If I could give zero stars I would, that's how I would like to start. I called this dealership on March 30th to make an appointment for a diagnostic test to be conducted on my Nissan Murano. I made an appointment for Monday April 2nd, 2018 at 10am. On March 31st I receive a confirmation call of my appointment on April 2nd at 10:15am. Okay so 15minute difference, no big deal. I confirmed. I arrived at 10:15 on the dot that Monday morning. Explained that I wanted a diagnostic test ran on my car to see what exactly was wrong. I called in around 1pm that same day to get my results and shockingly my hadn't even been touched yet. I was told it was next in line and they would give me a call. I was told it only takes an hour for the test. I called back at 4pm to get my results, only to be told they need another hour to see whats wrong. It's $135 an hour. I gave permission to go the 2nd hour. I never heard back from them until 8am the next day where I was told I needed $2,100 worth of work done TO DO the diagnostic. Now I am extremely literal so I asked if the diagnostic has been done/completed and I was told no because they can't get the car to stay on. That the $2,100 is what I need to get the car on to THEN complete the diagnostic test. So I said I needed to talk to my dad first because it is a used 14year old car that I only paid $3k for and they ended up saying $3k was what I needed to get the car on to then see what the issue is. Mind you I only received one call from them regarding the status of my car. The service department proceeded to call me 5x (same day) after I was given that number telling me they needed to know so they can order the parts by 1pm. So I decided to get my car fixed elsewhere for a better price. I came in to tell them face to face I was having my car towed the following morning and asked for the results of the diagnostic test. They didn't have any for me. Then proceeded to tell me that I can't get a better price and that he didn't believe I had received a better quote. I asked so why am I paying $260 for a 2hr test that wasn't ran/completed? I was told the quote for what I needed to get my car to cut on was the diagnostic test. I personally just wanted to be done and paid the $260. I also never got a copy of the so called test that was ran for 2hrs. Now that was Tuesday April 3rd; I arrived Wednesday April 4th at 9:30am to have my car towed. The service people were nothing but rude & short. I tried asking for help in where exactly my car was located and I received a hand thrown in the air pointing into a random direction. My car ended up being parked too closely to another car and my dad and myself ended up pushing my car to the tow truck with NO assistance from any Nissan service tech. Just to throw in some background I am in a walking book with a broke foot and my dad is 70years old and it was 28 degrees with 18mph winds. So at this point I am thoroughly disgusted with this Nissan dealership. I get my car to the shop and shortly after I get a call asking had anyone touched my car after I left the Nissan dealership, I said no we came straight over why? I was told that my car wasn't reassembled. I said don't touch it, I want to see for myself. I get to the shop and sure enough nothing was put back together, no screws, no covers, nothing was put back together. I instantly call Nissan and ask for service manager. I was told he was in a meeting. I called back when he was out and spoke with a Bob. Bob said he was the service director and I explained what I just saw. He said quote "oh, the tech must not have been instructed to do so"! I said sir it's common sense to put a car back together once they are told I am towing my car else where. Which the tech was because I was standing right there when he (service desk guy) shouted "you can take the Murano down and put it out back, she's towing it out tomorrow." I even have a note that was typed up by same guy saying customer refused service ($3k quote). So you see that and have to know to put my car back together, there is no excuse!!! Bob then goes I can't ask the tech what happened because he is off for the next two days. I'll talk to him to see what happened when he comes back. I rebuttled but you're not getting it; I paid $260 for half a** service and you're telling me its ok and that you're just going to get an explanation? That's not acceptable. He took my number down and said he would call me back. It's now been 90minutes after said conversation and I haven't heard from them! read more

I brought a used 2014 Ford Escape from this dealership. After less than two week my car would not start, which I had a family member jump my truck and brought it back. I was blamed for this and was told that I needed to replace the battery, which they gave it to me for a "discounted" price; $125. Not even a week later the engine fault light came on telling me to go in for service. I took the truck back to them and they instructed me to take the truck to a Ford service provider. I did so, to found out that there was a recall on the truck stating that there was a coolant and oil leakage issue, which is what was going on with my truck. I went back and forth with Ford, which Ford fixed the truck by replacing the whole engine. I called the Ford service provider after I learned my truck was complete and they stated that they gave my truck to Kelly Nissan because I had their loaner car, which receiving that loaner had nothing to due with that Ford service provider's agreement with Kelly. Upon returning the loaner, Kelly gave me paperwork stating I was the cause of the problem but that is not what was stated on the paperwork from Ford. Why would Ford replace my engine at no cost to me if I caused the damage? Long story short, I would not recommend doing business with this shady dealership because they will do everything to cover their own butt, even to the point of forging falsified paperwork with their letterhead when they did not even provide any service to you! This is illegal! read more

First I need to ask Why are there TWO YELP SITES for Kelly Nissan? Check out the other site - I got duped by only looking at this one! With that said - Kelly Nissan is terrible, terrible, terrible! Once you purchase your car they do their best to screw you over. Nasty finance person, indifferent management, sketchy service area. Too many issues with my BRAND NEW car and no response from Kelly Nissan after four appointments. I had to tell them what was wrong and then they tried to blame me - the car had 20 miles on it when the problem first surfaced! Service desk staff are disrespectful. The Service Manager actually told us that making an appointment only applies to speaking with the service representative, not the time you can expect your car to be pulled into the shop for work. What we were told would take 1-hour from our appointment time took over 3! I am embarrassed that I purchased a car from this place and will NEVER refer anyone to this establishment for anything. Car dealerships are a dime a dozen - I will certainly go to one that values my patronage and wants my loyalty. Stay away from Kelly Nissan!!! read more

So beyond disgusted with Kelly Nissan right now. We have a 2015 Pathfinder Platinum with 42,000 miles which we paid more than $42,000 and purchased the extended warranty. We have brought the car in 4 times now to fix a broken motor on the heated/air conditioned seat (finally fixed) and now the car is making a LOUD noise from the engine. We are told it is a radiator fan and it will cost more than $900 to repair. What? We purchased the extended warranty. Well according to your Service Department our option is to pay to have it fixed or ignore the issue(nice of your cashier to point out it is an expensive issue to fix). We purchased the extended warranty for just this very reason! Quick search on Google to find out this issue is common on Pathfinders. Seems odd. We tried to spend our hard earned dollars in the neighborhood we live, lesson learned. Never again. So much for being a Kelly Nissan "Preferred Customer". read more

After seeing a new 2017 Nissan Frontier listed both on autotrader and the dealer website for $24,221 I went in today for a test drive. Afterwords getting ready to get paperwork started, the salesman Chris told me there was no way he could sell me the car for that price, and the best he could do was around $28,000. I don't live south and the reason I came in was because of the good advertised price. How can you advertise a sale price for a vehicle, and then say you won't sell it for that price? read more

The BEST to work with here is Taija!! I was skeptical at first but after being at several dealerships and having negative thoughts, Tai made sure to keep me positive at all times, she builded a relationship with me not just an ordinary one at that.! She became a friend and showed me how to go about my credit and better weigh out my options.. She showed me it wasn't just a sell for her, she actually cares for what you want read more

Please find another dealership. Stay clear. My recent purchase wasn't even 1 month old and I had to take the vehicle back 3 times. Of course, before you make your purchase, they are always calling you and very accommodating. Since then I have been getting the run around in the service department. The manager lied and never called me back. I would go to a neighborhood dealer before them. read more

Recent service visit to Kelly Nissan was fantastic. My assigned service advisor was Mark who had me in and out under an hour. Totally unheard of right ......People visit Kelly Nissan for car purchases and service even if you purchased your car elsewhere they are the BEST! read more

Worst service department I've ever encountered. I purchased two vehicles in October 2017. My wife made an appointment for an oil change and had to wait 3 hours for her car. They could have cared less. I suggest purchasing a Nissan vehicle from someone else. read more