I would highly recommend Mark Arbuckle Nissan and Brad Conner in Particular as my salesman to…read moreanyone in search of a vehicle. Brad's friendly and caring approach made my vehicle purchase very easy and exceeded my expectations. Also, the large selection of vehicles at Mark Arbuckle Nissan was surprising and appreciated.

If I could give the place less than one star, I would. Called for a price on a newly listed vehicle…read moreon their website. The sales person "didn't know" and said they would call me back. Emailed an inquiry for the same information. No response. Called a second time, had to speak to the owner to get assistance, finally got the price. Called a 3rd time and told them we were interested, but coming from Pittsburgh and needed to confirm that the car was still available and that someone would be able to help us when we arrived in 2 hours. They assured us that it was and there would be. The salesman (Sean) brushed us off when we arrived, told us that the keys were in the vehicle and we could go ahead and take a look at it. We came back in to discuss the purchase of the vehicle and had to wait 20 minutes, because he was the only salesman working and was now with another customer. When he finally walked away from his other customer, he told us that he was sorry, but the woman he was just talking to purchased the vehicle. He was literally negotiating a deal on it WHILE WE WERE IN THE VEHICLE, and didn't bother to tell us - knowing we had driven 2 hours to make this purchase. When we communicated to him how unacceptable that was, he just shrugged and said, "Sorry. She was here first. Have a nice day." No interest in working with us, no attempts to show us anything else. Nothing. As we were leaving, Sean was apparently not happy that we were angry and he sarcastically commented on that by saying, "Nice," to us as we walked out the door. We turned around and said, "Excuse me?!" And asked to speak to the owner. He was just as useless and un-apologetic as his salesman. I would NEVER do business with this company. EVER. Their customer service is horrible, their follow-up is horrible, and I don't know how they ever earn anyone's business. If you're looking for a good car buying experience, look elsewhere.

What a breeze! I can see why David Popp is the number one salesman since 2017! He was amazing,…read moreattentive, quick, knowledgeable, and friendly! I am so thankful he came out to assist us. This was the easiest sales transaction I've ever encountered! We will definitely go back!

My friends Jeeps been in their shop for 3.5 months now. At first the parts were being ordered…read moreseparately then the parts were hard to get ahold which I understand. But then it got to the point where parts were not showing up on days we were told they would received the 1st of March then the 14th of March. Then it was the wrong parts. Then the part was in Indiana in a warehouse but not at the shop then it sat in the shop for a few days ( after waiting for a part for 3months that vehicle should then became top priority) yesterday the part was in and supposed to be fixed, then all the sudden a few hours later they found something else wrong with the jeep. Why didn't they strip the jeep upon arrival and figure out what all need to replaced and make one order. When I call to get answers it's just a revolving door of cluelessness on their behalf. We get told they will look into it and call us back. We only received one call back. Insurance tells us to talk the the shop and the shop tells us to talk to insurance They're are taking so long that we're now paying for a rental out of pocket and the manager says there's nothing they can do about. I will not recommend them as a shop to anyone and I will certainly not do any type of business with them here on out.

Buyers beware I got a car from Tri-Star I was told I was approved for a loan so I went in and…read moresigned my paperwork not sure if it was because they are that incompetent or because I was only 18 but I was told by a third party that worked there I needed to return my car or come back because the loan was wrote up wrong. I had it reviewed well my parents did and the contract was not legal however I guess they wrote the wrong loan down they said to the third party 11 days after signing the paperwork I got a call from a sales man and was told to return my car or they will lose their asses, I informed them I did nothing wrong and they were to make good on our payment. So after them making me and my parents with my 2 1/2 year old brother wait over two hours to resign a contract that was their mistake I ended paying a little more a month but we came up with an agreement so I thought okay mistakes are made however when getting the car I was told since I had a missing lug nut one would be ordered. I said about the lug nut again when signing the second loan for the car and I was told everything was the same except I dropped key care. Well that has been 40 days since the first signing and 5 calls from my mom and three from me still no lug nut today she talks to parts guy he says they didn't return calls because they lost a manager really and it would be 56.99 or something like that for a set. I was told I would get a replacement since the car didn't have one really. So the parts guy says he is talking to the first sales man I talked to and will call back. I guess I learned a valuable lesson all car places are shady but some you just shouldn't trust at all. Not sure what upsets me the most the rude phone calls , the breaching of confidentially, the not returned phone calls, the hours waiting after they made a mistake, or them trying to charge me more money after I was told something would be replaced since it wasn't on the car. Good thing I love the car because the service was completely unacceptable from sales to parts, and the biggest question I have is how Tri-Star stays in business when they treat customers so badly

Great experience. The whole team was not pushy in selling a car. The whole staff was friendly and…read morevery knowledgeable. Best experience in buying a car. I highly recommend.

What can I say but I'm so happy with dealing with this dealership. Two Suburu's bought within one…read moreweek and by the same salesman Todd. I wrote a good review on this fellow the first time and will say it again on this sale. Todd is an asset to Delaney. He shows true dedication to his job and to his customers. Thanks again Todd. See you in a couple months when our new babies arrive. Frank and Sandy A.

Great store and great team! Highly recommend! Can, Tom, Holley and the rest of the staff do a…read morestellar job :-)

Ever since I turnt down trading in my car for a brand new one, they keep finding problems with my…read morecar now. and the prices are horrible. We don't have the money as most elderly on fixed income have. I'd think they'd be thankful that we keep coming to them for our repairs. They said they have the best prices on tires and that my car needs tires. The prices are horrible is over $800.00 We don't know how long we can keep this up.

Customer service was somewhat terrible i got mean mugged the entire time and wad given attitude…read morefrom the start. but ill give updates on how my car is running if i knew before i wouldve never game. i hope they don't mess up and OIL CHANGE or do or take something from my car or what not... this is terrible people cant go out and get an oil change without being afraid something might happen to there car!

Not sure why the bad reviews but the service department has treated me like gold. First my Toyota…read morehad a flat tire and a remote with a bad battery. They replaced the battery so after my mechanic fixed my tire I could get in the car. Also had a low tire on my Isuzu bad weather today but I drove to them asked if they could air it up. They said sure pull it in, didn't charge me wouldn't take a tip. You can't find better people than this.

I needed a fuel line ventilation solenoid for a 2017 Silverado, a part that cost less than $40 and…read moretakes five minutes to change and they wanted to charge me OVER $400 to do. Be careful, they will rip you off if given the chance to.

If I could give them a zero I would. Lack of customer servive. Zero follow up calls to the customer…read moreor to the warrenty company in this particular incident. Got hung up on by the service desk clerk. I the customer had to reach out multiple time to the warrenty company only to find out that Delaney had not had any communication with them even after I told them they needed to call the warrenty company after speaking to them 2 weeks after the first inspection and diagnosis of the problem. Only time they did something was when I was physically at the dealership. And here it is a month later and I'm not any farther in the process. They set another inspection appointment only to cancel the day before. Anybody there that needs to talk to customers excluding the sales people need to be fired and that goes for the manager down to the incompetent service guy Jacob. And the true kicker I bought the vehicle there. This place is a complete joke and should be closed down.