Just got a new truck, Morgan made everything easy, got a couple other things added when I bought it, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys read more

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned out to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST. read more

No stress, no hassle! This was the easiest transition in buying a new car I have ever had!!! Shawndel was my salesman, and he was right on in finding me the Rav4 I wanted right in the lot. He took the time to show me the little things in the car that were very important but somehow always missed. He had a comfortable ease about him, but at the same time very professional and very knowledgeable. Dan then took me through financing in no time at all. With no crazy trips to go talk to his manager every time you had a question. It was all fast and friendly with no pressure at all. This is how car buying should be. read more

Best Toyota dealer in town. They stand behind the cars they sell. Unlike the competition who left us high and dry on a new car purchase.

The staff in the service department are always there to Answer questions, fixe problems, and go the extra mile every time.

I have been going to Jorden for over 11 years for service. The advisors used to be personable and knowledgeable. As of today they are fired. I can't get through on the phone. The only communication is email or chat that is obviously an AI bot that just wants my email and resolves nothing. The service advisors are just salespeople that are constantly trying to upsell services that are not needed. read more

I bought a pre-owned Jeep Cherokee from Jordan and could not have been happier with my experience, which was over the internet and phone. The salesperson, Keaton Stephens, really went above and beyond to help me make sure this was the vehicle that met our needs. He not only sent me detailed photos, but did a Facetime call with me to walk around the vehicle so I could ask questions. This dealership did what they said they would do (unlike a couple of others before them during this purchase process). They made sure the Jeep was carefully detailed before delivery (incl. conditioning the leather!), helped me arrange delivery, didn't try to add on a bunch of stuff to run the price up, and were professional and pleasant the entire time. I definitely would recommend Keaton Stephens and Jordan Toyota for a pre-owned vehicle, whatever brand it is. read more

I always take my Tundra to Stacy at Jordan Toyota. They do a wonderful job and I am never disappointed. They are always on time and very thorough. I recommend this business above all others. read more

Anybody else see on the sticker that they are charging twice for the same options on this vehicle? read more

Jordan Toyota - Truck sale sticker - double charging by dealer - Car Dealers Near Me - Mishawaka, Indiana

Horrible sales person never followed up on a friend's paperwork when called several times just voicemail and no return call ever went the dealership today the Salesperson Dawn said she sent the email about paperwork on checking emails there were one from her 5 minutes ago but nothing before hand so take it from me do yourself a favor and never ever purchase anything from Jordan Toyota !!!! I'm not rating them because they don't deserve a star wow I had give them a star unbelievable read more

Jordan Toyota - Read the bottom sentence - Car Dealers Near Me - Mishawaka, Indiana

The first time I went in for service, wasn't bad. 6 quarts of oil, filter rotate the tires. Now today I went in, was handled by Stacy the assistant service advisor. I asked if they are going to change the oil drain bolt she said no. Then I asked if you are going to replace the one time use NON REUSABLE oil drain bolt gasket. She said no. The techs drain the oil from the filter housing not the oil pan drain so they don't have to change those items. So then I told her that does not drain all of the old oil out of the pan. She could not give an answer. This time I was charged for 7 quarts of oil. There was also a service campaign for the third brake light on my truck. She told me the tech was going to install a new gasket. She failed to inform me they were actually installing a bezel ring around the lamp. When I stated this service was $11 more then last service the only response she could give was a story on how she bought 4 steaks for $7. read more

Highly recommend. Stopped to get gas at the Mishawaka exit while on a road trip and my car suddenly wouldn't start. It did finally after an hour but the dash was lit up like a Christmas tree. I drove to the dealership in the morning with no appointment as their calendar showed as full online. They got our car in for repair quickly, and couldn't have been more kind to out-of-town strangers - including welcoming my 2 kids and our big dog into their waiting room. They diagnosed and repaired our car in a very reasonable time, and had us back on the road with no worries. If we lived in the area, Jordan Toyota would definitely be our go-to dealership. And all of our road trips in the same direction will have us stop for food and gas in Mishawaka - just in case. Thank you to the folks who were so kind and helpful that day. read more

Mike Banashak at Jordan went above and beyond to help me find a used highlander at a price within my budget. He knew exactly what I was looking for and called multiple times when vehicles that matched my wants came into the lot. We worked together and found my dream car! Everything from the car search to the paperwork was seamless. I will be going back to Jordan in the future! read more

My experience buying a car usually consists of a long wait and pushy sales staff. That was not the case at Jordan Toyota. Shawndel Gordon was a great sales rep and Socrates Gray was the best finance manager. I was in and out of there in record time. I would recommend them to anyone looking for a car. I cant say enough good things about them. read more

They sold 2 if the cars I was interested in. They failed to let me know before I drive there. I was disappointed to waist my time. On line person was plesent as was the sales girl. They don't update there prices on cargurus often enough either. read more

UPDATE: My wife bought her 2014 Toyota RAV4 LE from this dealer and they serviced it for over 5 years. She recently paid the vehicle off - and then the ac condenser goes out. Things happen. We ordered an air conditioner part with Jordan. They also quoted us a fair price to buy the car or trade in just to give us options. Meanwhile, before we could get to that dealer, the car breaks down - we take to another Toyota dealer that was closer and they say it's the transmission that went out. They quote us a price. Meanwhile, a week and half later they still have our car - and called my wife saying that they misdiagnosed the car and the transmission is fine and that the wiring harness had been chewed on by mice. So that was good news. But waiting a week and a half while paying the daily cost of a loner car was expensive. Onto Jordan, the only negative thing we have experienced with them is that they don't like to return phone calls. A few weeks prior they quoted us a price to buy the car so we will give them a chance to see what they can offer. For the most part they have been friendly with us on the phone. We took vehicle there and they treated us well and gave us a fair price for buying it. I compliment Jordan for their fairness. read more

After an awful and stressful experience at another dealership, we were in dire need of a vehicle. We saw on the Jordan Toyota's website a couple of cars that we were interested in. A couple hours later, we went to see the vehicle and were greeted by Alex. The whole experience at this dealership was a whole 180 from the other one that we had previously gone to. Alex and John were very personable, helpful, and they weren't pushy about all the extras, which made my husband and I even more appreciative of the way this company works. We will 100% return to Jordan Toyota when the time to replace our other vehicle comes. The people who work here are professionals who care about their customers' needs. read more

My car flooded with the recent rain and it was so easy to navigate the inventory and find the car that fit my budget and needs. Mike Gaffney always does a great job of having everything put together and it's an easy transaction. It's a refreshing change to be in a dealership long on the test drive than filling out all the paperwork. Great job Mike! Appreciate you being prepared! read more

Review of "Jordan Automotive Group" and "Mike Gaffney" 7/28/2018. While this review is of the "Jordan Automotive Group", I should start with the experience I had that led me to "Jordan". At 24, I am a first time car buyer. I do not have a deep credit history, and was nervous about qualifying for my first "sizable loan". I was working with another big dealership (who I will leave nameless for the review), and they shared that the only option available to someone in my situation was a program with a 25% interest rate. The cars in the program were all extremely rough, and it was depressing all together. I shared that I did not want to buy a car with a 25% interest rate, and the financer attempted to bully me into it. He also said that I would not find a better rate anywhere else. He suggested I go "shop other dealerships" and I will eventually be crawling back to him. I took his advice, and gave Jordan Automotive a call. Mike Gaffney answered that call, and from the second he answered, I knew I was in good hands. When Mike said he would work for me, to find the best deal available, he meant it. Within 24 hours, I received a call from Jordan letting me know that a financial institution would be contacting me shortly (they called within the hour). I was approved for financing to buy a "good" car, at a rate of 6.14%. Something, that just a day or so earlier, I was told was impossible. If that's true, I guess you can say Jordan made the impossible happen. At the end of the day, if you're in the market to buy a vehicle, or even browsing, give Mike a call, and see what Jordan can do for you. read more

So, I went into The preowned super store with absolutely zero expectations and not having the best luck with dealerships in the past. I just wanted to see what i could get for my truck and downsize but also upgrade. Let me tell you what, from the moment I got in and was greeted by Shawndel, the process was easy as 1 2 3. He was absolutely considerate of what I had going on and what possibilities were on the table for me. Hands down one of the most professional, courteous but fun people I've ever had the pleasure of doing business with. Zero pressure, zero hassle, zero negotiations. The finance team stepped up to the plate for me as well. You've gained a customer for life! read more

I have been getting great service from Jordan Toyota repair. Prices for parts and labor are quite reasonable and I can always tell my car is performing better. read more

Thought I was getting a great car. I bought a car from them less than a year ago. The car lags every time we press the gas. Our throttle body went completely out and now our AC is completely out. When you buy a car from a dealership you expect them to be honest and give you a good car. Not something that will be complete shit less than a year after buying it. It's not like the car was old or even had a lot of miles on it. Don't buy a used car from them. read more

I sold my car to Jordan via their Auto Buying Center. Kadi was great and easy to work with. It was much easier and safer than selling it to a private individual. I feel like they gave me a fair price considering the convenience of selling to a dealership. I was up front about the fact that I was not looking to trade or shop for a new car and there was NEVER any pressure to buy or even look whatsoever. All in all, it was a good experience. read more

the absolute worst experience possible I contacted the dealer about a vehicle for sale and set up a test drive the next day and said they would hold the vehicle starting at 11 ending at 12 (I arrived at 11:53 exactly)i drove over an hour to be told that they sold the vehicle with no prior notification to me whatsoever wasted my money driving there and my time entirely when i got there they obviously didn't really care and tried to offer me a substantially worse vehicle personally i recommend you stay away read more

I got my first new car from Jordan Toyota right out of college and then switched over to Jordan Ford (also great) for a few years. There isn't a better dealership around. The service is top notch and they pamper their customers while waiting for things like oil changes in their very relaxing lounge. The salesman are knowledgeable, courteous and friendly, and most importantly are willing to go the extra mile to get you in the car you want to drive. Mike G. has worked with me and my wife for over 6 years now and has always helped us get what we wanted at the best price possible. The lot is clean and cars are clearly marked with prices. If you're in the market for a Toyota, do yourself a favor and check this place out. Chances are if you are behind a Camry in traffic there's a Jordan sticker on the back, and after going to see for yourself, you'll see why people like me drive from 45 minutes away! read more

Always pleased with the service department! Easy to set appointments for routine maintenance and always willing to answer any question you may have about the vehicle. Our service Manager Miss Eads is truly knowledgeable! Thanks so much! Love the Jordan Way! read more

Took my 2017 Toyota to the repair part of this shop. Worst customer service ever from Stacey. Claimed my extended warranty I purchased when buying this vehicle covered absolutely nothing in terms of what was wrong with it due to them being classified as "wearable parts." Just talked in circles and wouldn't give any straightforward answers and said they sprayed something on the belt and it should be good for some time. Made the same noise as soon as I left the shop. Went down to the Toyota in Elkhart and it was night and day. They covered the belt, the pulley, and the broken mirror (which I didn't dare ask about at the Mishawaka location) all under my warranty. Paid 0$ for excellent service at the Elkhart location. CRAZY to me that Stacey in Mishawaka refused to help with a bunch of random nonsense as the reasoning and blamed the warranty but just down the road they could cover it all under that SAME warranty?? Terrible, will never go back to the Mishawaka one and continue to take my business to Elkhart from now on. read more

My overall experience with Jordan Toyota was great. Mike Gaffney was very helpful and made the entire process of a buying a car easy.

We had a great experience buying our new Toyota through Jordan. This is our 4th car from Jordan. Mike Gaffney is wonderful to work with, and their service after the sale is great. read more

Great Experience buying a used certified preowned car for my wife. Dan went above and beyond to make sure he found the right car for us. definitely recommend going there if you are looking for a new or used Toyota. read more

I took my 2005 Prius in because our heater wasn't working. I have zero complaints about their customer service, based on that alone they get 5 stars. They were incredible, and they made me feel like they really cared about my situation. HOWEVER, about $1800 and 7 visits later, i still have the problem that I went in with. I kept getting the car back "fixed" and the next day the problem was back. This kept happening for 7 visits until we finally decided to give up and just survive the winter with no heat or find another car. Thanks Jordan Toyota, I'm sure you did your best, but I'm still out $1800 and the car is in the same state as it was when I took it in. read more

The experience at Jordan Toyota was easy, professional and in no way stressful! Dan Stacker is not what we would consider a salesperson, but rather a person who cares for his customers and who strives to put them in the best vehicle possible given any circumstance. From the time we set foot in the dealership, to financing, to service and beyond the Jordan Way is evident. Three vehicles later we still highly recommend Jordan for a great car buying and service after the sale experience. read more