Prices fluctuated in the quotes they sent out. Up charge on parts is astronomical…read more Will not install and or service supplied parts. Will charge multiple diagnostic charges. Sends reports and wast time on pricing things that do not pertain to the problems your truck is in for.

My mom is 81 and had her heater fixed and the service from this company was fantastic .....she…read moredropped car off and they took her home and had it fixed by the afternoon...... kind honest people that did a great job......will always use them for any car repairs I have

my moms best friend recommended Mike's Automotive. My A/C had stopped working and I took it over…read moreand even though their power was out, they got it fixed and called me to come get it in less than 3 hours. and it was a reasonable price as well. Very friendly on the phone and in person. Its a little bit of a drive for me, but i would definitely go back and recommend them to anyone else. Thanks!

We have come to depend on Mike and his team to repair our vehicles & get us up & running again &…read morethey have been nothing but honest, friendly, responsive, & fairly priced. Within a few months of one another, both of our vehicles needed repair work. They got my car back up & running in no time, & let us know that we needed a more specialized shop for the issue with our Jeep. More recently my car needed headlight repair work done & again, they were honest, friendly, responsive, & fairly priced. I will always come back to Mike's shop & refer everyone I know to him for repairs!

Been using ntb for 4 yrs for 3 vehicles, but loosing faith…read more Shop manager good & friendly, store manager unfriendly and incompetent-but last day of employment...hopefully new manager repairs costumer relations. Oil changes take minimum of 1 hr, and almost always forget to top off washer fluid...but open till 7 (that is convenient). Watch for hidden charges (like tire rotation fee during oil change when tires purchased in store) and shop hand laziness-check everything in place before leaving...large turnarounds, and it shows at times. Mostly used for convenience of long shop hours, and good tire prices. 50/50 average service shop..2.5 stars

Absolutely horrible customer service. I called ordered tires, had a conversation with the person…read morewho ordered tires Explaining that my rear pressure sensors were out but I had a set to replace them. He said to bring them and they would install them while putting tires on. I take off work to go get them put on and the woman that was in charge said they will not use my parts per "company policy". I called NTB on site and they said we have no such policy and she spoke to the woman in person and she still continued to argue and gripe about it. I will never come back to this place again. There is no customer service at all and they act like you are a burden when you're here trying to get work done.

This was the most horrible experience I've ever had with a tire store…read more They did so much damage to our tire hub that it is going to cost us 4k to fix it. They are refusing to pay for the damage they did even though my husband and I sat there and watched them do it while standing in the parking lot. Please do yourself a favor and do NOT trust this place with your vehicle.

Best choice in Gilmer as far as I am concerned. This is where I get all my tires, alignments, and…read moreshocks.

I was in quite the predicament with my car today, the air went out, the check engine light came on…read moreand I was told I may need a new catalytic converter. This company was recommended to me and if I could give them 10 stars I would. He waited on me immediately and got my car up and running within no time. Knowledgeable, professional, and so very kind. I will take all my automotive needs to this company moving forward.

My car lost oil pressure for just a second, then recovered. However, the check engine light came…read moreon. I took it into Auto Zone and they said the code was PO522. The print-out said I needed a new oil pressure sending unit and also recommended replacing the intake manifold gasket. It was not a cheap fix. Being new to the area, I had no idea where to go. I researched it and discovered that Texas Auto Care had the best reviews by far. I called and spoke with James, the owner and mechanic. He gave me a quote of nearly $500. I dropped my car off and when he called to say the car was ready, he advised me there would be no charge as he felt there had been a glitch in the system when my oil was changed the day before. I would highly recommend Texas Auto Care. It would have been so easy for them to have done the job and I never would have known! I can't tell you how thankful I am that I found James and Jessica. Their honesty is overwhelming and so appreciated!

Quality service for a reasonable price. I have been taking my cars to them since moving to Longview…read more4 years ago (when they were Gateway). They are honest and not pushy like some shops are. Services I have had done there are: tires, alignment, oil changes, sensor replacement. And things they didn't charge me for were flat repairs, and diagnosing an electrical problem that ended up just a fuse replacement.

Went in for a tire repair..$30.00.. Woke up the next morning…read moreto an almost flat tire..decided I would replace it with a used tire since I had new tires ordered. The gentlemen who pulled the so called repaired tire said there had not been ANY repair done to the tire. Of course they screwed me. I basically paid 30.00 for them to air up my tire. Never again, and I will spread the word to anyone I know never to use them. PISSES ME OFF THAT MY HARD EARNED MONEY WAS SO SCAMMED FROM ME....

Very professional, dependable and great service! I have used Kevin's Auto several times and always…read morepleased with their services!! Highly recommended!!!

Extremely friendly staff and knowledgeable mechanics. Brought my car for quite a few repairs and…read moreconcerns and right off the bat they let me know how much we could get done that day. They were kind enough to bring me home and pick me up when my car was ready . Absolutely love em and will be coming back next time my car needs maintenance.

Rudy's has taken care of my auto repair needs for several years. They always do a terrific job at a…read morereasonable price.

I've always heard good reports about Rudy's over the past decades so took my old van there for new…read morefreeze plugs after failing to do it myself. Rudy's initial quote was $350 but only charged me $300 since the job took less time than expected. I dropped off the van in the morning when they opened then walked 2 miles home. Rudy called at 3pm saying the van was ready then drove over to fetch me after finding out I was on foot. I really appreciated that along with the lowered repair cost. I now own a dodge Neon that needs a timing belt kit plus the motor mounts replaced so will see how much he'll gig me for that.