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    Autobasics

    3.0 (18 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 3 months ago

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    3 years ago

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    4 years ago

    Marek was amazing super straight forward and a person not like other sales men if you go here go to him!

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    7 years ago

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    8 years ago

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    4 years ago

    i was very upset with the way i was treated by the salesman at this dealership. he was very rude

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    7 years ago

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    Review Highlights - Autobasics

    I told them the payment I was looking for and they were able to get me an interest rate that was almost half of anyone else.

    Mentioned in 2 reviews

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    O'Steen Volkswagen - VW Jax Florida

    O'Steen Volkswagen

    (86 reviews)

    Southside

    Our family has had the best experiences with O'Steen VW! A wonderful environment with staff that is…read morefriendly, helpful, & go above and beyond! Anthony and Jag were especially helpful this past visit! Thanks for all of your hard work! -The Gazaleh family

    15-Year Loyal Customer Extorted & Ghosted…read more After 15+ years of buying multiple cars and exclusively servicing them at O'Steen Volkswagen, I am completely done. This place has devolved into an incompetent, overpriced nightmare with zero work ethic. If you value your time, your wallet, or your safety, stay far away. Here is how they completely screwed me over a two-week period ROUND #1: Paid $250 for a repair thy could not show me what they have actually done. Just saying we had to replace a cable. THE ISSUE: Took my VW in for a basic electrical problem with the car light. THE "SERVICE": They left my car sitting in the lot for nearly a week. They completely ignored every single phone call and email update request. THE RESULT: I got a broken, un-openable text via a text message saying it was done. Because I trusted them after 15 years, I picked it up without checking. BIG MISTAKE. The next early in the morning on my way to work, the light failed again. It came how it did; I was pulled over by the police! I only avoided a ticket because I showed the officer the $250 receipt I had just paid O'Steen for "fixing" it. ROUND 2: Held My Car Hostage for $998 THE "SERVICE": I brought it back furious. Once again, they ghosted me for another full week. I literally sent a letter to the CEO and phoned the shop repeatedly because I need my car to go to work. ZERO RESPONSE. THE PRICE GOUGING: They sent another broken automated text. This time, they hit me with a $998 bill for a part replacement that was in my opinion perfectly fine and likely just needed to be cleaned. Unprofessional & Greedy There was a time when O'Steen had a phenomenal service manager (Mr. D.S.) who gave top-tier service with no BS. Those days are dead. They now charge exorbitantly high prices for zero pride in their work. And funny enough, during my wait, another gentlemen came with a complaint about the terrible service and price he had to pay and complained about the unwillingness to help. He showed to me that he wrote a complaint on google reviews that hit 1.9 million views. To O'Steen Management: We were scheduled to buy our next brand-new car in the coming months because the "old but working car" came in the years. Because of this pathetic excuse for service, we will NEVER buy a vehicle from you again. You threw away 15 years of loyalty for a sloppy $1,250 cash grab. But it is not something that is new nowadays. America, once in the top league in customers service in the World, became a customer service unfriendly society over the years.

    Coggin Toyota At The Avenues in Jacksonville - June 10, 2024

    Coggin Toyota At The Avenues in Jacksonville

    (5 reviews)

    Southside

    Adding additional details of what Toyota service did during my last service appt. They took out my…read moreheadliner to research a water leak and didn't reinstall my rear seatbelt properly. My family was all driving in the car when my 11yr olds seat belt fall off. Unbelievable but true. Having another shop repair this because I don't trust Toyota but they will be hearing from us. What if we had an accident? Not acceptable! And the van is still leaking.

    I am posting this on several sites. i am changing this to one star again. my original post was how…read morethey raised the price of the car by $1400 over the advertised online price because they decided that it was certified preowned but they missed some damage that was on the car that was held together with gorilla glue. they did fix it, but if the car was certified preowned, this should have been caught. when i posted my original review i was called and they said they could give me a couple of oil changes and preferential treatment when i came in for service if i called them if i changed my review. I asked why would i need that if i made an appointment. they said they could push me forward and my response was so your appointments don't mean anything? I told them It sounds like there is a secrete club you need to be in or you are going to wait all day to get work done on you car. they eventually lowered the price of the car back to the listed online price. Their finance dept screwed up and delayed the paperwork so i am unable to refence the loan to a lower rate. also they were very argumentative when i told them i was getting a lower rate from another institution. I felt bullied and taken advantage of when i went there to go with their financial institution because we needed a car asap. later in the day, i got a call from my institution and magically it is getting done.

    Coggin Nissan At The Avenues

    Coggin Nissan At The Avenues

    (95 reviews)

    Southside

    Came in on July 3 2024 to get an oil change before the holiday festivities kicked off and it was…read moreperfect timing as my maintenance light came on 2 days ago for my 6000 mile service. I scheduled an appointment online which was very easy along with getting an email from Nissan of the avenues a few days prior. It was a great deal, full synthetic oil change regularly 89.95 for $49.95. The email also showed a few other great promotions but wanted to take advantage of this great price. I was created nicely by the dealership valet and confirmed my appointment and filled out some paperwork to bring in to my advisor, the process went smoothly and the gentleman was very professional. I also wanted to get my tires rotated and asked for a quote of $23.95. I had asked my service advisor Kathleen if I should get it done and she recommended as this will keep the life of your tires longer. I agreed. She was very welcoming and friendly and confirmed my information and asked if I would be waiting for the car. The technician did the job and also recommended a few other preventative maintenance on the car which I declined most at the moment. Because I did get a new air filter in the process , Anthony the Service Manager knocked the price of my tire rotation from $23.99 to $19.95 which was a very nice gesture and great customer service. This is my go to place for all my Nissan needs and I am thankful it's close to home.

    Just purchased a vehicle. The staff were friendly and accommodating. We went there late just 20min…read morebefore closing and they made sure we found the car we wanted. We had to return due to the car being at a different location so it needed to be delivered. New operating system the reps were using presented with moments of frustrations for both them and us, nothing that wasn't manageable. Overall, Aram, Jordan, Will, and the rep (can't remember name) who delivered our car were great! I would recommend and would return for my next purchase.

    Autobasics - usedcardealers - Updated July 2026

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