I'm not sure how or why CarMax has a relatively low overall rating, or how anyone with experience…read morehaggling and negotiating at shady dealerships could claim to have a bad experience here. I've purchased 2 vehicles from CarMax and recently traded in or sold them my 3rd. I appreciate the fact that the first offer they give is generally their best, and there is usually no room or chance for haggling or negotiating and all the BS that comes with that. Most importantly, I've never walked away feeling that I wasn't treated fairly or didn't get at least an above average deal. During our most recent experience we were buying a new car from another dealership, but their trade-in offer on our existing vehicle was very low. When we checked Kelly Blue Book/Edmunds to see what the trade-in was worth, we received an immediate offer from CarMax that was above what KBB indicated we should expect to receive at a dealership, and it was valid for several days. When we came here to do the trade-in, the process was relatively painless, though not necessarily quick. When we arrived here at around 11 a.m. on a Friday, we were about the 8th or 9th car in line to get an appraisal to either trade or sell our car. It took some time to get through that line, then the actual process of the staff examining the vehicle, taking photos and test driving it took another 15 minutes and then once done, it took about 20 minutes before the trade offer was ready for us to view inside the dealership. The offer CarMax made was in-line with the one they'd offered us via Kelly Blue Book/Edmunds a few days earlier, and in my opinion was very fair. We then had to go to the business office to accept the offer, present ID and turn over the signed title, then pull our car into the service bay and turn in the keys. They told us the paperwork would take about 40 minutes to process and that was spot on. She called us over to sign a few things via Docusign and 5 minutes later she called us back to the window where she gave us copies of all the paperwork from this transaction along with our old license plate, a check for the trade-in and we were on our way about 2 hours and change after we'd first arrived. Simple, easy and painless with a fair price for our old vehicle.

This weekend I became an expert of navigating all things auto…read more I owned a 2013 Nissan Rouge, and to be honest this car has really done the most for the last 13 years. However, cars cannot last forever and when it was time to retire my beloved Rouge, my first stop was Carmax to see the value so I could use that towards a new car. On Friday, I put in all the information about my vehicle into the Carmax website and got an offer that was valid for 7 days. Carmax gave me more than Carvana and so I took that online offer to the dealership on Saturday. The dealer offered me much less than the Carmax offer - so I walked out of that deal, and went back to Carmax to see the official appraisal. I made an appointment online, arrived on time on a Sunday afternoon (the last day of the month) - and was out with my appraisal which matched the online quote in real life in 40 minutes. I found this to be quick and painless, and a great experience. I did not get a car from Carmax, but I feel like they gave me a great and fair offer on my car which helped me leverage a great deal at a dealership for a new lease.

I sold my junk car today the service was good they came so quick and paid me cash for my junk carread more

From the owner: Cash for junk cars Fast pickup read more

David made this the easiest, most stress-free car buying experience I've ever had. I've already…read morerecommended him to my friends and family--that's the highest compliment I can give!

I highly recommend this company. I live in Texas and called and talked to David about purchasing a…read morevehicle in Ft Lauderdale. He talked to me for quite a while and shared a lot of expertise with me. He said he wouldn't charge an exorbitant rate to do an inspection. It was way less than the quote from the other broker I called. The car I desired ended up being wholesaled by the dealer so I didn't end up using his services but wanted to leave a good review because I really appreciate his time and vast knowledge on buying a vehicle.

Thank you, Misa's Towing.! I called him at 10 AM. He came to me in less than 30 minutes. He tried…read moreto help me start my car, but unfortunately it wasn't cooperating. His pricing was fair, and I will definitely consider him again.

From the owner: I'm here to help I also buy junk carsread more

The dent king and gang personally provided us with incredible, fast, understanding, and value…read moreservice. Thank you guys!

he did amazing job on my daughters car and the lady that hit her amazing service quick quality and…read morehonest guy company

This place has a great service and they do as promised . Nice vibes at the office and they were…read morekind and efficient . CarMax offered me a lot less so I sold them my car .

A total waste of time. First they yelled out that will pay $ 1.000 more than carmax, and THAT'S A…read moreLIE! Even they have false advertisement on their car, with the same FALSE STATEMENT. They didn't like at all that I made a bad review, and they made up a story to avoid the deal which already had a check for $400 dollars. They made us wait 2 days, and then they said that they weren't able to communicate with our bank. I wish I can publish the Pic of their car with the FALSE STATEMENT! They didn't have the decency to gave us the documents that we signed! WE FINALLY SOLD OUR CAR AT CARMAX

Came to Ferco Motors & José took care of us . Excellent customer service…read more ....................................................,..,

Second time bad experience, I contact the dealer about car availability and they lie said car was…read morethere, when I arrive, they say car was not available. Also, they refuse to share carfax. Also, car specs was different from the photos listed. When we arrive they try push another car that not what you want. Waste time and not clear information. Bad professional's. Avoid this dealership.

Very honest hard working people, my car wasn't starting properly and they figured out it was…read moresomething as simple as a bad battery, they could have taken advantage and said it was anything else like the alternator, etc. specially because beforehand I had taken this car to another shop and that's what they told me what was wrong with it but it's always wise to trust the dealership instead, and they gave me the right diagnosis thank you for the honesty and the good work

Made car buying so easy! I first came here in 2019 when I financed a 2018 Rogue. The SUV was in…read moreperfect condition and gave me no problems the entire time that I had it. Eddy helped me get it at an incredible price that was affordable to me when I needed help the most. Fast forward now to 2025 and I was ready for a little upgrade. I went back to see Eddy and his team. I knew I would probably end up with another Rogue but wanted to check out the Ariya and the Pathfinder. Pedro right away stepped in and took me to test drive each car. He was so kind and patient, giving me time to ask questions and go back and forth between the 3 cars. Once we settled on the Rogue, we quickly signed papers as they had the car washed for me. Everyone was so kind, coming in and offering us cafecito, congratulating me on the new car, and offering help with the finance part and insurance update. My experiences here are always so positive and it makes car buying so easy that I literally drive from my home in Homestead to work with Eddy and his team.