Unprofessional as hell. I had an appointment scheduled for 1 PM and pulled in exactly at 1 just to…read morewatch them pull another car into the garage like they were about to start working on it. I go inside and tell the lady I'm here for my 1 o'clock appointment and she says she didn't know if I was coming so they started another vehicle. How do you schedule appointments but don't expect the person to show up on time? Makes absolutely no sense. The whole situation felt weird and unorganized and honestly made me question if this place is even legit. Save yourself the headache and go somewhere else. Don't waste your time or money.

My first time here under new ownership. The front office was friendly and caring. The owner Mike…read morewas also professional and very knowledgeable. He took care of me, and was a good listener to my request. I'll be returning again!

Just got a new truck, Morgan made everything easy, got a couple other things added when I bought…read moreit, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.

I took my car there for an oil change and it came back with a chip on the windshield passenger side…read moreand 29 miles more on my mileage.You do the math!! I also found they took off the engine cover and never put it back on. All this took approximately 3 hours to do. I thought this dealer was a reputable one but found out the hard way they do not care about your taking car of business. Also they hire irresponsible ( Lacking a sense of responsibility, unreliable or untrustworthy or not liable to be called to account by a higher authority, workers. I will take my business to a more reputable business in the future.

Took my 2021 Buick in for repair the repair shop was across from my job. Had couple of light on…read morethe ABS brake, engine light had to wait for a week for the part pick up last Friday. The part was only $19 dollar, but labor was high. Was told needed tires which I knew they gave me some price quotes. But the problem was not even a week has pass and guess what engine light on again. Call back to check about it found out that I should have taken to Gurley Lee which is Certify on working on Buick was told that they can work on them but no recall work can be done by them. With me needing my car because of taking care of family members I wish they would have told me that in the beginning. Now have another appointment with Gurley Lee to check what work was done by Gates and to see why my Engine light is on again. Lesson Learn.

They have always provided me with good service. They diagnosed the problem and any potential…read moreproblems to be on the look out for.

i do not recommend at all. they lack clear communication and they over charge, don't go !!!read more

If you're ever near Middlebury, IN and need tires, GOOD tires, in a bit of a hurry no less, we…read morecan't say enough about this fellow who owns and single handedly runs this shop. Just off exit 107 on Rt. 90, gratefully only 10 miles from where we picked up a bolt and blew out our rear van tire. He had us in and out in 40 minutes. Would have been faster but we really enjoyed talking with him!

The most speedy, reliable place for tires or even fixing a tire! Basically can walk in & be out…read morewithin 10 minutes without an appointment. Very well priced.

Love my Lexus and their service department is very good. But their customer service is terrible…read more I have been waiting for a refund on a service agreement from a prior Lexus I purchased for over a year. Have went there and asked them several time to no avail. For this reason - I don't think I would use them again.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

Just an FYI Zolman Tire on Edison St. In Mishawaka is a ripoff. I took the kids car up a few months…read moreago for a bad air sensor and my van last month for a thermostat replacement. Both time we had it tested at auto zone and had the print out with the codes and what was wrong with them. Zolman's charged us $130 each time to retest the codes to be sure that was what was wrong. Today I had the check engine light come on and had auto zone test it and was told I had a bad oil pressure switch. I went to Zolman's and told them I just wanted to buy the part and have it put on. They refused to do it without testing again. I told them i wasn't paying $130 for them to just to tell me what I already knew. Again i had the print out with what part I needed and the computer codes. They refused to touch the van unless I paid them $130 to do their own test. It's a scam. They use the exact same code reader that auto zone uses. You plug it in let it read the computer and then plug it into your pc to get the readouts. Takes less than 5 minutes but they want to charge you $130 to do that. I've never seen a mechanic that refuses to just put a part on if you specifically ask for the part by name and tell them not to do a computer check 1st. It's just an upcharge to get them more money. Took it to another garage and they were happy to fix it and not charge to retest something that didn't need retesting. So shop around if you don't want to waste an extra $130 for something any auto zone will do for free.

This is the only auto shop. I take my cars too. They're honest and trustworthy and I've been doing…read morebusiness with him for seven years. Highly recommend.