The team at Spencer Auto in Florence is incredible. They handled our A/C issue during the heat of…read morethe AZ summer - what a blessing! Their customer service is exceptional, and they were quick to respond to my questions. Great experience all around!

Very pleasant experience at Spencer's Auto in Florence! Price felt fair, service (with an…read moreappointment) was timely, and they explained everything very clearly to me. Great customer service in the waiting room too, 5 !!

We went here for four new tires and couldn't have had a better experience! We ordered the tires…read moreonline, they were delivered to the store the very next day, and they had them installed the same day. We were in and out in about 30 minutes! They price match, which is a huge plus, but what really stood out was how friendly, helpful, and courteous everyone was. The whole process was incredibly easy and efficient from start to finish. Highly recommend!

Had an appointment for tire rotation and inspection for possible tire replacement. Checked in on…read moreline and was greeted with a line of 10 customers waiting to be taken care of. I waited 25 minutes and no one asked if I had an appointment or greeted anyone ahead of me in line. A customer waiting for his car to be done said he had an appointment and still waited 3 hours. Waste my money, don't waste my time. I left and gave the appointment to the guy behind me. I am amending my review based on the quick contact from customer service. As I said to them it's not the guys working there it's their process. Really need to fix that. All this AI and on line stuff doesn't work if the store process isn't included.

Does good work, won't try to make up stuff that need fixing. Been taking my cars there for a few…read moreyears now. Highly satisfied with the work.

Contacted Bill for an estimate on a barring I need replaced. He was an honest man. Finding honest…read morepeople in the car repair business is hard to find and alway is a little stressful when picking a shop to take your vehicles to. At no time did I feel like he wasn't straight forward and no non sense. I would recomend anyone coming here to get there auto needs taken care of.

I'm not sure why they get 3.7stars. This is my go to place for tires and professional people who…read morework here. Every time I come in they are quick and take care of my car. Brought my 2018 Jeep Grand Cherokee with an appointment and they were done in 40 minutes. Jeep rides great, no issues after 3 weeks. Today I brought my wife's car in with a 9:30 appt. Cars already in and up on a rack getting four new tires. Thanks Little O Tires!

Horrible. Not sure if they're bad mechanics or liars or both but they recommended a $600 repair we…read moredidn't need. In fact they missed the problem so bad it could have destroyed the engine. Got the car back with a cracked windshield too. And they'll charge you $95 just to look for the problem they can't diagnose right and they don't credit the $95 towards repairs...major red flag. Oh and did I mention they won't ever call you with updates when they say they will? They wasted a whole weekend for us. Stay away from this business.

Brought a front fender for my CVO here, custom color but they matched it perfectly, flawless paint…read morejob, mirror finish

Darren knows his stuff…read more Fixed my rzr front diff leaking without trying to sell me a whole new differential Very fair

We stoped in for a faulty turn signal on our 2008 Honda Pilot on the 24th of December. You had us…read morefixed up and on our way after replacing the bulb. Thank you. Much appreciated.

I had a small issue with a bottle of coolant that broke. I wrote into the O'Reilly's customer…read moreservice and the manager called me back within an hour. She was extremely kind, helpful, and understanding and helped resolved my issue. I am absolutely floored with what a positive customer service experience this was. It seems like more and more that businesses simply do not care what their customers think or want because we are all expendable and replaceable. This was not the case with this store. Thank you for being so customer focused and FRIENDLY! While I live over an hour away from the store, I will absolutely make it a point to shop here again.

Horrible customer service, from both sales manager (Josh) and salesman (George). Refusing to remove…read moreor negotiate dealer added items that are not requested by customers is unacceptable and poor business practice. Especially when the items are window etch, multishield interior/exterior application and door guards with a cost of $300 to the dealer but charged $1,800 to vehicle. Was told to buy somewhere else over these useless extras by both the salesman and sales manager. Plus $1,796 Dealer Installed Accessories: Window Tint w/Lifetime warranty, Anti-Theft Etch, Multishield Interior/Exterior Application, and door edge guards/cups

Well, I didn't buy a car here but the salesman Troy did a great job. He was nice, courteous and…read morepolite. He wasn't pushy or anything. What I didn't like was they super low balled me in my trade. They offered me $2k because they would have to take it to a "BMW dealership" to have it diagnosed. Well, it was just the gas cap lol. I'd probably not come back here just because the AGM disrespected me with such low offer for my decent vehicle. Thanks Troy for your help, time and patience

I swung by here on a Tuesday afternoon, and while the girl at the counter was confused by the…read morerequest for a single spark plug of a non specific size she located one for me and did ask any questions beyond raising an eyebrow. The store was clean and laid out well. Despite being located off Hung Highway it wasn't busy either which was a pleasant surprise,

I came in today to swap out a cabin air filter that was incorrectly given to me by the AutoZone…read moreemployees. I placed an online order yesterday for a CAF15049P. That is what was on my receipt. I was given a CAF15046P in my online order I did not notice until today. I went in and asked if we can just do an exchange for the correct one. The manager then came over and told me no we couldn't do that and that I would need to return the entire transaction and then repurchase it. I was extremely confused as to why but I went with it. My original purchase price and the refund total was $61.99. The new charge was $72.99. Confused I asked why it would be 10$ more if I am just simply swapping for the correct product I didn't understand why we had to do a refund in the first place but he just kept telling me that the deal only covers so much and naming prices. I just told him at this point I don't care I just need the cabin air filter. COME TO FIND OUT ITS BECAUSE THE DUMBASS CHARGED ME FOR THE CAF15046P. I don't understand how someone can be in management and have such a small brain capacity but come on man. Take a step back and look at shit before you automatically think the customer is in the wrong. I would go back and do the swap but I used my 20$ credit on this purchase and I'm not sure if AutoZone refunds those and honestly with how hard of a time the manager had just trying to swap out a wrong part given I don't wanna give my self the headache. AUTOZONE YOU OWE ME 10$ I KNOW IT DOESNT SEEM LIKE A LOT BUT CMON YALL