respond to my inquiries on the cars I was interested in. They lost a sale because I purchased my vehicle in cash at a different dealership. I guess they only care about the customer experience if you are purchasing a new car at this dealership. I would suggest keeping that in mind if you are looking for a used car. read more

My husband and I came in about a month ago to look at a new car for him. We worked with Afam and had such a wonderful experience, we ended up trading in both of our cars and getting 2 new ones. Freeman Mazda offered us more for our trade-ins than another dealership we went to and their offers were on the high end of KBB, Edmunds, and Car Fax. Afam was very transparent about everything. By far my best car buying experience to date. Martin the GM was instrumental in the process as well, and was also very transparent. I'm looking forward to being a part of the Mazda family for a long time. If you are looking for a new car, make an appointment with Afam, he's a rare gem! read more

Freeman Mazda Service Department has the best customer service ever, I would buy another Mazda just because of the service department. Josh knows his stuff!! Angela and Terri are awesome. They take great care of their customers!! I have become a Mazda SuperFan!! read more

My husband and I were looking to buy me a new car, and looked a few other places, and we could not be more grateful that we landed here! The people we dealt with were so genuine and so professional, especially Afam Oforeh! If you stop by here, ask for him! We never felt that we was trying to oversell us, and he went above and beyond to help us find the right car and get everything set up. He even vacuumed out the front floor boards a few days later when he could've easily just sent us over to the body shop to have some do it there. We absolutely adore Afam, and are so glad we chose Freeman Mazda! read more

Norm Reeves Mazda Irving - 2021 Mazda Cx-5 - Car Dealers Near Me - Irving, Texas