Bought front and rear break pads. After pull the wheels off and inspecting the breaks I did not…read moreneed them. Took one of the front pads and put on caliper. Nothing wrong with that pad. They would not give me a refund. They said they were used. This is the worst customer service I have ever seen. It was very obvious the lady waiting on me didn't know what she was talking about.

I recently drove home from Jacksonville via South I-95 to Fort Pierce and across SR70 to SR27 and…read morethen down through the middle of the state, meandering through small towns before eventually arriving in Fort Myers some 7 hours and 363 miles later. The next morning I discovered that my driver's side headlight on my 93' Chevy Silverado had been broken - most probably from a large truck I'd had to follow the previous day. Now the nice thing about older vehicles is that one can actually work on them. (My rule of thumb is that if you open the hood to any vehicle and you can't see the ground, then your chances of successfully working on them are pretty slim). Anyhow, I figured I could save some money and change the headlight out myself. With a quick Youtube tutorial on headlight changeout on my vehicle make and year, I quickly had the grill off and the headlight out. I took my headlight (assembly and all) to this O'Reilly's where I was helped by a very helpful and knowledgeable employee, Daniel. He quickly looked up my replacement part and stated he didn't have it in stock, but it could be delivered by 4pm that afternoon. That worked for me and while I was at it, I decided to purchase the passenger side headlight assembly also so I would have matching new headlights. I was called later that afternoon by Patrick who stated my headlight assembly was in. I promptly went to their store and picked up the replacement part. Patrick was helpful and friendly. Each headlight assembly was a little over $58 each. I went home, installed both, replaced the grill and everything worked perfectly. I was glad I went ahead and replaced both. I was very pleased with the service and the replacement headlight assemblies. They were easy to install and I figured I saved myself a couple of hundred dollars $$ by doing it myself. The employees I interacted with were very professional, knowledgeable, and helpful. I certainly recommend them and this place for your automotive needs. Check them out.

I was stranded with truck problems in Ft. Myers. I went into O'Reilly and Juan Santiago was a…read morelifesaver! He helped me get back on the road and was very friendly and an all around great guy. He lent me his own personal tools, and even offered use of his car to get to my meeting! He called a friend of his who is a mechanic to help us as well. To top it off, he called me later that evening to check to make sure I made it home! This man deserves an award!!!!

My husband and I needed windshield wipers for our 2008 Chevrolet 2500 and we had just been to…read moreAdvanced Auto down the street, but they claimed they didn't have the right kind. Anyway, when we arrived, Sheila was happy to help. I am so sorry that I didn't get the gentleman's name who put our wipers on, but he was so helpful. I do remember Brandon, the manager, helped as well. There was a bit of technical issues with the new wipers. The staff didn't make us feel as if we were any bother to them, they were happy to help. Excellent customer service! Oh, and by the way, the wipers we purchased were the exact same ones that they had at Advanced Auto that they said wouldn't fit...

I needed a new battery for my Toyota Rav4 which I recently purchased as it was nearly completely…read moredead. I stopped at the Napa store on J & C Blvd. in Naples and spoke with Devin Nova. He is from the Napa store in Fort Myers on Boy s Scout Drive and happened to be in Naples for the day helping out. He was so incredibly helpful in getting me the battery I needed - even bringing it out to my car. As the store was not busy, I asked if he could help me switch it out. He told me that they normally do not do that, but since the store was not busy he would help me as he always likes to make the customer happy. It only took a couple minutes and I was on my way. Devin went way beyond what was expected and was so friendly and helpful, even wishing me a good day and to be safe when I left! He is an example of what customer service should be! By the way, I don't know why it says I'm from San Francisco...I live in Naples, FL !

If a part isn't by make and model they can't look it up in their system. And God forbid if they…read morehave to be creative because your car is custom and they can't figure out the part even if you bring it into them. Then they will argue with you. They are about as much help as a screen door in a rain storm.

I went with battery car issues, Louis was very attentive with quick response and a great service.read more

From the owner: Your local Advance Auto Parts at 8750 Gladiolus Dr in Fort Myers offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

I'm very grateful that Seth and Romeo helped replace my car battery close to when the shop was…read moregetting ready to close. It would have been easy for them to tell me I'd have to come back the next day. I really appreciate their willingness to help. It's always stressful having car trouble and having their assistance eased my worry.

I have been using this location since I moved to this area, and every time I go in one particular…read moreemployee always stands out to me. His name is Jordan, the young man with red hair and glasses. He is always very helpful and nice to talk to. He never makes me feel like any of my questions are dumb, especially being a girl who is easily intimidated walking into an auto store. Can't thank him enough for all the help and outstanding service.

Before heading back to Tampa from my recent mini family vacation in Captiva Island, I decided to…read morestop in Fort Myers for a matcha and a little thrifting before I left town. While the thrift shop I found was filled with treasures, when I got in my car to head home, happy with my purchases, I found that my car wouldn't start, and I saw the battery light come on. Well crap, what do I do now? I asked around inside the shop to see if anyone had jumper cables and could help jump my car so I could head to the nearest Hyundai dealer, which was, luckily enough, eight minutes from where I was located. I'm not sure why I hadn't equipped my car with jumper cables, but alas, these are always the moments you realize these things. When you're alone and in an unfamiliar place. Surprisingly, nobody in the shop was able to jump my car, as everyone was in rental cars! What an odd predicament I had found myself in. Before considering a tow, I tried a last ditch effort to call my family who I hoped maybe hadn't left the area to head home just yet. And as luck would have it, they were in Fort Myers grabbing lunch! They also didn't have jumper cables, as they were in a new car, but they picked me up so we could go purchase a battery from the dealer. Just a block into our journey, we spotted Advance Auto Parts (why this hadn't come up in my online search of the area, I'm not sure), and I popped inside and was able to pick up some jumper cables and a battery for my car! They even had several options for the battery, and I opted for one with a four-year warranty. The shop was tidy and easy to navigate, and the service was helpful and efficient. My family and I decided to go jump my car and come back to Advance Auto Parts, as the kind associate said he could help replace the battery for me. Given that it was midday and nearly 100 degrees outside when he changed my battery, I can't express my gratitude enough for this wonderful man's help. He really saved the day and I appreciate that there are still businesses like this out there where people will help when they can. Thank you for being there!

just battery but the little guy that was supposed to come out had a tipsy fit with the manager in…read morethe back so he came out and was nasty as can be and I told him he needed to relax and he spit at me so I told him I'd call his manager and I got in my car and left. This is how you take care of things.