I called last week asking for a rough estimate to fix something on my truck. The gentleman asked if…read morehe could call me back he had to run home. I said ok sounds good. 24 hours pass no call back, i called it rang 5-6 times and then i got hung up on. so I don't think I will even try their services out .

Friendly, honest and reliable! Go talk to Will!read more

These guys do a great job, they do it efficiently, and they do it for a fair price. Bonus points…read morefor the sweet office dogs.

Driving along and find that my tire is losing air fast, I pull into this fine establishment and…read morethey couldn't be more helpful. Because it's first come first served there was a little wait but luckily they got me in before they closed. The staff is incredibly kind and helpful and there is even entertainment there with, the shop dog! I feel very lucky to have broken down near this shop. And now, I will only use this shop for my auto needs.

I had my car towed to UI 12/30. I had the computer module replaced on my Saab for a second time at…read moreUI (first time 9/2023). I had to replace the computer because we are going to sell it and also a few other items...almost $2,100. I picked it up from their parking lot and the power steering is so tight I can hardly move the steering wheel To drive it onto the road. I drove it across the road to Holiday to see if I needed to buy power steering fluid as I had a 25 mile drive home. Power steering level good. I got to Plymouth and called the shop before they closed Tuesday night. John called Wednesday about 3pm. I asked if the mechanic drove it. He said yes around the neighborhood. Literally, steering was almost locked, front end sounds like a dinosaur yawning. A tense 25 miles home. How could this be missed post computer fix as they parked it in the lot? i could have had them either diagnose and fix the issue at UI (saving me a ride in rush hour downtown) or towed to my other mechanic in Eden Prairie. Friday it's being repaired in EP. It is most likely either a power steering pump or seal issue or possible cv joints. Frustrating.

I am going to post my complaint to the BBB, the owners response, and finally my rejection of his…read moreoffer to make good on this transaction. Judge for yourself, but I'm sharing my story so not one more customer is defrauded by this shop. Seriously. Be warned..... I brought my car in on 12/20/22 @ 8:30 am and advised Dana, 'I hear a grinding noise coming from the front end. It occurs when I accelerate and when I'm moving at all. I had the vehicle last serviced with Hoover Wheel in August and they replaced parts. I have the detailed work order of what they've already done and it's on the passenger seat.' She had me sign an estimate that showed $738 for a wheel bearing replacement, which I signed saying to her, 'I want the grinding noise to be fixed.' She said 'no problem, we'll get you taken care of.' Dana calls me around 4pm to tell me that I can pick it up. I arrive and the bill is $938.77. I paid it even though it was a lot more than originally quoted. I just wanted the noise gone and they said they could do it. I drive the car away and the grinding is even louder. I called and they didn't answer my call. The next day, I waited for a return call because I did leave a voicemail at 5:22 pm. No call back. I called her and said they didn't fix it. She said bring it back and we'll get it fixed. They charged me AGAIN for doing what I had asked in the first place! I was told that the drivers side wheel was hanging there by the owner. I asked how that was possible when I just paid $938 for that to be fixed. They fixed the WRONG SIDE OF MY CAR AND THEN CHARGED ME AGAIN FOR WORK THAT DIDN'T NEED TO BE DONE. I never signed anything agreeing to pay them extra to do the job correctly. This garage has scammed me! I'm out now $1913.25 on a repair that should have costed me less than $500! These people have to be stopped! I told the owner everything and he did not have any sympathy. He gave me $100 off the second bill. I was defrauded by this garage. I understand making a mistake but to blame me and then make me pay twice is outrageous! I want the second bill repaid to me because I shouldn't have had to pay for something that didn't need to be fixed. Again, there is serious fraud going on here and I'd like the BBB to investigate please!!! The owners response: Let me start by saying I am truly sorry about Daniel's experience. He wanted a wheel bearing replaced. We asked which bearing he wanted replaced, He replied "I believe it to be the front passenger side" (call file at 40 sec). Dropped off the car and gave us paperwork from another shop. He did not ask to have anything confirmed about the bearing. Told Daniel that if the hub needed to be replaced with the bearing it would be extra. Parts were replaced per request no diagnosis was performed. A new hire performed the work he did not test drive prior or after the work was completed. Our repair process states to drive before (if driveable) & after repairs. Tech is NOW aware that EVERY vehicle is to be test driven before and AFTER repairs. The 2nd day we looked at the driver side & found the nut was loose. We tightened the nut, the bearing still was noisy. We told Daniel how much it would be to replace the driver side bearing & hub. Finished repair test drove the noise was gone. At pickup he said it was a lot of $$. Gave a $100 discount. I gave him both bearings. I turned the passenger side bearing and said that it felt notchy. Called Daniel twice on 12/30/22 to resolve this. He didn't answer or call back. My solution is as follows. Bring the car back, I will provide a loaner. I will remove the passenger side bearing and install the old bearing. Document taking the new bearing and hub assembly off and installing his old bearing. If there is no noise I will reimburse him for the 1st repair. If there is still noise we can work something out for the passenger side bearing/hub assembly. I am not going to give Daniel the new bearing/hub for free. I need the parts so I can return them and be reimbursed by my supplier. I also want Daniel to take his review off Google and the BBB too since I am accommodating him. I am providing the recorded phone call file from 12/19/22 and a screenshot of the call log showing the times I called Daniel on 12/30/22. My response to the 'solution' offered: I no longer have faith in this business to handle absolutely anything with my car competently or honestly. I reject the 'accommodation' offered. It's simply insufficient. As far as removing my reviews; absolutely not. As a matter of fact, I have told everyone about the scam happening here. John, your response is unacceptable. I complained of a grinding noise. Your website falsely advertises it fixes grinding noises right the first time! Excuses is all you've offered. I will accept the labor costs if you're okay with my continued protest that I should not have had to pay twice. You and your staff are perpetrating fraud by falsely claiming you've done work you didn't do! You even admitted-see BBB

When we took the van back to Dealer Automotive Services for them to fix it, some things were…read morebrought to our attention that they get the kit from Refer Van and Refer Van sent them a crappy kit to try and install. Even this last time Refer Van sent them crappy parts to try and fix it. We are appreciative that Dealer Automotive modified and add some things to make it improved.

Excellent service. I had a remote starter installed in my…read morenew car. DAS had it installed within three hours. It works great! Over the past 25 years, I've purchased remote starters for three cars from DAS. These people are very knowledgeable and professional.

I pulled in to the quick oil change (no appointment) and as I was walking toward the waiting room,…read morethe man that greeted me called me back. He said that it looks like I'm not due for an oil change for 2500 more miles. I asked why my light went on. They said that happens and turned the light off. They checked my tires, topped off my fluids and sent me on my way. I won't go anywhere else for car service.

Very disappointed with their attention to detail. Dropped off a car for 2 issues, handled one and…read moreignored the other. Justin the manager was not apologetic and told us to come back another time, did not offer any significant compensation for their oversight. When I asked for a discount due to their oversight, Justin became angry and told us never to return to Grandview Tire and Auto after we have been loyal customers for years and have spent thousands of dollars there.

Fair price, and did the work write the first time. Very…read morefriendly and knowledgeable, and got my vehicle back to me when they said they would.

Quality Care Tire and Auto is an incredibly honest and reliable company! I have gone here for…read moreseveral things: oil change, tire rotation, needing work such as new battery, new tires, new spark plugs, etc. staff have always been honest when it comes to the work that needs to be done and they give honest pricing. My most recent visit, my muffler cracked and was dragging. They got my car in right away and assessed the issue. They gave me two prices, one that they could get done right away and another one if I could wait a few days, they could get a lower price. I appreciate how honest, reliable, and detailed Quality Care Tire and Auto is! I will be back and I recommend you try them out!

I want to go get a tire put on there today yeah all my lug nuts were stripped on this tire so I…read moreknow it was going to take some time from to get it off but you break one stud then they expect me to pay for a new stud no I'm good on that so my bill was 262 dollars ask him how much the five lug nuts would be then my bill jumps from that $262 to $293 really $30 for five lug nuts come on now That's crazy but the bad thing about it is the stud you couldn't even help me out on that never going back there

Honestly, I'm a pretty frugal/stingy guy, and these guys check all my boxes. They deliver…read moreconsistently on quality, at the price agreed upon, without price gouging...and honestly, are just cool dudes. It's ridiculous to me that there's 1 star reviews. After reading them, they seem petty tbh. Take note that they only complain about $100 or less, and never about quality of work. I've brought multiple vehicles to them multiple times and there's only ever been one hiccup-- which they fixed and took full responsibility for. Consider me a loyal customer

BUSINESS IS CLOSED…read more Wish they were still open, sounds like one of the last honest auto places in Bloomington, based on reviews.

I found their service above reproach. They not only took car of my car, but gave me advise on…read moretires and proper tires for the job. They do not do tires, therefore there was no incentive to help me other then treating me as they would their own family member. They found my problem was a very simple fix. Sense I am towing a camper, and will be putting on 5,000+ miles in the coming months. Asked to check it out on key points of ware. What they found was no surprise. I had noticed a possible problem in the last few hundred miles. The were able to fix it now, rather then having me turn. I am very happy with all aspects, in clouding how clean the place was.