I have always been very happy with the service I receive from Berkley Bank, however a recent event…read moremade me realize exactly how incredible they really are. Last week a check I wrote was stolen somewhere between my local post office and the bank that it was intended to be delivered to. The person who stole the check, quickly replicated the check and wrote themselves a check for the exact amount and deposited the check. I quickly realized the check was fraudulent the day that the funds were taken out of my Berkley bank account. I reported the fraud to Berkley late on a Friday evening and by Monday morning the funds were back in my account and Berkley had done all of the work to verify and then prove to the receiving bank that the check was fraudulent. I was beyond relieved and I can not speak highly enough of Berkley Bank. I was not a number, I was treated as a individual and everyone at Berkely worked on my behalf, I know that no other bank is looking out for their clients like Berkley does. In a world where we seem to wait on hold all of the time and small tasks take forever, Berkley bank stands out as a bank that values their clients and go well beyond the extra mile. I did not wait on hold once and had meaningful answers before the bank even opened on Monday morning.

This bank is personalized service with a can-do attitude that always includes a smile. If you don't…read moreknow about Berkeley bank do yourself a favor and go in there to open a personal or business account. You will be glad you did.

This Credit Union has gone down hill. The staff used to be so friendly and helpful. They are now…read morerude and argumentative not willing to assist the customer in any way. Very disappointed.

I have been a customer of Metrum Community Credit Union for years. Over the past three months, the…read moretitle clerk, Charlora Sullivan, has gone beyond the call of duty in helping me to get my Gap Refund. She provided information, responded to emails and phone calls within eight hours or less and all with a smile. She even contacted the car dealership accounting department to let them know the refund should be sent directly to me. I felt I was heard and treated like a valued customer. This is confirmation why I have been with this credit union for so many years!

Extremely disappointed with our recent experience. We were told last Wednesday that the funds for…read moreour check (which was from Canvas Credit Union) had been ordered and would be ready for us by Monday. Based on that, we rearranged our work schedules and made a special trip only to be told there was nothing they could do and the money wasn't available after all. This is unacceptable. Not only was the check issued by your institution, but we were also clearly told everything was good to go. No communication, no follow-up, and no accountability when we showed up and were turned away. Wasted time, lost work hours, and no resolution. If this is how Canvas handles their own checks and treats customers trying to follow their instructions, it's hard to trust them with anything more important. Do better.

Consistently long waits for simple transactions. One worker in particular always steps away to push…read morethe wait longer. Not where I would go for professional banking if you have limited time.

Sandra R helped me set up an account and made it so easy. I was in a rush to make another meeting…read moreso she took my info and set everything up in my absence. I made it back in the afternoon and signed all the documents and heard about checking and debit options. She was so friendly and efficient and made the entire process of joining the credit union joyful! Everyone else at the Littleton branch were friendly and helpful as well. Great group of humans!

We recently signed up for a business checking account for our band at this location (Littleton) and…read morethe process was quick and easy. The Sr. Universal Associate (Sandra) who assisted us in setting up the account was extremely helpful, professional & polite. The bank mobile app has a great modern feel to it, and the ability to do mobile deposits is a huge benefit to us.

What is job#1, 2 and 3 for any bank when it comes to storing and helping manage your money?…read more Anyone... anyone? DO NOT ASK ANYONE AT THE FIRSTBANK (Wads & Cole Mine) BECAUSE I HAVE DOCUMENTED PROOF OVER TIME THAT THEY DON'T KNOW THE ANSWER!!!...!!! The answer is common-sense based customer service and they will echo and preach this but THEY DO NOT PRACTICE CUSTOMER SERVICE! The other day, I was waiting in line to get new checks re-ordered because their vendor (Deluxe) screwed up my new account order... fine but this issue should have stopped there. Instead, it led to my cancelling of one account completely and two more are pending so I can RUN, not walk, AWAY FROM THIS HALF-ASSED BUSINESS! Teller JAMES recognized I was waiting and said to me, "I'll be right with you Sir. I just have to respond to an email." Fine, I continued to wait. James looked up at me several times in the next few moments and then I noticed he walked away from his desk, walked all the way back to the far end of the room, around the floor and then walked out the building, got in his car and left... I stood there, stunned and disrespected like never before. The front door agent, KAYSIE, noticed this and met me at the teller stations to help. I mentioned that James had said he was going to help me but decided to just leave instead and she dismissed the issue. She originally set the order for my new checks so I showed her the error and confused and/or completely disengaged, she shrugged and asked me what the problem was. The address the vendor sent these checks to was correct but the address on the (100) checks themselves was wrong; not even close to my address... I ask you, anyone, faced with this issue, what is the only rational and common-sense comment to offer to your customer? Exactly = offer to immediately re-order new checks that resolves this issue... What did Kaysie offer? = "... oh, just write over your address with your real address..." I refused and demanded new checks be created; needing to wait yet another 7-10 days... I left and logged into my online bank account to document the issue with James and his complete failure to offer any customer service when he should have. About 20 minutes later, STEPHANIE (branch manager) called me to discuss this issue. I offered that even if it was James' lunchtime, he certainly should have completed his role by taking my questions and helped resolve my issue or at least referred me to someone who could help so he could be dismissed without disrespecting me by literally sneaking away... What did manager Stephanie offer? = "... oh, actually it was James' lunchtime... but customer service is our top priority for our customers..." I immediately denied her claim and told her, "obviously that's not true! Don't you understand what just happened? James recognized me, told me he'd help me, and snuck away right in front of me... that IS NOT CUSTOMER SERVICE, not even close!" Again, Stephanie apologized and parroted, "... but customer service is our top priority for our customers." Like a goddamn robot...!?!?! She NEVER even addressed James' behavior...!!! Fed up with this whole day and previous issues with this bank not supporting my chargeback needs, not helping me to protect my money several times, exhausted, I stated, "Maybe when I cancel all of my accounts, maybe someone worth a damn at Firstbank will notice a big drop in accounts and decide maybe they hired too many crap employees to run this place!" Bottomline: do you want post-college aged punks and delusional supervisors/managers to manage your life savings?

I find all the negative reviews odd. I have been a customer at this bank since I move to Colorado…read morein 1985. Over the years I have utilized this bank to perform a number of different services including direct deposit, ATM, checking account, savings account, savings bond cashing, notary, etc. I have never received anything other than professional courtesy and respect. Of course I provided the same courtesy and respect back so....

I've read some of the reviews and I am shocked at the negative comments! Literally the best…read moreexperience I've had at a bank/credit union. This is my second attempt at a credit union and I can already tell this is waaaaayyyyy better. But what, and who, really made it an incredible experience is Jeffrey B. He is kind, professional, personable and just amazing. He walked me through everything and let me know what was happening as it happened. And I spent my entire hour appointment with him, but it was a conversation that wasn't forced and it was a pleasure talking to him and having him help me. Oh, and did you know you can leave the branch WITH a card WITH YOUR name on it!?!?!?

The best credit union that I've even had accounts with. They…read morebend over backwards to help their costumes!