I purchased a new MINI and my sales person was a true pro. Her name was Mariana (sp). Latina name misspelled by me. Anyway, once we got down to business and She knew what I wanted she got the process done like the pro she was. Props to the manager who also showed me he was same. So my first experience with Braman Miami was as good as my experience with Braman Palm Beach. I sound like a paid advertisement ...that's good to someone else who is really looking. D.Curry purchase date 4/17/26 read more

Braman MINI of Miami - MINI - Car Dealers Near Me - Miami, Florida

I'm 2 years into a 3 year lease for the 2024 Mini Smart S with Brahman. And up until now it's just been a bit overpriced (the overall cost is about $8k short of the full price of the car) but they have been reliable and accommodating. Today I took the car in for regular scheduled maintenance, and was told they needed to keep the car over the weekend until Tuesday (it's Friday today), so I asked for a loaner. Then I encountered the most incompetent and rude service I've ever had with a car dealership. First they called me to their desk and asked for my ID, and then they spent the next 10 min doing nothing. When a different lady came up to me to ask who I was, I asked to get my ID back, and she said she needed to make a copy. I asked why she hasn't done that for the past 10 min I've been standing there. Then, and this takes the cake, they sent a guy who apologized smilingly about not having any Mini Cooper on hand and they had to give me a Hyundai as a loaner. I eventually went back to the leasing office to get my car back so I'll come back when they have a Mini loaner, and the original lady ran over and said they did have a Mini loaner. An older man went to ask them questions and they looked scared. I believe they always had the Mini loaner(s) and for some reason wanted to see if I would take a Hyundai (when I want to drive one I'll let you know and stop paying $732 a month for the lease with an $8k down payment). The guy after that started addressing me as "lady" and became quite unfriendly. I don't think these people have any training in customer service or should be in customer service. It's beyond me why they were playing games with me and trying to make my life miserable for what is otherwise an everyday transaction. Don't do business with them unless you want to be overcharged, threatened, and finagled from what you pay for. read more

This is strictly for service/repair department as my sales experience was good. Bought a 2025 Mini Cooper from Braman Mini of Miami. There is an issue where music streaming via Iphone gets interrupted frequently. Took it Monday Jul 29 for service. Today is August 9 and they are delivering it without solving the issue. Here is the series of problems I have identified in the overall experience 1. They received the car on Monday Jul 29. They were only able to assign a mechanic on Tuesday August 6. Why would they wait for so long with the car in their shop if no one is going to look at it? Wouldn't it be fair to schedule the appointment closer to when the mechanic is available? 2. They found no issues and tried to guess if it was not a problem with my daughter's iphone. I quickly stated that it happens with all iphones in my household. Moreover I explained that it does not happen with any of my other cars. Their second "guess": It must be that you have too many apps open, and after saying this they told me the car was ready for pickup. Went over there and used my own iphone to show them the issue. After two weeks with the car the service rep concluded that there was indeed an issue and that I would need to leave the car for them to replace "a part". As i was leaving with a loaner, the service rep's boss asked me to try one more time now with him beside me. They unpaired the phone, reset everything, and in the end the issue persisted. 3. asked me to leave the car. This was Wed. Yesterday they called me stating that it is not a faulty part the origin of the problem but a software update that needs to be done ONE MONTH FROM NOW. This is a joke. They say that since it is a 2025 new model car that there are still things that require adjustment. While I appreciate they saving me the drive to pick up the car (and they are delivering it without FIXING THE ISSUE), i do not appreciate that it is almost 2 pm and the car is not here, when they promised to deliver it between the hours of 10 AM to 12 PM. I will need to take the car back a month from today to see if indeed the software update becomes available (i doubt it) and when it does it fixes the problem. Hope this long story helps anyone who might be considering buying a 2025 minicooper and experiencing the same issue. Jose Coronel read more

Amazing experience from start to finish. Very responsive and patient plus a great selection of beautiful MINIs. So glad I came to this location and will be a customer for life. Special shout out to Nataly, Antonella, and Manager Louella for being especially awesome. Highly recommend !! read more

Braman MINI of Miami - MINI Cooper S 2 door hardtop. Black with silver roof and mirror caps. - Car Dealers Near Me - Miami, Florida

Meh. The service was whatever. I made an appointment a few days ago to have the first annual service done on my 2022 JCW Mini. They were very nice on the phone. Today I brought the car in at 8am and they promised it would be completed by noon, which it was, so I appreciated that. I arrived at the service department and I handed the valet my claim ticket and she was speaking Spanish only, so another person told me I needed to go to the cashier. I felt like he was a little rude, but I don't really care. But when I got into my car, they adjusted the seats (which I understand), but then they made all kinds of feature changes in the car which I did not appreciate. I had to pull the car over and pull out the owner's manual to look up how to change everything back. A little annoying... read more

I'm a regular here, this is because I leased a car that does not feel like working at all sometimes and has even had to be towed on a couple of occasions and sent to this dealer for them to figure out how to make it work again. As is natural, this bothers me somewhat, however, the dealer makes it up to me by giving me good service and a very nice loaner. The staff is very nice and I understand is not their fault I got stuck with a less than perfect car, so, I'm not going to blame them for my misfortunes. I do not recommend anybody buying a mini, their recent models have a lot of issues, I say this based on my experience and that of the towing company guy which greeted me with a "¡todos los días estoy recogiendo minis quedados!" Or "everyday I'm towing stuck minis" read more

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I walked in on Memorial day to see what was new at Mini...they've just released the 2019 Mini Countryman and I've been eyeing this vehicle for over year now and being a holiday, I was happy to know they were open until 8pm. When I entered, I was immediately greeted by Nico, a sales person and he was very friendly; told him what I was interested in and he took me upstairs to the 4th floor of their huge parking garage to see what inventory they had. I really wasn't sure what I wanted in terms of equipment packages but I just know I didn't want to spend a whole lot. The crazy part was that I wasn't ready to take anything at all but since I was there, I was thinking I might as well get into it and really dig into all the different equipment packages; we went through at least 15 similar models and decided to take one out on the road. The Countryman in S trim is an amazing small big little SUV that not only is extremely roomy inside, it also has enough room for tall individuals even if they're sitting in the back seat. The model is full of the latest technological advances: navigation, Apple Play, a year's subscription to Sirius, a complete service agreement for the entire 36 month lease, dual sunroofs, and so much more. We drove the S variant, and Nico also brought a 2018 ALL4 model to give it a whirl; sadly, the ALL4 was so underpowered, I think I would leave it on the road to die if it was my vehicle. After all the test driving and discussions, I informed Nico that I would be back in a month or so, but before I left, he said he needed to bring over his store manager just to say hello and to thank us for stopping in. Greg sat down with us for about 5 minutes and was very friendly, and asked me what I wanted to pay. I basically told him and he said he'd be back...moments later, he brought me what I was looking for, which I for one, couldn't believe; he surpassed even my stellar expectations, so I cleared my throat and said...ok...! It was as unexpected and as quick of a negotiation that I've ever experienced. Moments later I left with a beautiful 2019 White Mini Countryman S and let me tell you...with all BMW underpinnings, this thing is one incredible comfy sporty mini suv with all the latest gadgets and killer LED lights that will light up an entire city block. Car is light and nimble, and with 189HP, it's not a sports car but for an everyday run around vehicle, it's perfect. Jerome, the finance guy was also great to work with; found out he's a mango man, so before signing on the dotted line...bring him some mangos and let him go to work for you. He also introduced Margarita who was in charge of service, and we had a lovely 5 minute conversation; she said that if we ever needed service for a regular scheduled maintenance interval or whatever, we could call 24 hours in advance and they would come, pick up the car and bring a loaner to my home, and I could use it until the needed service was completed. I was like...can you repeat that??!! I've brought my BMW for service here before a while back and never experienced this level of service as what they're offering at Mini. Jerome told me that they brought this type of concierge service back after a short hiatus and let me be the first to say...what a great place to seek your next lease or purchase. It's only for new car leases or purchases. My entire experience here from the time I walked in, to the time I left was something I really didn't expect; the level of service has reshaped my opinion about the automotive experience at a major dealership and let me tell you...they've won a customer for life. I highly recommend this dealership if you're looking for a Mini, and if not, hopefully Braman's BMW or Rolls Royce brands under the same roof will also be able to provide the same level of first-rate sales and service accommodations. I'll make sure to tell you all about it in the near future when I roll out of there in my new Wraith. read more

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I am a military veteran that had served honorably for the United States and have been to a few conflict campaigns throughout the world. I had registered to take advantage of the military incentive discount, through the national channel of miniusa website [www.miniusa.com] and this incentive warranted me the amount of $1,500 of the selected vehicle that I requested to order, which was a 2022 Mini Clubman JCW All4. The amount to order and reserve your build of vehicle is $250 once an order has been placed and you want to proceed with the order. Upon ordering, I made contact with Braman Mini of Miami and had spoken to one of the Sales Managers. He did not want to honor the incentive that the national mini website was publicizing. Nevertheless, I then requested to have my $250 deposit refunded back to me. The Sales Manager responded that no worries, but it will take about (3) months for the process take. Throughout the weeks transpired and I had called several times and spoken to a few managers and sales representatives from the very same location. I inquired about my deposit and now the story is that they have no record of any deposit was placed and if I wanted to receive the money back, I would have to contact www.miniusa.com corporate. The managers were adamant on the phone, as if they were being monitored on the phone or being recorded on the phone, making promises that they will contact me later to give me the status. NOBODY contacted me. read more

Rigene Gomez was a pleasure to work with. He guided me in the right direction. Picking out the car with the options I was interested in was easy thanks to him. I didn't think I was going to come home with a new car, but it was such a smooth process. I felt comfortable with no pressure during negotiations. We made a deal and I got to walk away with my dream car! This was my first time at Braman and I'm really happy with the whole experience from my salesperson all the way up to management. THANK YOU SO MUCH! read more

Braman MINI of Miami - Car Dealers Near Me - Miami, Florida

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My 2019 Mini has developed a problem: the back left side door will not open. This is a hazardous situation. I have called my contact at the service department at Braman Mini - Fernando Ramos - but he never returns my call. I have notice that the quality of service at Braman Mini has fallen substantially. It used to be flawless. For example, about two months ago, I drove into Service for an appointment. There were 3 people at the check-in post. Not one of them looked up to acknowledge my arrive or speak to me - they were all just staring at their cell phones. read more

I started leasing mini s in 2002? On monday i renewed my lease On wednesday they asked for the car back with the promise of an upgrade because the car they leased to me apparently had a deposit from someone else and that customer pitched a fit ! so now theres no free up grade it went from a 1000 more dollars on wednesday to 540 ? Dollars last night for the free upgrade !!! Thanks for lying and baiting me Mr Greg Muir and Nery selfish scammers and they dont have a manual transmission black car with a sunroof so i have a lease and registered on a mini but i dont have an actual car I highly recommend Scott Freidman in Mini FortLauderdale ...Hes the person who in the end saved me from this horrendous place in Miami read more

From a good deal- new lease turned into a scam, Two months(payments) before the end on my lease I started to received e-mails about leasing a new car, offering a waiver of the "lease disposition fee" among other things, all that sounded like a good deal so I contacted Braman Miami to get a new lease, Before I signed the new lease with the finance coordinator Victoria Giamberduca It was said that I didn't owe anything because I got a new lease with them again but also I didn't sign any document specifying that I still have to pay the last 2 months of my old lease; a week later I received a letter from MINI Financial Services department saying that I owe $746.63 for the last 2 moths of my old lease and $374.50 of the disposition fee for a total of $1,121.23, of course I called them immediately and they told me to call the dealer to fix this problem, I called and e-mail Victoria Giamberduca but She hasn't returned my calls nor replied my e-mails to fix this problem yet. Recently I just read about the "Disposition Fee" in The Mini owners lounge website specifically at Lease information - Lease Return FAQ this : "As a courtesy to our returning MINI Financial Services customers, this fee will be credited to your next account if you choose to finance a vehicle with MINI Financial Services within six (6) months", besides this why would I lease a new car if I still have to pay for the 2 months left of my old lease unless I was told that I won't owe anything before signing the new lease. I'm still trying to contact Victoria Giamberduca to fix this problem, I have an excellent credit report that I don't want to damage because of this situation. (pics attached) read more

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Our Mini Cooper had issues and was a year away from the lemon law. This place took $1,000 from us. Worst place to ever deal with. Stay away! Ryan Mullings was main person that 'assisted us' with no success. Best of luck to whomever associates with this business. read more

Just went to Mini service in Miami and the experience was excellent. I had an issue with my phone handler and service adviser Scott Olsen fixed it right away. This great and it is why I recommend Braman ! read more

First time I take my car for service to this location. I was asked if I wanted to wait and I said, no. I can pick up my car at 4:00PM. I didn't receive a call to advise the status of the service. So, when I realized the time (4:30PM) I called the service rep, and he advised that my car was not ready yet and that it will take another hour. He was not sensible to the situation in fact it sounded like "well, it is what it is" kind of thing. He offered no solution or apology. He even hanged up the phone before I finished talking. I'm still waiting almost a month after for a phone call advising the status of the part that was ordered. This place is really a nightmare. I do not recommend it. read more

First off I want to say that the service agent I dealt with was fantastic. Elmer was very sweet and patient and easy to work with. But here's the reason for the 2 star rating of Braman Mini of Miami company: I took my mini in for routine maintenance the day after the service alert came on. During the inspection a crack was found on the oil filter housing gasket. That had to be replaced. I also needed brake fluid, a replaced micro filter and flushed air duct. In total the repairs and labor came to $2198.01. (A painful, multi-paycheck type of bill.) Less than 24 hours after picking up my vehicle the engine malfunction light appeared. I do not think it is unreasonable to expect that I could drive my car a few months without any internal issues cropping up after taking it in for check up. That's like if I went to my doctor, got the all clear at my physical, and then less than 24 hours later felt a tumor under my arm. When I called to alert Mini I was politely passed along to the service team, and eventually was told a manager would call me later. The manager just agreed that I could bring my car in to have it looked at - obviously. At no point did they acknowledge that I had already paid them A LOT of money nor was I reassured that they would work with me on the costs. The apology I received on the phone felt insincere and I cannot wait until I'm done paying this car off so I can sell it. I'm very disappointed that I've put so much money into the mini and it continues to fail me. While I do love how it handles, but it is not worth the aggravation or toll on your wallet. Do not buy these cars and if you do try to find a more reasonably priced service company. read more

My experience at this dealer has been top notch. My sales man Alex made what normally can be a stressful process a breeze. He was kind, patient, efficient and made leasing a new car seamless. I highly recommend Braman dealer. Like Alex, David in finance was pleasant and through in taking his time to explain everything! I'm so happy with my new mini! Thank you Alex, David and Louella! read more

Leased a new mini today. Was served by Carlos Munez, who did an amazing job. Friendly and efficient and problem solving from entering to leaving, fully satisfied and happy. Great job ! Thanks read more

Braman MINI of Miami - Mini - Car Dealers Near Me - Miami, Florida

My experience at Mini Copper at Braman Mini I have been looking for a new car lease for the last two weeks. It never cross my mind the Mini Copper. I friend recommending me to call the dealer. I connected with my two Sale persons Kenneth Vallejos and Raul Espinosa These two gentleman took care of me at Mini Cooper, and they promptly open the afternoon for me and show me around the dealer. This is a state of the art building with an incredible inventory. Friendly staff and the location is great. The attention to details, the service and willingness to give the best customer service made me take the decision to get my new lease with this dealer. The process took less than two hours. I am not easy to deal with and they handle me with professionalism and class. Greg Muir the sales Manager is a very charismatic Manager. He helped also to make this process smooth and fun. I recommend this Dealer and if you pass by just look for these three name they will offer you the best service in a timely manner and great deals. Thanks Guys. read more

Braman MINI of Miami - Car Dealers Near Me - Miami, Florida

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From the beginning Jose Salas tried to bait and switch me. On their website the car was listed for $40,850 and when I called they tried to charge me $44,360 right away. Then once I had that resolved they low balled me for my vehicle for 9k. I told Jose that I needed $15k and he said I'm sure we can get there bring it in and we will see. I am 38 miles from them. They only went to 10k. And I never saw him again. He had his preppy manager try to scam me. He careful with these clowns they belong in a circus. read more

I am a big Braman fan I have a mini Cooper that I bought use and they take excellent care of her my service provider is Fernando he's the best ever keeps me up on discount days and promotions and is on top of all my repairs and services that I need... Fernando is the best and I tell him every time I see him read more

Amazing cars I am a customer and I love buying cars from them I love cars so much they really cool cars like Lambo's Bugatti's rose of rolls Royces and Bentleys and Ferraris it's pretty cool read more

Braman MINI of Miami - Mini pooper - Car Dealers Near Me - Miami, Florida

Came to this dealer to check out a convertible mini I had seen on their site. From the second you step inside, you don't feel like your just any other number on the waiting list. They tend to you to make sure you have water or coffee while you wait to be tended to. I stated exactly what I was looking for and took the car out for a test drive and loved it. We quickly went to discuss finances, and I did not want to run my credit as I was unsure and had other dealers and I did not want to give a down payment. We named our price and were given until end of day as they agreed to our terms. There was no haggling, no calling for backup and pressure as I have experienced at many dealers in the past, and was actually surprised at how pleasant my experience. We were helped by George Grecu and he was amazing. After going to the other dealers, we came back within the hour and drove away with the car of my dreams. Very easy, the finance guy carlos stuck to what we agreed on our terms, and I couldn't be happier!!! read more

Worst service of my life, rude, slow, and poor English when communicating with me . I miss Mini of Marin. Moved here for nursing school and have never had such poor service in my life and they tried selling me things I didn't need after checking with mini or Marin read more

I just got a new mini from here today and had such a pleasant experience. I mainly worked with Marcos who was extremely patient with me when I was unsure of what I wanted originally. He stayed in contact with me without being overbearing which I've experienced at other dealers. While in the store today everyone I encountered was extremely friendly and made my overall experience that much better. Victoria as well also helped me and provided great service. Anthony from the finances was also nice and very helpful with all questions I had. Overall I would strongly recommend this location for anyone interested in a mini. read more

I wish my doctor would treat me as well as my Mini was treated by the service department. Incredibly efficient . Fernando remembered us from last year; greeted us as we exited the car, he handled the paper work quickly, and arranged for a Lyft to take us home. When we returned a few hours later, we had a pleasant 10' wait , barely enough time to have an expresso and a cookie, before our newly washed car was brought back to the lot. Fernando came out again to greet us, and we left getting home on the beach less than an hour after we left. I love my MIni and I love Braman's service. My only suggestion is to include dog treats in the waiting room. read more

HORRIBLE experience with their service department. They took an ADDITIONAL hour to pick up my car. Then they were TWO HOURS late to drop it off THE NEXT DAY before they called me 4 hours before they actually dropped it off to let me know my car was on its way. Finally my car arrives with NO gas, the driver saw him from my apartment driving my car like a little go-cart THEN i get in and see it has low tire pressure. When it JUST came back from the dealer? Went to tell the guy who dropped off my car and he was already gone. So I called the dealer and they said they'd call me back... which they still haven't. Overall horrible experience. Do NOT recommend. Bought my car there last year and they made it so fast but when it comes time for service they're nowhere to be found. They're also very inconsiderate about people's personal time. Do not recommend at all. Still waiting for them to see what they're going to do about my low tire pressure FROM THE DEALER but I have low expectations and I'm sure they won't do anything considering they haven't even called me back. read more

This will be a review of more than one department: Mini Cooper Sales: One sales man was helping me, I knew what car I wanted and that I did not want to sport edition. On the test drive he seemed taken aback that I didn't like to go to Mansion and buy bottles, and that I listened to WVUM. Hello Im buying a mini cooper! Can someone say hipster! His attitude was rude and annoying. So I got another sales guy named Calvin to help me and he was awesome! So nice, not pushy. I ran into him at Midtown and he remembered me, my grandma (who bought me the car) and that I liked scuba diving. Great guy, if you are looking to buy a mini ask for him. PS: I ended up with a Chili Red Clubman, and I freakin love it! Service: My advisor, Ida, is okay. She seems so "i dont care". This is my expensive car, my baby and she often seems to look at me with shock when I have questions about my service etc. She is nice, but I would want someone more personable. And it took about 25 minutes to bring my car around, when they had said it was ready way before. read more

HORRIBLE, horrible experience. Last week my mini started making a weird loud sound from the front tire. It was so loud that I was afraid to drive it. So I decided to call AAA and get the car towed all the way to Braman. At my arrival I explained to the gentleman working there (can not remember his name) what was happening with my car and that I needed assistance. He could care less. He mentioned how the service and diagnosis would cost $250/hr, BUT if I wanted to come back on a Tuesday, the service would cost $140. Seriously? what kind of messed up business is this? and why didn't anybody told me so when I first called to make an appointment? I explained to him that I did not feel safe driving the car back home and that I would need to leave my car with them for 2 days. He "did me a favor" and told me to park the car in the parking lot (we are talking about 10 spaces and they were all taken. I waited for an hour with no luck). I also, explained to him that my window was having problems and would not shut down completely. His solution? "You can put a plastic bag over it?". This is a BMW dealership, you want to charge me $250 just to take a look at my car and an additional $250/hr for repair and your solution is to leave the car unattended with a plastic bag covering my window out in the parking lot? He absolutely had no interest in helping. They are only friendly to you when you need to buy a new car. What a bunch of snakes. At the end, I just drove slowly back home and I will absolutely never come back and give my money to these idiots. I also filed a complained with BB. read more

Horrible Post-Sale Customer Service After leaving the dealership, we IMMEDIATELY began receiving alerts regarding low tire pressure. Seeing as how this was supposedly a brand new car (although having close to 50 miles on the odometer), we assumed it was a slight oversight on the dealers part, and added air. THEN, a couple of days later after receiving yet another alert, we were told there was a leak in the tire, and it required a plug. We plugged the tire, and called Braman Mini for some assistance. It was evident this tire was problematic, and we felt it was the job of Braman Mini to replace it. Well, VICTORIA, the sales girl that assisted us in the purchase of the vehicle changed her tune and instead of being helpful, she was absolutely rude, saying, "How are we supposed to know you didn't get the flat after you left the dealer?" She didn't assist AT ALL in the replacing of the tire, and instead tried making us feel as if WE were at fault somehow. Look, nobody is asking for handouts here. When you buy a new car, you expect ZERO issues for quite a while. Braman is not going broke over replacing ONE tire, which is all we wanted. The (very polite) service department checked the plug, evened out all the tire pressures, and apologized for our experience. Mind you, my wife and I have been loyal BMW/Mini customers for a decade now, without having once asked for a single bit of help from the sales/service department, even though the run-flat tires on every single vehicle we've had with them has given us nothing but trouble. There are MANY car dealerships in Miami, and they'll be the ones getting our business from now on. Moral of the story: Expect a severe change in the level of customer service once they get your money. read more

Undoubtedly the worst service department in Miami!!! I took my car in for repair due to a loud knock kind of noise that was progressively getting worse. when I took it in they looked at the issue and after 2-3 days they called back saying i need to pay $6000 to repair two parts i was at fault for. I couldn't believe what their reasoning was...They assumed I got my 4-wheel drive towed incorrectly and that it damaged the rear differential and the gear box. by the way, MY CAR WAS NEVER TOWED!!!!! after arguing they were like "i dunno sir" I've researched online and found from multiple Mini owners who have documented the same issues with the same exact model and were covered by MINI's warranty elsewhere, so i picked up my phone and called Mini national customer service to complain about Braman and their swindling practices. A few days later Braman called me back saying that everything is now covered by warranty. This experience earns a 1 star, hell i'd give it negative 5 stars if Yelp allowed me to. There is poor communication between the service agent and the customer. She just put whatever the mechanic said without considering first if this part could be a defect. I've asked to see the damage myself and spoke with the mechanic directly, service agent was there with me but was on the cellphone and not paying attention to the situation at hand. I fought this accusation for 3 weeks and the vehicle was eventually fixed and returned without any out-of-pocket payment thanks to Mini's national customer service and NOT braman mini. I will not send my car in for service at braman ever again. I'd rather go out of my way to Lauderdale Mini for the rest of my lease. read more

We worked with Edgardo Montoya and Louella Monte. What an amazing sales team. We arrived to having the 6 vehicles we had interest in lined up and ready to test drive. Paper work was a breeze and car customizations prepared within the hour. Wow! Wow! Wow! An ideal car shopping experience!!! I highly recommend!!! read more

I've been bringing my car here for service for years and am always blown away by the service and how easy they make it! It's never convenient having car troubles but Braman mini service department takes the stress away. Fernando Ramos is my go to guy and would recommend him every time. read more

Recently got my mini serviced at Braman and had a perfect experience from start to finish. Their new shuttle driver Marcos is a gem. He keeps a chart in his car with your phone number, pick up location and time and guess what?! He shows up when he says he will. Pretty much unheard of in Miami and deserves a 1-star upgrade. read more

Where to begin service is amazing the attention and comfort of buying a new car is very important. Starting with the Manager, sales rep and F&I coordinator. Thank you to these amazing people and service. read more

Very bad service. Overpriced and work not done properly. Cheaper and better to go to Bimmer next door.

Been going to this dealership for almost 10 years now and I never ever had an issue. Like with all car dealerships, it's difficult and overwhelming to figure out which car you want to get, if you're choosing stick or automatic, whether to lease or finance, etc... Braman, however makes all that difficult task very simple. All customer service given there is spectacular-- very friendly and helpful to answer any questions you need answers to. The one representative who exceeds here is Antonela Zumino. I was recommended to make an appointment with her to purchase a MINI. From the get go until the very end of the sale, she's there to help and provide you with the best service and deal in town. I was fortunate enough to purchase a MINI Paceman and have been happy ever since. Definitely if you're looking for a MINI, stop by to check them out. read more

We bought our first car there with Antonella Zumino!! She is the best! I recommend you to ask for her. She is very intelligent, fast and help us in all of the questions that we had. The best part was that she gave us all of the facilities in our first car. Thanks Braman and Antonella! read more

Customer service has considerably declined since I leased my first mini over ten years ago. A couple of weeks ago I called to check on my maintenance schedule and was told that I wasn't due but to go ahead and bring it in. I scheduled an appointment and showed up at my scheduled time. The service advisor Fernando Ramos checked my vehicle schedule and said I wasn't due until November. I tried to explain that I was told to bring it in and his response was: be happy that you don't have to wait around for three hours. Not only was that remark unprofessional, but it's also a lack of respect for someone's time. Most people have better things to do than to block off time to get their car serviced and to be turned away after you're already there. At the very least, they should have called ahead of time to re-schedule if they were backed-up. read more

My three-year lease on a 2007 MINI Cooper S expires on July 20, 2010. I leased this vehicle from Braman Motors. This is the second MINI I purchased/leased from Braman. The first MINI Cooper S (a 2004 pre-owned model) was declared a lemon. I guess I am (rather, WAS) a hard-headed MINI loyalist because despite that stressful and bad experience, I returned to Braman in 2007 and leased a second one. In any event, the 07 MINI has been sitting in Mr. Braman's garage since April 26, inoperable because of sludge build up (first diagnosis) and/or a busted engine (second diagnosis). The MINI only has 44,900 miles on it and as I understand it, is still covered under the manufacturer's power train warranty. Notwithstanding, Braman Motors claimed I twice over-revved the engine: once at 6,500 rpms (date unclear) and another in December 2009 at 8,500 rpms. Braman insists I did this and that basically my actions invalidated the manufacturer's warranty. I am truly at a loss to understand this turn of events when I have never over-revved the engine (I've been driving stick shift for over 20 years, I'm 39 years old and don't drag race the car) and why, even if I had mistakenly or accidentally over-revved it, why it would take five months for the engine to go bust. I absolutely ADORED that car and always treated it with kindness and respect! Moreover, throughout the lease term, I had the MINI serviced at Braman Motors and ONLY at Braman Motors. They are the only ones who have EVER worked on this car. Finally, I made the final two payments on this car even though it's been sitting in their garage for two months. Where's the justice in paying for a car you can't drive? I have requested proof of the so-called over-revving as well as a copy of the engine warranty (so I can read the fine print for myself) and have received neither. After having written letters to Norman Braman himself and to executives at MINI USA, the best they could offer to settle this dispute is a 50% "goodwill" credit of $4500 for the $9000 job to replace the engine (unless, of course, I would be willing to lease yet another MINI from them--thanks but no thanks). This is truly a case of BUYER BEWARE. What are the chances that my two separate experiences with Braman MINI would be so disastrous? You've been warned, my fellow consumers. Do yourselves a favor and go elsewhere so you don't end up here beside me. read more