I needed a new battery for my car. This location is close to our house. Also it's where we bought this car. After I got home and looked closely at the paperwork I noticed this. In the midst of my name it says " do not service ". I believe this is because the last time we had it serviced I gave less than 5 stars. That service advisor told me something would not change and it did. How can we give a 5 star rating if you don't keep your word. This time the parts guy provided 5 star service. My 4 star rating is based on years of being a customer here. read more

AutoNation Ford Wolfchase - My name is not John Do Not Service S_ _ _ _. - Car Dealers Near Me - Memphis, Tennessee

The finance department will change the term lengths and hope that you don't catch it. Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to.What a terrible way for a business to operate!!!! read more

They will overcharge you for oil changes, and it takes you going back and forth before they correct the issue.

Made appointment for service 3 weeks in advance. Showed up and they said it would be 3 to 4 more weeks to even look at it. Don't even bother to waste your time. read more

My daughter bought a 2023 ford explorer from this dealership and we will never by a car from them again. The reason why is she has water coming in on the driver side floor board. we took the car to them and they said it was fixed. it wasn't. We called back and left several messages with a lady named Shelby and never got a call back.long story short the warranty is about to run out. They say they are Running 5 weeks behind and we will have to leave the car there to keep our place in line. We called Ford corp. and they said the dealership could write up the repair order now and bring the car back in 5 weeks , the dealership said they won't do that . gave us some BS excuse. Service Rep told me to take it to another dealership!! WE DID!!!! read more

This is the worst car company they're disrespectful. They don't pay attention to detail. They try and take all of your money. All they care about is selling of the car. They don't care how it's done which way it's done and they don't care about the respect of the person that they're dealing with they do not care about you do not buy from them. I will never buy from them again they can approve by doing better. They can approve by lowering their prices and not trying to Jip people they're awful, awful, awful awful people don't buy from them. A total waste of my time took me five days to buy a vehicle and they ran my credit over and over and over again between them and Navy Federal couldn't get the numbers right messing up every single time I dealt with a guy named DT and a guy named Stephon and both of them need to grow up. read more

Yesterday, I scheduled my service appointment online. One of the questions asked is to briefly describe the problem. I wrote that the back-up camera only works intermittently -- it comes and goes. This morning I drove my vehicle to the service dept. I was approached by a service person, and asked for my name. He looked me up in the system, found my record, and asked what the problem was. I explained, and then was told that there is an approximately four week wait for diagnostic service. I asked if I just put my name in and then wait to be contacted. He said no. I asked if he seriously thought I was going to leave my vehicle there for A MONTH. Remarkably, he said yes! No offer of a loaner vehicle was made. It is unbelievable that they thought it was at all reasonable to expect a customer to leave their vehicle with them for FOUR WEEKS -- and that's just to find out what's wrong! It is equally unbelievable that this information wasn't communicated when I was scheduling my appointment online! I am one and done with these goofs. read more

Really 5 stars, zero Really 5 stars, zero Oil change and three filters cost 370 dollars, and I was quoted 240. Witch was high at that. Save yourself some aggravation and go to Landers Ford. If you do choose to have service check everything. Can I ask what a engine assurance plan charge is for??? Just another way to up charge customers. What ever happened to customers first, not take the customers for what you thing you can get out of them. Oil filter true cost 4.56 charged 9.44 Oil QS 5w20. Cost 18.99 charged 21.25 Windshield cleaner cost 2.99 gallon charged 3.00 4 ounces. Motor oil treatment really with new oil 22.99 Engine air filter cost 16.96 charged 25.19 Cabin air filter cost14.52 that's Motorcraft charged 66.77 16.99 charged with no explanation. Tried to look it up on the Internet, and nothing came up just an up charge. I will be updating post with photos of invoice. read more

Actually shocked at the service department!! Had an amazing experience! Yay keep up the good work y'all

I purchased a 2015 Ford Escape from AutoNation Ford Wolfchase included with a three month or 4000 mile warranty. Within 5 weeks of the purchase thick white balls of smoke is coming out the tail pipe. I scheduled with the Service center to bring the vehicle in, and it's been there for FIVE WEEKS! So, my spouse and I went in today and were tod there is still 8 vehicles ahead of mine! By the way the vehicle was purchased there. RUN DONT WALK when it comes to this Dealership! This has got to be the Most unprofessional big dealership and service department I have ever seen. I got a feeling a lawsuit is in the horizon. But first consumer affairs. This is unacceptable! read more

This place will take your car in for Service and tell you that they are running 2-3 days behind. That is a lie. A year ago they kept my sons Mustang for 3 weeks and gave it back as fixed and it wasn't. Took it back and they kept it for another 3 weeks and gave it back still not fixed. He had to call Ford and complain to get it fixed correctly. Most of the service managers are very unhelpful and turn into smart alec's if you question them at all. Now they have had my wife's car for 9 days and we are getting the same run around. Do not take your car here for service!! read more

So this review comes after an awful experience made right by the Customer Service Manager, Nickalus Rowell. Maybe he has a different title, but he seemed to be the lead or at least one of the leads within the customer service department. Long story short - I had a not great experience bringing my car in the last time to get a recall taken care of (see previous review). Come to find out a few weeks later that what they "fixed" on the recall, they actually did not correctly complete. When I noticed this, I immediately called Ford to get this corrected, and it took more calls than I'd like to mention and more than two weeks to actually get a response and get things together, which was really prompted by an e-mail and contacting Nick. Once he received word of the situation, he took immediate action to correct the issue. He got my car in the next day in the morning without an appointment; he took the car back himself and ensured it was taken care of right away. Thankfully, the issue was a small one, though it still shouldn't have happened, and it was taken care of within 15-30 minutes of me arriving. Nick was extremely apologetic and even offered to - and proceeded to - wash my car for me. More people like Nick at this place and less people like the person who was my apparent customer service contact who failed to call me back repeatedly would do this place a lot of good. read more

Us: Good morning, we are dropping our Ford Escape off for our 7:00 AM appointment. AutoNation Ford Wolfchase: It will be about 2 weeks before we can look at it. Us: But, we have an appointment. AFW: 2 weeks. Us: So, we can let it sit for 2 weeks or bring it back in 2 weeks for the appointment. AFW: No, we don't hold appointments. Us: Clearly. Fast forward a week...AFW email: We are sorry you missed your appointment. Us: What? read more

Was quoted $77 for an standard oil change and tire rotation on the phone. Made the appointment and later, after the work was done, charged $170+ I even asked on the phone for a full synthetic quote. I was told by the rep that I'm just wasting my money and wouldn't even let me get a quote on that. It's my money, if I want to waste it that's my decision. So I'll just "waste" it elsewhere. read more

My family and I have been purchasing vehicles from Autonation Ford Wolfchase for years! This dealership is very willing to work with consumers needs. They want to sell vehicles and they follow through on what they say. Definitely a great place to purchase a new or pre-owned vehicle. I just purchased a new 2024 grabber blue mustang GT. The process couldn't have been easier. I was in and out in just a couple hours and I am very happy with my purchase. They have even followed up a few times to make sure that everything is going great. It's hard to find people that care about consumers now days and this place is the exception! Christopher Templeton is a great car salesman and will give it to you straight. He's not going to tell you something just to get a sale. Great guy and I will definitely be working with him again in the future. Jeff Smith is the GM here and he personally called me to make sure I was happy with my purchase. Overall it was a wonderful experience! 100% recommend!! read more

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Zero stars. Service allows you to schedule appointments online but when you get there they tell you that you will have to leave your car for three weeks for even a diagnostic test. So that means you actually don't have open appointments for three weeks. Don't allow people to schedule appointments and waste their time if you don't have the availability. read more

I recently needed to bring my vehicle in for a repair due to a problem with the radio and bluetooth system. The repair started a little rocky due to a wrong radio part, then the lack of its availability, but things got sorted out. The Service writer (Andrew Howell) and Service Tech (Jason S.) made up for the slight hiccup in the delayed part. I was kept updated frequently on the parts status and repair. They fielded my questions without hesitation and answered them as acutely as was the situation. I appreciated that! We will definitely be returning based on our experience! I'd like to thank Andrew, Jason and Kenny (Gen. Mngr) for all their help and patience, Thank you. read more

For a very busy service department they do a great job.Times are different ,workforce is down .I will stay loyal and keep going to autonation Ford wolfchase read more

These guys are the reason car salesman have a bad name. They advertised a price on line. I spoke with salesman for 2 days on price. Figured out financing option and Ford incentives. Was given a price of $44,916 plus tax, license, doc fees. At the last minute they added in $2,241 in additions called Ford Guard, Appearance Protection and Tire & Wheel Protection. When I told Matt, the manger that I did not want those, he said its not an option, it is part of truck and stays on the total. I asked why it wasnt in the price then, and why the salesman never mentioned this? He said they have things they "add" if it was done at the dealership. I said, "so what if you guys put nicer wheels and tires and a better stereo in the truck? Would you not add that in the price you put online? He never answered. Clearly skirted around my questions. I guess they just thought I would pay more than I quoted for the truck. With all the places their are to choose from to buy a vehicle, I highly recommend staying away from this place and apparently staying away from Auto Nation. Terrible business etiquette. There are definitely dealerships that wont try and take advantage of someone. Unfortunately AutoNation Ford Wolfchase is not one of those. read more

Plain and simple, if I wanted to get ghosted by someone I would have reactivated my bumble account. Car salesman are generally up your ass to get your business and the one time I find the car that I know I want, I can't get a call back. What's the point of calling back a customer who emailed, called, and live chatted in about wanting to purchase a car? As someone who works in sales, I know it's an absolute grind, but if I had someone ready to give me business they would have my full attention and I wouldn't call it a day until I knew I left them feeling satisfied with the level service I provided. I called in at 10:40am to inquire about the car I wanted, was told I would get an out the door price email within minutes. That was partly true as I received that 40 minutes later. All looked good to me so I called Stephon's direct line within minutes of getting his email as I had a few more questions before moving forward with the purchase. I got his voicemail and left him one then proceeded to send a follow up email asking for him to give me a call. An hour and forty minutes went by and it was straight silence of the lambs. I called back to the sales main number and spoke with a different salesman who answered one of my questions, but then as I got prepared to ask a second question he said, "I see you are working with Stephon, let me transfer you to the secretary who will connect you with him." I spoke with the delightful secretary who transferred me to Stephon's line and do you think I got a hold of him? You are correct!! I absolutely did not get a hold of him!! For those who have seen the movie The Invisible Man, they should rename that movie after Stephon. I decided to live chat on the website into customer service to get my last question answered and pass along my contact information again so I could get a damn call back. Another hour and a half went by and I heard nothing so I called back to the sales main line and BOOMM Stephon answered, told him it was me and I would like to move forward, but since I'm out of state I asked if I could put a deposit down and come in tomorrow? Of course he didn't know the answer, so he told me he would check with his manager and get back to me. Part of me believed he would get back to me as I'm literally ready to give my credit card and put a deposit down on the car. Three or so more hours went by and did I get an email or call back?? CORRECT AGAIN. I did not!!! I guess if you don't show up to this dealership then you have no shot of purchasing a car from this place that supposedly calls them a dealership. I trust my x-wife to call me back before anybody that works at this joke of a place. Please don't waste your time and take your business somewhere that it's valued. read more

On 7/24/24 my 81 year old African American mother and I took her car to Autonation Ford Wolfchase located at 7925 Stage Road, Memphis, TN 38133. Her car was needing a diagnostic determination for what was causing some problems with the car since a recent accident, and the repairs to fix it. We spoke with a w/m by the name of Joe Brown whose title was service advisor. My mom explained the insurance company had set up the appointment. Joe Brown proceeded to say he had no knowledge of any such appointment. He then walked around his office and said something to other co-workers as well as his service manager. When he returned he stated no one else knew of the appointment either. He then further stated that Autonation Wolfchase had 250 other vehicles ahead of her and she couldn't be seen until November 2024. I feel Joe Brown was totally dishonest. There is no way they have 250 vehicles waiting to be repaired. I feel Joe Brown exhibited discrimination toward my elderly African American mother who has done business with this location since February 2015. She not only purchased the vehicle from them but has also had all her required car maintenance with them as well. Shame on Autonation. I advice any African American to stop doing business with them. If they will discriminate against the least of us they do not deserve any of our business. read more

Tip - Saturday mornings first come first serve expect minimum of 3 hrs unless you are lucky Waiting room is prehistoric compared to Nissan and Toyota dealers nearby I love my Ford Fusion. Reliable dependable and safe..... My 2011 Fusion saved my life when a jerk ran a stop sign as I was driving 50mph down a secondary road My 2013 is my third one since 2005 I feel my vehicle get best service at dealership I get good deals on tires and when I go on long trips I have confidence in reliability. However. I hate the waiting and having to contact them for updates read more

AutoNation Ford Wolfchase - Free donuts and coffee in waiting room - Car Dealers Near Me - Memphis, Tennessee

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I took my vehicle here to get the tire pressure checked and the service rep (all of them sitting at their desks) didn't even look up at me. So I stood for at least 5 minutes while they tapped away on their computers and drank their coffees. Finally one bigger guy looked up and said yes can I help you? I said I just need to get my tires checked bec I think there might be a nail in one of them. Can you just check the tire pressures? He said they are busy right now and it would be approximately a week before they got to it. (Me thinking to myself... for tire pressure??? But ok. Maybe I didn't look the correct way or maybe I didn't fit into their ideal customer so they could help me right away .. read more

If I could give a zero, I definitely woul. I purchased a used truck with a cracked windshield and was told it would be replaced when I could make it back to Memphis. I'm a travel nurse and said it would be a bit as i was leaving on assignment 2 days later. I called the dealership last week and was told on had to be within 30 days of purchase and that the salesperson would check with manager to see if an exception could be made. Called back a few days later....still nothin known. Not how to treat a customer Autonation! I was in the market for another used truck and I took my business elsewhere. Thank you Carmax for going above and beyond for this customer! Donna DeHoog read more

This dealership was one of 4 we contacted or visited about leasing a car. While all wanted us to come in, only Alan Muntz went out of the way to meet our needs. Another dealership told us what we wanted was on the lot but wasn't when we arrived a few hours later, then they tried to steer us to what they had instead of seeing if they could get one from another dealer. Alan showed us the car we inquired on, and after discussion we decided that it didn't meet our needs. He offered to find the right one in the geographic region, and it turns out it was in stock. Other dealers discouraged us from discussing leasing. Alan didn't. He was completely trustworthy and helpful through the entire process, not pushy, just interested in us getting what we wanted. read more

Communication was less then great. We had to follow up on the progress and paperwork to purchase our 2018 Toyota Tundra many times over what became weeks. You would think they would be willing to lead the process considering the fact they are in business of selling cars/trucks! Upon receipt of the vehicle which we had paid to have delivered the 5 hour one way trip, there were many undisclosed issues; front tires were worn out and needed to be replaced, lug nuts were stripped so to replace tires they had to be drilled out. Breaks were installed backwards and two of the three doors locking systems are failing, only locking 2 out of 3 times. Very frustrating experience and would not choose to partner with this company again. read more

I wish I could pick this dealership up and move to Dallas. I'm not sure if the same people are there from 2016 but every time I go to a ford dealership in Dallas for service I ALWAYS Leave disappointed and I never left this location disappointed. You all always took care of me. read more

I found a few models of new cars online that i liked. I sent in for a price request. I ended up getting a phone call not too long after from the salesman that i dealt with. We talked about a few other models i might be interested in along with what type of financing i was looking at. He said he was going to e-mail me price quotes which he did. This was during the weekday. I set up an appointment with him for the upcoming Saturday to look at those trucks. He emails me the friday before with something along the lines of some of those trucks sold and to confirm if i was coming in. I asked him which ones were left over, one in particular was a black truck. It was in their other lot but he said he would have it there for me to check out. I emailed him a few hours before i was suppose to be their and told him i am going to be about 30-60 min late. My wife and I show up only 30min after the appointment time. He was with a customer which was fine and asked us to go out side and check out the trucks. My wife and I were out there for a while untill we finally go inside and wait at the table. He comes up to us and says he;ll have another salesman show us the trucks. The guy that we ended up with was really nice. The issue was the truck i wanted to test drive wasn't there. The original salesman never went to the other lot to have it ready for me to see and test drive. I had to end up test driving a different truck that was kind of similar. After the test drive i said i had to think about it. A few hours after i get home I decided I wanted to work some pricing on it (the black truck the original salesman didn't have ready for me to see). I tried texting and emailing the sales people asking to send another quote. I didnt get a response untill i emailed them again saying i was ready to buy if the price was right. I get a response saying another quote was going to be sent to me. The new price they sent wasnt much different than the original quote, but i noticed they put estimate financing rates which were more than double then the rates i talked about. When I asked the original salesman what was going on with this, he told me that I would have to finance through ford to get that price (which is from what i understand alot higher than typical rates) I told him that didn't make sense. I spoke a few days before with him about what rates i was looking at. The quote he sent me originally , he threw all rebates possible into it without taking to account what we talked about. They completely wasted my time and my wife's. When I called him out on that and not having the truck we wanted to see there, He only apologized for being "too busy" and having a scheduled appointment (which I had) and he is only one person. And for the rebates he said that any quotes from dealers i get reflect all rebates and apparently I took exception to that. (this was all through text message) i spoke with him about what rates I wanted ahead of time and send me a price quote, I would think he would send me the correct quote to work from. I really felt misled here and on top of that, was not treated with respect. The manager calls me the next day to apologize. I explained to him what happened and he seemed very genuine about being concerned with my frustration. He said he wanted to make things right and make it up to me. I left off with him to send me a quote of what he can do. Its been almost a week and I still haven't heard back from him. My time has been completely wasted with this dealership. From my experience and based on who i dealt with, they have no respect for their customers. These are people they are dealing with and they need to understand we all have lives. My take away from this is if you ever get a price quote, make sure you ask them to to explain how they get to that price, what are the requirements of the rebates if they tell you. Have them break it down, what is rebates, what is dealer discount etc..Also make sure what you want to see is there and the salesman is not "too busy" read more

My wife and I were traveling across the country and her check engine light came on. I called and spoke to Mary, Ed and David-the diesel tech-had us diagnosed in and out of there within an hour. They helped travelers get across the country while moving our stuff and we're even amazing toward our dogs! This amount of customer service is unheard of these days and I would recommend that anybody who needs help should call them immediately! read more

Pathetic!.......was in touch with an e-commerce agent about a used vehicle for two days prior to my arrival. I was messaged and assured that the vehicle would be ready when I got there for viewing. When I arrived the vehicle had more tree sap on it than the ground on a Georgia pine farm. The damn visor mirror literally fell out and hit me. When I asked why it hadn't been to detail or at least inspected he said some people are looking for a "fixer upper" so my next question was why wasn't that relayed in the vehicles online description or our correspondence and his response was it is what it is.....wouldn't piss on you if you were on fire sir.... read more

I called Autonation Wolfchase Ford and asked for the service department to schedule an appointment. The young lady told me it might be easier to schedule it online, and so I did. I scheduled 2 services for my 16 F-150. One is a door latch recall and the other was to fix my loose drivers seat. I immediately received an email confirming my appointment, letting me know that drop off was 715am and pick up would be 2pm.. I received another follow up email, reminding me of my appointment the day before. I arrived before my appointment time at 7:10 am. When I pulled into the bay, and asked what I was there for, I was told that, " they dont do those types of services on a Saturday because they dont have the crew. We would also need your Truck longer than just a few hours." I said I made and appointed and recieved an email confirmation. To which the service person laughed and said, " you need to make those appointments over the phone or in person. Online appointments dont mean really nothin for a service recall. You are first come first serve here." I said, " well, someone should have at least called to let me know. I received and email from Brooks Ward confirming your work to be done." He said, " well, WE can't....not today." I said, " you sir have just wasted my time. The service guy literally just shrugged his shoulders and walked away from me!!!!! We have 4 fords, all 2016 or newer. I would never bring any of them here, or to any Autonation for that matter. You just lost a customer. read more

Ok I'm about mad a--f----. I made a appointment to get my work van fixed for a recall on Ford Transit Van for 7 this morning. I arrived at 6:15-6:30ish. Dropped van off had wife pick me up. Mind you I dont stay nowhere near this place. So around 4 o'clock I called to check on it and no answer left message for rep. named Barbara. She called back about 30 mins to her. and stated that the mechanic didnt get to it today it'll be tomorrow. So not only have I lost money today but I'm going to lose money tomorrow. AUTO NATION FORD need to compensate me for wasting my time. It's a recall on a piece of sh-- van they made/distributed/sold. You would thi k this would b a priority but O no ...I do not recommend this place for changing oil or shit... I'm very pissed off...this is unacceptable....I would very much like someone to call and explain to me why this couldn't be fixed today. Wasnt even a big job to begin with lazy mfrs read more

Took car in for oil change three to four day wait , but after this review maybe two weeks and does not need anything else fixed. Love the dealership, but have always had trouble with the service department. It's like hit or miss sometimes they are good and sometimes they are like "Bad word" you we don't care. Example took Not sold Focus in to install Ford accessory when new. Got it back with all the dash lights on fuse box open. Them I gave them another chance. I took car back for oil change and got it back with oil light still on. Just my option but I believe they need a service manager that knows how to run a service department. Just took new car in for service and just to see if the service agent would be nice. Is said something about the cost. And true to form she was very rude. No surprise there. Just thing twice before taking you car here for service. I believe they have used up all the chances I'm going to give them. read more

Stopped in at AutoNation Ford Wolfchase. We were on vacation and check-engine light came on. Service manager, Nick was friendly and efficient. He checked to make sure nothing serious was causing problem and he told us it was safe to continue on our drive home. We are so thankful for the professional and courteous service we received by the staff at AutoNation Wolfchase. read more

Steve McDaniel is an outstanding man!! While driving from Atlanta to Memphis to drop my nephew off the air condition went out in the Edge. Called AutoNation in Marietta, we were hung up on many times and no one there was concerned with the fact the a/c went out after they fixed it a week ago. However, we are very grateful to the staff at AutoNation Ford Wolfchase. Although it was close to closing time they went the extra mile to speak to the dealership in Georgia and Steve vowed to get us repaired and on the road even though it required keeping the shop open later. The staff was great, all friendly and concerned for our safety and comfort in the return home. If you are in the Memphis area please don't hesitate to stop in for any service needs or to purchase new. I'm sure your experience will be as awesome as ours!! Thank you Steve and your staff.. read more

AutoNation Ford Wolfchase - Car Dealers Near Me - Memphis, Tennessee

I will preface this by saying that online they do have good deals. I had set up an appointment to see a Ford Explorer. I confirmed the appointment with Sales Person and Sales Manager. I offered to put a deposit down to ensure it was not sold before I got there. I was told I could not do that and was ensured to see it. I confirmed I was on my way to see the car. ( I live an hour and 15 mins away) And then I was notified 40 mins before appointment, when I was halfway there, that it had sold. Nothing was done to make it right. Would not trust with business. read more

What a joke Ford service appears to be. 3 days and no answer on adjusting a door and and oil change. This is my first Ford purchased an will more than likely be the last. As a home builder I need a full size pickup and like the Ford truck but if this is what you have to deal with to own one I'll pass. Try a Toyota next time I guess. Update. Have bought two more Fords as I have enjoyed my truck. Needless to say neither one were bought at this aweful place! read more

I had a great experience purchasing a new 2015 Mustang Ecoboost. Dale Going Jr. Was my sales rep. Good guy, very knowledgeable about the cars features. He'll go above and beyond for you. read more

AutoNation Ford Wolfchase - Car Dealers Near Me - Memphis, Tennessee

Bought my 2018 F150 XLT approximately 5-6 weeks ago brand new! Had to bring it in 5 times before they got the vibration out of the tires. On the last visit the truck was damaged by the service department - Glove Box door gouged severely, white powdery substance on my NEW leather, yellow paint on my right hand chrome door handle from hitting a steel safety pole they have all around the facility and a DING just above the right rear tire in the fender. Asked to have the truck replaced - no dice per the dealership!! Worst encounter I ever went through ever!!! Autonation Ford Wolfchase in Bartlett, Tennessee! DO NOT RECOMMEND taking your vehicle to AutoNation Ford Wolfchase!!!! read more

Alan Muntz was a friendly, honest sales guy. You should definitely ask for him!! I would use him again! However dealership was not willing to budge on pricing and sales manager was unfriendly and rude. To buy from Alan again would be the only reason I would return! read more