I purchased a new 2025 Pathfinder here at Kelly Nissan and the salesman told me the first TWO oil…read morechanges are FREE. We'll, I bring it in today, and they tell me it will be $107+ tax for oil change and tire rotation!! I told them thats NOT what my salesman told me. They claim there is nothing in the paperwork that says 2nd one is free. So, they just LOST a customer. I will now be taking my Pathfinder to Countryside Nissan!!! Not happy at all.

I have been a loyal customer since 2010. When I relocated my dream car Murano was going on four…read moreyears old. I elected to trade her in and paid off Nissan early and reached out to Rick Cervantes in Finance who helped me start the process of refund of my extended warranty and tire maintenance plan. Along the way Tyler Kelly responded as well when Rick was away. Thank you. I have loved that dealership for the special treatment they have always extended to me I am no longer in Chicago but will always appreciate they made my dream come true to drive three different Murano's over the years. A service center who remembers you by name and so clean! Thank you Kelly Nissan crew from Laird to Jerome to finance for a great run!!

Very accommodating and efficient. He is up front about the cost and does excellent work.read more

Rene is extremely professional, reliable, knowledgeable, and accommodating. Even when he is full…read morewith tons of cars in the shop, he will try his best to accommodate your car repair/service needs by suggesting alternative times in the day to come in. He is very efficient with oil changes and his prices are fair. His business has been in the community for more than 30 years. I would highly recommend Rene to anyone with car service/repair needs.

Fast, affordable and quality work, J was very honest, knew his stuff and communicative. Right next…read moreto a metra stop and the cute "depot area" of Berwyn too.

An honest mechanic is hard to find, but they went above and beyond, providing excellent care to the…read morecar and saving us from another mechanic who said we would need almost $4000 worth of work. The truth was, we only needed $1000 worth of work to pass the emissions test. They even took it to the testing center to ensure the car would pass. My husband says the car is driving beautifully, the check engine light is off, and we don't have to worry about another test for 2 years. I have already referred three other people to this shop. My only hope is that they don't get too busy to take care of our cars moving forward. :)

I was in a dilemma and needed some bodywork done on my vehicle but was unsure of exactly what all…read morework would actually need to be done so I made a post on yelp looking for a shop to do the repairs. Boltz Automotive read my post and reached out to me letting me know what time and day they would be available to look at my vehicle and do a diagnostic on my vehicle for $150 and let me know exactly what work needed to be done and the $150 would go towards the repairs if I decided to have service completed through them. I would say within 24 hours of making the appointment for the diagnostic to be performed on my car and actually bringing it into the shop to be serviced. My car was complete and ready to drive again. I am very satisfied with the work that was performed on my vehicle. The staff at the shop is also all very friendly. 10 out of 10 I would definitely recommend the shop to everyone with any car issues. The price I paid was amazing and I'm a super happy customer.

I co-signed for a car at this place. I had my insurance issue me a rental car shortly after my…read moreinsurance company called this place to confirm I needed the rental beyond 30 days and the man from this place proceeded to get unprofessional by yelling at the lady at my insurance company then I was put on a three way call to confirm all the details. As I proceeded to confirm all details the man started getting aggressive towards me. I just politely asked any questions he had but in the process he started to yell at me and the insurance lady. After that encounter, this place found my Facebook page and contacted me through Facebook and other avenues. This encounter is one of my top unprofessional encounters I've ever witnessed. They went so far as to contact me through a mutual acquaintance. I eventually had to change my number.

Very happy with the service done to my car . They even went as far as doing a couple extra…read moreservices free of charge which I'm beyond thankful for All at a reasonable price too!

Trust worthy business very fair pricing I highly recommend very friendly and explain what work…read moreneeds to be done in simple to understand terminology!

My 2000, yes 2000, Maxima has passed its emission test after failing. In addition, suspension is…read moremuch improved after some tweaks vs all new. Excellent customer service. More than down to earth friendly; but a clear, extensive explanation of the whats and whys after completing a thorough inspection of the car. The work needed time because of the careful approach in order to not replace the entire suspension. That was a worth-it trade off. Take a bow, M&R! And, kudos to my husband in vetting several shops and then selecting M&R. We are delighted our work horse 2000 is back on the road

My experience with M & R Auto was extremely disappointing, particularly regarding communication,…read morepricing, authorization, and the amount of time it took to have my vehicle returned. I initially brought my car in for what I understood to be a fairly basic issue. Despite this, I ended up waiting approximately 10 days to get my vehicle back. I understand that automotive repairs can sometimes take longer than anticipated due to parts, scheduling, or unexpected complications, but the length of the delay did not seem reasonable given the nature of the work. More importantly, communication throughout the process did little to make the situation better. My biggest concern was the way the repairs and pricing were handled. The cost changed significantly from what I had originally anticipated, and work was performed on my vehicle before I had given my approval or consent to the additional charges. I was not contacted beforehand and given a clear explanation of the proposed work, the associated costs, and an opportunity to approve or decline it. Instead, I was essentially informed after the fact that the work had already been completed and that I was responsible for paying for it. The final pricing was also extremely high, especially considering that I had not authorized the changes before the work was performed. As a customer, I expect a repair shop to communicate clearly about any additional work or significant changes in price and obtain authorization before proceeding. Finding out afterward that the work had already been completed left me feeling as though I had no meaningful choice in the matter. Unfortunately, my interaction over the phone made the experience even more frustrating. The person I spoke with came across as unnecessarily rude, dismissive, and confrontational when I attempted to discuss my concerns. Rather than acknowledging the lack of authorization or trying to explain the situation professionally, the response was essentially that the work was already done and therefore I had to pay for it. The tone of the conversation made an already frustrating situation considerably worse. I am willing to pay a fair price for properly authorized work, and I understand that unexpected repairs can arise once a mechanic begins inspecting a vehicle. However, customers should be informed of those findings and given the opportunity to approve additional work before being charged for it. Between the approximately 10-day turnaround time, the unexpected and excessive pricing, work being completed without my prior approval, and the unprofessional communication afterward, I was very dissatisfied with my experience at M & R Auto. Clear communication, transparent pricing, and obtaining customer authorization before performing additional work are basic expectations when trusting a business with your vehicle. Unfortunately, I did not feel those expectations were met here.

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

Joe and his team are absolutely amazing! Joe is very professional and honest with what actually…read moreneeds to be done on your car. I come all the way from a western suburb (about 40 minutes away) because of how I trust Joe and his team to take care of my car and be honest with the needs of my car. Look no where else and come here for your car needs. It's worth the drive to come to here.

SCAM ALERT - DO NOT GO HERE…read more I just bought a new car and stopped by Prius & Hybrid Auto Experts thinking it would be quick and simple to get my plates put on. I asked the guy how much it would cost, and he joked saying "one million dollars." I laughed it off and asked again... he never gave me a real answer. So I figured okay, putting on plates shouldn't be that much. Then I asked how much for brakes, and he tells me $1600 for front AND back Immediately I'm like yeah... I'll call my mechanic. By the time I said that, he had already put my plates on and then says it's $30. I asked if he takes tap or Apple Pay, and he says "cash only." Mind you, there's NOTHING posted saying cash only. When I said I didn't have cash, he goes "you can't even give me $10?" Sir... I don't have cash OR cards on me, and there's literally a tap pay sign on the door, so what are we doing here?? At that point I told him to take my plates OFF, and I went to another mechanic. Whole situation felt shady and unprofessional. Prices all over the place, no clear communication, and then switching up to cash only at the end. Honestly, this place is a scam. They try to take advantage, especially of females, and he clearly got mad because I didn't let him play me. Just posting to warn y'all -- DO NOT GO HERE ZERO STARS I AM FORCED TO RATE YOU LOW LIFES

Highly recommend this place...Customer service was amazing...he was super nice and helpful and also…read morewas nice enough to give me tips on how to keep the vehicle running smoothly