I used National for a replacement vehicle when mine was damaged in an accident. The rental was…read moreorganised by, and charged to, my insurance company so I was only expecting basic service. My experience of car rental companies to date had been so so at best. I was stunned that they called me within about 5 minutes of my insurance company approving the rental to me over the phone. They offered to collect me from my house as they knew that my vehicle was not roadworthy and when I got there, they offered me a choice of vehicles. They told me that a set rental had been agreed with my insurance company but that they would liaise with the vehicle repairers and extend my rental as necessary. When I spoke to them on the phone and when they showed me round the vehicle they were incredibly thorough and professional. All car rental companies should be like this.

We were visiting the area and found this place online. The…read morestaff were very friendly and helpful. Great value for money and a lot cheaper than the local airports. We would definately reccomend this company and would use it every time. Mrs. Roseanne Kelly.

From the owner: With a fleet of modern, low mileage cars, vans and minibuses available 365 days a year, ABC Self…read moreDrive in Gravesend is the first step on your journey no matter what the destination.

After been let down by a car hire company in Worthing I was stranded at my mechanic's garage as my…read morecar had failed it's MOT, I was kindly offered a lift and driven to Pavilion by my MOT man on his recommendation. I received a very warm welcome which was so appreciated as I was very stressed. The Son of the company was a complete star, polite, helpful, informative and speedy everything was explained to me in easy to follow detail and within a very short space of time I was mobile again! I had the car for 3 days at a much more competitive rate than the other company were offering without having to pay a deposit just credit card security hold, no excessive excess fees and when I returned the car I received an equally friendly welcome and was even driven back to my garage free of charge by a lovely guy whom shared a touching storey with me. I would thoroughly recommend this lovely family run business to anyone and incidentally should you have to extend the duration of your 3 day hire the cost is so reasonable, great company.

Have used this rental company for work reasons and never found any real problems. The staff are…read morefriendly and they always seem to be able to accomodate our needs. Prices are not too bad either!

Enterprise is horrible! I will NEVER use these company again. Closing hours are NOT convenient for…read moreforeign travelers trying to get to the location. Location is not marked, never saw an Enterprise sign anywhere. We told them we were on the way and driving thru London traffic with walkers and bikers is a B! They were closed on arrival and we were going to return to airport after that but that would have cost us more!!! Really!!!! This company used to be great but their international employees are not helpful and need lessons in customer service! DO NOT USE!! You have been WARNED!!!

Had the best experience renting a car for about a week. The staff were so friendly and helpful!! I…read morewill be using this Enterprise again in the future when I am back in London. Thank you!

This was one of the best car rental experiences I've had, in the US or abroad. The people at…read moreGatwick had a great price, and communicated well through the whole process, including some questions afterwards. Pickup from the airport and drop off was a great benefit, too. The Peugeot 3008 was a very comfortable car in like-new condition and we had no issues with it whatsoever. We will rent from them every time we come to England. They are so much better than the large corporate companies.

Excellent service - far exceeded my expectations…read more I hired a van from Gatwick Van Hire on 28.09.18, having picked them at random from an online search. My intial enquiry was dealt with very efficently, and I arrived early on the day of collection to find that the paperwork was ready, the van was ready and I was on the road within 10 minutes. Their Gatwick premises were immaculate, and the hire fleet were in a similar condition - I did not see a vehicle that was over a year old, or other than pristine. Upon return - which was out of hours - the facilities to leave the van and keys was effortless, and I received an email from them early the next day - Sunday - confirming that they were happy with the condition that the van was returned in. I did not have any preconceived ideas of what to expect when hiring a van, however Mercedes / Audi levels of efficency and customer service, and an immaculate hire fleet was far beyond my expectations - and they were the cheapest too. I can't recommend them highly enough! 11 out of 10 stars.

Good prices. Not bad cars either.read more

Enterprise staff picked us from the hotel and dropped us. Nick was really friendly and helpful in…read moreshowing the car and I was really impressed with his professionalism. We brought our GPS(Satellite Navigator) from the US and couldn't get it to work in the UK and we were willing to purchase this from Enterprise but Nick helped us to set up and it worked fine. We rented the car for 10 days and on the 9th day, we had a small puncture with a nail. We called Enterprise and they directed us to their tire place and they fixed it free. Have used rental car services before but this place really is number 1 for customer service. Very impressed and will be using them when I am in Ashford again.

ADVICE: TAKE TONS OF PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! (You'll read several…read moreother reviews that give this advice based on their experience as well). If you don't document absolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. After arriving in the UK from the U.S on a 10 hour flight, we took an Enterprise shuttle from outside T-5 to the Heathrow Enterprise office and lot. We had pre-booked the car through a well known membership store. The branch was very busy, as you might well expect being at one of the world's busiest airports and it took us some time to get our car. One member of your party lines up in the small office while the other(s) stand outside. It's somewhat chaotic. A rep walked us over to the car and the three of us looked over it for damage, the rep explaining that damage had to be 'bigger than a golf ball' and showing us a circle cut-out on a piece of plastic for demonstration. One of us took a few photos, which later ultimately saved our bacon. When we dropped the car off at a different Enterprise location, (we had the car less than 24 hours) they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. Long story short, the rep at the drop-off location filed a report. Fortunately, we had some photos, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage. We were about to spend a month on vacation on a cruise and in the UK. Over that month, we spent many hours (and wifi data) on communications between ourselves and Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment. Fortunately, after about 3 weeks and much mental anguish and aggravation, due to our photos and explanations, the claim was waived, really only due to the fact we had photo evidence. However, I'm sure some unfortunate future customer will have the same claim put on them. I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice.

WATCH OUT FOR CHARGES ON TOLL FINES FROM ENTERPRISE/ALAMO!!…read more RENT A CAR WITH ANOTHER COMPANY! THIS IS A HORRIBLE WAY TO DO BUSINESS! I have been an Enterprise member since 2001. I have probably rented from them more than 50 times in the US and Europe. Car I picked up at Heathrow seemed great. All people I dealt with at Heathrow were great. However, huge problems with the Enterprise/Alamo department that deals with tolls. I'll try to make a long story short . . . About 3 days into rental I received an email that there was a recall on the car I had. They offered to come to me wherever I was to bring a replacement car. But I was already planning on going to Liverpool Airport to meet someone so I made arrangements to just take the car there the next morning and swap it out. I crossed the Mersey Bridge on my way to Liverpool Airport, didn't notice it was a toll bridge on the first crossing. After swapping cars and crossing the bridge again, I did notice the toll signs. While freeway tolls seem covered in the rental, for Mersey Bridge they are not. Merseyflow (tolling entity) does not make it easy to pay them. You can call them or go to an app, but that is difficult when driving. In this instance I called them, but was told that I could not pay the tolls because my crossing for either car was not yet "in their system" After my business trip I called Merseyflow back to resolve tolls. I pay them. However, in the interim, Enterprise received a Penalty Charge notices from Merseyflow. But they then wait TWO WEEKS to forward them to me, along with a notification that they are charging me £35. When I called and paid the tolls, Merseyflow they did not tell me that there were fines or request payment for them. And of course I did not have the notices about it. Enterprise then tells me that I must show that the tolls were paid before they can refund the £35 charges, so I forward them the payment receipts from Merseyflow. Now Enterprise fines department is telling me that they will not refund the £35 charges unless they are notified by Merseyflow that I do not have to pay the fines. The hypothetical fines that Merseyflow did not ask me to pay when I paid the toll and the fine that, if they exist at all, only exist because Enterprise waited two weeks to email the notice! I contacted Merseyflow and they will not provide any documentation beyond the paid receipts. I expect that some from Enterprise will post a response to all of this saying to contact them at https://www.enterprise.co.uk/en/help/contact.html. But it's all BS. I've been a member since 2001. They have my RA#. They know how to get ahold of me. They just want a reason to charge fees, and then they will continue to move the goalposts so they don't have to give my money back. RENT A CAR WITH ANOTHER COMPANY! THIS IS A HORRIBLE WAY TO DO BUSINESS!