Zachary N. was the person who worked with me through the refinance process. They made the process pretty easy and straightforward. I used them to help find a bank to refinance my vehicle. They were able to find one that dropped my APR in half, didn't extend my payoff date, and is saving me about $80 a month. I am happy with the service from beginning to end and would suggest anyone give them a try. read more

If you have poor credit they will tell you they can get you a refi loan. Well they can with a substantial amount down and longer pay back terms. They were sending me texts telling me everything looked Great! and then turned around and told me they really couldn't help me. If you don't want a hard hit on your credit report then stay the hell away from them! read more

Carman Ragatz So freak'n awesome - very knowledgeable and fast responding!! Again fast responding!!! Customer so appreciate fast service! Thank you again.. read more

They where OK but super crazy interested payments. Only use as your last resort. Which there would have been some wiggle room, specially since i was told one rate and then had the bait and switch read more

Auto Pay at first was a little hectic and all over the place when I started working with one of the representative but when they switch me over to Summer Lim the experience was so much better. She was quick and clear with everything that needed to be done and responded to my emails throughly and quickly. Leaving my experience with Auto Pay great. Thank you again! read more

This company is a scam, stay away from them. I tried to get a quote from them for an auto loan refinance, and I told them explicitly that I do not consent to a hard credit pull. I did not sign any paperwork approving a hard credit pull. They still went ahead and did two hard inquiries on my credit report. They have also not gotten back to me yet with the auto loan refinance numbers and it has been close to two weeks. read more

Kelsey was great! She was prompt and very responsive. She explained all my options well.

Samantha did a great job helping me cancel my policies. Really apreciate it.

I was referred to this group by Lending Tree. All I wanted to do is refinance my auto loan to a lower interest rate. My credit score is in the high 700s. I've always payed my credit cards and current auto loan on time. These people wasted three days of my time. Back and forth on the telephone. Telling me that I was approved. Then at the last minute denying me the loan. I'll never use them or Lending Tree again. Waste of time. read more

If you are looking to refinance a loan PLEASE don't use AUTOPAY services they LIE LIE LIE to you they make it sound good to get your business they tell you if you refer someone to them you will receive a hundred dollars it's all a LIE LIE LIE JUSTIN JACOBS AUTOPAY AUTOPAY DON'T DO IT YOU Will REGRET IT read more

This company is a joke! The auto dealer made them sound wonderful - they are thieves. They have taken a full payment and a half payment out of my checking account and not sent either to the bank where the car loan is. I cannot get in touch with them - they don't answer the phone and when you use the call back feature - they do call back but they talk over you so you cannot express your problem and then transfer you back into the hold loop and no one answers. When someone did call me back it was from an area code in Curacao or San Maarteen - but he also just talked over me and then hung up. It is impossible to cancel this service - so I am making a payment to them every month and also making a payment at the bank to actually pay on my loan - because they are not sending the money. STAY AWAY FROM THEM - IT IS A NIGHTMARE! read more

I had received a letter in the mail, stating I could save money by refinancing my car. I was excited to hear the details. Called and spoke with a gentleman there and passed all my personal information to him. He said he would be in contact with me either that same day or the following day. I have emailed him three or four times also left messages. Received emails back from other people saying they would pass the information along to him, still no call back or email from the guy handling my loan. This has been going on for three weeks. This makes me feel extremely uncomfortable after handing over all my personal information to have such terrible customer service. I understand it's the holidays, but some type of response is necessary. Would not recommend. read more

Quite possibly the most obtuse auto loan provider I've ever dealt with. They require detailed auto vehicle information to provide a pre-approval rate, something most competitors don't require. Specifically, they require the VIN, even for a vehicle that's not built yet to provide a loan rate. Every other lender requires the applicant financial information, make, model, and loan amount in order to provide a rate. Save your time, hassle, and aggravation for another lender. read more

Daniel B. Help me with all my questions and handle it right away and so glad it was solved within the day. Thank you so much Daniel.

Lame, Lame, Lame. If your pre-qualifying me make sure you know what your talking about. It took less than two hours to tell me they couldn't help me after I filed all the required documentation and that probably took 40 minutes. Don't bother making the effort, they apparently won't make much effort for you. Not salesman/clerks. read more

Customer service is horrible. I submitted an application online and they soft pulled my credit score. My score is 800+ so I should qualify for their best interest rates. Someone called me within 30 minutes of my application and confirmed a bunch of details on my car. They told me I'd likely get their best rate at 1.99% and that they were gonna submit my loan to underwriting. I get a text the next day congratulating me that my loan has been approved and a loan officer would give me a call. During that call he mentions that my APR for the loan will be 4.34% which was SHOCKING to me after being told I qualified for the 1.99%. He was unable to explain to me why the rate was different, what caused me to get the higher rate, or offer any other options (money down, shorter loan term, etc) to get me a lower rate. Very disappointed in this company read more

I filled out an application to have my auto loan refinanced. Got a email saying i was approved. Got text from some guy named Glance to give him a call. Called several times but could not get an answer. Some guy finally call and said my loan specialist will get in contact with me either that day or the next. Have not heard anything else from this company. An unnecessary ding on mycredit report. Bad and unprofessional. read more

Guys, you are the worst. You totally deserve this 0 stars from your clients. It's not even possible to reach your,so called, loan officers. Customer service escalated something to your,so called, management constantly and nothing happen after that. read more

It's a scam don't trust them at all. Save yourself the time. They were trying to rip me off even though I don't have the car anymore. & Curtis how can you look up my info when there is none provided here liar. read more

refinancing auto loans has never been easier! I love this company for looking out for me! Paid referrals and customer service is very quick to respond! Highly recommend read more

If you are seeking a refinance and are a 1099 employee or have multiple income streams - RUN do not walk away from this amateurish company. They strung me along for weeks, had me sign power of attorney letters, and pay for notary signatures, all BEFORE confirming that my income situation was good enough for their lenders. What a scam. read more

If i could give ZERO stars to this company I would. I wanted to refinance my auto loan to a lower interest rate and auto pay quoted me 2.94% as a fixed interest rate which was lower than the 4.67% I am currently paying. When I received the paperwork "Johnny Ey" called me to walk me through signing the documents. I told him I needed to slow down and read what I was signing as it seemed like he was trying to rush me through the document. While reading, I noticed that they included Gap insurance for $895 and "fees" for "$345." I asked Johnny about the Gap insurance and he gave me shady and dishonest answers like "it is included in the original offer" and "you said you wanted it yesterday", but also that "it is optional He continued to pressure me and tell me that I could remove it after signing." and "you can cancel it later," I told him if it is optional, take it out. He CONTINUED to argue with me and told me that he was "confused" since "yesterday you said you wanted gap insurance." I specifically told him that I definitely did NOT want gap insurance as I owe less on the car than what it is worth. His attitude was actually worse than the bullshit scam they are trying to pull. When I looked further the APR was 3.66% when it included all the fees. I would be paying THOUSANDS of dollars more over the lifetime of the loan. I told Johnny to get lost. They are con artists and scammers who try to sneak in extra fees and unnecessary and explicitly UNWANTED gap insurance. read more

I was denied the loan and they made credit score go way down. This is the worst company in the business!!! I am furious! This company should go bankrupt for the lies it made. It said that I was pre-qualified for a loan. F- read more

I cannot say enough wonderful things about my experience with autopay and my agent I worked with, Jonathan Mahlum. I was confused about how to refinance since I'd never done it before, but Jonathan was patient with me and made the whole thing as stress free as possible. Also, I got my payments lowered by $200! Would recommend to anyone! read more

Nicole K. paid attention to details, was polite and followed through! She thoroughly helped me with canceling my GAP insurance to get my refund. I refinanced and no longer needed it through them. Thanks, Nicole! read more

Excited to purchase online through Car Gurus partner AutoPay? Don't be. I test drove a vehicle on Tuesday that was a private sale through Car Gurus. Wednesday morning I clicked the link, "start purchase." Within a few hours a representative from Car Gurus called and confirmed that I'd like to purchase the vehicle. She asked if I wanted to buy it outright or finance it. I mentioned I'd like to finance, and she said AutoPay would contact me. I was ready make payments, sign paperwork, and register the car by the weekend. Thursday rolled around, no calls from AutoPay so I created a profile on their website and filled out the proper info. Friday, no calls so I called them. They gathered some info and said a personalized loan officer would get in touch with me soon. They mentioned that they had all gone home early for the day but were working on Saturday so I should surely get a call by then. No calls, no emails, no voicemails. Monday rolls around and I call. AutoPay says my personalized loan officer will give me a call. Hours go by no call. I call again, same response. Hours go by, apparently they don't want money. I'm shopping for a different loan even if the interest is higher. read more

Very helpful through the entire refinance process. My agent explained everything really well and got me very good rate, as well as working very hard to make sure my paper work was taken care of to make process faster. read more

Very communicative when it comes to paying then. Currently I have paid off my vehicle and had canceled my warrant and Gap 2 weeks in advance. It is now week 4 and they still have not refunded me my money. They told me they had not received anything from the 3rd party for the contract cancellation. I called them and they said they sent it to them 2 days ago this was beginning of December. Then I told them and said where is the money now, they said it could take up to 6 weeks to process to you. Then I followed up a week later and they said it was sent out by check to the credit union which has now been over 2 weeks since the supposed check was sent out to them. They cannot provide me a tracking number of the check cause they have to find it. All they gave me was a check number and that it was shipped via fedex. It's coming close to 3 weeks since they shipped out the supposed check. read more

It's all a scam just to run your credit 3 times!! When they say they gonna do a soft pull. When they offer you a super low 3.5 interest and to save you money and all you en up with is 3 hard pulls on you credit and a denied application read more

Horrible service, do not use...the process is not transparent and they will call and try to badger you in to submission.

I would never recommend it They only ask you for more and more documents and you never get a refinancing through this company don't waste your time with them, it's not worth it read more

Do NOT trust them!! Total bait-and-switch! Was told I was approved for a refinance and not to make my current monthly payment. Zev (whom I am told has been fired since this happened) told me I was approved, only to keep asking for more documentation. Then Blake gets involved, again tells me I'm approved, only to keep asking for more documentation. I finally pulled my application. This was a refinance, not a new car loan. I don't need the refinance, nor the runaround hassle. read more

Thank you all for your experiences with AutoPay. I was just about to sign up based on a recommendation from CreditKarma saying my APR will be decreased by 10%. Now I'm realizing this company is just using that as bait to get your credit information and fish for a new loan, they are not the underwriters. Saved me a hard inquiry on my credit report. I'm going through my credit union for a refi when I'm ready. read more

This was a terrible bait and switch experience! Consumer beware. I applied through Credit Karma under the guise of refinancing with a lower interest rate. Instead of saving me money they extended my term and slipped in a $1771 warranty that I never asked for or wanted and a $500 application fee. When I realized they fraudulently added a warranty I called to ask them to cancel my application or rewrite the contract without the warranty and I was told my representative Anthony Luna would call me back. This never happened. I called again and was told the same thing. I never received a call and only got a short email saying that I can cancel the warranty at any time but no mention of taking off the charge or canceling the loan. I am extremely unhappy with my experience and will never use an online broker for a auto loan again. read more

These people are nothing more than a bait and switch company. They will quote you one rate that will not be provided when its time to finalize the contract. They were more interested in selling me products that I did not ask for, want or need. If your goal is to lower your payment by means of extending your loan, this company is right for you read more

Two hard credit inquiries that I did not agree to only responded to a mailing claiming to reduce my auto loan rate. There should be laws against this type of marketing. read more

Ohhhh do not, I repeat DO NOT mess with these people. Crooks through in and out. The gist of my experience: a representative calls me and leaves voicemail after I've already filled out all of the necessary information ( through the credit Karma app of course) to refinance my vehicle. His voicemail says I'm approved but "with a higher interest rate" than before and I'll "need to put some money down"?? I couldn't believe my ears. I called him up and asked him if he was insane and if they were a scam company of sorts because just the logic alone screamed this. Nope. Turns out this is the actual company. That's just how they do business. So, this just sheds a similar light on credit Karma too for endorsing AutoPay. read more

Very disappointing experience. I purchased a car 5 months ago and they still have not filed the title paperwork!!! I have spoken to multiple people to find out why and I never get a good answer or resolution. read more

Phenomenal customer service by Summer Lim ! She made my experience extremely enjoyable and took the time to leave 5 stars for her resolving any questions and concerns I had. Thank you Summer and thank you Auto Pay! read more

My original payoff for my car was $15,437 and my new Loan amount is $17,721. I am refinancing to save myself money not to go into a bigger debt hole. I called their financial specialist Megan Smith multiple times and no response, no answer. I called the San Diego county credit union with this question as well and they said I would have to speak with Megan. I am now loosing $2,284. Don't walk run from this company. A bunch of crooks and I will be meeting with an attorney shortly. read more