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    Automotive Solutions

    5.0 (1 review)

    Services - Automotive Solutions

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    9 years ago

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    Advanced Automotive Svc

    Advanced Automotive Svc

    2.9
    (15 reviews)

    I couldn't do a no star review or even a negative, her are the facts, AVOID THIS PLACE at all…read morecosts. I called first to ask what it costs to install a radio, around $200 bucks cause I had hardware. Drop off car, it could be a little more, okay fine. Pick it up, $498, I was like for what extra, I got the whole dog and pony show, fine I paid. My car initially had the stock stereo with aftermarket speakers, in sounded good, I just wanted an upgraded deck. I bought the stereo from a reputable dealer, used my vin and got all the parts. I get in my car drive away and I kid you not, I've heard factory 80's vehicles stereos sound better. It is a $400 deck, it's sounds like dog shit. I immediately come back and tell him it sounds off and even the subwoofers were not working, he agreed and told me to bring it back cause it's the end of the day. Mind you, I live 35 minutes away. I come back, leave car he calls back and says it's the wrong part, I asked 3 times what part, I got 3 different things. Eventually he lands on the harness, I supplied wrong harness, shouldn't you know that upon install and QC after you finish your job? Shouldn't that have been caught before they installed, and why would you initially deliver the car undone? He told me he'd get the part and make it right, that was aug, it's now the 29th. Oh, along with my subwoofers not working, the satellite radio not working either and crooked deck install. Again, 3 and a half weeks later, today, I pick up my car and he wants to charge me over $100 more, for a job they didn't complete and do right the first time, still blaming me for the wrong part, seriously i thought they were the professionals. By the way, I called customer service on the radio and showed them my parts via pics and invoice#, they said those are the right parts. The company I ordered the stero from was apologetic of the inconvenience, not of their own but what I was going through and gave me a free xm tuner for my deck, that's how you do business, not the way Advanced Automotive services is doing right now. So here is me waiting for the cops they called, to explain why I refuse to pay anymore money for this terrible business, fraudulent service. DO NOT GO HERE! Oh last thing, he refused to give me either statements. Pics of crooked deck install, trash from install, and couldn't even put shift boot back correctly.

    I went there for an oil change in a 2017 Mercedes van. When I dropped it off, they told me it…read morewould be about $200. When I picked up, I had to pay $300. The reason; the van took 13.5 quarts of oil. The last oil change from another shop was $168.

    Shelton Chrysler Jeep Dodge Ram

    Shelton Chrysler Jeep Dodge Ram

    3.7
    (3 reviews)

    Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

    I recently had a remarkable experience at Dodge Ram in Shelton, WA, that I feel compelled to share…read more Faced with a major problem on a brand-new vehicle, I reached out to several dealers, but none were willing to help--except for Dodge Ram in Shelton. They were not only willing but also eager to tackle the complex issues that kept appearing and disappearing. Their team, especially Daniel Kuni and Aaron Heard, went above and beyond in diagnosing and repairing the problem. Their dedication and expertise were evident, and they handled the entire process seamlessly. These employees deserve a significant shout-out from the owners for their exceptional service. The customer service at this dealership is unparalleled. They are incredibly honest, transparent, and genuinely care about their customers' needs. It's refreshing to encounter a dealership that stands out in this way. Additionally, their veteran-friendly attitude and down-to-earth approach left a lasting impression on me. The pride they take in their work is palpable, making it clear that this is not just a job for them but a commitment to excellence. Because of this outstanding first visit, I am now a lifelong customer. If you're looking for a dealership with exceptional service and integrity, look no further than Dodge Ram in Shelton, WA. JP

    Stacy's Auto Repair

    Stacy's Auto Repair

    2.6
    (5 reviews)

    I used to take my cars solely to Stacys in Shelton. After my last 2 experiences, I will never…read morereturn. I am shell-shocked right now at how absolutely terrible the repairs on my vehicle turned out. After tolerating the rattles, shakes, and tremors for months, I am fresh off of finally breaking down and letting the dealership fix it. Now I have a much lighter wallet. The last vehicle Stacys worked on for me, they replaced all four struts in my vehicle. The parts apparently were improperly installed and caused significant additional damage. The quote given initially only covered half of the job I described. I returned to have the rest of the job done fully accepting I must have misunderstood the initial quote. After the second set, my vehicle was never the same. I gutted it out for a while and I even replaced wheels and tires assuming that the new parts couldn't possibly be the problem. Because of the overall experience, there was little chance I was going to trust putting the vehicle back in their hands so I had to have the dealership replace the struts again along with the additional damage to the suspension parts. In the end, it was over $7000 for a job that should have been around $2500. I really used to respect and trust Stacys, but they just don't seem interested in providing a great service and experience for their customers. Of course, this is my opinion and there is always a possibility that my experience was not the norm, but I also communicate with other family members and friends that have had similar, albeit less catastrophic experiences and also have stated to me that they will not return to this shop.

    I have been a faithful patron of Kim Stacy's auto repair for over 30 years............ until now…read more We took our vehicle into his shop over two weeks ago. Never heard one word from them regarding the status of our vehicle. My husband and I tried calling to find out what was going on and never once did someone/ anyone call us back. My husband finally got through to someone today and told them that we are a one vehicle family and that we are depending on others to get us to work, etc. Two hours later it was done. I don't want to have to ask, beg, harass to get results. I don't doubt Kim Stacy's ability to do a great repair job, but their customer service is RIDICULOUS. NOT ONE PHONE CALL BACK IN OVER TWO WEEKS. We are not going back. Sorry, Kim, but you have disappointed us for the last time.

    Automotive Solutions - autorepair - Updated July 2026

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