I'm not sure how or why CarMax has a relatively low overall rating, or how anyone with experience…read morehaggling and negotiating at shady dealerships could claim to have a bad experience here. I've purchased 2 vehicles from CarMax and recently traded in or sold them my 3rd. I appreciate the fact that the first offer they give is generally their best, and there is usually no room or chance for haggling or negotiating and all the BS that comes with that. Most importantly, I've never walked away feeling that I wasn't treated fairly or didn't get at least an above average deal. During our most recent experience we were buying a new car from another dealership, but their trade-in offer on our existing vehicle was very low. When we checked Kelly Blue Book/Edmunds to see what the trade-in was worth, we received an immediate offer from CarMax that was above what KBB indicated we should expect to receive at a dealership, and it was valid for several days. When we came here to do the trade-in, the process was relatively painless, though not necessarily quick. When we arrived here at around 11 a.m. on a Friday, we were about the 8th or 9th car in line to get an appraisal to either trade or sell our car. It took some time to get through that line, then the actual process of the staff examining the vehicle, taking photos and test driving it took another 15 minutes and then once done, it took about 20 minutes before the trade offer was ready for us to view inside the dealership. The offer CarMax made was in-line with the one they'd offered us via Kelly Blue Book/Edmunds a few days earlier, and in my opinion was very fair. We then had to go to the business office to accept the offer, present ID and turn over the signed title, then pull our car into the service bay and turn in the keys. They told us the paperwork would take about 40 minutes to process and that was spot on. She called us over to sign a few things via Docusign and 5 minutes later she called us back to the window where she gave us copies of all the paperwork from this transaction along with our old license plate, a check for the trade-in and we were on our way about 2 hours and change after we'd first arrived. Simple, easy and painless with a fair price for our old vehicle.

This weekend I became an expert of navigating all things auto…read more I owned a 2013 Nissan Rouge, and to be honest this car has really done the most for the last 13 years. However, cars cannot last forever and when it was time to retire my beloved Rouge, my first stop was Carmax to see the value so I could use that towards a new car. On Friday, I put in all the information about my vehicle into the Carmax website and got an offer that was valid for 7 days. Carmax gave me more than Carvana and so I took that online offer to the dealership on Saturday. The dealer offered me much less than the Carmax offer - so I walked out of that deal, and went back to Carmax to see the official appraisal. I made an appointment online, arrived on time on a Sunday afternoon (the last day of the month) - and was out with my appraisal which matched the online quote in real life in 40 minutes. I found this to be quick and painless, and a great experience. I did not get a car from Carmax, but I feel like they gave me a great and fair offer on my car which helped me leverage a great deal at a dealership for a new lease.

From the owner: Compramos tu carro viejo, y pagamos efectivo. Si estás…read morepensando en vender tu viejo coche, deberías contemplar la posibilidad de hacerlo en alguna de las plataformas en línea que te ofrecen dinero por él. Hay todo un mercado con numerosas empresas que compran coches usados. Nunca había sido tan fácil vender tu viejo coche en alguno de los muchos puntos de venta en línea donde puedes hacerlo. Puedes agilizar el proceso dirigiéndote a un punto de venta de coches cercano. Recuerda que siempre hay alguien dispuesto a comprar. Vende tu coche usado y gana dinero hoy mismo. Hemos seleccionado las empresas de venta de coches de esta lista basándonos en factores como la facilidad a la hora de crear tu cuenta y proporcionar información sobre tu coche, el tiempo que se tarda en recibir un presupuesto o el número de puntos de entrega, entre otros.

The dent king and gang personally provided us with incredible, fast, understanding, and value…read moreservice. Thank you guys!

he did amazing job on my daughters car and the lady that hit her amazing service quick quality and…read morehonest guy company

I sold my junk car today the service was good they came so quick and paid me cash for my junk carread more

From the owner: Cash for junk cars Fast pickup read more

Friendly, helpful and professional. Mari went above and beyond to find my perfect fit car suited…read morefor me. Financing was a breeze. Thank you so much I love my BMW.

Do not go to this poor excuse of an establishment! I attempted to buy a theft title Dodge Charger…read moreScat Pack from them for 25k because initially it seemed like a good deal, when "Arian" ran me and my father's credit he told us it wouldn't cut it and so I offered my 2014 AWD Q50 red sport and then they told me I would still need a $2,000 down payment and pay $1,081 monthly just to own the car. The 3 hours we spent waiting the staff went to the back and pretended to get things done only to try and set me up for fraud. The owner claims to have started paperwork without my permission either just after asking for the numbers.

WARNING. GIANCARLO MOTTA and IVAN MOTTA AKA AUTO SOURCE GROUP are CON ARTISTS…read more I purchased a 2002 Porsche 911 Turbo X50 from Giancarlo Motta at Auto Source Group on July 7th 2020. I live in California and worked with Giancarlo via telephone and internet to complete the purchase. Giancarlo was initially very friendly and assured me the car was in perfect condition. We agreed on a price, and agreed that the car would be inspected by Parkhaus1 Porsche in Miami (an independent dealer) prior to shipment to California. In our contract we also agreed that any issues discovered during the inspection would be paid for and repaired by Auto Source Group. "It is Seller's duty to ensure that the Acquired Vehicle is delivered in the same condition as when last inspected by the Buyer plus the completed Acquired Vehicle Repairs." When the car went to Parkhaus1 Porsche for inspection. The technicians immediately identified loud rattling noises coming from the transmission. It was abnormal and very obvious. As a next step, they would need to remove the transmission to diagnose the problem. Now unable to send a car that failed inspection, Giancarlo agreed to have Parkhaus1 Porsche remove the transmission to identify the problem. When the transmission was removed, it was found that the issue was inside and likely serious. The transmission would have to be taken apart, diagnosed and repaired. When the transmission was opened, it was found to have damage throughout. Multiple bearings, plus first, second and third gear all needed to be replaced. Here's a complete list of the damaged parts. They also provided photos of the damage. 1 PINION BRG (4POINT) 370.00 1 PINION BRG (ROLLER) 585.00 1 PINION BRG (CASE) 565.00 1 PINION BRG (REAR) 410.00 1 INPUT SHAFT BRG (4POINT) 425.00 1 INPUT BRG (ROLLER) 410.00 1 INPUT BRG (CASE) 410.00 2 DIFF SIDE BRGS 240.00 2 SYNCROS 1ST & 2ND 190.00 1 SYNCRO 3RD 190.00 1 Labor 1850.00 With the damage now documented, Giancarlo immediately backtracked on our agreement, stating that he wanted to cancel the sale. he wanted Parkhaus1 Porsche to put the car back together un-repaired so he could sell it to someone else, presumably without telling them about the transmission issues. I had already paid for the car, and I have a contract stating that Auto Source Group will make any needed repairs. Furthermore, I don't like the idea that Auto Source Group wants to sell a damaged vehicle to another unsuspecting buyer. Parkhaus1 Porsche was also shocked that Auto Source Group would try to do this. It is completely unethical. Per our agreement, I have asked Giancarlo to complete the repairs and deliver the car. Giancarlo refuses, and after three months, has still not followed through on our contract. He has my entire payment for the Porsche of $50,000. Auto Source Group is dumping good looking, but damaged cars on unsuspecting buyers. They are selling the cars As-Is No Warrantee, hoping that customers don't do a proper inspection. With nearly three months gone by, the car is still sitting in Miami with transmission out. Auto Source Group is holding $50,000 of my money and refuses to make the repairs. I have made multiple attempts to resolve the issue with them and they ignore me. My attorney is now filing suit for damages with Florida Attorney General. WARNING. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY ARE CON ARTISTS.

Very standup honest dealer. Look forward to continued business. A +++read more

Sometimes you really need to make sure that certain workers get recognized when giving you…read moreexceptional service because it's something that's very rare to find these days. I usually use this location to buy oem parts. There is a young man by the name of Andy that no matter if I call and speak to him or show up in person , his service is second to none . Andy will answer any question I may have and figure out how I can get any part I need that may not be in stock. Today I came in looking for a fuse box for my Silverado and like always , Andy is there with great service , a good attitude and a good smile for his customers. Management please make sure you take care of employees like this and put them in supervisor positions because this is what a great example of a leader looks like. Thank you Andy and thank you Auto nation Chevy . You've made me into a loyal customer. Keep up the good work

I ordered a simple bearing and a seal for my Yukon and I received an email saying that my order…read morewould be ready to pick up in two business days. it's been almost a week and Im still waiting for the confirmation. I call them and they either don't answer the call and they answer and put you on hold. Would not recommend this dealer to anyone. simply unacceptable.