Very honest hard working people, my car wasn't starting properly and they figured out it was something as simple as a bad battery, they could have taken advantage and said it was anything else like the alternator, etc. specially because beforehand I had taken this car to another shop and that's what they told me what was wrong with it but it's always wise to trust the dealership instead, and they gave me the right diagnosis thank you for the honesty and the good work read more

Our experience at Nissan AutoNation was positive. We do not like car shopping, but we ran into Luis De Los Santos, who made this process efficient and seamless. We are pleased with the service we received and recommend it, very professional. Pro tip, we arrived late during the day and at the end of the month. We did not plan it, we went just to look because our lease was expiring soon and left with a car. read more

Made car buying so easy! I first came here in 2019 when I financed a 2018 Rogue. The SUV was in perfect condition and gave me no problems the entire time that I had it. Eddy helped me get it at an incredible price that was affordable to me when I needed help the most. Fast forward now to 2025 and I was ready for a little upgrade. I went back to see Eddy and his team. I knew I would probably end up with another Rogue but wanted to check out the Ariya and the Pathfinder. Pedro right away stepped in and took me to test drive each car. He was so kind and patient, giving me time to ask questions and go back and forth between the 3 cars. Once we settled on the Rogue, we quickly signed papers as they had the car washed for me. Everyone was so kind, coming in and offering us cafecito, congratulating me on the new car, and offering help with the finance part and insurance update. My experiences here are always so positive and it makes car buying so easy that I literally drive from my home in Homestead to work with Eddy and his team. read more

STEER CLEAR. The cars have serious hydraulic failure that's causing their brake systems to wear out prematurely. RESEARCH. They will not honor their warranty while telling you it's normal wear and tear. *There are lawsuits all over the country and they have lost billions in revenue over the last two years because the general public doesn't trust them. CRITICAL: They're holding onto your vehicle unless you sign a manufacturer's warranty disclaimer, I kid you not. Absolutely illegal. This organization no question is hurting the elderly population also. read more

I went to this dealer ship thinking they would be good people not reading other reviews little did I know what I was in for, went in for a FREE diagnostic which took about a hour, it says on my warrenty I can get them up until certain amount of miles, as soon as the diagnostic was completed they started requesting I pay the technicians hourly fee, when I denied this because of what was said previously I spoke with the manager who also said the same thing, so I said they can bring it to court and went to leave, they then tried to entrap me, assaulted me, grabbed me, everything that you could imagine happened besides the police coming, after I locked my car they started throwing stuff at it, one of the things being a large metal trash can at the left right bumper, I then left, little to say i will be filing Nissan and police reports on this terrible place they need to be fire and or this place be shut down, never go here the people are aggressive and liars. read more

Exceptional experience at Nissan AutoNation on Calle 8!" Thanks to the outstanding professionalism of Johnny Crespo and Luis De Los Santos, I am now the proud owner of my beautiful 2025 SUV! From the moment I walked in, they made me feel valued and truly listened to my needs. They went above and beyond to ensure I received the best deal, explained every detail with complete transparency, and delivered a smooth, stress-free buying process. Johnny and Luis are a true example of what exceptional customer service looks like--knowledgeable, honest, and genuinely committed to their customers' satisfaction. I couldn't be happier with my purchase and the entire experience. If you're looking for a team that treats you like family and makes your dream car a reality, Nissan AutoNation on Calle 8 is the place to go! read more

I had an appointment today November 21 2025, after waiting over 3 weeks for the SUV Nissan Armada Nismo to arrive. The salesman (Jheyson Morantes) text me that the SUV arrived on November 20 and at what time tomorrow works to see the car. We set an appointment. Then I received a text confirming the appoint and a link showing the car to reconfirm. (NOTE The car in the link is the car with an msrp of 82000+ Dollars) I arrive at the dealer, here starts the disappointment and unprofessionalism. The car is in the show room, how can I test drive a car in the showroom. He then states I can't test drive the car. Really a 82000+ purchase and no test drive. But wait .. I ask for a manager, and get a customer financial services director(Heverth Rios) not the General Manager or sales Manager, To say, wait we can arrange for a test drive.. I said why wasnt this communicated earlier, as I got 3 texts and one call for the appointment. Next another surprise the link sent with the price was incorrect. ADD an additional 20k ontop says the Salesman, nothing on the link says there will be a special edition fee or limited fee on to the car.. (THe car is still listed under MSRP on the website) I spent 2 hours in traffic for nothing. This is poor practice and a failure in proper training, I checked with the website assistance for an email to the general manager and or sales manager. The person only give me a phone number to the store. If I dont hear back from the General Manager, I will report these practices to the better business bureau BEWARE OF DEALING WITH THIS DEALER -VERY BAD TRAINING OR JUST SCAMMERS read more

1 Star - STAY AWAY FROM NISSAN MIAMI I purchased a vehicle from Nissan Miami and traded in my old car. They took nearly two months to pay off my trade-in, forcing me to make two extra loan payments on a car I no longer owned. On top of that, the car I bought from them was delivered completely out of gas. I called multiple times asking for proof of payoff and was given nothing but excuses. This dealer's incompetence cost me real money and endless frustration. If you value your time, money, and peace of mind--avoid Nissan Miami at all costs. I just check the BBB rating D- https://www.bbb.org/us/fl/miami/profile/car-dealers/autonation-nissan-miami-0633-92033131 read more

Luis went above and beyond with all of my millions of questions and got me exactly what I wanted and in my budget. I was super annoying the whole time but he made all my worries calm down and got us exactly what we were looking for! So thankful to him and the team for making my dream car come true! Second time buying a car with them... the service has been awesome too with the maintenance package! Highly recommend it. I also appreciate how they are on top of making sure you're having a good experience and they weren't pushy with me at all about buying or adding anything to the car. read more

AutoNation Nissan Miami - New Nissan Rogue 2024 thanks to Luis & Manager! - Car Dealers Near Me - Miami, Florida

Don't waste your time, energy or money. These people will eventually get caught for charging you for work that they do not complete. It's sad. read more

Ome the worst customer service experience I ever had in my life. They won't even answer the phone at all, never.

The people at the service were so friendly and so helpful. They saw me right away and I was worried as a woman by myself who clearly knows nothing about cars they would tell me a million things was wrong with my car. They drove me around the block checked out my car took my concerns seriously, told me what I could do but said that it wasn't necessary. And charged me nothing. They showed a ton of integrity and I would always take my care there from now on. read more

Impressive Service. I was in and out in less than twenty five minute. My service sales rep was proficient and knowledgeable. All he needed was the Vin number To the vehicle and was able to give me all the details and tell me how to install. Sales rep went above and beyond. Would highly recommend visiting this area for your nissan car needs. read more

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Do not go here to purchase or service your car. They sold my daughter a used Nissan Rogue with bad tires that need to be changed asap. Shes only had the car 1 month. Everytime we call we get the run around or no one bothers to reach out at all. read more

I contacted AutoNation to sell my car, and was called by Simone from this dealership. After filling a questionnaire on the car, I received a " Certified Offer " of $22,000 which I found reasonable so I came to the dealership. There I wasted one and a half hour while they checked the car before coming back with an offer of $17,000! The car is exactly as I described in the questionnaire and no explanation was given to me for the difference. They just said " the company " not them makes these determinations. Needless to say, I took my business elsewhere. This is an egregious case of bait and switch, which I find totally dishonest. read more

this place is a joke. the salesman didnt even allow me to ask a question . how desperate are these folks to sell anything.

I had my car taken here for service and then towed it to another autoshop because they clearly wanted me to simply buy another car because all the things they said needed replaced with my car. I was happy to pay the $200 fee that they charge to check what was wrong with my car, and had the tow truck ready to get my car to a different shop. They never sent me the invoice to pay their checking fee. I called and waited over 30 minutes to get off hold to talk to someone to pay the fee over the phone as the tow truck was almost there. I paid the fee, it went through right away in my credit card, and they turned away my tow truck saying I didn't pay. I had to order another tow truck. This dealership clearly holds their interests first, and are slow to get anything done in a timely manner. I would never come here for maintenance, repairs, nor purchasing a vehicle. read more

They had a little bit more of inventory but iiil not much due to the current situation. They did offer to sell a car and wait until it arrives. We liked the rogue but they don't have the sport one. So we are still not sure. Anyway, eddy was a great sales person as he answered all my questions and gave me some advices. read more

AutoNation Nissan Miami - Car Dealers Near Me - Miami, Florida

I usually go to Auto Nation Nissan in Pembroke Pines, but my battery died few blocks away from Nissan Miami so I went by. Bad vibes going in, seemed service dept. will only help you if you are a sexy good looking woman. read more

Pure bait and switch. They quote a price online and offer a coupon. When you bring the car, they double the price quoted. Avoid

Made an appt for 10am for oil change and tire rotation... arrived early. Told to sit and wait to be checked in, 10 mins after my appt time I go back and told the same thing. Finally fully checked in around 10:30. Told about an hour and half wait. By 11:50am sat and watched multiple cars be pulled back for service before mine but in after me... then told mine should be done soon, while I'm standing in front of it still never even moved from the check in. Another advisor said that things work on a "que" and that's why others are being pulled back before me. How someone coming in 2 hours after me get qued in before is even more astonishing. It goes back a few mins later and takes over another hour to be completed. Was given a discount for the wait that equated to $15... pick my truck up outside and parked so the door doesn't open and driven through food in the driveway. On a good note... customer waiting area was clean. Snacks and drinks available to purchase. Free coffee options but no water outside of purchasing. read more

AutoNation Nissan Miami - Parked my car opposite of all the others. With no room to open the door - Car Dealers Near Me - Miami, Florida

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Took a trip to Miami in our 2022 Nissan Sentra the axle failed. Our car was towed to AutoNation Nissan Miami. The part took over three weeks to come in because the part was on back order. Not having a car for three weeks wasn't the worst of it. Because the part was on back order. They couldn't give us a rental Thing that bothered me the most, was even though the axle failure caused the rim and tire to be damaged. The dealer ship offered nothing for the repair or to purchase a new rim and tire. The car was repaired !!!! But the spare tire was never put on the car. Even though I asked for the spare tire to be put on, so the car would not sit there on a flat tire. On top of that we had to get the car towed back to Fort Myers, so it was dragged up to flatbed again for the second time with no spare tire on . Yours truly Jennifer Sinopoli read more

Great vehicles and they won't sell over MSRP! All other dealers are doing that but not this one. Great selection and very friendly staff. read more

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I was there for solving the locked back door of my car, it turned out that they charged me with a cost that was 10% of the current value of the car.It was the worst experience I have ever had in my entire life. I am really disappointed about this dire experience read more

My experience with AutoNation Nissan Service has been less than 1star. As far as experience, I don't think I had it better than when Rafael Marzo was working there as a service advisor. It seems that every time I call to check on the status of the repair of my father's truck, which we use for our business, not one person knows what is going on. The person directing the calls also has issues finding who I am and what I have servicing in their service garage. I am beyond upset that I paid $3000 for my last service because I am back to square one with the same issue. I know things happen and that they may not be perfect but a call from my advisor or their director would have been satisfactory. I don't know how they expect to run business this way. If they were on my end as a customer that paid $70,000 for a truck, they would expect higher quality of service and not what I am receiving now. I hope that my review helps their service area to structure their department differently and better but also clients to know what you buy and what service you will be getting. read more

I have a 100K mile Bumper to Bumper warranty on my 2017 Nissan Armada Platinum (currently has 87K miles). I take it into this dealer for major repairs All of which are covered. They try to tell me "They will not process a claim for the Covered Front LF & RT lower Ball-joint" unless I pay an additional $1K out of pocket to replace the Rear RT & Left shocks (not covered). I'm calling BS and Already called Nissan International! Please stay tuned. read more

Employees are fine. It's the company as a whole. That's a problem. Autonation is horrible. Bad business practices. Take a look at your purchase order. They want to charge an optional $199 for electronic filing. Make sure they do not charge you this fee as it is optional. If you have any issues removing this fee, reach out to corporate and speak with Jill, the vice president read more

A few months ago, I had my clutch repaired by Nissan. However, my car wouldn't start and I had to take it back to Nissan. They told me that the issue was with a sensor in the clutch. I was surprised to hear this because I had paid $3,000 for a full repair and I assumed that they would have replaced the entire clutch. The problem is that my service advisor has not called me even once to give me an update. Every time I call, I'm put on hold for at least 20 minutes before being told that my advisor is "in a meeting". Despite my multiple requests for a call back, I haven't received any update from them. I even sent my boyfriend to Nissan after work since he was close by, and he found that my service advisor was at his desk and could have easily given me an update. I understand that they might not be able to call me back immediately, but it's been 4 DAYS since I asked for an update and I haven't received a SINGLE call back. It's been 2 WEEKS since I dropped off my car and I still have no idea what's going on with it. The only reason I know that it was the clutch sensor that was causing the problem is because my boyfriend went to Nissan and found out. I'm very disappointed with the lack of communication and customer service from Nissan. Even a simple "sorry, we haven't been able to get to your car" would have helped. read more

AutoNation Nissan Miami - Car Dealers Near Me - Miami, Florida

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Awesome & Friendly people!! The customer service is top notch ! I highly recommend them to anyone looking for a new or used car ! Management staff just as friendly as the sales staff!!! Go and check them out !!! read more

My rating and experience has nothing to do with service but rather the principle of not being upfront with customers and a RUDE receptionist. I called at around 5PM from the website and no answer. I was driving at the moment so for me to pull up the location hours and see that they closed at 7pm made NO SENSE as to why did they not answer. Second time, it rang till the last second when a woman picked up saying her greeting as if my call was interrupting whatever she had been doing. I asked if this was AutoNation Nissan Kendall... since I... live in Kendall. The woman on the phone said "uhh.. hello- yes yes?" I was confused so I asked again, and she said "yes this is the one on 8th street." I travel to 8th street everyday which is 15 minutes from my house but she meant 8th street in BRICKELL. This was not made clear!!! 5 stars just went to 4. Next, I tried to tell her what was wrong with my car and the reason I was calling but she kept pushing me to make an appointment. So, I had to schedule one. I clearly said this was for a RECALL on my car. She said "yeah that's fine. I need to know what date and time you can come in" with the tone of just rushing me and getting me off the phone. She had no regard to hearing me out and even actively checking if there's a recall on my car which a receptionist SHOULD be able to do. 4 stars to 3. Fast forward to the day of my appointment. 2PM and I arrive on time. Folks. Their appointment system doesn't matter for crud. As there was a couple who care in before me and took 40 (I cannot make this up) MINUTES with the service technician before I was attended. I asked several other technicians if someone else can Help me out as I have wait.. again... 40 MINUTES and everyone else is just chatting or doing things on the computer. They said the man already "has all my paper work ready" Why am I assigned to one person and only that person? 3 to 2 stars. And FINALLY. After driving 45 minutes from Kendall. After waiting 40 minutes to get helped, the technician who attended me literally said "there is no recall on your vehicle. Where did you get that from?" Well, Nissan, there is a class action lawsuit against your company for the exact make and model of my cars CVT transmission and exactly what they state is faulty IS what is wrong with my car. THATS WHATS WRONG. He said, "yeah, that's not a recall. I mean you can call the Nissan headquarters and file a claim and pay for the diagnosis and see what's wrong with it" which I did. 1 star. All in all, TRAIN YOUR DARN RECEPTIONIST TO BE ABLE TO TELL CUSTOMERS THESE THINGS OVER THE PHONE. I canceled my plans to do this and I was treated rudely and carelessly, I was told the wrong location, o was ignored, and all in all, I had my time wasted from utter negligence. The service technician who said he had "my paperwork ready" also lied as he had just pulled up my appointment a lot and took no more than 5 minutes to tell me there wasn't a recall at al. I will probably never purchase a Nissan again. read more

I've have horrible experiences with this place. When it comes to repairing your car, and for sales. Tried to give them chances but they just like robbing your money. They tell you one thing and ends up being another. I learned my lesson. Very disappointed read more

Do not trust this dealership's mechanics. They told my daughter last week when she took her Altima for a warranty issue that her brakes were at 2%!!!! This made my daughter panic and they quoted her over $350 to have the brakes pads replaced. I just took her car to have her brakes done to my HONEST AND HUMBLE mechanic on Coral Way and Palmetto expressway and HE SAID THERE WAS NOTHING WRONG WITH HER BRAKES!!!!! AutoNation Nissan YOU ARE CROOKS AND I WILL NEVER STEP FOOT IN YOUR DEALERSHIP AGAIN! You should be shut down for being thieves! Very ugly stealing money from young ladies! So were you really going to install new brakes or just say you did and still charge your astronomical prices? I wonder and I hope all that reads this comment tells their family and friends about our experience and shut this place down for lack of business which is what they deserve for being so dishonest!!! God knows how many victims fall from your lies that their cars need service! SHAME ON YOU AUTONATION NISSAN ON 8th Street Miami!!!!! read more

I wanted to purchase a car for my daughter and Mr. Hector Carrera helped me. He was very honest and helpful.

The service department doesn't even answer the phone they act like they're doing you a favor to provide service I have been waiting over three months for a part was promised a loaner and they were not provided after telling me the car will be ready in two hours. read more

My last experience here is the reason my car will never be serviced here again. Incapable person working on your car is not the friendly service guy that you interact with outside. They lied about inspecting my car and let me drive away with a problem that would have left me stranded, they broke a part and took no responsibility indicating it was already like this which it was not... just mayhem. Never again. read more

These people are crooks. They lie and lie and are not willing to meet you half way. Sales person had the balls to ask me for $500 since she didn't make the sale. I ended up at Bill Seidel's Nissan in Doral. The cost of the same car was $6k less there! You've been warned!! read more

Went there for a simple maintenance, oil change, air filter, tire rotation. After 3 hours they informed me that they didn't have the air filter on stock and to return the next day if I wanted it. I declined and told them to forget about it, I can change that myself in 15 minutes. They offered car wash, and after I paid the "car wash" took 45 minutes. They never rotated the tires, I hade them marked from the time they were installed, and they were on the exact same place as initially installed. I hope they changed the oil and filter, but now I don't know anymore. read more

Horrible service. Like most mechanical shops all they care is about your money, not how the job came out.

I came 2 times at an appointment they set me to do some repairs first time They said sorry those repairs are during Monday to Friday I said ok. They told me I can set you an appointment at 2:30 and waited about 2 and half an hour for them to tell em I'm sorry we can't see you car today I felt like I wasted so much time and told me to set other time read more

Automation lied to get me in. An offer made, I drove over 30miles, sat in the office of Luis de Los Santos and after an appraisal was offered a trade in value $5,000 below what they had offered and promised me to get me in the store. Very inconsiderate. Very unprofessional. They are just pushing to get people in and to take them for everything they are worth. Very unfortunate. Anyone looking to trade their car in and looking to get the best deal, look somewhere else. read more