Wow. This is about the worst experience I've had at a auto shop. I purchased a groupon for an auto start. I called the business and made an appointment. They didn't offer nights/weekends so I arranged to take off work and get a ride. When I showed up it was a scary little garage. Even though I was skeptical I decided I would give the small business a try. They couldn't find my appointment. They texted "john" and expected me to wait for him to maybe text back and determine if he could do the work. After waiting 10 min "john" never texted back. They also let me know that there was an extra $145 expected in addition to the Groupon price??? That is more than the price of the original Groupon. What a scam. I left and requested a refund from Groupon. This place is horrible. Never go there. read more

Hard to get a call back takes weeks even if it is something you had done. They will take new people before fixing something they installed for you. read more

Purchased the Groupon for the Remote Car Starter. I've tried calling Automotive Innovations multiple times over the past few weeks and no one ever answers and their voicemail is full so you can't leave a message. Based on the reviews I am now seeing, it might be a good that I never got through since the service sounds terrible. I will be requesting a refund from Groupon. Don't waste your money or time on this business! read more

Horrible company. Had a groupon for remote starter. Groupon refunded me. Wanted me to pay, IN FULL, for installation 10 weeks before they could get me in. Wouldn't make appointment unless I paid at time of scheduling appointment. Avoid this company at all costs!!!!!!!!! read more

Places is awesome and am very happy with just the customer service besides the products they carry, they work hard and they produce nothing but results from their hard work, I will definitely be recommending this place to everyone I know and even people I don't know! read more

Bought the Groupon for a 2-way remote. Fine print says "Additional fee may be required for vehicles with anti-theft system," which is basically any car made after 2000. I had nice security 2 bypass units that I bought on Amazon (around $40 each) that I brought with me to the shop, but they would't use them because they wanted to charge me $150 to use theirs in order to make another forced profit. This is not how you do business! Also trying to reach them, get a call back, or schedule an appointment is super hard! My advice? Stay away if you don't like bad customer service; otherwise the installation seems to work fine for now and not the worst price. read more

Similar experience to John M., except I made the mistake of leaving my car there during the day to have the Remote Start installed. This is hand's down the worst experience I have ever had. I had the first appointment of the day (10am) and was quoted a 2 to 2 1/2 hour installation time. When I arrived at 5pm expecting my car to be ready to be paid for and drive off, it wasn't. I had to wait there for an additional hour and 15 minutes while their obviously under qualified staff attempted to finish up the mess they started. I too was given the hidden cost speech, except my quote was for an additional $199, which of course I was pressured into paying as daycare can only wait so long. The remote start system never once worked, in fact it was so improperly installed that it actually caused the situation where my battery needed to be replaced (another $135 at a Ford Dealership). The high school drop out of an owner of this business would not allow for a return/exchange situation, stating their return policy does not allow it, yet requested I set up another appointment to have them figure out the problem. Needless to say after all of the above I did not trust these people to install batteries into my kids toys, so I took it to where my Ford dealership sends their referrals for aftermarket electronics installed. I paid more money to have this defective equipment removed by a third party due to the lack of anything resembling trust that "Automotive Innovations" could fix the mess they attempted to install. DO NOT PURCHASE THE GROUPON FOR THIS ESTABLISHMENT NOR MAKE THE MISTAKE OF ENTRUSTING THEM WITH ONE OF YOUR BIGGEST INVESTMENTS. read more

Worst Experience!!! I initially called the business in October when I bought the Groupon and they couldn't schedule me until December 10th at 10am. On the date of the appointment, I had a work emergency. I am a health and safety manager and an employee was injured and it is my job to take the employee to the doctor so I was going to miss my appointment that day. I called 24 times between 8am and 10:30am. No one answered and the voicemail was full so I couldn't leave them a message letting them know I was not going to make the appointment due to a work emergency. When someone finally answered, they assured me it was fine and that they would call me back to schedule another appointment. When they didn't call me back that afternoon, I called them the next day and again could not get through. I tried to call the next couple days. I finally got through to someone again and they told me they had to talk to Jeremy first because there were notes on my account and they couldn't reschedule me and then they would call me back. Still no one called. So I drove the 30 minutes from work to the business to see why I was not receiving calls back and to schedule an appointment. I was very apologetic for missing the first appointment and I saw on the notes that they marked me as a "no call, no show." Which is completely untrue. I offered to take a day off from work to make the appointment and to ensure I wouldn't miss another one. I was more than accommodating even though they were never once accommodating to me. We decided on a date that worked which was Sunday, 12/28/14 at 1pm. Jeremy told me that he would get out of church at 12:35pm and would be there immediately after. I arrived at the shop at 12:53pm and no one was there and the door was locked. I sat there until 1:30pm when I started to write a note letting them know I was there and that I was going to request a refund. A guy showed up in a taxi cab and asked if I was dropping my car off. There was no sign that he was an employee, but I handed him the note and told him that the service is unacceptable and I would be asking for a refund because I was continuing to receive the run around. While waiting in my car, I read some very dissatisfied reviews of this establishment and was very discouraged about leaving my car with this garage once the "employee" showed up. And to make things worse, Jeremy called me 15 minutes after I had left and told me that he was at church and was helping a lady who locked her child in her car which as he stated was more important than my appointment. He was aggressive on the phone and it seemed to me that he was trying to turn the situation around on me as if I wasn't understanding and high maintenance. While this is very noble to help someone at church, I don't feel like this is a valid excuse as to why he cannot provide proper service in general. I will always read reviews before buying another Groupon. I hope others will see my review and the other reviews and not purchase anything from this business. read more

Very rude and childish behavior at this shop. Many of the local shops end up fixing the mess up hack jobs that come out this place. Only take your car here if it is going to the dumb right after! read more

Automotive innovations in Champlin MN. I ordered a remote start with a Groupon for my Honda Element. I understood that there would be an extra charge for a module for the the chipped ignition key. I was not told that there would be an extra charge of $35.00 if I wanted a second remote until I picked up the vehicle. The employee explained that the unit comes with 2 remotes but the Groupon price included only one that is how they keep the price down. I said that is like buying a new car and the dealer removes the spare tire and asks you if you want it for another $50.00. The business also did not provide a receipt for my purchase. Their printer was down. I left messages on their machine with my e-mail address and phone number twice. They never got back to me. And lastly, I paid the extra $100 fee for the module that was required. The transaction showed up as a purchase from an individual not Automotive innovations. read more

Such a very bad experience. I seen the deal on groupon and called to see if there would be an extra charge based on my car type. I agreed to pay fee shown on groupon as well as an additional $125. They said they would honor the price, but buy it from them. Biggest mistake ever! Now I have paid for a car starter and can't get my money back even though it hasn't been installed. I paid and scheduled a time. We discussed scheduling options and I didn't want to leave it there over night. So it was agreed I would be there early in the morning. Even though they don't open until 10, that wasn't mentioned as we discussed times. So I showed up at about 8:10 (a little late due to the snow storm). The OPEN light was on, but the hours on the door said 10. The business was closed even though the light was on. There isn't a drop box for keys. I would have put my key in the drop box if there was one. So after 3 hours of driving, taking a couple hours off work and wasted gas money...I called for a refund. All they would offer was to reschedule. At hat point, I was not interested in the service anymore. He accused me of being a no show. He told me he would review the cameras and give me my money back if he could prove I was there. I was told he would call me back in 48 hours. So after 72 hours, I called him back. He reviewed the cameras and still wouldn't give me my money back because he was coming around the corner as I was leaving??? He is still only willing to reschedule me. I have never experienced anything like this. I hope my review helps keep someone else from making such a horrible mistake! read more