Very pleasant experience at Spencer's Auto in Florence! Price felt fair, service (with an appointment) was timely, and they explained everything very clearly to me. Great customer service in the waiting room too, 5 !! read more

Prompt, honest and everything done in a timely manner. Full inspection with an oil change, with pictures and measurements. Also had to have air conditioner worked on and they communicated well on date they were picking the part up and when they could do the work. Everything went as promised and the air is working great! We will be using them for all of our auto need from here forward. read more

My daughter and I were traveling through Arizona and our battery cable kept coming loose, causing the car to not start every time we stopped. He immediately got us in and ended up. Just tightening it in a few minutes and got us on our way. Didn't even charge us very professional shop. read more

Friendly and honest two words you don't usually use with Auto Repair, but these guys are fantastic. I would highly recommend them to friends and family. read more

These people were wonderful today! I live in Magic Ranch & was on my way to work, when I realized I had a flat tire. Not wanting to drive it any further, I thought I would stop here to see if they could help. Help they did, they took off the flat tire & replaced it with the spare, so I could get to work. On top of it, there was no charge!! It's nice to see a business help out an old lady in a pinch. Thank you again for your kindness! read more

Service was done to my expectations.....No upselling techniques used.....car returned in a timely manner.

My husband and I brought in a Civic Si for an alignment. We had to bring it in today for a second time because it was still uncentered. Before even bringing the vehicle in the first time, we advised them that the car had been modified and if it would still be possible to work on. They had advised us it wouldn't be an issue so long as the car fit on the lift. After bringing it in a 2nd time, the car is STILL is not aligned correctly. The advice we were given was to take it into a specialty shop because they "don't work on specialty vehicles" and "there are underlying issues" (which their technician could not tell us exactly what that could be). If you cannot work on a vehicle WHY lie you your customer and still do it even after they already told you it's modified--then don't do it! We are not new to this, my husband is a technician in the same environment and knows that if he can't do it, they won't fulfill the service unless the customer knows it would be a risk and asks anyway! Anything further is dishonest business. We were given no compensation or recourse. --But if you want a shop who's nice and has a good greeting but isn't honest about fulfillment or completion, this would be your pick. read more

Wouldn't recommend any service from them. Communication, service and work was very poor. Produced more troubles and wasted time on just tring to figure out parts and what was actually the trouble with my vehicle. 1 after another with no explanation to why. read more

I brought my car in for an oil change and check engine issue. When they completed the oil change I was told that the check engine light was a faulty catalytic converter. Since it was under warranty it would be no cost to get a new one. The manager mention that the distributor of the faulty converter went out of business and they would have get it from someone else. It's been 3 weeks I still haven't heard from anyone about the repair. Very poor customer service.... read more

I brought my Toyota Camry in for an alignment and they did a good job on it. They did a free inspection and saw other issues that needed fixes and were very accurate about it (I already knew about most of the issues). They had good prices for the repair quotes. The prices on the quotes were better than the quotes from a Firestone nearby. read more

Just for them to look at the car, it was $178 almost $200 just to check what's going on way too expensive but sure they probably will do a good job but just too expensive I know everybody time is their money but damn they told me it's a real easy fix, but I was not prepared to pay all what they wanted... read more

Very professional and timely with repairs. Provide recommended maintenance repairs with cost estimates.

I recently called the Florence location to get a quote on a transmission for my vehicle. As my factory warranty is out, I didn't want to go to the dealer to get it replaced due to outlandish prices. Ken answered my phone call and was prompt with the quote. I received a call back not too long after with exactly what I asked for with different options for me to pick from to suit my needs. As grim as the situation may be, it made me excited to obtain service there. I'll be calling them back as soon as I'm ready! read more

I was traveling to Texas to see my family, and my 2014 Durango started over heating. I was in AZ at the time and stopped by. I spoke with Ken, and he was very knowledgeable and professional while also assisting me with my concerns. The advice and assistance was greatly appreciated and although most repair shops seem to pressure you, Ken seemed legitimately concerned with vehicle and laid out all the options. It's nice to know when I am traveling through AZ, there is an honest place to stop by if something like this happens again. read more

Excellent Repair Shop! Not only do they test your battery for free but they offer the best A/C checks around! If you want to make sure your car is ready for summer definitely come here! read more

I am very picky about who services my car. I heard about this place years ago from a neighbor and I do not take my car anywhere else. Good people with a wholesome and trustworthy spirits. read more

We have used Spencer's a few times for our business vehicles. They are amazing and get us in and out as quickly as possible. They have great communication and do quality work. read more

Spencer Auto Repair provides great customer service and warranty. They perform a digital courtesy inspection every time the vehicle is in for service. Super convenient to see images of issues on your vehicle. read more

Ever since this location changed staff or ownership it has gone downhill. Made an appointment for an oil change on my service truck. When I arrived all staff was outside on a smoke break (which I understand everyone deserves a break), dropped off the truck and was told they would get right on it as I requested, since no truck means I am unable to work. Went back the location almost 2 hours later, and much to my surprise the truck hadn't moved and all the staff was outside on a smoke break AGAIN. So I took my vehicle and left. This place is very close to my house so I thought I'd give them a second chance a couple months later. Disappointed again! Called to schedule an oil change appointment, told them I had a 2022 F-450 Dully, I wanted to ensure they had the equipment and it would fit in their service bays...I was assured it would be no problem. Got a call the truck was done, went into the office and was told the vehicle weighed too much to go on their racks (which is incorrect). The tech proceeded to give me attitude since he was inconvenienced by his lack of knowledge. There are plenty of other places to give your business, with friendlier and more knowledgeable staff. read more

$1400 to replace radiator and heater hoses $337 for upper and lower radiator hoses parts , that you can buy for under $40 it looks like a giant mistake or a rip off read more

Great service and I love that they are family owned and operated. They did a great job!

Recently had my vehicle serviced at the Florence location. I really enjoyed the comfortable, air conditioned waiting room. The front service staff were very welcoming and polite. read more

Terrible service. Dishonest and poor workmanship. Charged for replacement of parts they didn't replace. Left dirty prints on areas of engine, didn't clean ANYTHING they worked on. Office person was nearly useless in resolving the issue, mechanic was rude, Dishonest and not very knowledgeable. Those 2 employees are no asset to this business. read more

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These guys are great. Serviced two of my cars, one needed major repairs. I thought they were fast, fair and honest. Ask for Art, he will take care of you. read more

Waiting for a door lock clip to have installed on a Friday/Saturday now needs to wait until Tuesday if we'relucky. Dealership where part is coming from no more than 16 miles away. Seriously? So much for being regular customers. read more

The owner was awesome and reached out to apologize for the inconvenience. Honest people, thank you.** I had a VW beetle and had brought it here for an oil change once before. So they knew my car, knew what they could do. I was told that after so many miles I should get my transmission flushed, Spencer's Auto even set up an appointment and quoted me to do the service. When I showed up the day of the appointment they took three hours to do an oil change and replace a cabin air filter then told me that they didn't have the equipment for my transmission flush. This was after they had already done work, so I couldn't take my business elsewhere. They quoted me a price for the whole thing and didn't even have the equipment to do it but didn't bother telling me until after some work was done. I signed up for some stupid card they provide so I could pay off the work as it was slightly expensive. It not only took a hit to my credit but i also was unable to use the card as my "new" balance was not enough. The card became invalid as they told me, but I could use it later if I needed to just not right at the moment. That is only with places that except that card as well. So now I am stuck at this auto repair shop that blatantly lied about the service they provide, and I didn't have enough to cover what the new balance was. I was stuck out there for a couple more hours. Thankfully they said that I could pay them back with my next check. Attached is my original quote. After they deducted the flush I still owed around 150 for an oil change and an air filter to be swapped. They gave me a small discount and I still owed around 120. That is the highest price I have ever been charged for an oil change and about a 30 minute job to replace an air filter. I feel I was robbed of my time and money, I'd say go elsewhere. read more

My 70+ year old mom who is on a fixed social security income and has 0 dollars leftover at the end of the month brought her 11 year old Kia Optima to Spencers with what she thought was a failed water pump. That would have been an extremely expensive repair because it's recommended to do a timing kit at the same time since youre that deep into the engine already!! Well Wil , being the honest and upstanding representative of Spencers that he is, informed her that it was the radiator NOT the water pump and the repair would only be around $700 !! Theres a lot of dishonest shops that would have taken her to the cleaners and rack up a huge repair bill and I thank Wil for not being that shop!! He is who I would want representing my business and deserves a raise! Thanks Wil!!! read more

We had our 2003 Silverado in to see what it would cost to fix the problem with the air not blowing out the vents. We had already replaced the blend door actuator and that didn't help. After four hours, they told us the problem was the mode door actuator. They said the part was cheap but it would be 7 hours labor. This translates to about a thousand bucks. For an old truck, we didn't feel this was a good investment. On a whim, we called Chris and Mike at Mobile Auto Repair. They quoted us $90 plus the cost of the part. Plus they come TO YOU. Total cost of repair: $180. Glad I said no to the thousand dollar repair. What a scam. read more

Ok first and foremost.. If I could give this place more than 5 stars I would!!! I just left there and I have got to say that Jeff is forever going to be my go to guy.. My truck was sputtering when making left or right turns..from all the research I did.. It sounded like it was going to be the power steering pump or control arms.. I was ready for it to be an expensive fix.. Well I go to drop off the keys and leave it.. Jeff starts asking me questions and then he says before you leave lets go start it up. Well we do that.. Then he looks at me and says "your in 4x4 mode".. He takes it out of 4x4 and jumps out.. Tells me to take it for a spin.. Well by the time I got back to the shop 20 seconds later I was embarrassed that I didn't catch that.. But I was very glad I took it to someone honest!! He didn't charge me anything.. But he has gained a loyal customer for life! Thanks!! AJ read more

Good experience. Work completed timely and the price was exactly what was quoted. They did a comprehensive review of the condition of my vehicle with written recommendations with prices read more

Aaron and her crew do great job on all my company truck. Every time I have a issue their quick response giving me a quote and getting it done this vital important to my business. read more

They refused to work on my car because of my interlock. Okay. But whoever I spoke to lied about a law that prevented him from changing my oil. Other repair shops that I've had to turn to told me whoever I spoke to was full of it. read more

RIP OFF They say they fix something charge big bucks and then the same part they claimed they fixed goes bad again and again. when you call them to tell them they do nothing about it but, charge you again and/or give you a quote to fix again. Prices too High !!! read more

I did not receive any perk for recommending Spencers Auto. What we did receive was honesty in service, a warm and friendly group of mechanics. They fixed exactly what was wrong and told us what would eventually need attention. Their prices are very good. This company is very trustworthy because they are very honest. read more

I took my higher mileage truck in for some general maintenance. The service was quick and friendly.

Once again I find myself assuaged by great Yelp reviews, when in reality the service bore little resemblance to the bulk of the comments. I dismissed the few bad reviews they had, and went with the majority. This was a mistake in this case, at least, as the negative reviews turned out to be more in line with my experience. I only gave two stars because the work is holding up after three months, although my engine makes a noise it didn't make before I took it there. I found there was an extreme markup on the price of parts as opposed to what you could get them for online or at Autozone. High labor rate coupled with the laundry list of things they "recommend" you have done. In my case it was wiper blades. I replaced mine around two months before I took it to Spencers. Not some cheap ones either, I put Rain-X blades on it, and Spencer says they need to be replaced even though they couldn't show me any physical damage to them. There were other things on that list as well, but, suffice to say, it's not all it's cracked up to be. I would recommend that you try elsewhere. read more

I really needed my air conditioner fixed fast. Fellow San Tan Valley residents suggested Spencer Auto Repair. I am more than happy with the service I received. They were very nice and explained everything with prices that I needed done. They fixed my air conditioner in half the time and half the price quoted at a big chain store. All of my car repairs will be done here. I would suggest this place to everyone! read more

I have officially learned my lesson the hard way. Geoff and Brittany are in the business of being honest and fair, which is RARE in a mechanic. Like a moron, I took my car somewhere else for a new rack and pinion only to get screwed majorly and live to regret not just taking it to Geoff. Every time I have taken my car to them, they've worked very hard to not only find the problem but let you know of other problems. Their communication and customer service are top notch. If you know of one problem but this one problem causes three other problems, they will call you and tell you about it to see what you want to do. The work is superior to any mechanic I have found and they really stand behind it. Every time I leave their shop, I feel like I'm driving a brand new car. After this experience of trying to take it elsewhere, it is a lesson learned: All car repairs need to go through Geoff first. Note: The shop is a little hard to find and Google Maps will lead you in a weird direction. It's on the right side of Contractor's Road. But it's worth the hassle to get there. Geoff and Brittany are truly looking to keep customers safe on the road, rather than making a fast buck. read more

I came into the shop today to have my car looked at. I was greeted with a warm welcome by all the staff. Everyone was more than polite and helpful. This shop is a rare breed. read more

I have personally used Spencer Auto Repair twice for my truck now. The replaced my oil pan that was leaking (was warped from age) and again to replace my timing cover. Both experiences were awesome. They were friendly, professional and more than fair on pricing. As a do-it-yourselfer mechanic since I was 15 I know when prices are just wrong. That's never the case with Spencers Auto Repair. Great family and great business! read more