This dealership is the best I've been to, in a very long time. I have bought six cars in the last…read morefour years, for my airport transportation company, and I gotta tell you I intend to buy all of the next vehicles from O'Donnell-Lutz. My bank kept making mistakes and postponing my loan approval, and James kept the van available for me. This dealership is a success because they are ethical, professional, and will work with you in anyway needed to make your buying experience a joy. Thanks, James! See you soon!

They are very honest and loyal workers. They sell great cars and are super friendly. I would…read morerecommend this dealership over all the other ones in this area.

Honoring their Advertised Word…read more We purchased an Infinity QX50, after a lot of comparative research. The one sticking point was our need for a Class III trailer hitch to be installed, which, after multiple sources were investigated, it was decided by CarMax and ourselves, that a hitch could, in fact, be installed. After taking delivery of the car and pursuing the hitch installation, it was evident that we were all wrong; no hitch manufacturer produced a hitch for the QX50, because its chassis size wasn't big enough for a Class III hitch. I immediately contacted our Sales Associate, Katie Dague, to begin the 7-day return policy, with growing concerns that the right car was not readily available. We wanted the next size up from the QX50, being a QX60, but with all the exact same colors, trim, and options of the car we first selected. CarMAx acknowledged that finding the exact car may take a little longer, so they extended their corporate 7 day guarantee to 30 days, and immediately opened a nation-wide search for the right vehicle. Well, it didn't take long to find the perfect car (under a week) in the perfect color with the perfect set of features, as it came up available about 1,000 miles away. CarMax waived the transfer fee, and had the car shipped to their locale. We made a fee-free exchange for the new car, paying only the difference in price and the additional Sales Tax (the QX60 cost more than the QX50), but there we no other smoke and mirror games played by CarMAx; They honored their promise, and we went home 100% happy, without any additional "processing fees" or other hidden expenses. They even were able to transfer the License and registration from the first purchase to the second purchase without any additional fees! Thanks CarMax! You are highly recommended.

Purchased a 2022 Mazda CX5. What a breeze. The car is in mint condition. Only 20,000 miles. I'm so…read moresatisfied. In the past I was dealing with car dealerships, but no more. Kenny was my sale representative and he was a delight. Very knowledgeable and professional. I am more than satisfy. This will be my go-to company if and when I need another vehicle. Please stop by. You won't be disappointed.

It is very hard nowadays to trust which car dealer is trustworthy and ethical. I can surely say…read morethat Tony and his team do the best to accommodate anyone in any situation. If you especially want to drive a nicer car and want it cheaper, consider buying a salvage title that has been rebuilt. These guys get cars in that are broken from one side, but totally fit on the other side. Through rebuilding they create perfect as-new vehicles. They also provide loans at a great rate so you can drive out with a low APR regardless of your credit score; they'll work with you. Again, the most important thing to keep in mind when shopping for a car or getting cash for your collision vehicle, is trust. These guys are the trust!

Please stay away from this business, they have disgusting business practices they are very very…read morerude. They will scam you for a down payment after. They will use bullying and threats to take money from you. Their main targets are the elderly and people of color.

What went well? Everything. Finally treated with dignity and respect at a car dealership. Pigs will…read morefinally fly. Bought 2 cars from Matt. Great guy and great team. They really understand the meaning of service and service after the sale.

I had an extremely disappointing experience with Mercedes-Benz of Melbourne regarding service on my…read more2024 EQE. My A/C compressor failed on a vehicle that's less than a year old, and despite driving a $90,000 luxury vehicle, I was initially told I would have to wait 3-4 weeks for a loaner vehicle while dealing with A/C blowing hot air. After pushing the issue, I was finally given a loaner -- only for the tire warning light to come on as soon as I got home. The very next day, that same loaner left me stranded over an hour away from the dealership due to a bad tire. Instead of receiving support or concern, I was told to have it towed back and was immediately informed I'd be responsible for paying for a replacement tire before the vehicle had even been inspected. To make matters worse, I asked my service advisor to call me directly, but instead received dismissive back-and-forth text messages insisting I would be paying. When stranded an hour away, I was also refused assistance with transportation back to the dealership. The communication issues continued even after I resolved the tire situation myself. Before replacing the tire, I specifically asked if I could take the car somewhere else for the tire and was told yes. I will attach screenshots of the text messages confirming this. However, after returning the loaner and picking up my vehicle, Samantha texted me only after I had already left the dealership stating that the replacement tire did not match the other three and that I would need to purchase a tire from Mercedes to put on the loaner vehicle. At no point prior to this was I ever told the replacement tire needed to match the others. The lack of communication throughout this entire experience has been mind-boggling. Time and time again, expectations were either not communicated clearly or changed after the fact. Throughout this process, I felt dismissed, unsupported, and treated like an inconvenience rather than a loyal Mercedes customer. This has been far from the luxury ownership experience Mercedes-Benz advertises and honestly felt more focused on money than customer care. I strongly encourage others to consider servicing their vehicles elsewhere.

Best car purchase experience I've had in years !!! I drove up from the Boynton Beach area (over…read more2.5 hrs) and it was worth the drive. From the minute I entered the dealership I was greeted, shown the vehicle i came to see, received a fair trade number for my vehicle and negotiated down the price of the car I ended up purchasing. I would highly recommend the dealership to anyone. The GM, the Finance Director, Used Car Managet and my salesman went above and beyond to make sure I was happy. Thanks to them...

Excellent car buying experience once again. Thank you Chad! Great job. We love our Encore! I'm…read morestill loving my Cadillac too! Thank you Brad too for the awesome warranty!!