I bought a new 2016 Honda Odyssey. Right before 50,000 miles, I started to have issues with my drivers front wheel. I took it to my mechanic and they said it was a wheel barring. I took it to Honda, they said it was the tire. I took my car to Costco, and they replaced my tire for free. Nope, still a problem. Took it back to Honda and so they finally decided to replace my wheel barring. A few months later, I start hearing some noises again. I took it to my mechanic, they said it was the axel. They said since Honda was the last to work on the car, they may have damaged my axel boot when replacing my wheel barring. Honda said, no it was not their fault, even thought the axel boot was damaged after their work. They told me that it was dry rot?? I spent my money $500 to replace the axel boot and the mechanic gave it to me and showed me where it looked like it had been hit by a sledge hammer, probably to remove the axel to fix the wheel barring. Honda should have fix the part on my car that they damaged for free, instead they blame other mechanics, and dry rot. Dry rot implies they are using bad components that fall apart after 5 years. WHAT??? Bad customer service, bad to incompetent labor department, and bad customer retention. I have spent too much time, money and aggravation trying to fix the problem they caused to my car. I will never buy another car from this dealership and I would warn caution to anyone that does. read more

Autopark Honda - Car Dealers Near Me - Cary, North Carolina

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I went in to buy a car and Yasmina was very kind and helpful. I got into the car I wanted for a great price. The end of the process with all the paperwork took a long time. I didn't like that after I had paid for the car that I had to wait so long for someone to try to sell me warranty's and provide me with my tag. read more

I ended up buying a new Civic Si from Mark (Yingling), a natural salesman who was easy to talk to, honest, and never pushy. I will be a repeat customer, and Mark's now in my phone as "Honda guy". Mark was very responsive to my texts, calls, and requests, settling price via text and starting the paperwork in advance so that I could be in/out quickly. I was at the dealer less than 2 hours. I was a hard "no" on packages or dealer add-ons. I know these are where dealers make their lunch $, and while "no" #1 got respectful pushback, "no" #2 was taken in stride. I paid MSRP + dealer doc. fee + tax/tag/title. The Si are low-volume so I didn't try and haggle. I came with financing and they beat it (60 months @ 1.9%). read more

Top notch service department with excellent customer service. Great communication, super knowledgeable techs, fast and efficient work. Everyone I encountered was happy to be there and great at their job. Todd Stephens and crew will take care of you! read more

Mark Williams, Mike Reeve, and Shawn Whitfield at Autopark Honda provided excellent customer service, communicating thoroughly each step of the way from ordering to delivery of our '24 Pilot. Leith Auto Park Honda priced the car right without forcing into the deal thousands of dollars in unrequested accessories. This was an honest deal, straightforward. Interest rate was as advertised, unlike Johnson Lexus which did a bait and switch on the financing when we purchased a GX-460. Vehicle quality of this '24 Pilot is outstanding. read more

I have visited Autopark Cary to get my car tuned and regular oil changes about 2-3 times a year. The customer service and work are usually consistent. They have always done a good job on my car. Most of the time, services take about 1-2 hours. There's a nice lounge area with free wifi, coffee, water, and snacks. I would recommend selecting a service agent and stick to it. The agent (no names) that I got the last time around had mood swings. Don't be afraid to say "no" to services that are offered to you. You can save a lot of money and do it by yourself such as filter changes. I'm a bit concern because the "Free Carwash" is part of the perks but the service agent says that it's broken 1/2 times when I ask. Either, they don't want to do it or they need to get a new car wash. Please don't advertise "Free Carwash" as part of the perks if it's not going to work most of the time. Maybe say something like "You can get a free car wash if we're in the mood to get you one". Sounds better right? read more

I got my Honda from this place a few years ago and they offer free oil changes when I'm at 15% oil life, which is so helpful and convenient considering getting an oil change can be up to 90$. I was nervous coming here by myself since I'm an 18 year old girl i was afraid they might take advantage idk lol, but I was definitely overthinking it! All the men that work there are super friendly and helpful and answered all of my questions! I double checked with them to make sure I'd get a free oil change and it was free! I will definitely come by myself every-time knowing I won't be scammed and knowing I'll be respected. They also changed my oil super fast even though he said it would be an hour! Highly recommend, not sure why reviews are bad. read more

Had an appointment for an oil change. Wait wasn't too long about hour and half. He was very helpful and explaining things And what was done to the car. Also reminded me of my inspection needed to be done. Got it done there one stop shop! Nice people overall:) read more

Great service and fantastic advisor Tim! Thanks for caring for my Honda's for the past 15 years! read more

Need my oil change and Cabin and Air filter Renewed. Joe Ruggles was the best hands down. Very professional, great communication and customer friendly. He was very supportive and addressed any concerns I had. Overall this place was very comfortable, fast and straight to point. No wasted circles or discussion about prices. They made sure it was A+ business for great pay. Next time you need any service go see JOE RUGGLES read more

I love my current 2010 Honda Accord. Am I a fan of Autopark Honda? No. I am not impressed with the 2019 models, I test drove the Honda Civic Sport on this most recent visit. It lacked the bells and whistles in other cars for the same price. If you had to ask if 'I was pushy', chances are you were pushy. This was my least favorite experience out of all of the dealerships I visited. read more

My car had an "emissions problem" signal on. Went to have it checked out here. They provided video updates every step of the way while I was in the waiting room, were very well organized and friendly. I normally wouldn't write a review of car dealership after getting a repair, but I was very impressed. Definitely recommend this place. read more

I've used Leith Autopark Honda several times now and couldn't be happier with the service thus far. Easy scheduling, friendly representatives, and quality work. My last visit was particularly impressive as I assumed that the work I scheduled would take hours and cost an arm and a leg. Finished up in under an hour and under what I thought I'd have to pay. read more

I am very pleased with the all round excellent service that Autopark Honda provides. The service techs are very helpful. I would like to mention CJ Carranza who helped me with my service requests. He was very knowledgable and professional. I highly recommend Autopark Honda. read more

I purchased 2 new honda accords from this dealership at the end of summer. The salesperson was great and the vehicle selection was fine. However, one of their selling points was free maintenance services for the vehicles I purchased. When I went to schedule my first oil change with them, they acted super dodgy, refusing to give me any information until they had my car in hand. I reported this information on google reviews and an ill-informed or dishonest web marketing presence claimed that they never do that. A car purchase is a major expense; do you really want to put your trust in people like that? read more

1st time here and I would say the experience was really good. Didn't have to wait long for my car when I arrived for my appointment. Warranty took care of everything and I didn't have to hassle with the service department about it. read more

I brought my car in Saturday morning due to the "low tire pressure" alert which came on Friday night. They were great! It was just a small nail which they patched and Nino had me in and out of there in no time. I am a 65 yr. old female and trust them to be honest. This is my fifth Honda and my third one from this dealership. Thanks Nino and Honda!! read more

Bought my Honda Accord at Autopark Honda- came in today for an oil change and tire rotation. The oil change was complimentary since I bought the care from them ($100 quote from Jiffy Lube for same service) and paid around $45 for tire rotation and top off of fluids. I had a recall on my backup camera and they took care of that as well. Daniel was my service technician and was exceptional. He was professional, respectful and explained everything to me in detail. I waited in the lobby while the work was completed. It took about 90 minutes and I was in and out- very reasonable wait time. The accommodations were great too. Comfortable seating, ample space, complimentary water, coffee and delicious popcorn. PS- did you know that the popcorn box fits perfectly in the Accord cup holder :) Just to be transparent, I've never brought my car back to any dealer for service , I always thought it would be more expensive.... in this case, I got a free oil change, a free snack and free wifi- seems great to me. I had a great experience buying my car at the Auto Park and having service performed was better than expected. I highly recommend this dealership! read more

Mike the service advisor is great. However, other service advisors I've dealt with in the past at Autopark Honda promise things they don't do and don't respond when contacted with questions. For example, a certain item was on back order and I was told by the advisor that he would let me know when it came in so I could have the service that was needed. He never contacted me. After 2 months of waiting, I called back and the item had been in stock. read more

My car was making winnings noise. I brought my Pilot in and they put on their machine. I have Sprint drive in my truck. It gave me p0420 code. They found the alternator and pulley,were issue. I used warranty company to pay its portion. I walk away paying less. Then quoted. They at Leith Honda have saved lots when engine had issues. read more

Came for an oil change. No one notified me my car was ready. Plenty of people in blue polos but nobody know what's going on when you ask a question. Had the cashier and technician both send me to the wrong area to pick up my car and added another 20min of wait time. My first experience here and I'm dreading the next time I have to come for service work. read more

Great service, I have to admit I was 30 minutes late for my car oil change appointment l. But the representatives at auto park Honda entertained me so well, and I got the services. Mark was very detail oriented and made sure that my concerns regarding the trunk was taken care of. I would recommend auto park Honda service for getting your car fixed. They take good care :) read more

My battery went kaput z. Auto park Honda was wonderful. It took Less than an hour, drop in emergency with no appointment. Service manager handled it immediately and put Joe in charge. He kept in touch with me the entire time, followed up with status checks, and followed up with me the next day. Excellent service, highly recommend, professional, and friendly. read more

I had a great experience at AutoPark Honda. Mike was my advisor and he was very professional and gave me thorough explanations about the car's condition. Very easy to set up an appointment, social distancing is maintained in the waiting area. read more

I purchased my car (2018- 40k car) at another dealership but moved here. The old dealership gave me free oil changes for life but an hour drive is out of the way for a $40 oil change. The first time I brought my car in, they honored the free oil changes, didn't give me any issues and told me they would just transfer it to this dealer. How nice, right? I came in today expecting the same customer service and I will never be back. The service tech acted like he had never seen a free oil change and that there was no possible way someone had done that, even though I had the invoice to prove it. I asked to speak with the sales manager for him to say that I "don't deserve this service" because I didn't buy my car from him. Excuse me?? I didn't buy a $40k car to be treated like trash. Shame on Autopark Honda and their sales manager for thinking it's acceptable to treat their customers in such a way. read more

The driver side led lights on my Honda Accord were partially working. Honda of Cary took care of it quickly. The service advisor kept me informed. He was very professional and impressionable. read more

Disappointed with the service I received. I've bought two Hondas from Autopark. Took the CR-V in for the free oil change, and was upsold to a tire rotation and alignment. That's ok and was needed, but for some reason they over-inflated the four tires to 35 psi and torqued the heck out of the lug nuts which were not wheel locks. I have a large air compressor at home and keep my tires at the recommended pressures. They must have run the regular lug nuts on with an over-pressure impact wrench, since I needed a breaker bar to loosen. I did all this checking in preparation for a Thanksgiving trip--didn't want to have a flat and be struggling on the side of the road. I applied proper 80n/m torque to the alloy wheels per spec. The car handled kind of skittish with the over-inflated tires as well. Adjusted the tire pressure to proper 30 psi spec. I should not have to follow-up and correct the tech's work. Will be going elsewhere for any tire/alignment work in the future. read more

Needed a new key fob & my yearly maintenance done. Mark ordered my key fob quickly so it would be ready. When I came in to drop my car off for service Daniel took good care of me & kept me updated on the status of my car. Everyone was wearing masks! read more

I had an 8am service appointment today and actually brought my car in at 7:30. I was told I would be called with a diagnosis. By 4pm, still no call. So I called them. I was told I would be called back. 5pm, no call back yet. So I called *again* and was put on hold for 15 minutes. Finally, I was told the wheel bearing needed to be replaced. Of course, by this point, it was too late to have it done by the end of the day, which is creating a huge hassle. I don't know. Maybe I'm old fashioned, but nearly 9 hours of waiting to get a diagnosis that I had to pry out of them seems a bit excessive. read more

Nick! Thank you man for the excellent service! He made sure i was offered everything to get the job done right so my car was running smoothly. Y'all tires are a little bit on the expensive side but i still love going to you all for my services. Keep up the great work! read more

I called AutoPark Honda a few months ago when I received the airbag recall letter from Honda and decided to take my car to this location since it is closest to my work. My information was entered into the system with VIN number and I was told I would get a call in a few weeks once the parts came in for the recall. Weeks went by and nothing. I then decided to call again to see when I could expect to bring in my vehicle for the airbag replacement. I called on Friday and I was told I could come in on Monday. That was great, yet I wonder if I had not called, was anyone ever going to call me proactively to help me get an appointment? I dropped off my car at 8am and checked in with Allison M. as my service advisor. I told her I would pick my car up at noon and get a ride with a coworker so 12pm was the time the car would be finished. The shuttle to work was great and I was on my way. At 11:30am, I called the main number to try to see if we were on schedule for the 12pm. I waited on hold on the switchboard for 8 minutes and hung up and called back. I was then transferred to the cashier who knew nothing of my car and not even sure that I would end up with the cashier for a recall item since there is no $ transaction. I finally talked to someone in Service and she knew nothing about my car either. By this point, it is 11:55 and I still don't have an answer. 11:56am- Alison calls and says she heard I was inquiring about my car. I told her I was because I was trying to get a ride to pick up my car for the 12pm time. I was so mad I hung up and said forget it and then a minute later Alison called again to tell me my car was ready (11:59am). When I picked up my keys from Alison, she was not pleasant at all and neither was I. She told me my car was in spot U7 in the far lot and it was not even there. I had to hunt for my car and when I finally found it, there was a screwdriver left in the car from the work. AutoPark Honda, you royally screwed up here and this is why I did not come here to by my car in 2004. All you have to do is learn about customer service, call your customers and give them updates, and learn to communicate. Thank you for fixing my car but I will not be back ever again. read more

Autopark Honda - Tools left on my car under seat after repair - Car Dealers Near Me - Cary, North Carolina

Very good service on my new Honda CRV at Autopark yesterday. Very efficient scheduling on line, ready and waiting at the appointment time, efficient check-in and courteous and professional service. Love that you can pay the invoice on line before pick up. Shout out to Dale, Chris and Greg! read more

It is always a pleasure taking my vehicles for service at Autopark Honda. I am treated with kindness & respect, and all repairs are explained to me in detail. I always request the same service advisors: Eldwin, Daniel, & CJ....because I know with them I am in good hands. Last month my teenage daughter brought her car in for service. Daniel knew that I was paying the bill, so he kept in contact with me & made recommendations for scheduled maintenance based on the multi-point inspection so I was sure that my daughter would be safe. Yesterday, I brought my vehicle in for service with Eldwin & he always greets me with kind words, conversation, & makes suggestions based on his knowledge of the service industry. I give all three gentleman 5 STARS!! read more

Great service center! Very helpful and knowledgeable about my car. Wait time was just as expected. I will take all my cars here.

I am always satisfied with service here! Honest mechanics. I haven't experienced an issue here and hope I never do!

Is this Bait and Switch? I texted them around 1pm on 3/2/24 stating that I was coming from out of town to see a 2015 Honda they had advertised. They confirmed that the van was available so we set an appointment for 4pm that day. We drove over an hour to be told that the vehicle was sold already but they have some other options that were about $3,000 higher. I asked if the price on these higher vehicles were negotiable since they sold a vehicle that I was told was here and set an appointment to view it and he said no, they were No Haggle prices and can't be adjusted. I know they are in the business to sell cars, but if you set up an appointment and know someone is driving from out of town, the car should at least be held until I viewed it which was only two hours. They even could have texted me so I didn't waste my time. They made the sale but alienated a customer that is Definity going to spread the word on their Bait and Switch sales tactics. I know my little review is no big deal to a large dealership, but I feel better by venting my frustrations over poor business practices. Is this Bait and Switch read more

This is my 2nd visit to Autopark Honda in Cary. The 1st to have a key made and the 2nd to have recalls on a vehicle taken care of. I was actually not looking forward to making an appt b/c I thought it would be a big hassle. I was pleasantly surprised that it was not only easy, the phone rep I spoke with explained that there is a limit to the number of recalls/week and she worked with my schedule so that I could drop off the evening before so my car would be the 1st group to be serviced. I called a couple of days before my appt and was reminded where to park and directions for key drop since it would be after hours. The next day I received a call that my car was ready to go. Pick up was just as easy. I was directed to go to the cashier's window to check out and they had someone drive my car up. To be honest, I thought someone was going to try to sell a service or inform me that my car needed lots of work. Nothing like that at all. I read some of the other reviews and will update if needed. I hope no bc this is my daughter's car and she is in school several hours away. read more

Green value and yes indeed And great service with spectacular customer service and satisfaction indeed read more

I had another awesome experience at Autopark Honda. I purchased my 2018 Honda Accord from Autopark Honda which comes with free lifetime oil changes. They performed oil change, calibrated my tire sensors and rotated my tires. They were very attentive, sharing timely progress via text and video and making my stay great in their work booths. And I can't forget the free water and excellent wifi. read more

Always great service from these guys. They have handled some difficult repairs on my aging Honda. Always and reliable and proactive. They have pointed out recalls that needed servicing, repairs that were caught before they became expensive (or left me on the side of the road). Lots of amenities like a shuttle to drop me at work after I drop off my car, pleasant waiting room with free wifi, and work areas. Can't say enough about the service advisors. read more