We bought 4 new tires a few months ago at Firestone in Longview. Our mechanic was replacing our…read morepads and rotors today, and on the rear passenger wheel, 3 of the lug nuts were seized and snapped off while attempting removal. In 50+ years of changing tires, I have never seen such an issue. Whoever it was at Firestone must have put on these lug nuts so tight that it caused them to seize on the threads. As a result, more expense for us. This is far from the first issue we have had with these "technicians" at Firestone Longview. They are careless clowns.

Service was amazing Tyler really made me feel comfortable while also making sure I left with what I…read moreneeded, even though I showed up 4:30pm (Mind you they close at 5:00pm) and to top it off I left my wallet back home so had to drive back home n back so now it's 5:07pm and Tyler was still calm & collective never bothered him that he was about to be off in a couple minutes on a Sunday afternoon, I don't know about you but I know 99% of everyone of you would've said no sorry come back tomorrow but Tyler said give me a minute let me make a phone call......... then said I got you. Tyler deserves a raise!!!!!!!!

Prices fluctuated in the quotes they sent out. Up charge on parts is astronomical…read more Will not install and or service supplied parts. Will charge multiple diagnostic charges. Sends reports and wast time on pricing things that do not pertain to the problems your truck is in for.

My mom is 81 and had her heater fixed and the service from this company was fantastic .....she…read moredropped car off and they took her home and had it fixed by the afternoon...... kind honest people that did a great job......will always use them for any car repairs I have

I was in quite the predicament with my car today, the air went out, the check engine light came on…read moreand I was told I may need a new catalytic converter. This company was recommended to me and if I could give them 10 stars I would. He waited on me immediately and got my car up and running within no time. Knowledgeable, professional, and so very kind. I will take all my automotive needs to this company moving forward.

My car lost oil pressure for just a second, then recovered. However, the check engine light came…read moreon. I took it into Auto Zone and they said the code was PO522. The print-out said I needed a new oil pressure sending unit and also recommended replacing the intake manifold gasket. It was not a cheap fix. Being new to the area, I had no idea where to go. I researched it and discovered that Texas Auto Care had the best reviews by far. I called and spoke with James, the owner and mechanic. He gave me a quote of nearly $500. I dropped my car off and when he called to say the car was ready, he advised me there would be no charge as he felt there had been a glitch in the system when my oil was changed the day before. I would highly recommend Texas Auto Care. It would have been so easy for them to have done the job and I never would have known! I can't tell you how thankful I am that I found James and Jessica. Their honesty is overwhelming and so appreciated!

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

Rudy's has taken care of my auto repair needs for several years. They always do a terrific job at a…read morereasonable price.

I've always heard good reports about Rudy's over the past decades so took my old van there for new…read morefreeze plugs after failing to do it myself. Rudy's initial quote was $350 but only charged me $300 since the job took less time than expected. I dropped off the van in the morning when they opened then walked 2 miles home. Rudy called at 3pm saying the van was ready then drove over to fetch me after finding out I was on foot. I really appreciated that along with the lowered repair cost. I now own a dodge Neon that needs a timing belt kit plus the motor mounts replaced so will see how much he'll gig me for that.

I used to think incredibly highly of Automotive Super Center in Kilgore. I trusted them with my…read morevehicle, my safety, and my hard-earned money. But after my recent experiences, I have never felt so gaslit, dismissed, and taken advantage of by a repair facility in my life. This isn't a casual complaint; this is a public appeal to corporate management regarding an escalating chain of mechanical installation errors and a complete breakdown of customer respect. In March of this year, my vehicle was brought to this shop under an insurance claim for a complete engine assembly replacement. The final bill for that single job was a massive $5,579.40 (Invoice 10039764). To complete an engine swap of that magnitude, the technicians were required to physically separate my engine block from my transmission and handle the torque converter and flexplate. Exactly two weeks later, on March 20 (Invoice 10054583), I was charged another $1,952.84 to replace the catalytic converter and exhaust manifold--a component they had completely detached just days prior during the engine swap, raising serious questions about overlapping labor charges and missed diagnoses. By May 12 (Work Order W0179575), my car was right back in their shop. The transmission was completely out of fluid because the torque converter seal was leaking. The shop blamed "age and wear," completely ignoring the reality that this delicate seal sits exactly where they unbolted the engine from the transmission in March. Running a transmission bone-dry causes extreme internal heat, physical binding, and severe shifting vibrations. Now, in July, my car is sitting there yet again with a cracked flexplate (Work Order W0350139) and a $2,676.28 estimate. The flexplate is the literal metal disc connecting the engine to the torque converter. Combining an old flexplate transferred during the engine swap with the violent mechanical stress of a dry transmission in May is a textbook formula for a metal fracture. Altogether, over $9,600 has been funneled into this shop for a single vehicle drivetrain area since March. Instead of looking at this documentable chain reaction of cascading labor failures, the staff has treated me like I am the problem. To my face, they acted like they weren't trying to blame me for the new damages, but behind my back, they were explicitly telling the insurance company it was my fault. Worse, I have had to fight tooth and nail the entire time my car has been here just to get my own paperwork. The staff repeatedly claimed they couldn't send the Digital Vehicle Inspection (DVI) reports, claimed they didn't have access to them, or claimed they hadn't generated them yet. However, the system timestamps and actual facts have proven otherwise. I now have every single DVI inspection report in my possession, and the data inside them tells the true story. They have indirectly called me a liar, gaslit me about my vehicle's mechanical history, and treated linked issues as completely random events. I am publicly calling on Automotive Super Center's corporate leadership to step in and review this case. I expect corporate to honor their repair warranty, acknowledge the installation oversight, and cover the cost of this flexplate repair and the check engine light that reads "exhaust and emissions system" that they still have not addressed after multiple times of being asked to do so.

I have went to the store on eastman road by hwy 80 three times. First time was for inspection. They…read moresaid my inside blinker indicator needed to be fixed so I fixed it. Went back for inspection the next day and told them it was fixed and when could they get to it. The guy pulled out some paperwork and slapped on the desk replying "I have all these in front of you." A simple " It will be a while ,we are busy would have suffice." I got inspected elsewhere. Then my daughter bought tires there and her truck started shaking. I told her to take it to see if one was bad or if a weight may have came off. They simply looked at thee tires visually and said " for 80 dollars we can drive it." So she just left. We will take our stuff somewhere else with better service. When I sold tires we would always give free rotations , balance etc. I guess buying tires here is like buying used tires. Outta site warranty.

Recently had a muffler installed on our 2005 Dodge Van - muffler had to be ordered - set a date to…read morecome in to have it installed - arrived on that date - the old muffler removed and the new muffler was installed within 30 minutes - very friendly staff and cordial - highly recommend this business for all exhaust work. If a need arises again i will be sure to use them for whatever needs to be replaced or repaired. Affordable Prices!

great communication with very affordable prices. was in and out in 20 minutes. would definitely…read morerecommend

They got me in and gave me great care. I received a report on my air conditioner and then they…read moreserviced it and returned it soon thereafter. It was really affordable and I would definitely give them my business if I need help in the future. They were very professional as well.

Took the wife's Mini Cooper clubman for some break work. Not the easiest vehicle to work on, BMW…read moreengineered. She was leaving on a trip the next morning, Caitlyn, Danny and the team got the job done on time and done right. This is the second vehicle I've brought them and couldn't be happier.

They were busy today cause it's Thanksgiving week but they are super friendly and helpful and best…read moreof all they know their stuff they get your car done right the first time I recommend "Big 5" to anyone that needs their car looked at... Five stars and above When you go ask for "Mike Stacy" he'll treat you right everytime

Spoke to Robert at big 5 in Longview on loop 281 over the phone asking about a certain tire I don't…read moreknow anything about tires told him the brand and the size which wasnt enough information because he then proceeded to say well I'm going to more than that there are many tires that are that size it was very rude how he said it so I said I'll have to call you back when really I am not the rudeness was unnecessary it totally ruined any more questions I had and I didn't even want to speak anymore so I won't be calling them again

I had an amazing experience at Kia. Michael helped me find exactly what I was looking for and…read moreconsistently checked in to make sure I was satisfied throughout the process. Even though I was there a little longer due to technology issues, Paige was incredibly welcoming and made the wait enjoyable. She also did a great job showing me how to use all the features in my new car. The entire staff was friendly and professional. I would definitely recommend Kia to anyone looking for a new vehicle!

From the moment I arrived, 5 star service! Jeremy, Doug and Blake are all amazing. We were treated…read morelike family!